spa,pool and the room also was not bad but the bed was a bit old.

lovely hotel and staff and even had a late check out

customer service clean parking good location

the pool, the food and the value as the kids go eat free!

kids enjoyed the pool area.. plus s was easter and stuff done a little egg hunt for them

kids play room was not open due to fixing it up but park across the way done the same thing

loud music, gangs of kids outside, no kettle or drink making condiments

management are brilliant, together with bar staff.

there was kids running and jumping and screaming in room above or next door with pare ts yelling at them all

they use the pub mainly for events so lots of kids screaming, doors banging and banging going on in the room next door

clean good breakfast friendly staff.

this is ideal as your away from the busy roads and the noise but best of all the parking is private and on site

spacious rooms. a lovely bar area. friendly staff and an amazing buffet breakfast

put the selection on the door for room service breakfast but it was not collected noticed when it was too late

free parking is a great bonus and breakfast was good

wifi does not extend to the room a big gap for people these days, staff tried work around but

food good, bar good, staff good and helpful, room clean.

i really recommend the dinosaur golf the course is absolutely fantastic and the dinosaurs are amazing with sounds and movement

everything was spot on, good food and nice bar too

busy with conferences disturbing in bar and lounge areas. outside area littered and broken.

unfortunately we were not there long enough to see breakfast/restaurants or any of the spa/gym facilities but should i ever be back that way i would be definitely staying here

i enjoyed breakfast and room service whilst there and the food was excellent

we had a bar 178 meal and a breakfast and both were excellent with rapid and pleasant service

spa is amazing

plenty of free parking with ev charging if required

it was hip, staff welcoming, decent prices & rooms were outstanding, we loved the spa bath, definitely worth paying that little bit extra to have it

spa bath left little black bits floating in water after using

bed wad comfy spa bath brilliant staff very friendly

liked the very friendly and helpful staff right through from the reception bar staff to the door men and cleaners

was, was so lovely in particular and very helpful along with her colleague who helped arrange a late check out for us, but i don’t know her name

lovley hotel short walk from town centre,very clean ,staff welcoming, great breakfast x

super clean super comfy quiet good shower good english breakfast. fresh!

great value for money with a top notch breakfast included (great fry-up, chef

food was nice i had and evning meal and the breakfast was a lovely calm experience would go back when in the area no problem

hotel was really nice & very quirky, each room was different & the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast

the gym was tiny and for some reason they had allowed 2 children into the gym, the kids were running

great location for football club. next door. free parking. great bar area. friendly staff.

ample free parking clean comfortable and decent atmosphere

rry can t remember names) went above and beyond to help us and make our stay

nice big room clean and tidy, easy parking with ev charging.

also i arrived a little late but there was still some service at the alcohol bar which was good

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

early check in on christmas day fulfilled so i was able to return for the night later and get

after the event i attended at aston park returning to the hotel, the bar was overly busy

the atmosphere in the bar on a match day is marvellous (if you’re a villa fan)

breakfast was awesome!!! stuff was amazing! room was amazing! felt like home!

very nice bedroom, good bar ( except for the taped up couches )

too ad the bar was closed but all minor

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

i love the bar also, they didn’t charge for the tea or coffee because we were staying

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

staff were excellent, and the bar and beer gardens were superb

the girls at the bar and reception were nice, decent and friendly

excellent gym. quiet location with very helpful staff.

the wifi portal didn't work on any device, massively disappointing

had to wait nearly an hour and a half for room service - sandwiches only

room service/bar food not good

eerything lovely surroundings,golf adjacent to hotel,nice swimming pool.

lovely place, stay here on business every year. super swimming pool in spa building.

spa facilities were nice but was smaller than expected, there weren t many in there but because

there were very restrictive hours for when kids could swim

the portions were generous for kids and adults with delicious cheese cake

the theme of the hotel and rooms are lovley room service was excellent and food was great.

great team on desk, helpful and friendly. gym great for cardio

are helpful and friendly, comfy beds, well kept pool area

breakfast queues and good run out

the breakfast is quite basic and kids shouting and running was sometimes disturbing

room was clean and spacious and breakfast was ideal

breakfast busy

no hot chocolate options for room for kids, again evening staff sorted this

excellent breakfast choice, reception staff warm friendly and efficient

the food at the bar was really good and fantastic choise looking fotward to my next

ideally would have preferred one room as we have small kids

bar food sad overpriced for what you get sometimes basic is best shabby tiny ribs ad lower my self

very clean amazing hotel good value for money great pool too

great location, clean, lovely bar with good snacks

was rubbish for the price especially as the kids was the same price as the adults and the potato chip things instead of hash browns

room price was expensive without breakfast and hotel pool access

location staff very friendly, rooms were very clean and comfatable great breakfasts and aminities bar open and snack machines open on

have been mentioned that there were 2 coach parties staying at the hotel when booking in as the bar area was

we felt it was nauseating to see staff behaviour, especially in regard to young kids

new decor and breakfast was fab!

the breakfast bar

room service lady kept barging into our room while we were getting dressed the next morning

hotel out on a limb ,no room service, no information on hotel in the rooms

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

room service was not available

lack of room service

this hotel was clean and value for money… me and my kids enjoyed staying here.

clean. nice gym, good breakfast, comfortable bed. helpful staff. central. good value.

breakfast was wonderful with a good variety and was nice that it accommodated for dietary

spacious room, excellent breakfast and nice chilled out bar area

) and great little bar area - staff very friendly and helpful

hotels location was lovely and the bar was great too

the wifi worked, and we were comfortable during our stay

very friendly check in experience, the wifi code i was given didn't work, the mattress was very old and uncomfortable

couldn't connect to wifi for whatever reason and the tea at breakfast was a weird brand that didn't taste good

i chose to eat out, rather than opt for room service

i waited a long time for a pre-ordered room service meal

gym & swimming pool was a bonus they were both spotless

no air conditioning, or room service etc

access to university gym and pool, walking distance to restaurants, bars and shopping

wifi could drop out a bit sometimes

room service excellent

tasty breakfast . bar open late . comfortable room

there had been a function, so breakfast was really busy and had to sit in the bar area

really when i chose aloft as our destination for the short holiday, my kids were skeptical because they wanted me to choose a location where we have been for previous

helpful staff, friendly face upon arrival, breakfast staff were amazing with my kids, they were friendly and

dogs are not allowed in a restaurant, but no problem as we could eat the breakfast at bar area

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and the view was amazing

drinks at bar could have more choice

kids running around late at night

breakfast was delicious and the cleaning staff was so friendly and accommodating and loved how the

check in a bit late at 4pm and no early check in

enjoyed a deep, hot bath (luxury when you have kids (-)it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it a little more of a challenge (-) there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am (-) didn't sleep until the last residents were back )just like home with the kids (-) we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

the bar was a lovely space to relax in, and the food was delicious

was excellent, breakfast was excellent, the bar area downstairs was really good too

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it a little more of a challenge

no breakfast room service

good food at breakfast

awkward arrangement in the bar which none of us could quite work out

i had a gym on my floor which was well equipped

the gym facility was great and not busy. the room was clean and spacious for two persons.

gym is open 24/7

be on the breakfast hall on early. make sure you put on the sign for room service.

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

kids would have liked a bath in the bathroom but we were only there a night at a time so it was no

extra bed for kids wasn't comfortable

95 @ head, kids eat free

beds were brick hard and so uncomfortable, pillows were horrific, none of us

ee signal there not great, but having wifi made up for it

had some problems linking to wifi on mobile

there is no mini bar so unless you order room service or remember to bring a drink you can t have one

room service food was lovely and the breakfast was also really nice

staff and when i requested early check in i was very pleased with the fact that on arrival at 9

comfy beds, provided ice and fresh milk on request via room service

breakfast was great and room service was good

the wifi cut out every so often but not enough to really annoy me

hotel is opposite new st station, the wifi is free and fast and the beds are very comfortable

mum and i) to watch the world cup match at

no room service, no cleaning,

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

room service menu could be some better than the one in room.not any choice

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

height above ground. great pool

this is not kids friendly or even adult friendly for those who can t swim

late check out and a bath in the room

no paddle pool for small kids

free wifi from the 5th floor wasn't reliable

the beds and facilities

i was in the bar area & dropped my purse under the table - didn t realise until i came to pay the bill in the

the bed was extremely comfortable, a great night sleep and excellent room service

the breakfast was really good as well

breakfast and the services

wifi didn t work

i like the room and the spa facilities available. the fridge in the room is an excellent idea.

forgot to mention to the reception staff - the rowing machine in the gym needs an urgent service

choice of early check in or late check out there was bits all over floor and there was hairs in bath still

very welcoming, rooms were beautiful, plenty of room, mini fridge, tea making facilities bar downstairs, restaurant, lovely breakfast choice of continental and cooked

room, breakfast, gym, friendly and helpful staff

the free wifi was necessary and utilised

wifi was slow

kids- how about a children’s play area - this could be great for bored kiddies

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given monster truck stickers, chocolates and biscuits which was a lovely touch

great place and desk guy was sound and bar beside great crack in station bar very friemdly

would have liked a night cap in the bar when we got back but it had closed at 8pm.

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

bar at the bottom didn't have very good beers

excellent value for money. great location and bar staff friendly.

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if you order an adult breakfast

upgraded to free breakfasts for my son and i, plus a complimentary late check out

wifi working, no instructions on room service or ringing down to reception

there was no tv channels in the room and no wifi in the room very disappointed with this as was tild on arrival that it would be sorted and not

the cleanliness was a good thing, and the gym.

the breakfast was spot on and the room was surprisingly quiet given its right in the middle of the bars

kids area in

it said about 24hr room service on confirmation but there wasn t any

hotel in ideal location, clean tidy, friendly staff, breakfast on offer was very good, good

what a nice thought to give to kids

large room, able to sleep well. good wifi, luggage storage after checking out

wifi did not get a strong signal all the time kept having to wait for it to catch up.

of little extras for children

very rowdy spill over from the bar into hotel reception at night.

were welcomed amazingly by every staff member, from reception, to bar staff and breakfast staff

who checked us in and out was extremely happy and more than happy to help and martin the bar tender was amazing at making cocktails and even made us some that weren't on the

the worse night with the kids i ve

room service was amazing.. pizza 24/7 is a brilliant option for hungry guests!

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

5pm late check out

yummy breakfast

staff we're lovely and 24 hour bar was a bonus!

i really appreciated the people on the front desk, in the breakfast area and the two men on security

bar across the road doesn’t close till 3am so you can hear the music from there but it not that

location early check in on arrival with no extra charge

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still sleeping

breakfast included was lovely, the room was spacious with twin beds which were comfortable

great location, spotlessly clean in all areas very good breakfast, bar service very good.

and i even used the gym

thought you could of added hot snack like chicken wings and more of selection alcohol to room service

the wifi reception not that great had to use my mobile data

location, gym and spa is great, nice breakfast and good value for money overall

breakfast was good and room service was amazing

the location, the room, the spa and the breakfast.

stay, great location, very friendly and accommodating staff late check out a great benefit

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean either, staff were

comfy room, as we had a late night the free late check out was very welcome the multi storey car park round the corner at

breakfast was excellent - all the full english options as well as pastries and croissants, artisan

excellent breakfast

in the room was limited as were the milk pots etc there was a chip in a mug and the hotel offers room service but there was no menue in the room

cracks in the bathroom under sink, one of the kids bed were missing mattress protector but honestly it was not a big deal when you look at how

the wifi service was patchy, but there was nothing to actually complain about.

excellent place no issues lovely staff and the room service people were excellent

breakfast was very nice, it was like kids portions, although to be fair, the hotel has just come out of lockdown

gym great, not crowded

restaurant and bar alongside the spa facilities.

a little late to check out (5-10 mins) and the staff were rude about it and bluntly refused a late check

no parking onsite sadly, but parked with ease on free spaces near pure gym next door

to do with the hotel but seeing someone at breakfast all sweaty from being at the gym, mopping himself with a towel and leaving it on the table

had room service both nights and breakfast

room service menu was expensive and there weren't many restaurants nearby.

parking appeared to be just on the road outside of the hotel which is very narrow and very limited

sky, free wifi, netflix, bbc iplayer and so much more

breakfast was delicious and we really enjoyed the room service

wifi was a wonderful addition

surprised room service provided a cake & birthday message for my 10 year old daughter moments after arriving

staff were helpful and friendly. swimming pool was nice size for kids.

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

paid-for wifi.

order food from room service pizza worst i have ever been given sent it back inedible a under estimate 14 pound

- full english but plenty of choice convenient location for the city centre free on-site parking

the breakfast choice was great and a cosy bar area too

most hotels cover room service orders whilst in transit

little dated and we was quite a walk through the hotel with 2 young kids but wasn’t a huge issue really

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

the customers in the bar were very welcoming

was wonderful, 24 hour bar yet the rooms were silent

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls very thin able to hear

great bar with friendly locals

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

we didn t have a good wifi signal, and didn t have a place where to cook.

they asking me for work permit which i had no problem but have little kids running around the hotel

no room service, no food available at 7 30 on a saturday evening, not enough toiletries for a twin

very quiet. good, free parking. pleasant staff.

no disabled parking at front of hotel

breakfast is next door in the bar, the food was delicious and the bar again very well presented

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

excellent breakfast

breakfast great

went for a few drinks in the evening and breakfast the next morning

the bar & restaurant was lovely and the food was amazing

the food was good and the bar options were accommodating

the bar area was pleasant and relaxing

and helpful staff, clean and spacious room, bar and restaurant downstairs (which we heard no noise from)

very welcoming and couldn't do enough for you, the lad behind the bar had been there all day and really looked after us

breakfast, really friendly and attentive staff

the breakfast in the morning was exceptional, and had a great variety of options available to choose

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

breakfast was included and couldn’t be faulted

lounge area of suite had nice kitchen

it was clean and good size with kids

couldn’t get the full breakfast menu due to co i’d so it’s understandable price for alcohol is expensive price for

kids acknowledged and given gift bags

nothing really as i felt that it was a nice experience and sort of kids / family friendly

we loved the room and the breakfast

lovely staff lovely and clean well catered for kids loved the breakfast buffet as did we

comfortable, lovely staff and excellent breakfast

lovely staff. comfortable room, great breakfast.

an overnight stay the room is fine for a family of 4, as long as both kids are not 13 or older

modern rooms, suited us fine as a family of 4 with 2 small kids

breakfast i enjoyed and restaurant i too, room service was very helpful.

bed, nice shower, great facilities, free parking

little thing was wifi, because i was there for a course and wifi was very much needed but was non existent

you could improve your wifi, put wardrobe doors and a bit of colour on bedding

good wifi, cheap beer and food comfy bed

gym and the bar and restaurant were nice. the bar food was also pleasant.

beds were comfortable and we had a balcony overlooking the golf course

only had an hour in the pool bit disappointing but this was due to the hotel being busy and covid rules

there were less kids running around

were looking forward to using the spa however, it was absolutely full with kids even after the time it was suppose to be child free

location was great, and there was plenty of parking spaces available

restaurant and bar was great

staff excellent, parking and ev charging right outside front door

room service is early

i asked for an early check in as we were part of a wedding party. this did not happen.