the wifi didn't seem to work on my computer

was clean i asked for an early check in and it was ready for me half an hour early

the gym was always clean and offered complementary water and towels

the gym was basic and both treadmills were not working during my stay

breakfast was good and having a drink in the bar after the theatre was a great end to the evening

wifi was not working!!

wifi poor in room 7

wifi connector flashed a bright light into the room all night

breakfast was lovely and more than expected

early check in much appreciated

very courteous & made us feel welcome & valued throughout our stay - reception, housekeeping & at breakfast

room service menu was lacking, which in the current climate we probably would have utilised had

breakfast was excellent, but the most exceptional aspects were the disabled facilities

comfortable room with excellent room service

and use of ev charger

nice rooms, excellent service and very good breakfast.

bar was perhaps a bit pricey, perhaps a slight discount for guests at the hotel when they are

the rooms breakfast and location were perfect

good wifi and in a good location

th shakespeare quotes in front of each room) is lovely, the wifi fast, adjustable ac, outstanding breakfast in a land of great breakfasts

and wonderful to be able to have room service if needed

was checking in at the same time so it did take a while hence no room service but i guess booking in needs to be a

the bar's great, breakfast was spot on and the wifi worked everywhere

i informed her we had requested an early check in via booking

on arrival we logged on to wifi and the hotel welcome page offered to email a discount voucher for the a la carte restaurant

delicious fresh-tasting breakfast with lots of choice, very attentive staff, comfortable room.

did not have a room service menu i

the breakfast was delicious

not only did the decor look tasteful, our room, the bar and restaurant were super comfortable

perfect location, helpful and polite staff, good choice of breakfast

pool and bedroom robe was a nice comfort

pool time limited for kids

spa . staffing

bathroom , shower handrail a bit low down, and wifi not strong enough to get a proper connection

huge comfy bed, breakfast everything you could ask for and more, beautifully clean everywhere

room service was difficult and should be a better/easier process

staff ensured we could get an early check in, even moving our booking to our room that was already cleaned, and to one with twin

clean, well organised , staff were pleasant and helpful room was always cleaned and tidied room service availabilty if needed

service could have been better and information could have been shared about accessing the spa facilities when we booked in

room service ends at 9pm which we were unaware of as the time wasn t stated on anything

the location, leisure centre, large room, bar and staff were lovely

people book this hotel because they want something for the kids to do, so we didn't use the pool

we later found out the gowns were supplied to people having a spa day so we could have just been told that not an answer that made us feel

dark tiny room,grubby bathroom, needs updating,bath only suitable for kids

we didn't use it this time but breakfast was very very good and so was room service

for room service was poor and the rump steak was very dry and over cooked and most of it was cold to

hotel, very dog friendly ud83dudc9c, lovely staff, good breakfast, good gym/ pool, great location

room service was excellent

there were some patio tables that weren't cleared when we arrive as well as loads of laundry in the courtyard

room and spa were fantastic and the grounds, bar and the golf facilities are amazing

massive bonus room was spacious and clean early check in accommodated

liked the bay window with seats and table to sit and relax at. great carpark. good wifi.

a wonderful pub just outside and a large spar offering all you'd need for a cosy night in the parking is also clear and easy large enough to not have any issues

this is the 3rd time i have stayed. friendly staff good location easy parking

no restaurant bar /dining

lovely, clean country hotel in a great location. good breakfast choices too.

simplify how to connect to wifi.

rooms were lovely, bar and restaurant were really nice including dinner.

rooms, great view, clean, stunning place and staff were top level, good breakfast great parking too

ev charger broken

couldn't use the wifi anywhere in the hotel

the golf course was amazing the hotel superb i would 100% recommend this hotel

and helpful staff,clean comfortable room, view over golf course, breakfast parking wifi, good location for stratford upon avon warwick leamington spa and

parking, fast check-in, restaurant and bar facilities, the amazing golf course view ,great sized room

the breakfast was incredible

staff are great and breakfast is

a huge bath, the manager was very friendly, unfortunately we were too tired to get down to the bar but it looked very nice

family was celebrating, with friends, the return of a relative to the village after a long

great bar with very cheerful patrons

plenty of parking

i d had a really tough day and they all helped from nights, reception, restaurant and room service

jacuzzi in spa room service menu basic out of the way - which was good and bad as was quiet area but had to travel

great location, friendly staff, lovely pool , good food and drinks and a comfy clean bed

the breakfast was excellent and catered for all our needs and the food was fresh and replenished

lovely location,surrounded by countryside. excellent breakfast.

wifi could be improved, slow for video conferencing.

lovely surroundings nice swimming pool

order that went astray, a floorboard nail sticking up through the carpet of the suite, weak wifi

the spa and swimming pool are lovely, and the pool is large

room service was good with polite service

we had room service which brought us some very tasty meals

loved the comfy beds. wifi and breakfast was great. the staff were super friendly.

restaurant and bar area

room service

i liked very much the design, nice spacious room, with great facilities including parking place.

were friendly from the moment we arrived, wifi was easy to connect to, check in was quick, and the room was spacious and very well equipped

there was no wifi

plenty of parking outside

wifi wasn't the best but not a big deal overall.

the gardens and the bar are also lovely, with plenty of parking

beautiful period inn; comfy bed; bar and kitchen downstairs; friendly barman

rooms are above the bar so you do hear some noise from the bar

parking on site was great

had only moved in 2 days previous to our visit , they did all they could x the customers at the bar were very friendly x also the bus stop was outside the pub to take us into stratford upon avon

rooms very nice. staff very friendly. plenty of parking. great location.

excellent room service and the staff made an effort to remember our names.

guest had a complaint about something with their breakfast - incorrect order, missing items, lateness etc

parking is very easy and the approach too

evening restaurant over booked room service choice not good

sofa bed for kids you couldn t turn on the bathroom light without turning on the entire room

a member of the mercure in telford shropshire i love the gym facilities sauna swimming pool i m there 5 times a wk great value for money

loads of parking and its only 20 minutes to stratford through fab country side and about 25 minutes to

wifi didn't give internet access

with lack of bar staff having attempted to get coffee only to be informed no one was available at the

to pay extra for the swimming pool and restaurant was full 3 coaches turned up and had booked out the whole

uncomfortable, the double bed had a dip in the middle so we rolled together & the sofa bed my kids slept on had a lump in the middle meaning your head and feet were lower than your back

excellent breakfast

nobody's fault but the wifi went down in the evening, so unable to purchase anything, staff dealt with it quickly and

my kids love the playground at mcdonalds next door and then a nice rest

we were given tip for brekkie

gym quiet and with good range of

a bonus for me was a reasonably priced ev charger that i could plug in

great location, excellent staff and good gym

estate setting good location for leamington spa and warwick. friendly staff comfortable rooms

good to have ev chargers too

great breakfast with a lot of choice

breakfast was fresh and regularly replenished and plenty of variety

the breakfast was amazing

with family and visited the butchers arms up the street, had a brilliant visit, the resturant and bar were amazing highly recommended

breakfast was excellent

clean room, delcious fresh breakfast/lunch/dinner, very kind emploeyees

u'd think they'd never seen one before

it had 2 double & 1 single beds, so the kids were happy being 10 & 13

wifi site was not secure

staff were very welcoming and remembered us throughout the stay, especially the men working the bar who took our orders and served the food

we got two single beds instead which disappointed the kids

the breakfast was beautiful

size rooms, the kids loved the snack basket

early check in accommodated

breakfast was excellent staff very helpful and clean

wifi didn't quite extend into our room

free parking and only a couple of minutes walk to the town centre

the wifi didn t reach the second floor very effectively.

wifi in this room did not work reliably. i have stayed in other rooms do.

hotel in the centre of warwick, with parking

bar snacks

the breakfast offering is also extremely high quality, with impeccable service

quality of food both dinner and breakfast

the spa was tastefully equipped, with a pool, sauna and hammam steam room

we spent time in the spa and had drinks in the grounds

wifi was spot on, very stable with a quick speed

tv remote didn't work to well - wifi not the best

hot and powerful shower and strong wifi

bed comfy had good nights sleep having bath with shower over was an added bonus as disabled free wifi was another added bonus hair dryer all in all very pleased would stay

hot shower clean free parking free wifi

basic room service

wifi reception abysmal in upper floor rooms, reception area tatty and view of scattered papers

it might have been our mistake but we didn t realise that spa was closed for renovation.

int peeling around bath) and the food was overpriced

room was a bit tired

the bar was limited for drinks but staff did explain about the refurbishment.

nice warm room wifi free free parking price of stay very reasonable beautiful new

room service and hospatility

there is a bar for those who want a drink before bed

very warm a good weldon on site parking large rooms

comfortable rooms. room service very good

room was clean and tidy - wifi very good breakfast was excellent

no restuarant in evening or room service

information on bar and restaurant facility maybe in reception and wifi code given on check in

excellent breakfast - friendly helpful staff - particularly reception/bar. comfy bed

wonderfully comfortable room . super staff delicious food. welcoming bar excellent all round

service in the dining room especially at breakfast was a bit chaotic.

nothing to do there even there is no gym just swimming pool and spa.

were upgraded to the sister spa hotel, it was so special

& dinner was really nice, variety of areas to sit, great to have own bar and coffee shop, located in the centre of the

were attending a wedding reception at lapstone barn and trying to get a taxi home was an absolute nightmare and no we should not have to book a

bar was very disappointing

bar staff in the cocktail area kept disappearing when we wanted a drink, so we missed last orders

all tables were reserved at the bar so no space to relax and have cocktails before dinner.

i visited the spa for a massage, which was amazing, then enjoyed a cocktail in the bar afterwards

kids running round slamming doors was annoying but it is school holidays so can live with it

was lovely spacious room for 4 of us (2 adults, 2 kids)

day we as a family decided to eat in the restaurant but told unable to serve food til after 6pm kids were starving

late check out at 11am so not rushed

we liked it all gorgeous setting . breakfast delicious . bar area good and family friendly .

bar area is quite limited, there may be more bar facilities when hotel is busy

the shower was amazing :) we enjoyed the breakfast which was cooked individually to order

breakfast as per the bedroom brochure; maybe more clarity in terms of the restaurant and lounge bar bookings

we really enjoyed our evening meal from the bar menu

customer service location hotel & grounds were lovely breakfast excellent

the bar, restaurant and spa managemnt and staff, all made us feel welcome and valued

staff, bar and location

good access to leamington spa, warwick or stratford upon avon

clean room, great breakfast & plenty of on site parking.

the room was lovely, very clean, extra towels, room service was great, the food was very good

there were less choices of evening meals but still of very good quality and the bar was well stocked with labels to suit everyone

room was large and warm there was tea and coffee facilities and free wifi

experienced long waits at the bar on occasions but this is rare and shouldn't stop you visiting

brilliant wifi

breakfast in the morning, the facilities are excellent with a lovely soft seating area in the bar and also a newly renovated garden, the staff could not have been more pleasant and helpful in

wifi too slow - gave up trying

wifi very weak in the bedroom

plenty of parking and bloody good breakfast

ordering room service but prices seemed a bit steep for just a cheese burger plus a room service charge

good and friendly staff. plenty parking. good location. quiet and peaceful. clean rooms.

everything, the room, the spa and the food exceptional

3 night stay, from the comfortable beautiful bedroom, the decor of the hotel, the high quality spa facilities, and most importantly the cool, calm, friendly welcoming atmosphere created by an

breakfast the service was mediocre and the wait was long

sleeping conditions and soft linens, the spa is one of the hotel's advantages with an indoor pool and jacuzzi open throughout the day, followed by the excellent mo restaurant

the facilities are exceptional with access to the spa even with a child

at the bar and in the restaurant were fantastic - thank you

on the high street and room service.

malaysian fusion restaurant looked very appealing, with room service available too

no smart tv in the family room, which when staying with kids would have been helpful

the prices at the hotel bar were quite expensive

very comfortable bed and continental breakfast box and mini fridge were a great

breakfast in the room

we were a little disappointed on arrival to find that, as it was a week day, that breakfast was cold only and placed in the room, but as things panned out was plentiful after the

were guests for friends wedding and were very pleased with room, staff and the breakfast was

the continental breakfast was beautiful and the little sign for us was

breakfast was very good

choice at breakfast

the breakfast delicious, great choices on the menu

we had a truly scrumptious meal and breakfast at the hook

excellent breakfast selection with tea coffee and toast before getting to the continental or full english

not the same experience on ordering room service, not poor but when asked how long it would be not the best response

breakfast wasn't hot enough

when breakfast was busy they cleared the table before we'd finished.

abbey fields is around the corner, a lovely scenic place to walk the dog, the kids love the water fowl on the lake and the playground

executive room advertised a mini bar and yet there was no mini bar stocked

is some noise from the bar if you aren't partaking down stairs but nothing to keep you awake and the church bells can be

the friendly welcome, the early check in, the amazing location and the history of the building

food from breakfast to dinner was amazing ud83dudc4f ud83dude0b

cocktail bar and live music was very good

breakfast and evening meals, hotel had lots of character and a great atmosphere in the bar on friday and saturday night

arranged early check in at our request

the bar service was very slow and understaffed.

the bar was opened and they have a small courtyard at the back and one at the front

the bar staff decided on more than one occasion to close the bar at 10 15pm....early

staff in the restaurant and bar were fabulous

they are refurbishing some areas and the bar and eating place for evenings was unavailable during our stay which was inconvenient

clean and decorated lovely bed firm and comfortable the staff were all lovely the bar opposite was lovely bar men very friendly and nothing was too much for the customers would stay

breakfast was one of the nicest hotel breakfasts we have ever had and the bar area was amazing especially the dome bar

by the avon and town centre, lovely courtyard and tea room, big car park and easily available ev chargers, good welcome at reception

great parking and brilliant that you have ev charging

the spa could be renovated

easy parking, peace and quiet. comfortable, clean. friendly staff, very accommodating.

party in the function area which when finished some people stayed in the bar area and there kids where running about mad and

i did not use the gym, but may do so next time

a pool with loungers would be a very good idea

the wifi was hot and miss and a little slow

it hadn't made it through the system yet; staff were very friendly and when we tried ordering room service from the wrong menu online they bought us a menu in person

as a spa hotel, but no free access to pool & basic facilities - you expect to pay for treatments - &

the swimming pool next door was great

we arrived very late so had room service dinner which was delicious

gym and pool are well equipped and not too busy

nothing not to like. we were lucky to get last table at breakfast both morning.

parking is a plus in this small town

room service fast & room food lovely

except the breakfast buffet, we felt it should have a greater selection for the price paid

super friendly staff and outstanding breakfast

we had afternoon tea in the lounge area of the bar which was relaxing and chilled out

great location, bar and breakfast

comfortable room, nice bar and restaurant and all the staff were welcoming and friendly

i think my older colleague would have liked a continental breakfast with the option of cereal and fresh fruit

drinks prices in the bar were a bit expensive.

only two staff working on saturday night who were trying their best to be on reception, man the bar and serve in the restuarant

friendly reception and bar staff

location, super clean hotel, with friendly helpful staff, with bar and evening meal facility

i arrived in the evening around 19:00 and staff were polite and friendly, helpful got a late check out sorted

reception staff, the speed of check-in/out, the soft blue secondary light in the bathroom, the golf course view, the pool size (large), steam room & sauna (no sweaty smells (+)like the spa the swimming pool and the golf course,the breakfast was very nice the bar food was (+)room had a nice view over the golf course , excellent facilities (+)beautiful room overlooking golf course, small but adequate. (+)room lovely breakfast with allergens clearly labelled friendly staff lovely outlook to the golf course reasonably priced well sized room good facilities this was my third stay and i'll (+) the view from the patio across the golf course was lovely (-)proper footpath to walk around unless you go through golf course (risking being told off by the (+)the golf course and spa was amazing. bedroom size generous and v comfortable (+) we had a great breakfast with a lovely golf course views

i loved the gym

breakfast was nice meals was priced right

we had food in the bar in the evening that arrived quickly and was hot and very tasty

there was still lots of adults in the pool, it weren t very warm especially for my 14 month old breakfast didn t have much options for children bathroom door didn t lock meaning children were

the room was comfortable and very clean. plenty of parking and free wifi .

plenty of safe parking, well lit

easy to get to, free parking, friendly staff, basic room but had everything you needed, lovely pillows, free wifi,

bar food, 2 for 1 offer and another 20% off if residents was fantastic value

clean, warm room. excellent bathroom. easy parking. staff were very pleasant and helpful.

the 5 room service charge was wavered however

breakfast was excellent

very pleasant family ambiance with excellent parking facilities

breakfast served in our room was perfect

bar and restaurant downstairs is nice and modern and the staff are very welcoming

room service is an option but had to go to bar to order rather than ringing, ordering from room

kids and wedding party waking me up at 1

to the rear you have a lovely outside area with a pond to sit around or an outside bar under cover should it be raining

room service food, bed & staff

a quaint property with an onsite bar and restaurant

they allowed us to bring takeaway into our room as they didn t offer room service

free parking and wifi

the access and parking are great and booking in was painless and the guy that booked us in was very friendly and

there were adequate bar staff so there was virtually no waiting to be served

breakfast and evening meal was delicious

noise from the bar below was a bit of a nuisance as it went on longer than expected, but discovered it was a

the family, very spacious for the kids having their own room and the separate living room and kitchen

flat had absolutely nothing, not even tea or coffee but the bar staff gave us some tea bags and instant coffee

i'd also have appreciated a bar of soap, as opposed to hand wash and shower gel

it there was a criticism and i'm really being picky.. could do with hand-tea towel in kitchen..

gym was very good

friendly helpful hosts, clean rooms, comfortable beds, gym and pool.

on sire is a swimming pool with we didn't get chance to use but would highly recommend as a base to explore

excess to the pool and sauna. friendly staff

we didn’t use the pool or gym , but it was nice to have those facilities available

- good service, comfy room, great breakfast, great location, would recommend and would come again

car parking is easily available, but i would suggest that the kitchen extractor fans were cleaned as

partner is slightly disabled and a grab bar to help him step over the bath and into the shower would have been helpful

the breakfast both mornings was absolutely divine

the food was amazing - from breakfast to evening dinner

location, stunning building, very comfortable large dog friendly room, parking, such helpful

except we stayed for 4 days and the room wasn t made up, fresh towels wernt delivered, mini bar wasn t restocked and bed wasn t made but considering we re in a middle of a pandemic

fairly ropey, but we don't come to watch tv so not really a big issue for us, but if we bring the kids it wouldn't be so good

en using guest wifi) but far from terrible

fairly ropey, but we don't come to watch tv so not really a big issue for us, but if we bring the kids it wouldn't be so good

the bar is cosy and there is a range of different drinks available

also appreciated the early check in facility, in order to change , & leave bags etc

the girl behind the bar had to move her car so that i could get on to the small area of parking next to the hotel

place is outstanding and the bar has games,machines and darts

room was above the bar so it was a bit noisy until about 11pm and there was traffic noise in the morning