oh, one very odd thing - no butter at breakfast

the staff are wonderful to our kids and the rooms are very accommodating for our family

were upgraded to a beautiful large suite with two bathrooms and a full kitchen

there was a fridge in a small kitchen area and a coffee machine

also there were free laundry room facilities in the hotel and a large, well-lit gym room with tons of equipment

ceasar salad , huge and very tasty , the staff are all friendly a d seem happy - loved the pool and hot tub- great view from it , very clean

rooms were gross, out dated, wifi wouldn't work

room size and layoutpool

pool being heated and open

beds and pillows very comfy,staff friendly and efficient, quiet, clean,free wifi.

i needed a early check in and front desk assisted with my request right

shuttle from airport was slow but shuttle to airport was great

the spa tub in the room!

airport shuttle, breakfast

swimming pool, hot tub, laundry facility and great breakfast …

the spa suite is fully equipped and perfect for a chilled weekend getaway

the kitchen was great

nothing could have been better except a pool or gym. but this was great and i'll return

the kitchen in our room was well stocked, and all appliances worked seamlessly

room had the most amazing ocean view and the spa suite is fantastic

pool and spa good great breakfast

pool and spa good great breakfast

loved the pool and hot tub, didn't get to use the sauna

i tried going down to their pool, but apparently they were having kids' swimming lessons (or something to entertain the children), so i didn't feel like giving it a

the spa bath did not work properly

there was old laundry from a past tenant hanging in the bathroom

great location. laundry facilities were helpful. lovely garden out back.

laundry

the shuttle to take was the hilton shuttle and no one told

was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

no airport shuttle, no slippers

loved the gym, pool and buffet breakfast

for shuttle to/from airport, despite ad for free shuttle

the breakfast was good and the room was perfect my bed was big and had fresh bed sheets

shuttle bus

walking distance to mall. shuttle from airport.

walking and very close to everything you would need. shuttle service great

there was no laundry facility on sites which would have been very helpfull

good hot breakfast. close to everything. underground parking.

due to covid there was no continental breakfast but they packed a great little to go bag filled with all kinds of goodies which was

the complementary breakfast was a godsend traveling with 4 kids ahead of our early departure

are accomodating, comfortable bed and clean, free breakfast, complimentary shuttle and got a good deal, and so happy they offered both regular and decaf coffees

location, clean basic room ,comfortable bed ,i had late check out at 1 pm and this was great as i had a late

even a heated outdoor pool that was very pleasant after a long flight

great location. pity the spa pool was closed

shuttle from the airport was running on a reduced schedule so we did need a taxi from the airport

breakfast was very good and the staff were really friendly and helpful

option of opting out of room service

signage to locate the breakfast area, bit confusing as it was in another building

helpful staff, the breakfast if you choose for it to be included was great value it was proper cafe style breakfast

the laundry will need to improved

i liked the airport shuttle and the proximity to the train station.

the staff was accommodative, the room was decent, the bed was comfortable, and the wifi was stable with decent speed

one bar staff at night who struggled and then was irritable when additional staff gave some support

bar & dining on site

loved the location of this hotel, free airport shuttle, location, comfy beds, friendly and helpful staff and amenities

comfortable, clean and frequent shuttle to the airport.

- no shower gel which meant getting out of the shower when wet to get a bar of soap

pool and jacuzzi

pool was great for the kids

indoor pool is perfect for kids!

excellent pool and gym

the jacuzzi, the pool and gym room!

a free shuttle service was provided the restaurant breakfast was delicious

shuttle service was a nice feature too

we were offered early check in and also complimentary breakfast everyday we were there

big bathroom, great restaurant, in airport convenience, on site spa/gym

hotel answered their phone and had a shuttle pick us up within 20 minutes

laundry facilities very useful when travelling

family with kids, they charge kid breakfast

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

lovely hot buffet breakfast. everything was fresh.

airport shuttle was easy, nice updated clean room, great little gym for a hotel

location, shuttle and cleanliness

kitchenette was excellent but only one of two burners on the stove worked & there was only 1 chair

kitchenette was a nice touch

the laundry needs attention.

they have laundry - key for remote workers

shuttle bus ignored us at international pu lip zone twice so had to move to domestic pickup

kids loved the pool and waterslide bed was very comfortable extended parking restaurants on site

wifi

the proximity to the airport and the free shuttle

room service is poor , no supply like bottle water etc, facilities looks old and not clean for long

nice room comfy bed. free late check out

i think the options for the room service restaurant could be better

room service answered after multiple calls.

the restaurant and small bar had great service

the restaurant was open and room service was available

nice pool, late check out

free shuttle. the pool area seemed ok, but the gym had no more than 3 pieces of equipment.

the pool was a hit with my kids

location and pool.

great staff, pool is nice and close to airport.

very clean and a comfortable room. it had a living room area and a kitchenette.

the bathroom facilities were very roomy. getting room service from moxie's was a plus.

nice and clean it had a indoor pool and hot tub restaurant on site that delivered to room

convenient with the airport shuttle and the staff in the restaurant were very helpful when my room service order didn't go through

the pool and the gym were small but with the patio and jacuzzi they made a pleasant place to relax

were poor, i mean old fashioned, free breakfast was also poor, gym has very old treadmill, lift like of 1940s , and other facilities also not

clean and spacious rooms. friendly staff. gym is not open to hotel guests due to pandemic.

shuttle was not available , has to pay $20 to get to hotel from airport

no laundry facilities

was poor , gym very less equipments, treadmill was very old , with that high rate , we would have found other

room service menu was very limited after 10.30pm

have to be part of the rewards system to get onto the wifi

great facilities, awesome rooms. comfortable. great pool and gym, nice restaurant.

the gym, swimming pool

the staff was wonderful and the pool was great

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

great value for 2 night stay that includes breakfast and shuttle to flying out from vancouver

comfortable mid range hotel. early check in was appreciated. close to restaurants.

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very very friendly the cleaning girls were

to airport and picked up on shuttle which was great

the outdoor swimming pool and hot tub. it was close to the night market. and casino.

the roof top pool and hot tub are dreamy and the perfect temperature for an evening swim

to airport with shuttle; spacious and beautiful room; close to good late night dining

shuttle is accommodating

the pool and spa hub are great- hot and strong water on the roof top with the great view

gym was very small and cramped

clean rooms, good staff and good gym and view

very clean and modern. great location right next to airport and free shuttle.

after the booking to confirm that i booked 2 rooms for me and my wife with one bed and for my 3 kids with separate beds

comfortable beds and pillows, tub, indoor pool and gym, close to yvr airport and richmond restaurants

the support of matress is very weak and the wifi is too slow.

there s a great gym, a pool, starbucks coffee, and the staff are extremely helpful

the pool area was nice and spacious. the food selection was great.

we enjoyed the pool, the outdoor bar and the casino

i prefer the hotel tower to the casino tower, the rooms are more modern

pool was very small and things were very expensive

in at 11pm and room service was still available and reasonably priced for my hungry kids

why they need to charge for wifi

the room service

intermittent paid wifi - used by cell plan most of the time.

laundry service

the wifi is the worst wifi i have ever used.

my baby and i were picked up from the airport and was able to do an early check in

fast wifi good customer service would go back for another stay

restaurant on site, late check out and free shuttle! staff very friendly and helpful!

no pool or breakfast.

no overnight room service disposable cups

hotel, outstanding location but was disappointed that there was no pool

ask for room facing away from quay, as the bar facing east-side of hotel have loud live music

little noisy at night with the bar close by, but other than that i have no complaints

roof top pool was a lovely accommodation for the kids as well

views of the city in the room, cleanness, provided gym, pool, breakfast & parking, transportation (skytrain), mall is good too

excellent location. pool. gym. parking. great spot.

the staff, location, cleanliness, breakfast and pool

rooms are clean but needed improvement like handheld shower, esp if you have kids and seniors

that i didn't like just some extra supplies needed for the kitchen eg microwave food cover / veggie peeler / paring knife

the breakfast was one of the best free breakfasts we’ve had in any hotel/motel

small gym and laundry rooms came in useful

would have been nice to know they offered gym facilities. found out during checkout.

we really enjoyed the pool area although small it was sun all day and the pool a

after a 7 he drive a mini bar would have been appreciated

how small the pool and hot tub was

swimming pool was overrun by noisy kids right up till 10pm

very much enjoyed. kids lived.

gym facilities adequate for a great workout

i also appreciated the attention to detail in regards to the suite which included a kitchen

breakfast was a disappointment

is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

good breakfast in the lounge next day

coffee at breakfast was very very poor. yo weak

thing that we didn't like is that the pool was super cold

had a great swim in the rooftop pool.

restaurant pool hottub and gym, big windows in our room

the breakfast was good and nighttime room service much appreciated

pool and gym facilities are very nice

the pool was open early as was the restaurant

if i had to have a complaint about something i suppose it would have been nice to have room service from the restaurant, but that was a covid precaution, not anything to do with the

no room service

wifi didn't work most of the time.

free parking

view! of the mountains, quiet, nice staff. laundry, gym

gym , elevator was down due to renovations

nothing to really complain about, although the spa and pool are not desirable.

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay, everything was closed sauna, laundry room,

gym and washing machines on site very good

access to property was weird - one way only but poorly marked and leaving parking was a challenge- was blocked from leaving by taxis - no where for them to park and load so

excellent value, good location, we had a nice stay, kitchenette room was good.

free breakfast

it didn't have a full breakfast but i understood that because it is a motel.

rates through booking online walking distance to places to eat and relatively quiet the parking was great and

location was good,really accessible,very close to sky train,i like it,,,the breakfast is good,,,

there's good breakfast

there was quite a bit of food was the free breakfast

the breakfast was delicious

very comfortable room and bed. provided breakfast with sufficient food choices.

pull out bed was horrendously uncomfortable the kids hated it so we pulled it on to the

i like that there was an amazing swimming pool across the parking lot for the kids

24 hours of services available including laundry on 2nd floor

we come down to see our kids and grandchildren several times a year

no pool although it was mentioned on their hotel page. it was a disappointment for my kids.

the staff were friendly and found us an adjoining room for the kids

we were visiting for a wedding and it was a great stay with my kids

the hot tub had been closed for months but we had no idea and the gym equipment didn't work

pool needs a little cleaning.

the room is so clean, the swimming pool and hot tub is warm and cozy.

laundry was also in the suite which was nice

laundry faculties included in the suite and they supply soap

we got a free upgrade, but i think we must have because our room had a separate living room and a kitchen

spacious with kids,good location, laundry.

location is excellent and very good staff.nice and clean room with bonus kitchenette.

we enjoyed the pool and hot tub except they ran out of clean towels in the pool so i had to go back to our room to

cleanliness, service and breakfast

the restaurant sahotas was amazing great food wonderful staff both breakfast and dinner

pool was great for the kids and the price was the most reasonable i could find for a relatively last minute booking

check in was fast and easy. the room was clean and comfortable. the pool and hot tub were good.

the casino was easy to navigate. the room was clean, staff was friendly

there is no room service available they don't provide glasses in the room and they won't bring you any reusable

not enough parking

we ordered room service i did not think to order salt and pepper - apparently that has to be ordered

ose to other things), free parking, free wifi, good thermostat

we really enjoy the breakfast and the kids like the pool

pool wasn’t running

the breakfast was very good and we enjoyed it

pool not yet open

pool, sauna, breakfast

i liked the gym equipment. the front desk staff.. especially jake were courteous and kind.

they also had a swimming-pool and a hot tub

we ate at fixin bar and grill, food was excellent ,on the jan15 best burger and fries and chicken and fries

very friendly staff. the pool and hot tub also a bonus!

the gym was clean

everything was great. breakfast was very good. it was a great experience with our soccer team.

the door hangers for room service i didn't find to be user friendly at all

the swimming pool was awesome. the breakfast was outstanding

took my daughter for her 8th birthday and they were very accommodating with a late check out so we could enjoy the pool longer

swimming pool with slide and breakfast

breakfast

even though no breakfast available, the hotel provides freshly brewed coffee all day long with variety of pastries

breakfast was good and staff also friendly

stayed in early spring so no pool yet but will report back after the next stay

outside parking area had litter, and smelled strongly of cigarette smoke

of 50$ per night we moved to a super comfortable apartment with large living room with sofa, kitchen, bathroom and separate bedroom

it needs a pool

no pool

was very small with kitchenette near bed

great and quiet location. friendly staff. fully packed mini-kitchen.

breakfast was poor,but not to bad,a service on breakfast area very profesional.

we requested more but no room service

good is the price, parking, the pool, hot tub

the laundry room had not hadn't been cleaned in quite a while as it needed a deep clean from what i

the coffee bar was restocked so she could have coffee as well

it has a pool

the in-house restaurant offered a fabulous, great-value for money, buffet breakfast

it has a pool

you look up the hotel it says free wifi and free parking

service is excellent and breakfast (extra $) is very good

hot tub was out of order, and half the gym equipment was also out of order

room has it's own spa bath

would have liked the room service hours extended to midnight at least, instead of closing at 10pm

wifi is terrible because they use cheap low quality system

also room service is only randomly available, frustrating

room service/maintenance were accommodating as well

pool, access to skytrain, room size, early check in

small kitchen without a toaster is very frustrating and when asked for one, front staff just smiled and

, comfy bed, friendly staff love the out door pool

dirt around the kitchenette sink rim was noticeable

room service was not suggested, but don t think there was any

the gym equipment wasn t all working, other than that - very happy with the hotel!

main doors would be better if self opening/touch open as with heavy cases and kids a struggle!

t uber eats was a good back up plan) and

breakfast started very late 7:30. no room service 22:00 when you arrive, neither restaurant.

clean rooms with excellent room service provided

a fee for parking & wifi the water pressure was very low on the taps and shower

also, for the duration of covid, room service is similar to getting ubereats as it comes in disposable

room service was excellent as well

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location (+) the spa treatments are pricey but good (+) great spa just not open sooner or later (+) spa facilities were nice

however the worst part is the bar that all afternoon and evening was blaring out base heavy music which even on 11th floor was

the fitness center is spacious and updated

ablusions were aesop and mini bar used had great local gin.

incredible place, so trendy, the lobby has the best decor, nice areas, excellent room service.

comfy bed, great burger ordered thru room service, very professional, helpful and friendly

the breakfast was delicious, and happy hour in the bar was great

slow breakfast because no buffet

no wow factor for a boutique hotel. no amenities like gym or pool/hot tub

we did like the bar and the it s coxcktails

spacious room, huge bathroom, blazing fast wifi, great amenities, super friendly staff.

in room service choices were not available

the property was great, the only thing that would have made it better is a pool.

staff were very helpful and allowed us an early check in

there is a free shuttle to the cruise terminal and stanley park which is very useful

has a rooftop bar which is excellent to chill at

gym is open and individually gets 45min to use

use the gym but it looked great and appeared to be well patronized

kitchen and laundry facilities on offer were excellent

the view you get from the gym and kitchen is amazing

early check in friendly helpful staff

the kitchen and the housekeeping staff were very courteous and pleasant

only missed a pool for kids

my kids enjoyed the breakfast ud83dude0b

clean, great location, gym was very good for a hotel, room had openable windows.

wonderful breakfast loved the free laundry too.

excellent location. within walking distance of stadium, casino, robson street.

the hotel doesn t have a laundry service

very small gym

a guest laundry would be nice.

staff, restaurant and bar excellent

the pool and hot tub were a perfect way to relax

pool and spa very well maintained

i called the night before and a lovely gentleman said i could do an early check in so i went to the hotel first before meeting my friends the girl was rude and said

the hotel and room were modern and clean, and the kids loved the pool

the kids enjoyed the pool and it was in a great location in the city for my meetings and for dining

if hotel can offer kettle in the room much better. but one was there in the kitchen.

we were too busy to use all the amenities but they have a kitchen if you need it

location and awesome amenities for the price, like gym access and free coffee in the morning

the staff. the use of the downtown gym. perfect for lone lady traveller

gym was inadequate.

gym is a little weird.

good pool spa and fitness gym.

we were next to the elevator, and i didn't realize the gym was closed sat evening and sundays

needed early check in

location to arena. sports bar and restaurant in hotel.

was wonderfully accommodating for an early check in

great location. great rooms if you have kids.

they allowed an early check in and even provided us an upgrade considering the size of the group

easy to do laundry using the guest laundry in the hotel

we had a large room , the kids had twin beds in another and there was a large living room with tv's in all rooms