breakfast was

our room was very comfy, break fast was delicious the reception and bar staff were surprisingly young but very professional and

had breakfast, check out time is just right you did not have to rush and bar was open till late

staff in reception, bar and dining room were exceptional.

kids decided they didn’t want to share so i ended up sharing the sofa bed but wasn’t due to

clean and comfortable room, good wifi, plentiful teabags.

advertising room service it was not available

i had no issues with the wifi

poor wifi connection and room a little small for a double. car parking could have been a problem

24-hour room service or free champagne

the use of a computer,i know wifi was available, but it was only a minor gripe and besides i never enquired

it would be great if there was some local ales in the bar like there was before :-)

i haven't any feedback about the wifi so i can't comment on that i'm

staff were really lovely nothing was too much trouble and my rooms were ready for a early check in as requested and taxi booked for us to go to the wedding it was perfect beds really

could do with aircon in the rooms but did have a fan. bar could have better wine selection.

staff, welcoming at reception when i checked in, breakfast service was good as well as room service

the grounds were very pretty and there was ample parking

charge for use of pool, sauna

speedy room service

poor wifi in the extension not the best breakfast we ve had at fairlawns!

i liked the option to order room service breakfast as i was on my own

golf course spa

as a stocky guy, i found the seating in the bar area and on the patio quite uncomfortable with no alternatives available, i eventually found a

comfortable and clean rooms. bar food was great. great gym facilities

loved having earl grey tea staff were so helpful with a much needed early check

non smoking room smelt strongly of smoke. noisy due to proximity of ev chargers

were not enough ev chargers at the service station

lots of free parking including ev charging

location and use of ev charger

clean, excellent shower, spacious room, brilliantly positioned re ev charge points.

had to work in a busy bar area in the evening due to lack of desk space and wifi connectivity in the room which was difficult to concentrate in

bar and restaurant is great too

comfortable had everything we needed including safe - fan - tea and coffee facilities - on site parking - friendly staff - excellent breakfast with various

they have provided extra milk without it being asked for in room

parking

just a lovely family stay great staff great food amazing themed room for the kids

wifi could be quicker also hotel staff had to drive through their own lock to open a door and some

the breakfast was amazing we attended towards the end of breakfast service and staff were sill

excellent play area outside with option of mini golf included

i did add the ages of both kids but it only booked two adults and we had to pay 80 in addition on arrival which was

was excellent, staff were very friendly and allowed early check in for my husband who was on night shift so he could sleep before work

room 16 was above kitchen, rather noisy up till midnight, and early 6am start preparing breakfasts

no bar, no restaurant, no checkout and poor wifi

noise from the road noise from the kitchen below and cooking smells drifting into the room.

breakfast good but not available christmas day and boxing day . no room service on these days.

room was over a courtyard which provided parking for guests

was, was so lovely in particular and very helpful along with her colleague who helped arrange a late check out for us, but i don’t know her name

an attractive room. the spa bath was amazing

comfy bed, clean and spa bath!

staff lovely bar downstairs fantastic and food

bed was huge, bathroom was immaculate; massive walk in shower and spa bath.

really minor but the wifi didn t connect

ideal having the bar area downstairs if you are travelling alone and want some space from the room

overnight free parking next door from 16:30 until 09:30. fast free wifi. bar in same building.

the breakfast was very nice nice and the bar menu was also great

nice locatin , clean, bar staff excellent, good breakfast, already booked for next year

staff - cleaners, reception, management, restaurant, and bar - were very helpful and friendly

everything was spot on, good food and nice bar too

plenty of free parking available

staff were fantastic always willing to go the extra mile service in the bar and restaurant etc

plenty of free car parking and nearby crazy golf and pub

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

early check in on christmas day fulfilled so i was able to return for the night later and get

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

the portions were generous for kids and adults with delicious cheese cake

the staff went above and beyond to help, the room was fantastic, and it had excellent spa facilities

bar staff very friendly and accommodating - emma was great

17.00 breakfast better value at premier inn!

but not great - literally checked us in and didn't make us aware of the facilities

food was nice i had and evning meal and the breakfast was a lovely calm experience would go back when in the area no problem

hotel was really nice & very quirky, each room was different & the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast

& the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast was amazing, i could not eat it all, this hotel is definitely value for money & beats

excellent breakfast great staff and comfortable beds

furthermore, the bar located within the hotel itself was an added bonus

management are brilliant, together with bar staff.

of a pub and the noise was terrible, from people shouting outside and underneath the window to kids running in the stairs and corridor shouting and slamming doors

kids and yobs in and out the place drunk

there was kids running and jumping and screaming in room above or next door with pare ts yelling at them all

they use the pub mainly for events so lots of kids screaming, doors banging and banging going on in the room next door

were very pleased with this hotel, it was very comfortable and the added bonus of the use of a gym

lovely hotel and staff and even had a late check out

the pool, the food and the value as the kids go eat free!

the pool, the food and the value as the kids go eat free!

was nice wifi good nice to have the gym and pool very friendly and helpful staff who organised a late check

you might be tempted to pop down to the bar for a few pints

the bed was very comfy too and a great selection of beers in the bar

it was really quiet considering it was a saturday night, and while you can still hear the bar downstairs it was extremely muffled, incredible soundproofing

perfect place to stay nice bar nice staff nice location

the rooms were very good and bar good

exceptional massage and the spa was lovely and clean

comfortable beds so a great nights sleep and it was so quite loved the band that played in the bar area you will be sure to have a dance and

leisure facilities in the club were amazing, top gym with all the best kit, swimming pool, sauna and hot tub brilliant

only had an hour in the pool bit disappointing but this was due to the hotel being busy and covid rules

we were there with kids - i was taken in by the colouring table, book area, sweetshop and film nights which is

no 24 hour room service . sandwiches available instead.

staff are very friendly. nice location. good food. parking is really easy there.

for money, good rooms, great views, good food, good room service, seamless check in and check out, polite and helpful staff

great prices, kids eat free when eating from the kids menu

pulling into the car park the parking arrangements were not clear

it was close to the belfry golf course

is a great little place, we stayed here the evening before a golf weekend at the belfry and location wise it couldn't have been better

like kids had done it

was not great in taste and prices were extortionate with no separate kids menu available we were left disappointed

position for the golf was perfect

best stayed here many times in the past, staff are superb and helpful, food is very impressive, wifi is good, beds are lovely, absolutely

breakfast finished at 11

the food is impeccable and the spa is so welcoming of kids as well as adults

breakfast wasn t great

i like the lay out and that there is a swimming pool and bar for later on in the evening

complicated instructions to using wifi

the breakfast

have been mentioned that there were 2 coach parties staying at the hotel when booking in as the bar area was

location staff very friendly, rooms were very clean and comfatable great breakfasts and aminities bar open and snack machines open on

is no laundry facility in the hotel

breakfast was good, although, i would've liked a few more options with the full english, but can't

the breakfast is simply delicious presented excellently and with an abundance of foods both cold

great location for football club. next door. free parking. great bar area. friendly staff.

seemed to be over run with parents with kids that couldn t control them.

parking and availability of ev chargers was good

the bar area was pleasant and relaxing

and helpful staff, clean and spacious room, bar and restaurant downstairs (which we heard no noise from)

very welcoming and couldn't do enough for you, the lad behind the bar had been there all day and really looked after us

location was perfect large free car park staff were very helpful & curteous prices at the bar were reasonable also the food was excellent, breakfast was also very good & reasonably priced

the food was good and the bar options were accommodating

easy parking. slept like a log. great breakfast. meal at the malt shovel was lovely

breakfast good but you have to be there in good time

really quaint and friendly hotel with great staff and nice quiet bar with good food and drink.

very clean and quiet lovely bar and staff

wifi service is very patchy away from the public areas, i had to use a mobile network dongle in my

we had problems with kids running round the corridors making noise and with my daughter being autistic she found it

we did eat in the bar when we arrived food arrived within 5 mins i ordered 3 starters ans my main but it was freezing

lovely pool and room service was prompt and food good

friendliness and gym

spa ,the rooms and the staff

staff were excellent, and the bar and beer gardens were superb

free tea and coffee at the bar anytime beds were comfy easy check in and out large car park perfect for a gig at villa park

i love the bar also, they didn’t charge for the tea or coffee because we were staying

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

was directly over the bar and the sound from the big screen was like having it in our room until midnight

the atmosphere in the bar on a match day is marvellous (if you’re a villa fan)

also, very good english breakfast

too ad the bar was closed but all minor

the breakfast was fantastic portions were big plentiful and cooked well

good breakfast, plenty of free parking

being on the top floor with kids, lots of stairs. bar prices expensive.

no bar after 11, no room service

the wifi service was patchy, but there was nothing to actually complain about.

all staff friendly and bar food was excellent value and very tasty

) and breakfast was lovely, served looking over the golf course

we enjoyed breakfast in the golf bar and dinner in the woodlands restaurant

i was recovering from an operation and it was the perfect location, space, with the spa facilities and a health club

was great room was quite nice big bed powerful shower suna and gym was really good had a great stay plenty of

busy day at work, good gym with great facilities and nice bar

great to have star city across the road to keep kids entertained and some good dining options there also

good bar service, even able to take drinks back to room

not enough bar staff had to wait a long time to get drinks as staff were busy on reception

excellent breakfast choice, reception staff warm friendly and efficient

no hot chocolate options for room for kids, again evening staff sorted this

the location was perfect, secure parking, comfy beds and bathroom with great water pressure

friendly staff, very clean, really comfy bed, and the breakfast was to die for and the chef couldn t do enough for us, would definitely stay here again

issues turning off via the main road traffic. the bar was very pricey.

very good as usual at this property nice breakfast good wifi parking

excellent accommodation, food was fantastic and the breakfast exceptional ...will come back.

breakfast was amazing

45pm only to be told that kids were not allowed into the pool after 6pm

free wi-fi, 24hr room service, staff were friendly and helpful

found the breakfast, the hotel, the staff and the gym/pool facilities really good

are helpful and friendly, comfy beds, well kept pool area

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service constantly keep

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

room service was not available

lack of room service

no room service

bigger parking area

friendly and welcoming went out of their way to help breakfast very tasty room clean and tidy would stay again next year when we go to crufts all the

of free parking

beautiful place, easy parking, lovely helpful staff and a. excellent breakfast

maybe the bar area and lounge could be improved?

beds were made for the kids as we arrived late

bar feels a bit clinical

a fitness professional and as it is a sport england facility i was a little dissapointed in the gym

we had to sit in reception, so we ordered room service which was okay but not amazing

took our kids and were told we could explore the whole hotel and grounds

access to university gym and pool, walking distance to restaurants, bars and shopping

staff very friendly great location clean brilliant gym and pool

access to the gym and pool was a nice touch too

location is perfect and quiet but in walking distance from the city extras complimentary swim and gym

wifi was poor

would’ve been nice to have a smart tv (netflix or disney available) for kids.

staff friendly and helpful restaurant excellent for evening meals pretty good gym

we didnt use he gym facilies but when we visited them they looked great and definetly would've used them

i loved how modern the property looked especially the gym

very modern with nice bar area and separate dining facility

food in the restaurant bar was excellent in quality and price

the facilities were great and the bar was comfortable and cosy

visited as a wedding party for a few drinks before going to the venue, the drinks area in the bar was full but the restaurant was empty but they staff told us we couldn’t stand in a corner of

room 15 was cosy but perfect for me, the bathroom was a lovely style, i loved the bar and restaurant and most of all the garden views of the river trent

location was excellent, relaxed environment in the bar and restaurant breakfast was good

the kids loved the waffles

kids were in room 212 and there was a peeping sound that refused to stop

all the staff were fantastic and the breakfast was

couch bed was not comfortable. ok for kids but not for teenagers.

there is even a gym in the basement

room service excellent

kids especially loved the pancake machine

we had to use the sofa bed for kids and wasn’t comfortable at all and some metal was coming out risking to hurt them -it so a

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

drinks at bar could have more choice

bed in the room are uncomfortable, there need an update and for breakfast need more options for kids like nutella spread

lovely room with all needed for a great stay. bar fantastic atmosphere and lovely time.

barry and the other bar staff were lovely

i chose to eat out, rather than opt for room service

com states room service but there isn't we ordered deliveroo but we wanted the food from the restaurant there

wifi in room did not work

bar comfortable, live music and reasonable priced drinks

helped with early check in

my only complaint, if pushed, was the lack of a wc at bar level which meant going downstairs to use the loo

great welcome checking in and also early check in

the gym was more spacious than

we ordered room service a number of times and the food was delicious and delivery was very efficient

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

room service was soooo good

the bar was a lovely space to relax in, and the food was delicious

good location. spacious room. free wifi. good bath/shower.

parking, my front end of my car had been scuffed overnight

bar downstairs for drinks but didn't have time to partake of an evening meal or breakfast

great location for golf trip to forest of arden

they also acomadated our need for an early check in so that we could attend a wedding at shustoke barn

the pillow, wifi by register in cloud

awkward arrangement in the bar which none of us could quite work out

at breakfast not quite as good as the rest of my experience of the hotel

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

the breakfast is very good , nothing is cheap it’s all quality and the staff are very good

room, excellent breakfast, and kind staff who went out of their way to honour requests

my favourite part of an english breakfast was not available - mushrooms.

very comfortable, the rooms are a good size the shower was nice , and the room was very clean the breakfast was nice and just enough to eat also unlimited teas and coffees was a nice

been better, only because i had a dog, we like to sit at a table not on a high stool breakfast bar or comfy chair bending down on a low table, otherwise everything else was fine

nice reception/cafe area & staff responsive to request for late check out

lots of choice, would of liked a fresh fruit bar but for the price it was definitely value for money

staff and when i requested early check in i was very pleased with the fact that on arrival at 9

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower gel

til 11pm, we purposely did not stop at an external restaurant as my daughter wanted to experience room service

wifi not so good.

95 @ head, kids eat free

got woken up in the middle of the night by the phone - room service dialled wrong number

very nice hotel great location. to top ot off hiding bar downstairs was a fab find.

hotel is opposite new st station, the wifi is free and fast and the beds are very comfortable

the wifi cut out every so often but not enough to really annoy me

tv and wifi all worked well good

he wifi worked well

room service menu could be some better than the one in room.not any choice

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

no remote for tv, had to ask, menu for room service, but no phone to

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

room service was also excellent

wifi a bit slow

there is a bar that serves food and drink until late with the food being a very high standard

great location, lots of easy parking on site

room service, outside kids playground wish bitt more for kids bitt more safty

wifi kept dropping out

clean, friendly staff, restaurant open until 9pm, loads of parking, easy wifi access very comfortable and at a decent

wifi and mobile phone reception was zero in the room we had and although not thw hotels fault, the

spacious - great layout - great parking and access

only just been reopened, so everything from parking , reception areas to the rooms are top quality

great place and desk guy was sound and bar beside great crack in station bar very friemdly

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

would have liked a night cap in the bar when we got back but it had closed at 8pm.

excellent value for money. great location and bar staff friendly.

mostly everything, couldn't fault the hotel.except for the bar closing early.

great location, great breakfast and very clean

room service and dinner was

breakfast and the services

spacious with excellent service. enjoyed the gym.

tried calling room service twice at 10

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't really rest - this wasn't the hotels fault but did see this as

i had enquired about early check in previously so i could decorate the room for my boyfriends 25th - our room was ready

the spa is a nice, relaxing area (except when there are kids in)

kids has no pool access hopefully you will get one in the future

sad that there was no flexibility on my kids being able to use the pool.

tea/coffee making)

wasn t clear the spa wasn t for under 16 s we wouldn t have stayed here and the kids were very

everything - spa & location

great location, room and facilities including the gym were exceptional

not small bottles of shampoo etc - only because i collect them for my kids who love them - these had nice big bottles stuck to the walls

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

possibility for early check in we arrived at approximately 8am couldn t check in until 3

of little extras for children

free wifi was a bonus

early check in as the room was ready