wifi wasn't brilliant, so i gave up on it

choices are expensive and very limited

all facilities as ii expected where excellent, breakfast was lovely and ample choice available.

were up too early for our flight so only had continental breakfast which was perfect for us

kids in room above sounded like they were going to come through the ceiling, ramg reception when

hotel and great to have access to pool

only thing that i would change is that kids couldn't go in the outdoor pool at david lloyd before

loved how friendly and nice the staff were nothing was too much for them with having two fussy kids

really good location and excellent staff! fab stay and great room service

wifi was limited just for emails no free browse breakfast was very ordinary noting speacial

the location of the hotel being in the northwest of england the price of the drinks in the bar are of a bar in central london

needs free wifi as standard

outside room , friendly staff , very comfy bed , take away coffee and tea , big telly , good wifi and efficient reception

free wifi defo b bk again

i was asked if i would like to order breakfast, i did and received a discount for early booking

room was comfy, bathroom clean, location quiet.. gym pool bonus

huge room,excellent facilities ,lovely spa pool,jacuzzi,great food and the most friendliest and helpful staff

kids running up and down corridors until 2am. doors being slammed and heard ladies 4:10am.

the breakfast is brilliant

as ny reservation was cancelled without my knowledge i had nowhere to stay with young kids absolute

breakfast very good

we stayed in the hotel both nights and ordered room service we were that cosy

value for money pool for kids clean an friendly helpful staff

were fantastic, especially as it was my kids birthdays, they were brilliant and accomidating

staff excellent friendly great value for money bar bit expensive

very clean, in a great location, 15 mins from the airport, nice bar and nice friendly

location, clean beautiful restaurant and bar area

a nice bar area too

hotel with a cute bar area and dining room

the bar is well stocked and offers a good selection of draft beers, etc

great helpful staff and lovely breakfast had a great weekend was lovely

room service prompt and the food was delicious

didn t stay for breakfast

wifi amazing

friendly hotel warm and comfortable with free parking

location, room, friendly helpful staff. spa staff friendly, knowledgeable.

instead of radiators as it was so cold , radiators did get really hot no cover and 1 of the kids burnt her hand so becareful

parking outside lovely food bar prices reasonable place in side is absolutely

the deluxe room with a spa was a dream

especially the spa tub

loved the location, parking, lovely clean room. staff friendly.

the food

good location and free parking, value for money, clean & tidy, staff friendly and helpful.

despite needing and requiring room service i had to pause two really important meetings to go down stairs because a) no signal to

we parked our car their for an extra fee through another company and it was cheaper than airport parking

location lovely gardens, bar food and lovely welcoming staff

location , the decor and the complete refurb of the restrauant and new bar , i stayed here bout a year ago , what a difference , this time i stayed in one of the lodges

great wifi in the room too - i got loads of work done

ample parking too

struggled with wifi on work pc but that s more likely my firewall

great facilities with the pool and gym

this was our 4th stay and still great, our son’s favourite hotel with the toy corner and the pool

i loved the spa faclijties

facilities including a pool and gym

staff as always here, good pool and finally a hotel with a proper breakfast selection again

the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (-)great place to stay great parking (+) free on site parking a huge bonus (+)passing through liverpool for one night so our objective was a convenient location and on-site parking (+) it has plenty of parking spaces (+)away from the busy part of liverpool. plenty of parking. lovely meals (+) the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (+) private safe parking was an added bonus (+) good private parking (+)parking. staff. area.

rooms as it was very icy walking through car park only complaint but we loved decor of lounge bar in

any bottled ales to improve the beer offer)

staff were very friendly and the room service was done to a good standard

large room, good size tv and good wifi

our kids enjoyed their time in this property

spa was amazing and quite after 8pm we will be back.

lovely hotel with excellent spa facilities and good size bedroom

hotel and room was lovely the pool and gym was outstanding and the people so friendly in all

well appointed, comfortable rooms with good wifi

great food great fantastic hotel vary romantic hotel realy enjoyed spa bath proposed to my partner in restaurant and she said yes we will be back and will recomend to

especially helen the owner, who upon our return from a late nigh out, opened the bar for us and even stayed and enjoyed a drink with us

breakfast was provided to us in our room and we were able to arrange a late check out

the room was lovely with large tv, tea/coffee making facilities and spa bath with rainforest shower

fantastic room with great wifi connection and much needed spa bath

great location, good bar & hotel

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

venue was brilliant, live band playing in the bar and lovely food

of room, good access to the bar with a great selection of food and drinks

free wifi throughout stay

stunning hotel and slept great. think the early check in charge was a little steep.

kids eat free with an adult breakfast and my daughter fully took advantage of this having 3

staff were so helpful and polite, the bar was great and the bar man was super helpful when looking for a nice restaurant to eat at

was well located the staff we excellent they welcomed us and made us feel at home my kids loved watching the world go by from the windows of the room the staff looked like they were

the gym needs air conditioning in there, it was roasting hot!

spa was fab despite the pool undergoing essential maintenance we still got to use the other

restaurant/ bar has big windows onto the street, great for people watching

tea/coffee facilities/room service if you needed it and breakfast in bed if you wanted it

fridge is always a nice to have in a room of this standard, no room service menus were available due to covid restrictions, im guessing however; would be nice to

really cosy and quiet but superb location . free toast in the kitchen !

walk corrider wifi work

well equipped kitchen, quiet location despite being in city centre

a huge, fully equpped kitchen diner, decent twin room, and a bathroom though compact, was perfect

the apartment we stayed overnight was more spacious than expected with a good kitchen & tv entertainment facilities

how clear the restaurant area and the prices of the food for room service

there was a very nice atmosphere all around the hotel, in the reception, bar and breakfast/restaurant area

breakfast was 1st class with a good choice both from the buffet and the

the gym was small but really nice as it had a rooftop

there was a very nice atmosphere all around the hotel, in the reception, bar and breakfast/restaurant area

not a good selection for kids

i don’t think i’d recommend this place to people with kids or a solo traveller that’s come to stay for work, as you wouldn’t be able to get any work

it's value for money and the kids loved the pool

which spoils the whole point of a late check out

for the package including the wifi which wasn't accepting the voucher code so didn't have wifi until late in the evening and when

late check out accepted

excellent great management and very accommodating for late check out

nothing for the kids.i would have liked a coffee machine in the room rather than instant coffee.

the wifi was fast and easy to connect with

very welcoming staff. well situated. very clean. breakfast was very good food hot. thankyou

some noise late at night..kids running around corridor.

of nightlife around hotel, great if that’s what your after but less so when walking back with kids

and the apartment comforts, and that there was a gym

the room has a little kitchen the building has laundry and gym!

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service have

station and all the shops castaway bar was fantastic cocktails was excellent breakfast was brilliant loads of choice staff was

location and early check in

i wonder if this is a coincidence, or the staff at the canteen informed room service the guest as away and they come

ahead of schedule due to flight changes, staff where able to accommodate with early check in which was fantastic

very clean & the beds very comfortable tea coffee hot chocolate making facilities in the room & room service was a bonus the hotel is central to all attractions & although a stones throw from

size of the gym and small choice of equipment

modern clean friendly staff late check out good breakfast

gym a bit small

room service and paid 12 for two portiins of fries that were served in a small dish and were only

staff in restraunt for breakfast were excllent and attentive

also you couldn t get hot drinks at night time from the bar area and you couldn t charge room service to your room after a certain time

wifi temporarily not working in room

gym didn t open until 7am which was too late.

hotel was close to the city centre making it very walkable, staff was accommodating, the gym was also accessible

a shower cap so good to provide one no info on wifi or booklet for what was provided in the hotel, this may have been on email but think a small

remembered when i booked it says free wifi

breakfast not that impressive so was the gym.

no room service

debbie the receptionist was very very helpful , friendly and helped us for late check out cos we had stadium tour till 1245 then had to rush back to catch the train

27am and my kids and i were awake until after 2am on our holiday

great atmosphere in the bar and a perfect location

lovely relaxed night... great late check out too..

good bar service nice staff

loved the gym

is great, very good breakfast and cute bar area and restaurant if you want to eat in the hotel

couldn't make use of the pool but will do next time

bar was lovely

there was no water in the room, and no phone so we can call reception or room service

we got there early and got an early check in which was great

lovely hotel in a fantastic location. great bar and restaurant and value for money.

we had an issue with the service at the bar area and we were given a late check out for the inconvenience

room service everyday and everything keep well stocked up

my booking should have included an early check in which couldn t happen due to the room not being cleaned in time so they upgraded

hotel great location they gave us early check in time because we had arrived on an early morning

bar is very overpriced

staff gem of a pub/ restaurant plenty of staff behind bar for the busy football days

(a quick word at the bar and we were sorted out in a very polite and efficient

staff, the bar downstairs is great

what we was after (5x lads visiting for a football match) i called 2 weeks prior to request early check in which was not a issue

we arrived and he was lovely, we got back from the charity footy match and the staff behind the bar reserved us a table no fuss

customer service as we asked for early check in & they duly obliged

really nice, clean, and comfortable. good gym.

pool and gym areas again clean, with very friendly, helpful staff

beds were comfortable, pool was small but the kids enjoyed it

kids bed had black mould

thing i would say is that the prices in the mini bar in the room was very dear like 3 pounds for a can of coke or something so didn't have any but

room service breakfast was stone cold this was the only disappointment of our staff everything else

location was very good, early check in, nice bar and communal areas.

breakfast was good but a better selection would have been nice but good quality

fabulous duvet staf very helpful over late check out

early check in luggage room location to town

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

breakfast was not very warm and tomatoes ran out so often

lovely room with a great view, nice bar area. really good breakfast

just a small thing the lighting in the bar in the evening, it was very bright.

dining room good, room service excellent

the bar area was a little uninviting. but not terrible.

over last minute, room service was great and fast

hotel just 15 mins out of chester , nice & quiet,plenty of parking first class breakfast, beautiful property try it

choice a hidden gem in a quiet area- works perfectly if you have a car as they provide free parking

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

the bar wasn't open ud83dude02

location and the spa bath

perfect location. big room. spa bath was great.

- the cocktail bar was advertised but wasn’t open while we were staying at the hotel

kids had plenty of room to play and absolutely loved the theme of the jungle room

the hot water wasn't hot but nothing major that kids loved it regardless

in the bastion bar and restaurant bit steep for a family of 4 so we went elsewhere for food which was a shame but

as i have four kids it was great to get a room to accommodate six

room needed refurbishment. staff needed more time to turn over-room with roman pool.

no availability for early check in and late check out. check out is too early at 11am

smoke alarm at 7:30 am, no room service or telephones in rooms - overall somewhat run down

have to say was great hotel food was lovely and spa bath was lovely and so clean

all ways amazing when we stay here kids loved it this time too

room was gorgeous with jacuzzi tub and at great price, my kids wanted to be in the hotel all day

the bar downstairs had a lovely atmosphere and it's steps away from anfield

and accommodating our early check in due to early flight even they gave us a better room that ours ease of access with

there to go to the liverpool v arsenal game the atmosphere in the bar was great the room was clean and modern and walking distance to the ground great value for

bed comfy, great location, spot on for the football, parking over the road x pub downstairs, bar staff, lindsey i think was lovely

room in a great location for the liverpool match and the bar staff and people in there were so welcoming, special mention to the cleaner she was lovely hope

no bin by the continental breakfast area, so breakfast rubbish was left on the counter

hotel is really lovely, staff are pleasant,bar was lovely, liked the fact if you stay here you could still

the longe bar is also very nice and all staff we came into contact with friendly

was no information in the rooms regarding wifi log in, we had to ask at reception

good wifi excellent reception and housekeeping

com, nice helpful receptionist, got late check out, great location for cavern club and shopping

the room service was so yum too

noise from the lift was annoying in room 211.tv and wifi was unstable

room service was excellent the staff were so friendly loved our stay thank you.

the wifi

room service was only a phone call away

spa was lovely, room was very clean, location was excellent, breakfast was delicious and the

lots of facilities in the room, wifi, tv, toiletries, iron and hair dryer

not big enough as me and my daughter r plus size ladies and would have been nice for menu for room service was the the room also the room we had was hard to find also out of the way so was

pool and spa facilities were absolutely amazing

fabulous bar and excellent package price

loved the spa and the room was so spacious and clean

te - swimming pool needs booking in advance and the charge is separate, but

swimming pool and gym being charged extra was a big disappointment

this was promently rectified by room service and another plant based option was quickly replaced

view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

beautiful bar area with some amazing drink and a great atmosphere

room was so comfortable, it was warm and cosy and having our breakfast delivered by room service was a treat

they offered us their early check in and helped with accessing the room prior to the official check in

breakfast was available for room service, basic but nice