showers were only warm not hot, there were mosquitos by the pool (but it was surround by beautiful gardens)

the pool was a nice area to relax by in the sun

the pool, the garden

the heated pool, front desk stadf, the food and service at the pool.

you could not take snacks drinks to be by pool

to the climate pool

you could not take snacks drinks to be by pool

showers were only warm not hot, there were mosquitos by the pool

t it was surround by beautiful gardens)

the pool, the garden

the swimming pool is fantastic

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

wifi was awful

lots of stairs with walkways over the small pool

nice place with a good bar and pool .

the pool area was very nice to chill out at on a hot sunny day and the jacuzzi was great for the chilly

would not let kids in and

pool room clean.

d), and the parking lot was disorganized.

nice pool with warm

parking to far from our room

the pool was nice!

spa was great for couples massage

was great in most instances, room service was quick

nice and comfortable facilities, also they offer a very good spa service.

spa is ok, massages are good

expensive and fruit is not as fresh as other places in morelos also it was hard to get answer in room service between 3 and 5 pm

* the spa water circuit is very nice, and the masseuse did a good

the facilities were very comfortable. the garden is very beautiful and the swimming pool nice.

april is sweet and the bar and breakfast staff knew me well, lots of coffee and a long time

no noises cleanliness pool restaurant

parking lot is not enough, it's very small

big spacious room, great customer and room service

the swimming pool is nice

was freezing); the elevator wasn't working

location. free parking. big bathroom.

we couldn't get in the pool

the sheets had holes. the heater didn't work and the water in the pool was really cold.

pool area: the pool area is covered by flowers attracting bees which led to me being stung by it,

nadian) if i needed anything

but no area to take the dog for a walk or any grassy area for the dog to do his thing, all parking concrete and no where to take him, had to walk outside the hotel to a nearby pharmacy that

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was very good experience all

the waitress would serve the mexican clients around the pool but never came to ask me

hotel with security at night; walking distance from city centro; confortable bed; nice swiming pool surrounded by gorgeous garden

pool area: the pool area is covered by flowers attracting bees which led to me being stung by it,

the waitress would serve the mexican clients around the pool but never came to ask me (canadian) if i needed anything

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was very good experience all

hotel garden and pool are very beautiful and relaxing

i would suggest adding cards in the room with the wifi and breakfast information as it took us a second to track it down

specially the pool area

beautiful grounds and great breakfast

th kids and

breakfast is cooked by request and customized and was absolutely delicious

don't go to the spa that's a real rip off and not worth the money

the staff was incredibly nice, the place is spotless, the food at the restaurant and pool are delicious

they went out of their way to accommodate early check in, arrange airport transfers, etc

breakfast was menu only, so not great for business people in a hurry

the moment we arrived, we were amazed at the attention to detail from the parking attendant to the concierge, arely

this place and the nice pool and grounds are

i did not use the pool

room service is offered

there is free wifi

spent time in the pool cooling off and taking in the silence except a bird that was not too excited to see me

pool, bar service at the pool was amazing and room service

heated pool so nice and the buffet good too

great architecture, food and garden/pool.

not well maintained. the gym looks terrible and a little dirty

liked everything, the only thing i can mention to be improved is the gym as the equipment is a bit old, anyway the running machine was

gardens, pool & spa were beautiful

the gardens are fantastic. nice spa services. food was great

service and spa was great as i remember it

pool and garden

the gym is great as well

the rooftop pool was lovely and the overall service was top notch

the waiters, room servirse and valet parking were very kind

t a good neighborhood)

nice swimming pool and roof top but hotel is in downtown

we expected the pool area to be cleaner and more upbeat

the restaurant is excellent; nice staff very hot weather so the pool is great

beds were very comfortable, the restaurant attached to the hotel was delicious, and the pool area was great

attwntive staff very nice garden and pool

everything. staff great. pool good. decent restaurant manager at restaurant was exceptional

i was working remote and had to go to the pool area for a signal

parking was very convenient

wifi only worked outside of the room

tv worked as did wifi

clean, comfortable,good location, friendly staff., secure parking.

can hear your neighbor through the walls, the view doesn't have nothing special, the pool, parking lot and the shower needs maintenance

pool and gardens

pool and garden are in good shape

the highlight of my stay was the swimming pool which was delighfully warm

are not comfortable and service on restaurant and pool are terrible, waiters take forever to ask for your order and they don’t have room service,

nice atmosphere and pool area. great whirlpool within the room.

lots of things to do with children like ping pong, air hockey, basketball court, garden areas, pool, etc

the pool is amazing,the staff friendly and always helpful.

if you re planning to travel with kids is a nice place because the hotel has a playground and pool for kids

pool is a a big disappintment because its all one size instead of going from 3 feet

clean, if you’re planning to travel with kids is a nice place because the hotel has a playground and pool for kids

asked for pool side view, never got that. asked for early check in, never got that.

friendly staff but double charged me! parking situation was good very well lit

parking was safe, walled inner yard

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was a nice temperature at 9pm) they gave us new

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

, quiet and good service with spa

wonderful spa and services

restaurant next door is closed during the week and there is no bar open or any service - with us being the only (or very few) clients, the entire hotel had a (+) also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or (+)like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

families let their kids jump and dive, play ball and take over one pool completely

the staff didn't go to the pool to ask if we needed anything, we had to go look for them.

the grounds and pool are very nice

location, very nice pool, good restaurant

the heated swimming pools were good

pool was not so clean

room service was prompt and delicious

nice little hotel with pool and a garden.

good room service

no hot water for the shower. water in swimming pool was also cold.

property, with very nice landscaping and pool area

i thought the pool area was lovely

we could pull the pool area in our room

i booked it because it was close to center, had a pool and looked pretty in pix. very clean

i really like the pool area to relax

the pool is warm, and well located so it has shade and sunlight

beautiful pool and room

sad was couldn't have stayed longer to enjoy the lush grounds and pool

the pool and gardens are beautiful

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

bit dated, holes in the bed sheet, wifi only worked for a few hours.

it has a little cozy restaurant and swimming pool

accomadating staff, nice pool with cold beers, near zocolo but up a big hill

they have wifi just at the lobby but they were working on that

pool had no shallow end, nor a real deep end.

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with them through the pathway next to the pool but there were no

pool is really cold, it was supposed to be warm because of the heater, but i think it didnt work

great service and room service from the restaurant

the garden and pool area were very nice.

the pool was small but lovely and the rooms were very clean

the parking space was small for a suv

com was including breakfast but some how we end up paying extra breakfast for the kids as we were told it is not

small parking spaces

spacious room. nice pool.

breakfast good; located where i needed.

breakfast tasted salty both times

nice garden, pool, free breakfast

valet parking

the breakfast and the service you receive at it are excellent

i was able to get hot water from the bar downstairs

loved the swimming pool

breakfast was in front of a deep blue swimming pool surrounded by foliage

great pool and restaurant with very landscaping

garden with a pool, nice historic decoration and very centrally located, just short walks everywhere interesting

need mosquito spray for any meals etc by the pool

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom uncomfortable and the beds are not good

nice bar - no bartender

nice pool very clean

pool, watter dispensers in the lobby, cookies, tea and coffee in the morning and in the evening

access could be better around the pool area with better planning for guests with scooters or wheelchairs, the wheels to my scooter

staff was great, restaurant and pool area are very comfortable and restaurant menu is tasting

pool is nice during the day, jacuzzi is awesome during the night

staff, extremely clean, strong wifi, good breakfast, on-site parking, clean

location and breakfast - staff very friendly

breakfast was decent, but it wasn't as on a display that having pancakes

was delicious the breakfast

it is convenient with good breakfast and good price

to the garden, the room was so clean, the bed was comfortable, tastefully decorated, there was a pool but we did not use it

tiny things that weren't a problem for me but could be super easily done: the weights in the gym are ancient and incomplete

pleaseeeee respect humans who chose not to have kids

no kids menu for lunch and dinner

gym needs a tv

garden and pool

all around/atmosphere & ambience including a pool set in a large garden

the pool and gardens outside are maintained extremely well

mperature controlled) and greenery, great rooms, great service

we arrived and went straight to the pool area for an awesome cocktail

the wifi coverage was very good on all levels

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

and the place in general but for me the most important thing was the wifi which was excellent

the stairs to our room were muddy and very dirty, and so was the area around the pool

e pool water was also very dirty)

the gardens pool and restaurant staff and location is very nice!

good temperature of the pool

it wasn't clear of the breakfast was included in my fare

pool and brunch on sundays

breakfast was really expensive and for the price the buffet was not so diverse

room need some updating. wifi didnt work in the room.

termittent once or twice) throughout the entire stay

nice swimming pool

the hotel is a bit old and some rooms could be renewed or the pool towels.

food was delicious, and there were a lot of breakfast options included

free parking

very nice big split-level room. large bathroom area. good parking. great location. great decor.

everything, breakfast, service

low variety of breakfast dishes

the swimming pool is very clean the surrounding very nice and nitty

silky soft cotton begging on comfortable bed, spacious bathroom, beautiful pool and good buffet breakfast

could be more people helping to serve food and drinks around the pool area and also clean up when other guests

beautiful location , amazing pool and great breakfast

the pool was nice and warm

the hotel is so beautiful, the parking easy and pleasant and the room was very spacious

the breakfast, bufete and the temperature of the pool

only negative was the jacuzzi pools- there were two, but the one was not working on some days and they weren't very hot

wait time, food quality, room service food for the kids was barely edible

place, staff, pool, safety

spa services below average, very cold while performing massage, poor service and massage person not

gym is well equipped and has a beautiful view

there is a jacuzzi only inside the spa that is not from camino real sumiya and you have to pay for it

is inside a condo so it is pretty safe, the staff is super friendly and the breakfast was

booked 2 exactly identical double rooms, one included breakfast, one didn't because 2 persons stayed in it

included breakfast is awful : soggy chilaquiles and if you want an egg you have to pay extra

breakfast was good, room was clean.

didn't eat the breakfast but we did enjoy a cup of coffee a couple of times

gym and pool are good

awesome pool and jacuzzi

beautiful swimming pool and jacuzzi

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

the spa offers good massages and they offer yoga classes and ceremonies

we enjoyed walks around the grounds and were able to take time to use the pool several times

location. pool was great.

the property is clean it was good wifi connection

the wifi also did not work at all only worked for about 5 min and would no longer work

pool is the best part

they offered us the spa to change as they did not have the room ready

it has a restaurant, a pool, a small gym, bar and one shared living room

great pool

it has a restaurant, a pool, a small gym, bar and one shared living room

the pool had a lot of dust but it was due to a the windy time in

it has a restaurant, a pool, a small gym, bar and one shared living room

the property was large and accommodated many people with pool access

pool where swimming classes are not held daily felt like heated water, very relaxing

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

the pool ., the garden., everything outside the room

the staff were wonderful, the breakfast delicious, and they kept trying to feed me more

breakfast was delicious, well prepared, well varied, vary tasty and very mexican

well appointed boutique hotel, with nice grounds and a pool

there is plenty of space to walk around, the pool is just perfect for children and the location has an incredible view to the mountains

location mostly; warm pool

after a long day of horse riding or exploring the town it is nice to know that there is a cozy bar and delicious restaurant on their premise

loved the big size of the bedroom with the view to the swimming pool

the pool isn't heated, but that's very common in mexico, so if you like cold water, you'll enjoy the