the gym was small but comfortable

room service and food overall was great

hotel administrator-receptionist-accountant-bell boy-valet parking is a nice guy

service was excellent, all staff were very friendly. the spa is the hidden gem here.

no hot water. bad food. ugly decoration. cold pool. hard bed

pool

horrible music in the pool

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

'my kids really enjoyed the pool area, it s very big, and has all levels for non-swimmer, 1

'my kids really enjoyed the pool area, it s very big, and has all levels for non-swimmer, 1

the pool is exceptional and huge, built around the old aqueduct and the grounds are beautiful

giant swimmingpool perfect both for swimmers and for little kids

of the hotel is unique, very clean, staff is very helfpul and professional, parking available for car, security at entrance gate of the hotel

loved the historical room, the private pool, and the jacuzzi

beautiful property. loved the rooms, pool, restaurant, grounds

internet in the rooms, the pool was not very clean, staff talked in front of our window both mornings at 8am

great swimning pool and restaurants

great historical buildings and lovely grounds/pool

beautiful property. excellent landscape garden. beautiful pool. i stayed in the boungalo.

perhaps have more options in the restaurant menu and more service at the pool.

pool is like a little oasis without any disturbing noises from traffic or constructions etc

very nice boutique hotel, beautiful pool and gardens

the hotel is so nice, relaxing, meet with nature at the pool and chill music

the pool looked amazing and also the jacuzzi, we

the pool is beautiful and rooms are large and comfortable they feel brand new

they offer breakfast that is served outside so it can get a bit hot

breakfast was very nice to be enjoyed in the beautiful garden

the pool and amenities are nice and comfortable, as advertised

good value for your money, nice pool

garden and pool area as well as the room.

of the hotel doesn t match the installations they play very loud music all day at the pool that doesn t have anything to do with the relaxing place they promote: loud reggaeton,

the pool is great, although it lacks heating

main pool only opens friday through sunday

the spa has great services and their massages are truly repairing

excellent facility with a great pool area

i enjoyed the room and the pool and gardens.

the pool area, the pristine hacienda, the surroundings.

hotel with a park, great pools for kids and adults, and iguanas by the pond

hotel with a park, great pools for kids and adults, and iguanas by the pond

grounds were fantastic, so clean & well maintained with swimming pool

the pool ., the garden., everything outside the room

the property was large and accommodated many people with pool access

pool where swimming classes are not held daily felt like heated water, very relaxing

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

we enjoyed walks around the grounds and were able to take time to use the pool several times

beautiful swimming pool and jacuzzi

swimming pool, cleanless

the spa offers good massages and they offer yoga classes and ceremonies

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

great breakfast. room was great, as well. and enjoyed the grounds and pool.

they offered us the spa to change as they did not have the room ready

the room was very nice!! room service saved the stay!!!

try the spa - you will not regret it

the gym was nice

the pool and the gardens.

the spa area was quite run down and the prices were high

the pool was great for my kid--safe and great atmosphere, while we parents chilled out.

could be more people helping to serve food and drinks around the pool area and also clean up when other guests

room, confortable bed, excellent bathrooms, noise insulated rooms, good breakfast, a/c works flawlessly, good wi-fi and free parking

to swim and stay all day in hotel garden/pool, rooms comfortable and nice, staff very friendly, breakfast excellent, really nothing to complaint about, excellent hotel

with great view and silky soft cotton begging on comfortable bed, spacious bathroom, beautiful pool and good buffet

free parking

very nice big split-level room. large bathroom area. good parking. great location. great decor.

and very quiet surroundings, easy parking, good size rooms, helpful and pleasant staff and best breakfast in mexico

great for families with kids due to pool

also the breakfast

nice swimming pool

food was delicious, and there were a lot of breakfast options included

location. pool was great.

the property is clean it was good wifi connection

the wifi also did not work at all only worked for about 5 min and would no longer work

pool is the best part

the swimming pool is simply amazing and the water temperature was perfect

beautiful location , amazing pool and great breakfast

the grounds are historic and beautiful ! the pool is awesome!

the breakfast, bufete and the temperature of the pool

the pool was nice and warm

rooms are clean and cosy. the breakfast is really good.

liked the garden and the location and the breakfast

also the pool was nice, breakfast amazing and the room was very clean

didn't eat the breakfast but we did enjoy a cup of coffee a couple of times

included breakfast is awful : soggy chilaquiles and if you want an egg you have to pay extra

mperature controlled) and greenery, great rooms, great service

the pool and gardens outside are maintained extremely well

we arrived and went straight to the pool area for an awesome cocktail

garden and pool

the music is too loud, both in the restaurant and at the swimming pool

the wifi coverage was very good on all levels

the stairs to our room were muddy and very dirty, and so was the area around the pool

the pool was murky and not clean

place, breakfast, hospitality.

e pool water was also very dirty)

the beds are super comfy and the pool is awesome

the room was to dark and the emergency exit to the pool was blocked with a desk...

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the pool i never

good temperature of the pool

it wasn't clear of the breakfast was included in my fare

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom uncomfortable and the beds are not good

nice bar - no bartender

loved the swimming pool

old building with gorgeous garden and pool

i got a very nice massage while i was there and spent some time sitting by the pool

need mosquito spray for any meals etc by the pool

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so beautiful, amazing amazing amazing

free valet parking

the breakfast and the service you receive at it are excellent

breakfast tasted salty both times

nice garden, pool, free breakfast

large ornate room, restaurant in attached open air garden, plus pool past that, affordable parking in entry to

the garden and pool area were very nice.

added bonus - made new friends by the pool

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with them through the pathway next to the pool but there were no

the pool was small but lovely and the rooms were very clean

room needs an additional lock because child could open the door anytime and jump in the pool

bit dated, holes in the bed sheet, wifi only worked for a few hours.

it has a little cozy restaurant and swimming pool

accomadating staff, nice pool with cold beers, near zocolo but up a big hill

they have wifi just at the lobby but they were working on that

pool had no shallow end, nor a real deep end.

hotel is ok, nice pool and patios, breakfast is cheep, but the room was awful

excellent location. lovely swimming pool and surroundings. clean room.

hotel is very centrally located. swimming pool and very pleasant grounds. clean.

i really like the pool area to relax

i booked it because it was close to center, had a pool and looked pretty in pix. very clean

gym needs a tv

has it all, the grounds are beautiful, the food is great, and the room was comfy and clean, the pool was warm and clean as well, so check it out if you are in

tiny things that weren't a problem for me but could be super easily done: the weights in the gym are ancient and incomplete

to the garden, the room was so clean, the bed was comfortable, tastefully decorated, there was a pool but we did not use it

no kids menu for lunch and dinner

no hot water for the shower. water in swimming pool was also cold.

the breakfast is classic mexican food. the pool is good ,the room is pretty good.

good room service

little one was sad that the pool was too cold for swimming

there was free parking and a really good breakfast included

sad was couldn't have stayed longer to enjoy the lush grounds and pool

pool was very nice and the water was at a nice temperature, it's great it's just a 10 rooms space,

the pool is warm, and well located so it has shade and sunlight

he found us a driver, and he communicated with a local spa to book us appointments

only think i didn't like is that they serve breakfast just outisde your room, facing the pool