was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

the shuttle problem and the price was ridiculous

for shuttle to/from airport, despite ad for free shuttle

e to strike)

shuttle service, excellent location near shops and restaurants, and an extremely helpful and

loved the location of this hotel, free airport shuttle, location, comfy beds, friendly and helpful staff and amenities

no mini bar provisions and shop in hotel did not even have popular soft drinks like coca cola

luckily, the bartender kept the bar open for us

one bar staff at night who struggled and then was irritable when additional staff gave some support

booked it specifically because it had a pool

the pool wasnt usable

room was ready early, very clean, shuttle service was great, staff was friendly and helpful except for my one minor issue

didn t have breakfast, but the airport shuttle was very handy

enjoyed an excellent burger at the bar and chatted with the friendly barman resulting in a pleasant couple of hours

we tried to eat at the restaurant but it was booked, the pool was extremely noisy at 10pm with screaming kids and parking was severely

shuttle bus

no slippers provided in the room no laundry

wish there was laundry available on site - but not a necessity.

breakfast is included as well as shuttle to the airport,thank

walking and very close to everything you would need. shuttle service great

shuttle bus was not running, however they did send for a taxi but it was a very crowded ride over

outgoing flight, staff helpful, room clean & comfortable, allowed a couple of hours extra for late check out with no charge and luggage storage and shuttle

there is also a free shuttle service to and from the airport

good hot breakfast. close to everything. underground parking.

appreciated the way the staff accommodated our early check in request

swimming pool was closed for renovation according to hotel information

is large and with a full kitchen and dryer and wash machine

had planned to eat in the irish bar but it was closed for construction so we had to go

the staff was accommodative, the room was decent, the bed was comfortable, and the wifi was stable with decent speed

could have a microwave in the room. the absence of breakfast

shuttle bus to airport

location, with a complimentary breakfast, 24hrs gym room

beds, gym, location, coffee downstairs, ice, fridge

early check in

shuttle service. good bar staff.

lot of nearby asian restaurants efficient staff coin laundry available, but only one one small indoor hot tub with swimming pool

my kids loved it

clean, spacious room. pool/hot tub was nice and warm.

breakfast and the staff was enchanting and knowledgeable rest assured, we will come back again with

great breakfast

across the street from the asian shopping center and very close to the richmond night market and casino

the gym is really well equipped and the pool is decent

2 hrs late check out without extra cost

wifi connection and friendly staff

i think the options for the room service restaurant could be better

the gym is quite clean and ready for use

room service dinner was beyond expectations and all dishes were very flavorful - impressed

staff was extremely helpful and went out their way to provide early check in for me

room service menu was very limited after 10.30pm

big comfortable room, free wifi

location but the gym was less than desirable

didn't get a chance to check out the gym

were great food was awesome and i didn’t feel it was expensive at all the out door area and bar was really nice and staff professional we paid for a very late check out and reception team

clean rooms, good staff and good gym and view

shuttle to airport was very convenient to connect to transit around vancouver

and it looked like about a 15min walk to the casino

comfortable bed, salt water pool, new gym equipment

)rooftop pool and hot tub (so very nice

one airport shuttle running in the evening so we had to stay in the shuttle (with 2 very tired kids) for a while when the shuttle u-turned to pick up more people when we were already halfway

oh, gym was fantastic too very well equipped

to airport and picked up on shuttle which was great

free airport shuttle that ran on time

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very very friendly the cleaning girls were

free shuttle bus

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

the hotel also has no kitchen to serve food

staff at reception, cleaners, laundry operations, our beds, breakfast & proximity to airport

the shuttle was on time

breakfast was very good.

in our booking kitchen was mentioned, we couldn't find it in the room

also facilities were of a very good standard, and the room having a kitchen

my kids didn't want to get up until i told them ihop was next door for breakfast

our key would not open the fitness center and neither would someone elses so we had to get them to let us in

he allowed a late check out, to accommodate my later flight the next day

the room is very spacious and the full kitchen in our room was an bonus

was thumping all day into the night from the adjacent gym

love staying here because of the pool, our kids love the slide

was polite , kids had a blast with the slide

free access to a nice gym, club 16, central location to several restaurants and shopping

the gym in fitness centre is in poor condition.

staff was wonderful. they helped us out and added a comfortable cot so the two kids could sleep.

laundry breakfast staff shuttle

they had a guest laundry which was great

laundry was very helpful

laundry breakfast staff shuttle

outstanding stay. highly recommend the loft room. 2 level with kitchenette. excellent staff.

wifi was in then out all night , but that was the only issue

excellent restaurant and bar located attached to the hotel

comfortable bed excellent shuttle service bar food available until midnight - great after a long

room was next to the elevators, so lots of people noise and the wifi kept dropping

side by side) but we had 2 rooms on 2 separate floors, not ideal for our family 6 with young kids

was locked out of room although i paid an additional fee for late check out

economy hotel but has a pool and gym facility

the kids enjoyed the indoor pool very much

my rooms keys everytime i left the room stopped working had to book time slots for the hot tub gym is closed due to

place with great service, easy access to the skytrain, the food and and casino were great

we got a free upgrade to a king suite, and we enjoyed the pool

nice pool and gym

i had to order from the bar on the 3rd

tjesesk chair needs some tlc we couldn't order room service

wifi kept going off

was great, close to the airport, with a free airport shuttle and wifi

i hope you could have a laundry room

the fitness centre needs an upgrade

upgraded our room, free wifi, and gave us a free shuttle to the airport in the morning

they allowed early check in

the pool and gym areas were clean

the exercise and pool area is well maintained and clean

small but clean and perfect for the kids to get some energy out

loved staying right in the airport as it made it easy for our early flight with the kids

was closed but gym was open which was great to use

morning breakfast was good and the pool area was nice as well as the gym next to the pool

fiance and i booked the king room with a spa tub, and you can schedule to use the pool and jacuzzi just for yourself for an hour

swimming pool, hot tub, laundry facility and great breakfast …

had to wait almost an hour for the shuttle but they were very busy that night

convenient location to overnight on road trip, ample parking, easy to get to ferry next morning.

the kids loved the pool.the weather was perfect.

staff and room were great - pool awesome - some food choices needed work but overall good.

pool being heated and open

poor signal of wifi

the price only because the gym and hot tub and sauna were of poor quality

gym , elevator was down due to renovations

view! of the mountains, quiet, nice staff. laundry, gym

they also have a laundry room onsite and my card didn't work to get in the door, and donna let me in 3 times to

view! of the mountains, quiet, nice staff. laundry, gym

they gave us early check in without even asking, the included breakfast was lovely and the servers were all very

i was able to do laundry

room service was quick, and very

the only thing i didn't like was the construction for gold's gym --noise ---i guess temporary

it has a pool

the proximity to the granville markets, aqua buses and the vancouver fish company restaurant & bar - 7 mins walk away

is no room service after 9:00 pm and the dockside restaurant closes at 10pm

we had to go back to ask about the gym, room service and dining services

as for pet fee i think hotels should have a special room for hyper allergenic dogs

wifi was easy to access with a strong signal

had to pay extra for young kid but according to ihg website all kids under 12 are free

heated pool was nice and warm, but a hot tub would be great to relax in on the pool deck as well

the staff, location, cleanliness, breakfast and pool

views of the city in the room, cleanness, provided gym, pool, breakfast & parking, transportation (skytrain), mall is good too

never used the pool or gym, but all looked very good

the pool and hot tub was not working due to the weather

the pool, hot tub, and gym were rather disappointing

after a 7 he drive a mini bar would have been appreciated

no time to use the pool etc as only there for 2 overnights

swimming pool was overrun by noisy kids right up till 10pm

amazing customer service, room was comfortable and spacious, received rose upon check-in, and late check out is fabulous

functional gym, not a lot of equipment but good for cardio at least

slow breakfast because no buffet

wifi excellent

free bike rentals

i also appreciated the attention to detail in regards to the suite which included a kitchen

friendly staffs, good room size, full kitchen utensils, and cleanliness

room was excellent with kitchen area great fridge and dishwasher> i was there for a shopping trip with two granddaughters

the white sangria from the bar was the best i've every had

the room itself was clean, modern and comfortable and the kitchenette provides the flexibility to make simple meals and/or warm up food

staff were very helpful and allowed us an early check in

the pool wasn t working

allowed early check in

of some basic amenities such as a microwave and a guest laundry

great views of false creek and granville island; comfortable and firm beds; excellent continental breakfast; and

service, clean room, excellent room service and jw spa staff

location, walkable to downtown -loved the hotel, modern and edgy feel, some great restaurant and bar choices too and friendly staff

incredible place, so trendy, the lobby has the best decor, nice areas, excellent room service.

excellent room service

room service was excellent

also, for the duration of covid, room service is similar to getting ubereats as it comes in disposable

they charge for wifi, which is absurd for a hotel of this price

addition, the breakfast couldn t be eaten in the hotel restaurant and had to be ordered through room service and eaten in the room

aning 30 minute wait or longer and insufficient space to eat

gym was great, customer service top notch, very clean

gym, kept clean and stocked with equipment and free weights

staff, allowed early check in, washing machine and large shared kitchen

the laundry room and kitchen were an unexpected

nice hotel with great amenities including kitchen and laundry

into the adjoining whitespot restaurant and bar on our way back to the hotel and was shocked to watch a mouse run from the rear of the

amazing we were up on the 10th floor been lower previously but both times views were awesome my kids went nuts they

good gym

gym was great and rooms very clean. staff was polite and location was okay.

we were sent an extra roll out bed so my kids wouldn’t have to share a bed

gym needs to be open 24 hours. we are all travellers on different time zones.

staff are very friendly. the spa is excellent.

it had a laundry room that was very helpful and unexpected and when it rains, they provide umbrellas

and i appreciate that the hot breakfast option changed from day to day

kids above 12 are charged as adults in mariott for occupany

would be good to have family rooms for travelling with kids

the complimentary breakfast was very nice

also when i arrived i was advised there was no room service due to covid which was not advised at time of booking

hotel pool and gym were closed the whole time we were there but there was no message to say why

my kids are too young for an attached room as the staff suggested, and in the end we were surprised at

breakfast food was good, kitchen and wait staff nice.

location roomy great breakfast

maybe add a free weight machine to the gym. if possible

room had a fridge and microwave so we were even more delighted to find it actually had a little kitchen stocked with dishes etc

lived the suite with the kitchen

late check out possibility was a plus

the hotel is also great in terms of amenities, the gym, sauna, pool, laundry service are all amazing

good cost performance. location, okay. early check in after a long flight was super.

also smile thia wellness spa across the street from the hotel was insanely fabulous

great staff also allowed us to use the pool and hot tub before checking in.

wasn't able to get an early check in to take a call so had to make it from my car.

nothing at all but i didn t visit the spa or anything else in the hotel. basic sleep only

the gym and hot tub sauna looked nice and clean and new i would come back to use it next time

smells like dirty laundry

staff, restaurant and bar excellent

restaurant and bar on the premises were convenient and local shops and eating establishments were close by

funky room design, great location, bar downstairs very nice. loved the free drink voucher

small boutique style with great decor, personalised staff. bar attached friendly staff .

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

the location the room the bathroom, very nice, with a shower like a swimming pool

the staff was very accommodating when i asked for an early check in

shower, great value for money, we chose this because of kitchenette and plenty of space and guest laundry

space and comforts, including a complete kitchen, new coffee maker with a large variety of coffees and teas, and a living room area with an

no room service

attached restaurant had good food but in both in-restaurant and room service meals from it, we were appalled by the poor value for extras

hours early

gym was inadequate.

location and awesome amenities for the price, like gym access and free coffee in the morning

no gym and swimming pool

if hotel can offer kettle in the room much better. but one was there in the kitchen.

easy and early check in. location. cleanliness and friendly staff

wifi worked great

the new pool and spa were fantastic

the pool was closed during our stay, which was disappointing, but gave us a chance to visit the

eye rolling servers when they saw you walk in with kids

no room service everyday you had to call to get room sevice

site restaurant, sports bar and cold beer and wine store

the coffee shop and bar and the restaurant all offered great food and

come every year with one of my kids for a night down town

great little wine bar for meeting up with our local friends before a night out

were going to the early 1pm canucks game and had requested early check in if possible

it's nice for our kids to have the courtyard where they can play ping pong and sit by the fire, and not be confined

the kids liked the ping pong table

friendly and helpful front desk, they accommodated my early check in request, friendly housekeeping

only comment is there was no reply from hotel after 2 emails asking for early check in to leave our bags at the hotel reception as our flight arrived 7am

the family room: 2 beds of 140 cm width each is just too small for 4 persons with teenage kids

efficiency of staff. cleanliness great location gym with water and towels

quality of furnishings did not match the building early check in not available

free wifi was good, club lounge was also great value for money

had to walk outside the hotel to get

figure out the wifi password, didn t have it on anything in the room so we had to use data the whole

services, 24hrs gym, sauna, communicating through text massaging was very effective in many ways

great location, wish the bar would have been open a little later but the staff were great.

no room service.

great gym too

receptionists were helpful room service was fast and

high floor - amazing view! friendly staff. laundry room.

the gym space was excellent, the location equally spaced between stanley park and the museum beyond

be paid extra), good wifi

clean, excellent location, friendly efficient staff, good extra amenities like laundry room

wifi was excellent

oom service too ) we loved our stay and would definately come back

it comes with in suite laundry and full kitchen living room and bedroom

the pool deck was beautiful

decent gym also

swimming pool was warm, clean just fabulous.

the dining and bar were phenomenal with a classic vibe, nice layout and decor, excellent staff and menu

drinks in bar - very expensive, but very nice vibe with piano player

pretense, the wedgewood made me feel welcome even while wearing jeans and chasing my rambunctious kids through the lobby

our bed was super comfortable, bathrobes and slippers were provided for both us and the kids, and the location was very convenient

everyone was extra kind to my kids, even letting them feed treats to the dogs walking outside

on our room details it states - flat screen tv, kitchen with an oven, refrigerater, microwave and coffee machine

lovely staff, full breakfast buffet, nice little pool, exercise room available with water bottle fountain

kids enjoyed the pool. it was close to metrotown. it had a microwave and fridge.

the breakfast was one of the best free breakfasts we’ve had in any hotel/motel

made our morning by accomodating us for a quick dress change, and then also accomodated our early check in

very helpful with doing laundry

the staff was super friendly and was even able to accommodate an early check in

we loved being able to use a mini kitchen during our stay

indoor heated pool and you can request kid size bath roads via housekeeping to make the kids feel a little special as well

the kitchenette was nice. the staff was very friendly and helpful. the kids loved the pool.

some fromt desk are not very welcoming but overall would stay here again esp w kids

the room also has a full kitchen

pool floor was dirty.

accommodated our early check in request graciously

no laundry bag to put worn clothes

room service was always on time and i the spa was fabulous - i will be returning on my next trip

we also used the laundry service which was incredibly efficient and loved that they left it hung up and wrapped in

the breakfast room and the breakfast is fantastic too

is superb, the rooms are spacious and the facilities are excellent

breakfast staff could be a little more friendly and attentive.

is nothing bad about this place, my only comment would be that the pool area would be extra great with a jacuzzi and/or a sauna

fantastic service and facilities for our family of 5 with young kids.

boutique hotel in a great position with extremely friendly and helpful staff and a fantastic bar and restaurant with great food

i usually eat a big breakfast when i travel

very good room service; good food and prompt service.

limited room service options - ok for normal eaters but only pad thai suitable for gluten/dairy free

breakfast included. wifi. staff.

guest coin laundry

gym equipment upgrade was a nice addition, sauna was great, and the lunch at the restaurant was

were made aware of the pool closure beforehand and a treasure hunt was set up for the kids to in part make up for it

plug ins by bed didn t work and the mini bar was so full i couldn t add any of my own personal items

they promised to keep some sandwiches in our room as our flight and check was late at night after room service and lounge closed but they totally

room was very clean and comfortable pool was absolutely nice and warm to swim in food from room service and restaurant was delicious

even accommodated us for early check in definitely a plus

staff on reception were very helpful and organised for us to have early and late check out

we got in earlier 10 am, the staff accommodated us - early check in

only stayed for one night, got late check out, although needed to pay

location, great room, super friendly staff, loved the daily room service and the daily free cookies

the bar staff, even though they were closing up for the evening, still served us

bar area could be more cosy better

that the room service came to the room with plastic plates and forks.

too noisy crowded bar

had a room ready at 9 am for early check in as requested

the double beds are too narrow for a couple to sleep in or for two small kids.

room had 2 double beds which were a bit small for 2 adults and 2 kids.

room, staff and location was excellent! pool and hot tub were great for the family!

attentive staff. good gym/pool. central location.

use of ywca gym and pool facilities next door was great

best of all, the staff were super welcoming and nice to our kids

we walk everywhere even to the aquarium and our kids just younger kids

we sat up at the bar both days and had so much fun

no self serve laundry

wish we could have stayed longer to take advantage of the kitchen

laundry app not user friendly so had to purchase a $10 card to the put money on

however, it was disappointing that the card for laundry cost $10 and then another minimum $10 payment to be able to top it up and use it on the

spacious suite with a full kitchen was perfect

lots of laundry

that the pool and hot tub is outdoors

swimming pool and hot tub were great

the breakfast services were a bit slow due to short of staff i thought

gym is very good

you stay in hotel access to spa facilities would be nice

day we had best experience on breakfast since the waiter is very friendly and helpful to give our kids additional orange juice plus the straw for my toddler, and additional small plates too

kids room was bigger than ours!

after burning calories in the gym, eating sweet pastries is not ideal

no grab bar in shower.

the gym was excellent also

we ordered a vegetarian breakfast through room service, but they delivered a meat dish instead and still charged us the full amount with no

lack of room service

great location, lovely staff, organised early check in, comfortable room

wifi was also excellent

the bar stools are broken upstairs

kids loved the pool and spa

of your gym equipment is in working order, couldn’t run on the treadmill as someone else was using one

room, excellent location (close to supermarket, cafes, shops, metro, sea), gym and pool available, has microwave and water fountain for

room wasn't the most soundproof we have seen, we could hear kids running in the halls, and the neighbours opening and closing blinds, and

the $200 extra hold on your credit card. no laundry facilities.

clean room. they had coin laundry on premises.

the hotel has a coin operated laundry, ice machine and a bar/eatery downstairs where you can get breakfast (for a cost)

can’t cook in the kitchen since there is no proper exhaust

laundry and gym available onsite

noisy guests some of which, seemed to be permanently staying there with kids and even a

wifi was a bit patchy at times, very stuffy in the room

laundry is available

room service wasn t available because if covid but we still had to ask for towel

good points: was upgraded to queen bed & early check in by noon time and am thankful for tat

the room service is offered once in 3 days, however, you can request if needed on day to day basis

ok some serious muscle to open it - the kids were completely trapped a couple times); and lastly, the tv would randomly turn itself on

gym and squash courts

location, gym

couldn't ask for a better experience for my family (3 kids of various ages)

the pool is beautiful

a good size for families and the staff were so helpful even making sure we had mini robes for the kids

location was excellent. it was very clean. good restaurants. nice pool and gym.

pool area could have been more inviting

well travelled, and have been travelling all over canada with my hubby and kids

we did the couples massage at the xylia spa in the hotel and have never felt more pampered

we were told that the restaurant was closed due to a plumbing fault and that as a result no room service would be available - this was disappointing as it was all that we wanted that evening

gym was spacious considering the hotel size

from the welcome bottle of wine, interconnecting room with the kids room, the evening turn down with lightly flavoured water treats, to the beautiful beds, top

no spa despite claim. small room and relatively expensive. no other facilities

not a negative but shame spa was being renovated as i would have liked to visit this