the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

the grounds are historic and beautiful ! the pool is awesome!

pool is not been cleaned

lovely swimming pool

they need more staff at the pool

everything was great!! brunch staff pool everything amazing

there is a jacuzzi only inside the spa that is not from camino real sumiya and you have to pay for it

there was a moment when i was rushed and accidentally over paid for room service without realizing it

is a really beautiful place and had a really nice stay thanks to patricia from room service

pool beds are uncomfortable

we enjoyed walks around the grounds and were able to take time to use the pool several times

great breakfast. room was great, as well. and enjoyed the grounds and pool.

gym and pool are good

swimming pool, cleanless

spa is amazing

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

the pool, the weekend buffete, the hotel was not noisy and me and my family could relax!

the restaurant area is open so it was a bit chilly for breakfast

was a little confuse with service at breakfast

breakfast was really expensive and for the price the buffet was not so diverse

we had the breakfast buffet one day and it was really good (albeit a little expensive

the breakfast could have been a bit better and it didn't have many options.

the swimming pool is very clean the surrounding very nice and nitty

pool

everything, breakfast, service

great pool with “infinity” ledge and apprx 25m length for laps.

free parking

very nice big split-level room. large bathroom area. good parking. great location. great decor.

the wifi coverage was very good on all levels

the stairs to our room were muddy and very dirty, and so was the area around the pool

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

place, breakfast, hospitality.

wonderful pool, quiet room, and good wifi

termittent once or twice) throughout the entire stay

a liquor bar service by the pool could be great in the evening hours

nice swimming pool

great for families with kids due to pool

pool was cold, i´ve read that it was warm my toddler did not enjoy because of the temperature

and there is this pool with saltwater that was only gor us during the time we were there

mexico is full of hotels with this type of concept - colonial style rooms, some gardens, pools, restaurant etc

great pool and breakfast

don't get me wrong, i love kids but it was the only place in the whole

español was not so good, everyone did so much to make me and my partner feel accomodated and the breakfast was lovely

and also a discount on the breakfast

we were close to the kitchen and you could hear the kitchen starting to make breakfast at 6am

beds are very firm and were not comfortable for us, it needs some updates, and room service was not the best experience

are are excellent, staff at the front are as good as well - the room was cleaned well - the pool area is great and super clean - room are spacious enough for 2 adult and 2 todlers - ample

pool was very nice and the water was at a nice temperature, it's great it's just a 10 rooms space,

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

beautiful pool and room

there is a nice pool and food is served outside the rooms, which was a great touch

amazing swimming pool and privacy

mperature controlled) and greenery, great rooms, great service

the pool and gardens outside are maintained extremely well

hotel, pool

garden and pool

all around/atmosphere & ambience including a pool set in a large garden

also the pool was nice, breakfast amazing and the room was very clean

breakfast was very good and the food was delicious

the way they have the fountain and pool

is inside a condo so it is pretty safe, the staff is super friendly and the breakfast was

liked the garden and the location and the breakfast

pool was not so clean

balcony overlooking the pool.good aircon.

location only 5-10 minutes walk into the centre, rooms are good and there is a small pool and lovely walled garden

note: the room service is not room charged, you have to pay cash only, to the waiter that brings up the food

parking under the room was nice

excellent location. lovely swimming pool and surroundings. clean room.

we could pull the pool area in our room

hotel is very centrally located. swimming pool and very pleasant grounds. clean.

i really like the pool area to relax

i booked it because it was close to center, had a pool and looked pretty in pix. very clean

they offered us the spa to change as they did not have the room ready

garden with a pool, nice historic decoration and very centrally located, just short walks everywhere interesting

need mosquito spray for any meals etc by the pool

i got a very nice massage while i was there and spent some time sitting by the pool

old building with gorgeous garden and pool

loved the swimming pool

pool was a bir run down, with little space to sit

the heated pool is a huge highlight and the garden landscape is beautiful

breakfast was wonderful and the restaurant area flowery and beautiful

d they bring it to the room)

i was able to get hot water from the bar downstairs

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom uncomfortable and the beds are not good

nice bar - no bartender

location. pool was great.

the wifi also did not work at all only worked for about 5 min and would no longer work

pool is the best part

the property is clean it was good wifi connection

the pool is not very clean, facilities very old and poorly kept, very pricy for what it offers.

nice atmosphere and pool area. great whirlpool within the room.

are not comfortable and service on restaurant and pool are terrible, waiters take forever to ask for your order and they don’t have room service,

pool and gardens

pool and garden are in good shape

bit dated, holes in the bed sheet, wifi only worked for a few hours.

poor wifi

the room was exactly like the picture. the spa tub was nice for the price.

they have wifi just at the lobby but they were working on that

pool

the pool was small but lovely and the rooms were very clean

room needs an additional lock because child could open the door anytime and jump in the pool

great service and room service from the restaurant

the garden and pool area were very nice.

pool closes too early

the location,the breakfast included and the right price for all i was looking for.

staff, extremely clean, strong wifi, good breakfast, on-site parking, clean

location and breakfast - staff very friendly

the hotel offered self service laundry which was a very nice surprise for us.

hot breakfast was included and it was very tasty and filling

pools

clean great waiters in the bar and restaurant.

pool was not warm enough, there was not water dispensers all the time

pool and spaces

the pool was awesome with a great temperature.

restaurant next door is closed during the week and there is no bar open or any service - with us being the only (or very few) clients, the entire hotel had a (+) also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or (+)like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

, quiet and good service with spa

wonderful spa and services

clean, comfortable,good location, friendly staff., secure parking.

parking was very convenient

tv worked as did wifi

very basic room no breakfast surrounding view from window.... rundown parking lot

wifi only worked outside of the room

i was working remote and had to go to the pool area for a signal

the food is excellent. great food. the pool area is very comfortable

beds were very comfortable, the restaurant attached to the hotel was delicious, and the pool area was great

the restaurant is excellent; nice staff very hot weather so the pool is great

attwntive staff very nice garden and pool

the staff didn't go to the pool to ask if we needed anything, we had to go look for them.

families let their kids jump and dive, play ball and take over one pool completely

the grounds and pool are very nice

loved the gardens and the second pool because the water was at a good temperature even though we went during the rainy season

the pool was well heated

pool where swimming classes are not held daily felt like heated water, very relaxing

grounds were fantastic, so clean & well maintained with swimming pool

the property was large and accommodated many people with pool access

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

the pool ., the garden., everything outside the room

we expected the pool area to be cleaner and more upbeat

the waiters, room servirse and valet parking were very kind

t a good neighborhood)

we also ordered room service which was very good as well

seats at restaurant and pool most uncomfortable i ve ever experienced

the gardens are fantastic. nice spa services. food was great

we had planned to go out after lunch but changed our plans and just lounged by the pool reading

the gym is great as well

the spa is a bit small but was good enough for our group of 3 (nobody else was present at the time)

also, the pool was not heated so we couldn't really use it

don't go to the spa that's a real rip off and not worth the money

the staff was incredibly nice, the place is spotless, the food at the restaurant and pool are delicious

the moment we arrived, we were amazed at the attention to detail from the parking attendant to the concierge, arely

music, very loud at the pool

the spa was also absolutely amazing one of the best massages i have ever had

tile work, sloped wooden beamed ceiling, a private balcony with seating and overlooking the pool

little hotel is on a quiet street, nice garden, fair sized pool

room service is offered

i did not use the pool

also there is swimming pool

wifi signal seemed weak in the bathroom and would sometimes get disconnected

the 2 pool areas & staff are great

rooms are very clean and the pool is amazing

parking was not covered in the back and was not well lit

facilities have seen better days

hotel with security at night; walking distance from city centro; confortable bed; nice swiming pool surrounded by gorgeous garden

hotel garden and pool are very beautiful and relaxing

pool area: the pool area is covered by flowers attracting bees which led to me being stung by it,

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was very good experience all

the waitress would serve the mexican clients around the pool but never came to ask me (canadian) if i needed anything

hotel with security at night; walking distance from city centro; confortable bed; nice swiming pool surrounded by gorgeous garden

the waitress would serve the mexican clients around the pool but never came to ask me

nadian) if i needed anything

hotel garden and pool are very beautiful and relaxing

but no area to take the dog for a walk or any grassy area for the dog to do his thing, all parking concrete and no where to take him, had to walk outside the hotel to a nearby pharmacy that

spa has an extra cost

parking lot is not enough, it's very small

april is sweet and the bar and breakfast staff knew me well, lots of coffee and a long time

pool was closed before the schedule

garden and the spa are great

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the swimming pool is fantastic

the pool was a nice area to relax by in the sun

t it was surround by beautiful gardens)

the pool, the garden

showers were only warm not hot, there were mosquitos by the pool

you could not take snacks drinks to be by pool

you could not take snacks drinks to be by pool

the pool, the garden

the pool was a nice area to relax by in the sun

showers were only warm not hot, there were mosquitos by the pool (but it was surround by beautiful gardens)

to the climate pool

nice place with a good bar and pool .

up the quality of the property should be improved, the pool was not full for days, the jacuzzi should be way cleaner

thing i better remember is that the room was big with a big bathroom, also it had a pool, food services and parking with someone checking on my car

pool and jacuzzi

the pool area was very nice to chill out at on a hot sunny day and the jacuzzi was great for the chilly

was great in most instances, room service was quick

nice and comfortable facilities, also they offer a very good spa service.

spa was great for couples massage

spa is ok, massages are good

expensive and fruit is not as fresh as other places in morelos also it was hard to get answer in room service between 3 and 5 pm

big spacious room, great customer and room service

the sheets had holes. the heater didn't work and the water in the pool was really cold.

location. free parking. big bathroom.

the swimming pool is nice

was freezing); the elevator wasn't working

we couldn't get in the pool

the pool and surrounding area was very nice

the pool

wonderful setting with a nice pool and a very attentive staff!

th kids and

great areas, nice breakfast.

recreation room and gym would greatly benefit from improved lighting

heated pool so nice and the buffet good too

the pool is spacious, providing ample seating for guests to unwind comfortably

the gym had good quality equipment, cleaning cloth and cleaning solution was not available as some

and leisure services were very nice for the first portion of my stay with my family with little kids (swimming pool, tennis courts, mini golf, futsal)

hotel with a park, great pools for kids and adults, and iguanas by the pond

hotel with a park, great pools for kids and adults, and iguanas by the pond

pool

the pool is amazing,the staff friendly and always helpful.

pool is a a big disappintment because its all one size instead of going from 3 feet

clean, if you re planning to travel with kids is a nice place because the hotel has a playground and pool for kids

t 70% of the pool) but

parking was safe, walled inner yard

asked for pool side view, never got that. asked for early check in, never got that.

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

friendly staff but double charged me! parking situation was good very well lit

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was a nice temperature at 9pm) they gave us new

excellent facility with a great pool area

property was beautiful! staff was friendly. pool was great. 10/10

amazing place, fountains, garden, pool, comfortable rooms

surroundings and pool area

i enjoyed the room and the pool and gardens.

garden and pool area as well as the room.

of the hotel doesn t match the installations they play very loud music all day at the pool that doesn t have anything to do with the relaxing place they promote: loud reggaeton,

the pool is great, although it lacks heating