breakfast was good, but portions were very small, as was the case with porridge - need to address

also had to go to the kitchen to request butter and salt on the table

cooked breakfast was wonderful

everything, room was great. staff were superb and friendly. breakfast and service was very good.

lovely breakfast lots of choice

nice bit of green space behind the hotel and services for dog walking and for kids to play

tidy, easy parking, friendly helpful staff and my request for a downstairs room was

ample parking available, and nice room with comfortable bed and ensuite bathroom

easy accessible and good parking

access off / on the motorway free parking and next to a number of amenities that sold food /

great room service and lovely buffet breakfast

room service food was poor

spa facilities were very good

room service was quick and our dessert was delicious

pudding was over simple and room service took a long time

rooms with everything you need

superb breakfast

breakfast was exceptional good variety of options

staff who were accommodating, large rooms, good location with free parking, lovely food, little touches in the room

comfort, luxury items in the room such as dyson fan, eat plugs, toiletries of good quality, mini bar with free prosecco

parking - as with many town-centre hotels - is always going to be a problem

staff in bar actually seemed interested in small talk whilst serving you

both evening meal and breakfast were excellent and very good

wifi only in the reception area. breakfast was limited.

from the hotel and backed onto the river, exceptional location, we managed to bag the last parking space - which we only managed due to the young man on reception walking us out the back of

location in the centre of pershore with secure parking

we had an evening meal in the dog friendly bar dining area and also had breakfast there the following day

staff are so helpful and friendly, my room was excellent, comfy bed, the evening meal in the bar was very good and the breakfast is one of the best i have ever had in a hotel

location is perfect, shops practically next door and plenty of safe parking

lovely outside bar and garden

e first time)

parking is free and plenty of spaces

location parking facilities

good bar and restaurant/ breakfast room

the bar staff on site were amazing with us also

free wifi and car parking was great

the wifi could have been better.

ideal location quite good for kids i like the old character of the hall

amazing service at breakfast from a lovely lady who spoke to my girls and looked after

food was tasteless and small we were still hungry but room service had ended so was hungry in bed

the lounge and kitchen are roomy

noise from the bar below was a bit of a nuisance as it went on longer than expected, but discovered it was a

bar prices reasonable, very quiet location in a quiet little village

flat had absolutely nothing, not even tea or coffee but the bar staff gave us some tea bags and instant coffee

i'd also have appreciated a bar of soap, as opposed to hand wash and shower gel

nothing, bar service restricted by covid 19 but no fault of hotel or staff.

for improvement regarding directions signage, also parking access for less able guests eg the pathway up steep steps to car park needs possible

room service for late arrivals onrthrough the night

gym has nice equipment but could do with some lighter free weights for the returning to exercise

ironing board and iron tv with freeview, free wifi

com the hotel is listed as having a ev charger but this is a private one just for the owner

by the avon and town centre, lovely courtyard and tea room, big car park and easily available ev chargers, good welcome at reception

the staff especially the lady in the bar and restaurant was fab couldnt do enough for us

clean and decorated lovely bed firm and comfortable the staff were all lovely the bar opposite was lovely bar men very friendly and nothing was too much for the customers would stay

breakfast was one of the nicest hotel breakfasts we have ever had and the bar area was amazing especially the dome bar

well stocked bar superb menu and scrumptious breakfast

lovely breakfast

and the cook ud83euddd1‍ud83cudf73 came in 30 minutes early to make sure we had a brilliant breakfast ud83cudf73 before going to work malvern show

excellent parking, lovely food

and plentiful breakfast

comfy bed, very welcoming. great breakfast.

karen at breakfast was soooo helpful and friendly. great dining room.

breakfast was delicious, with plenty of choices from sweet to salty

it was also very much appreciated that the hotel sorted us a simple separate breakfast after everyone else as i was running a race early in the morning

excellent service, very clean, fabulous breakfast

ank you to santos)

due to jetlag, we got there a few minutes after 10 and the kitchen was closed

we had room service, breakfast and dinner during our stay, all of which was on another level!

great parking

the outdoor heated pool was lovely even though it was freezing outside heated at around 32c was just perfect

very flexible with the late check out!

great atmosphere - very cool and friendly. bar billiards a bonus!

night at the bar downstairs, a boy worker obviously wanted us to leave the bar even though we bought a pint as

breakfast, buta little short on staff this time tables weren't cleared so sat in main bar where tables are not set out for breakfast, only one young man doing his best to serve everyone

also bar staff excellent

on sunday night we had excellent service from the bar man (an agency post) if you have any job vacancies you should offer him the

breakfast good staff very good grounds very nice general good feel

breakfast rates as the best hotel breakfast we have ever had

food in the bar was good and plenty of choice for

breakfast was a bit slow on my first day but there had been a wedding

our room was continually banged by other residents when passing through to go down stairs to the bar area

staff that couldn’t do enough for you, bar and restaurant full of character, been there three times and will definitely be going

from the clean and well-tended exterior to the lovely check-in experience from louise, at the bar counter

stylish bar and restaurant, good food, great service

great cooked breakfast, some of the best cod and chips i have had in years and two pints of doom bar

no room service or lunch or dinner facilities at the hotel

me in waited around for ages

hot expensive shabby room for 360 a night you are having a laugh - no room service no one a reception, no amenities, tiny bathroom which isn t fit for purpose

the sitting room, bar area and dining room were gorgeous

lovely warm and cosy little bar to have drinks

we really enjoyed spending time together playing pool, relaxing in the swimming pool, and the breakfast was simply spectacular — fresh, varied,

they were great with the kids

great to have use of pool at gym

i rang ahead to get early check in

enjoyed having access to the gym and pool

great breakfast. staff were really helpful with the children. lovely pool and spa.

there were trees in the afternoon tea room and restaurant but could have dressed the bar and other hotel areas a little bit

dinner/food was amazing, so was breakfast

gym very good and pool was nice but quite small

food on 1st night was 1 hr wait & husband s meal cold & ditto his pudding we resorted to room service

wifi is really good

maybe some basic room service like chips/ sandwiches would be good

no restaurant, no room service, but minor issues from my opinion.

have liked room service options i had a basement room that was next to the service door

they provide everything you need and make you and your pet feel very welcome

evening room service was available, and although we didn't take advantage of it (as we had already eaten), (-)room service even thought the bedroom menu says so (-) no phone in room to order room service (-)advertised room service does not exist (-) unable to work from the hotel due to refurb work or room service which was also hit & miss

the gym is not maintained and most of the equipment is broken or not working properly

no full bar but this was being updated

breakfast choice was poor and limited, gym was in an appalling state and was practically unusable

kids running up and down the corridors till 11pm

were amazing,very helpful, early check in organised for me on arrival,great service,nice food,great location, top class all

we had a very welcoming young lady at reception and another at the bar who was a great mixologist

the bar is awesome

the hotel managed to totally mess the room selection and upgraded up so the kids rooms were substantially better than ours and although charged for the upgrades i am pretty

easy check in and they allowed early check in

£10 for parking for 24hours £10 early check in £10 late check out

£10 for parking for 24hours £10 early check in £10 late check out

we arrived late morning and asked to park straight away even though check in is not until 3

we asked for late check out but this wasn't passed onto the housekeeping team so they were trying to get into

the continental breakfast was good. we appreciated the early check in.

the large room is ideal with kids

close to every where and the gin and juice bar was a great night

despite being on the ground floor next to the outdoor bar and music, it closed at a reasonable time and then was very quiet and cosy

i wouldn't really recommend the hotel to be a place to stay with kids- there are a lot of stairs and no lifts and with a lot of luggage it was an extra stress we

the noise from the bar downstairs. 2am finish and our room was very close to it .

we had room service in the evening and the food was excellent followed by an amazing breakfast in the

only disappointment was the spa as it was difficult to find,it did not have a very inviting entrance and the staff did not do

located in a beautiful part of the spa

spa never answered the phone. never got to use steam room as fully booked every time we went.

we were made aware that if we required breakfast on boxing day morning, it would need to be room service

good, busy cheltenham weekend rooms very good service excellent and a lovely breakfast, great

excellent location. excellent room service and breakfast.

told us the dinner menu was in the room which we found disappointing only to find out it was the room service menu, she just wasn't helpful at all, no smile on her face either, the receptionist

didn t like the glasses in the bar and the white wine by the glass was poor quality and wasn t chilled properly

breakfast was freshly cooked to order

the rooms are spacious and well equipped and very comfortable

beautiful, clean, access to the pool, tasty food we enjoyed our stay there wonderful ud83dudcaf

the bar area and garden were both lovely and relaxing, just what we needed

the food menu was ok, but could have a few more choices for families with kids.

room was very nice, facilities great and free drinks in room and sweets for kids nice touch

we had a super room overlooking the river and it was so great to have a slightly early check in

after a busy day so did the room service thing, burger and chips was all a bit dry but tasty non the less

to a work event, so didn't get a chance to use any of the facilities

breakfast was good quality and plentiful

throughout my stay, comfortable room with views over the river, fast wi-fi, good breakfast, easy parking and short walk to city centre

the bar meals too were very good

history tour guide said bar area of this pub is the oldest in worcestershire

clean and comfortable for the cost friendly staff very cosy in bar area nice food

excellent choice for breakfast. comfortable bed good location nice late check out time

that said the wait and bar staff are nothing short of perfection in quick, easy, and friendly service

was a bit slow at the bar

great spa! comfortable room. ev chargers available to guests at a reasonable price.

a nightmare with the spa as it was like friday flip out with kids screaming everywhere… in a spa

excellent hotel. lovely room and dining room. cosy bar area

i never had dinner, but cheese and biscuits from the bar which again was lovely and presented well

helpful staff, lovely continental breakfast left in the apartment (the restaurant isn’t open on certain days), a beautiful river

we had an evening meal and breakfast

breakfast was great and the pre order just what we need to get us on our way for an early start for

the breakfast was excellent,good choices, served in a lovely room

amaizing breakfast - freshly cooked to order

the room and bathroom were warm and cosy, with everything in good working order; they have free wifi too

amazing value for money, spotlessly clean room and friendly staff but the best bit was the breakfast it was perfect

didn't affect me but just tiny suggestion... perhaps can improve wifi signal in rooms :)

clean and comfortable room. helpful staff. good wifi. good evening meal and breakfast.

venue wifi in rooms was patchy, but not an issue as mobile signal ok.

breakfast included in our deal, tasty and plentiful

beer in the bar could be a bit better

location and wifi.

wifi was poor or non-existent

ich for the food is only a choice between three pizzas

convenient parking rounded out a truly exceptional stay

wifi strength varied across facility

only thing i would change is to have more on the list for room service besides just pizza

beautiful environment, lovely room, breakfast was brilliant, bar food and drinks very tasty and dinner at hook on the sunday was

breakfast the service was mediocre and the wait was long

the spa was fantastic and importantly very relaxing - there is a long pool to swim in, a warm outside jacuzzi to relax in, and we particularly enjoyed the sauna/steam

the swimming pool is the best i have seen in an hotel

everything, the room, the spa and the food exceptional

staff lovely, room beautiful breakfast was great

the staff we met in the bar and restaurant were courteous and helpful

clean,comfortable,easy parking. lovely bar staff. very comfortable bed and pillows .

bar staff are very welcoming and friendly also

- really good location - spacious room which was very clean - early check in was available

is a real gem of a place, very clean and comfortable with a lovely bar and restaurant and the most lovely staff you could ever wish to meet

beautiful location nice ud83dudc4c pool ud83cudfca & great staff

free parking

location excellent parking and ev charging facilities good gym & pool space great value for

it had a pool for the kids. family room was large enough for two adults and two small children.

spa was amazing

pool area needed to have a seperate kids area or adult only time as the kids were screaming in the pool and it was impossible to hear

and quality of the room, inclusion of gym and spa facilities, ample parking, welcome cookie, cat friendly

not a variety for room service and you have to pay for tray service

spa the size of the rooms the lakeside restaurant especially as they helped me as i proposed to my

the scenic views. the breakfast. the bar. the gym. the spa.

the bar staff were fantastic and the room we stayed in lovely

a nice cosy bar area with a fire tv and music

but bar did close promptly at 11

bed was too soft. poor sound insulation, could hear all sounds from the bar and restaurant.

there is a separate restaurant area, and the bar has all the personality of a traditional village

no wifi available

wifi connection only available in public areas and rooms close to reception

no room service and very limited hours for bar/restaurant

wifi superfast which is vital for work

we arrived late after sitting in a traffic jam after an accident on the m5, even to keeping the bar open for us to have a very welcome drink

easy to find and with plenty of parking, though the car park could do with being better lit at night

wifi wasn't great

plenty of parking in the car park and even a little community shop next door

breakfast was super and an evening meal with family members most enjoyable

the kids loved it and so did we

the attentive staff for room service, breakfast and in the lounge on friday

we used the spa every day and it was very relaxing with great facilities

the reception didn t answer the phone when we were trying to get room service

very warm pool, which was lovely, like a big bath

wonderful hotel. delicious food,wonderful room ,friendly staff & plenty of parking

clean rooms, great bar & restaurant

a delicious breakfast, and the staff were smiling, friendly and efficient

the decor and ambiance of the restaurant and bar area

room was clean and comfortable, the bar area and restaurant area was lovely, the food was excellent and the whole staff were friendly,

the room was comfortable and spacious and the breakfast was excellent and hearty - just what was needed

guests are allowed to use the gym and swimming pool at no cost

the toilets and changing rooms at the pool side are clean considering most people especially kids love walking around bare foot when they go for swimming

everything - pool and spar fab, room and hotel and breakfast fabulous

decent sized room with comfortable bed, tea/coffee facilities, hairdryer, free wifi and tv

minor- the phone in the room didn t work so we had to go downstairs to order room

the menus at the bar and restaurant were very good and our meals and drinks were excellent

breakfast was excellent too

a cool building, room was awesome and enjoyed the bar area downstairs

didn't use the wifi as it required all my personal information however i did have 5g.

easy parking. beautiful hotel, comfy stay. looking forward to returning one day.

please be aware about the noise from the bar below but nothing major.

easy access after the bar was closed (a pin pad on the gate)

bar area great with log fire and food was great too

the food was excellent and although we asked for a negroni and they didn't have campari, the bar manager made an excellent alternative with another bitter

courtesy staff, clean room with all the facilities. choice of eating in bar or restaurant.

excellent food, we chose to eat dinner in the bar mixing with the locals

rooms clean, comfortable lovely restaurant and bar area

there was always a good atmosphere in their bar in the evening

excellent clean and spacious room. excellent choice at breakfast. check out time.

excellent breakfast

the breakfast was absolutely beautiful

loved the rooftop bar too

rooftop bar with views over the city, with the cathedral prominent

the rooftop bar is lovely and stylish and great for a summer evening drink

well designed and decorated. luxurious rooms. excellent breakfast

we only used one bar area, drinks were reasonable and a cosy, ambient

drinks in the bar expensive

bar with live entertainment and gorgeous breakfast with a very good evening menu in the restaurant

breakfast bar staff character of building

arrived around 10am on a saturday and the gents toilet for the bar was in need of a clean and was a bit wiffy

casual seating in the bar area, we came down for a drink before the meal and we couldn't find anywhere to sit because the

bar very warm, cosy and inviting

they moved us to a room with a bath and discounted our stay as an apology with drinks from the bar on the house

and i just found out that this inn was selected as the overall winner of the national pub & bar awards 2022

the restaurant and food is great, and bar area snug with an open fire

staff were friendly and helpful, especially the gym staff and one of the kitchen staff, she couldn't do enough

comfortable, easy access to pool & gym. great breakfast. friendly welcome.

nice pool and gym area

advertised ev charger and didn’t have one

lovely breakfast

bed sizes were poor the kids bed was 6x2 beds very tiny, so all four of us had to sleep on one bed, i requested for atleast

she served me in the bar and took time to have a chat

) for 2 adults & 2 older kids

great staff and and enjoy the breakfast

they were easy going and arranged for room service so i could relax

great bar and restaurant

room was very comfortable, breakfast good, staff friendly and meals in the evening good quality and convenient as country

bar was cosy and comfortable and food was delicious

lovely accommodation. great room. friendly staff. breakfast was excellent.

country setting, bar with lots of character & good beer, spacious rooms, lovely staff, great breakfast choices

pool great - restaurant lovely

front of house staff are fab, indoor and heated outdoor pool are the

don't the parents want a break/rest from their kids

pool was a little dirty but at least it was heated

being able to use the spa a couple of times during our stay was a real treat

the breakfast was exceptional. the service was exceptional too.

lucy in the bar was brilliant 'service with a smile'

we didn't miss a cooked breakfast either

many thanks to josh, kim and the lovely lady who sets up the breakfast and lots of other

facility , bar was cozy , restaurant was great

the hotel is very warm and cosy with a varied bar menu

hotel with super-comfy bed, fantastic breakfast and great bar food

hotel was perfect, loved the bar and restaurant, excellent live music on the friday night as we arrived

the only thing we sat in the bar the settee was thread bear

good restaurant and bar on the ground floor with rooms above