we missed the pool

it was supposed to be an upgrade but it was dark, outdated, and the kitchenette was barely functional

was very small with kitchenette near bed

laundry available on site. people are friendly.

front desk helped with directions to the downtown, and on guest laundry usage

tried repeatedly to get room service on a wednesday night and it took over an hour to get through

room service/maintenance were accommodating as well

gym equipment for strength exercises was out of order and appeared to have been so for a long time

there had been a toaster in the kitchen

location and really friendly helpful staff when we stayed it was quiet and we had the pool to ourselves

gentle wake up call from the night auditor so i made my early hospital tests and allowing me a late check out if i needed extra time to head home

not go to any of the restaurants with my kids

location

the free parking was such a great perk too

breakfast at the bistro was delicious and staff were friendly

close to the venue i went. the hotel allowed an early check in, which was really nice.

me for early check in & late check out, extended 1 hr

me for early check in & late check out, extended 1 hr

king suite is great for family with kids! breakfast is great. staff is friendly.

they have a dry sauna and a fitness as well as laundry available to do yourself

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

the gym was poor and had no ac

the price only because the gym and hot tub and sauna were of poor quality

gym , elevator was down due to renovations

gym room was cold

is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

hot tub and pool area is great as well

good breakfast in the lounge next day

nice shower. excellent breakfast. swimming pool is so good for children only.

we couldn’t say enough about nathan or the hotel, an excellent place to stay and the breakfast room was delightful

the room and the pool

incredible outdoor pools!

not fun when you have kids

fact there was parking in the garage, the smoking area outside the 2nd floor bar and the bartender

my kids love this and the drinks are free

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

and if you are lucky yiu will be there when the the fabulous tiki bar is open

lastly, there is no breakfast provided but you have a discount at a bar attached to the hotel, and there are supermarkets around

unfortunate the tiki bar was closed for renos, but probably worked out as we were above it so could have been noisy

for me it was a perfect stay…wish the tiki bar had been open but that’s just timing.

never used the pool or gym, but all looked very good

had to pay extra for young kid but according to ihg website all kids under 12 are free

was very central, staff was very efficient and helpful, hotel was very clean with swimming pool and gym

excellent location. pool. gym. parking. great spot.

views of the city in the room, cleanness, provided gym, pool, breakfast & parking, transportation (skytrain), mall is good too

lived in this hotel with our kids for 8 days, and everything was great

was a great size, king bed was comfy, kitchen was amazing

small gym and laundry rooms came in useful

changed rooms for me upon arrival to the lower floor so i didnt have to haul it up the stairs), laundry room was clean (everything worked), staff were friendly and breakfest was quiet good and

bedroom, very nice staff, good breakfast, around 5 minut walk to the station royal oak of the skytrain

very helpful with doing laundry

the staff was super friendly and was even able to accommodate an early check in

clean rooms with excellent room service provided

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location (+) the spa treatments are pricey but good (+) great spa just not open sooner or later (+) spa facilities were nice

room size, facilities, spa, hot tube, gym, casino

wifi was strong enough for video conferences for work

i loved the roof top hot tub and the open windows at the gym. the best hotel in van

with a restaurant attached, room service

our last minute reservation and were able to check us in way earlier and also let us get a late check out

cleanliness room service location

location to arena. sports bar and restaurant in hotel.

out to sid & front desk staff, who kept the pool open an extra 30-mins so the kids could have a late nite swim after we got back from our concert

loved having access to kitchen

great roof top space and kitchen facilities

if hotel can offer kettle in the room much better. but one was there in the kitchen.

had dishes, silverware and pots to use in their kitchen

kitchen on every second floor

ablusions were aesop and mini bar used had great local gin.

breakfast room service is normally just fine but not in douglas

service, clean room, excellent room service and jw spa staff

went to honey salt for lunch and breakfast, and tried the viktor restaurant one evening for dinner

however the worst part is the bar that all afternoon and evening was blaring out base heavy music which even on 11th floor was

they offered us early check in when we arrived, which was awesome

excellent location. within walking distance of stadium, casino, robson street.

value for money. supportive staff. good wifi and amenities, comfortable bed.

we loved the spa on level 2 after a day of

very clean property, allowed us early check in which was very helpful for our stay.

expensive limited parking, no pool, and their jacuzzi was under maintenance.

location is super for downtown vancouver, the price was fair and the breakfast was good

pool / fitness area poor.

location, kindness of staff, room size, room view, cleanliness, gym facilities, shuttle service

modern decor, very spacious, choice of coffees/tea, complimentary laundry facilities

the pool and hot tub were a perfect way to relax

all facilities were open to us (swimming pool, sauna, etc

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was dry

the common usage areas like the pool, laundry, gym are very accessible and well maintained

great staff also allowed us to use the pool and hot tub before checking in.

bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv.

comfy beds, early check in

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

early check in, clean

location, great room, super friendly staff, loved the daily room service and the daily free cookies

has a bar/ restaurant, pool hot tub etc

good free wifi

self service laundry on alternative floors was a bonus

it has *real* wifi,

kids love the pool and great staff

room service was nice

my kids slept comfortably on the pull out couch in the living room and the bed in the room was very

we had a room with an awesome view :) pretty good wifi

wifi was fast

delivered, from 7:30am early check in plus late check out and still able to use the facilities i couldn t ask for

had the time to use more facilities eg pool and breakfast

was upset as they had crossed out room service on the paper they gave us

that i got charged for a breakfast i didn't get

can't use pool or gym

the gym and pool were free to

the heated outdoor pool is nice for the kids

the heated outdoor pool is nice for the kids

bar and restaurant a bit pricey, but staff kindly gave us other neighborhood suggestions

super disappointed in the gym

loved the bar and the food and the staff and the comfort of the bed

larger breakfast!

breakfast included. wifi. staff.

i ordered some room service and the food was far too salty, almost inedible.

breakfast staff very friendly gym passes included in stay room service nice nice business

breakfast was great

i also appreciate the cleanliness of the gym

check out time was a little early and check in was a little late, i tried to get early check in but i couldn’t get an answer

nice common area on the third floor, gym, pool, hot tub, steam room, outdoor area

we used the outdoor heated pool and the hot tub - amazing to swim while looking at snow cap on the

accommodated my requests, had early check in

free upgrade to a suite room early check in comfy bed great fitness club

the pool is beautiful

room is spacious and comfortable, we had a city view 1 bedroom suite with 2 adults and 2 kids

room is spacious and comfortable, we had a city view 1 bedroom suite with 2 adults and 2 kids

breakfast facilities crowded at times. coin operated laundry would help if on a long trip

no grab bar in shower.

breakfast to french toasts and they are very accommodating if you want something simpler for your kids for instance

excellent job as the room was impeccably clean and tidy; air conditioning was smooth and quiet; gym was one of the best i have seen at hotels

love the new ev charger’s for

gym not open on weekend

the bar and restaurant area was great for a night bite and drink

the rooftop bar was a bonus discovery this time around

room bar and restaurant are excellent. food is first class.

lack of room service

during room service, robes were removed without replacement, and dirty cutlery was left on the table

breakfast option was great: affordable with a nice selection

nice and value for money breakfast and dinner at university dinning hall/restaurant.

next to the dining hall - a 24 hour buffet facility open to the public for a very good price $5 breakfast etc

we had the opportunity to dine in dining hall for breakfast and it was excellent value and a wide variety of food to

we had appetizers in the bar during

even accommodated us for early check in definitely a plus

room was very clean and comfortable pool was absolutely nice and warm to swim in food from room service and restaurant was delicious staff were friendly helpful and professional plus

am a rewards member so wasn t charged for wifi

ability to connect with someone for early check in

the lobby smelled very strongly of cigarette smoke, from patrons of the bar smoking right outside the door to the building

location is amazing, the stuff are very welcoming and helpful, they even offered me a early check in with no extra fees and helped me book a taxi to the airport

location great, clean floor in room, laundry facilities available, simple but good breakfast

good location. coin op self service laundry. adequate breakfast. knowledgeable, friendly staff.

due to covid-19 there wasn't any room service, no cleaning, no breakfast

were going to the early 1pm canucks game and had requested early check in if possible

a long fligbt there was a sport bar to relax and grab a bite to eat

come every year with one of my kids for a night down town

flexibility for late check out

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

room was spacious for family of four with small kids

we also loved the breakfast downstairs, the bar with a piano player and a dusky cocktail bar down below

bed was so comfy, my lady and i stayed in a room with the 4 piece spa style bathroom with heated floors and my lady was blown away

hotel is wonderful defiantly 5 star staff are amazing and they accommodated to our need of an early check

breakfast staff could be a little more friendly and attentive.

there was nothing to drink stocked in the fridge even though the bar was closed

stock up the fridge with alcohol and the snack bar but everyrhing is so expensive in your room

central location, really nice suite and comfortable beds, chromecast and fast wifi

use of ywca gym and pool facilities next door was great

good room service, exceptional staff

my favourite part was the pool and the spa

ofuro room is exceptional, the view is beyond beautiful and the spa tub is worth every penny

guests at the pool: played their own music, got loud, inappropriate behavior for families with kids

very accommodating at restaurant for kids requests, also breakfast had a special kids rate.

very clean comfortable bed beautiful spa like bathroom friendly staff

spacious room, huge bathroom, blazing fast wifi, great amenities, super friendly staff.

the room was clean, breakfast was delicious, and the staff were very friendly.

help with luggage, location, fridge, getting taxis, bar and service

the room service is fantastic and the lounge is a perfect way to finish the day

very expensive room service options

all of the drains drained without pooling

the staff was very accommodating when i asked for an early check in

funky room design, great location, bar downstairs very nice. loved the free drink voucher

the bar with the complimentary drinks was a great shout and we stayed for food and cocktails

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste, combs, etc if you forgot them

kids always looking forward to go the pool after a long day outside strolling around the city

grateful for the early check in so we could get out of the rain with our luggage and explore the city with the

the pedicure area in the spa was not appealing at all, it looked like just a cheap pedicure place

need better heated pool for kids

also it was very suprising to find alot of the amenities had sensors, like the mini bar etc

ginger bar is a great place for drinks and food

to tight beds for 2 kids and 2 adults

worked well for 2 adults and 2 kids

staff was very polite and accommodating and allowed us early check in on arrival, and let us utilize the baggage storage on checkout day

gym

and the wifi is top three of my hotel experience in canada, so many so call wifi service is 56k

- cutlery was not clean in kitchen drawers - don't count on break fast at

my last room was a kitchenette it was booked on line for 9 days

we reserved two rooms with kitchenettes and king beds but only got one of those rooms, the 2nd was a queen bed and room wasn't

peaceful for the area it was in. parking was great.

beautiful place and bar was lovely

our bed was super comfortable, bathrobes and slippers were provided for both us and the kids, and the location was very convenient

from staff, room service, problem solving they are great in all aspects and we really enjoyed staying at

spa is quite modest, although very pleasant - it was great to be able to get a booking at the last

really enjoyed the ambience created in the lounge and bar areas

could have ordered room service, but needed to get out of the room

great to get a hotel room to accommodate 2 adults and 3 kids

great to get a hotel room to accommodate 2 adults and 3 kids

the restaurant room service was slow

we stayed here after our cruise and the staff were helpful with all our luggage and getting us an early check in and late check out on our flight day

we loved the location and the kids loved the pool.

kids were sad

food choice was good, restaurant staff very thorough, but bar staff sometimes slow when lots of people

our son had a blast in the hot tub and swimming pool

happy had a bar & dining room

would have been nice to have room service , most hotels don t any more but wemiss that feature

no wifi in our room but we were upgraded

did not like an open bar of soap sitting on a dirty soap dish when we got our room which was a paid upgrade

would have loved to have room service

excellent location. reception and bar staff friendly and helpful.

swimming pool closes early. we couldn t enjoy it. no early check in

across the street which has great food, hotel restaurant was great for breakfast and loved the gym

limited room service days

the receptionist was also so nice as to give us the wifi password

refused early check in at noon and told 3pm check in time

many facilities not available

had the manager looked at the shower and suggested us to take a shower in the gym they had

breakfast was excellent. service staff was very cordial.

good service.they let us do late check out at no extra cost. very delicious breakfast

my kids are too young for an attached room as the staff suggested, and in the end we were surprised at

we had a very spacious one bedroom corner suite with full kitchen and large balcony

room for families with a separate bedroom and fold out couch in the lounge for the kids

great facilites and having the pool and hot tub was a great way to relax after sightseeing

room service was quick and delicious

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

prestons was a beautifully decorated restaurant and bar for the hotel; especially the main wooden table

the pool was nice for the kids. clean hotel. good location.

beside the gym is not ideal

could have used a smart tv. and a grab bar in the bathtub

the spa on sight

breakfast was excellent!

views, spa and pool

great breakfast and dinner at the restaurant 'market'

swimming pool and hot tub were great

rooms and absolutely incredible attentive service at reception spa and restaurant and

early check in friendly helpful staff

as a family on a road trip style holiday and found the laundry facilities to be a huge benefit

gym is open and individually gets 45min to use

on the penthouse floor was very helpful for our breakfasts, and we could keep our supplies in the bar fridge in our room

location, non smoking, early check in

from the welcome bottle of wine, interconnecting room with the kids room, the evening turn down with lightly flavoured water treats, to the beautiful beds, top

were not given info about any spa facilities or breakfast available in the hotel

spa service/menu really, just an on call massage option you can book in advance

lovely room. good gym open 24 hrs.

room service is excellent and comes from tableau bistro

with the bar and restaurant, (alittle over priced but had a good selection) in the north tower (+) the live music in bar one is excellent (+)modern, fantastic feel to it. great bar & restaurant too. (+)the staff were so friendly especially chloe and pauline in bar one and julia in restaurant (-)comfortable seating in the bar area (-)bar in the lobby wasn't that great of experience with the price you pay

efficiency of staff. cleanliness great location gym with water and towels

the front desk staff went above and beyond in giving plushy souvenirs to my kids on check in

did not mention about internet/wifi charge at the front desk!!

most kids don’t like all the seeds on and around the slices of bread

kitchenette well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for with a card you buy in laundry) was great to have when you’re

however, it was disappointing that the card for laundry cost $10 and then another minimum $10 payment to be able to top it up and use it on the

lots of laundry

paper towels in the kitchen a more knowledgeable concierge

there are laundry facilities in the building which is handy and you can purchase powder from the front desk

steam room and pool very helpful for weary travellers

early check in was arranged when we arrived and we were upgraded to a one bedroom apartment

clean, excellent location, friendly efficient staff, good extra amenities like laundry room

nice big rm for the kids to run around in & the full size fridge was s bonus:)

the hotel has a spa center, gym and pool

i don't recommend this hotel, particularly to the families travelling with kids, unless you weigh appearance higher than comfort and functionality

pool area could have been more inviting

everything from indoor hot outdoor pool and the tech they used in room most things u can control with 3 panals 2 around bedroom and

all staff were great. very friendly. very competent. really good room service. spotless room.

room upgrade gratefully received and complimentary welcome drink in the bar was a nice touch

friendly and helpful front desk, they accommodated my early check in request, friendly housekeeping

00 early check in fee that they could not provide

time; ac gave out bad smell; tight parking; be mindful of the railings with wide gaps if you have kids

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

the family room: 2 beds of 140 cm width each is just too small for 4 persons with teenage kids

excellent large room. good breakfast decent pool spa decor, lobby & staff

kids above 12 are charged as adults in mariott for occupany

it had a laundry room that was very helpful and unexpected and when it rains, they provide umbrellas

we had to pay extra to get wifi as supposed to be $5/day

was cold, no wifi unless you become a member of marriott, no hotel restaurant or bar

i needed distilled water for my c-pap machine and room service was able to supply it for me

a lovely situation overlooking the harbour

we had to go back to ask about the gym, room service and dining services

great location, pet friendly and pet fee is okay

you get the right room) and very expensive but the wifi service was so bad we were

the location was superb, close to everything and the free shuttle took us to all our destinations downtown

gym equipment needs more to be more robust

great little gym, but the rowing machine was broken

it would be ideal for this place to have both room service and/or a restaurant that could cover your needs through the day

would like valet or room service but theyre small things

flew in for a hockey game after a holiday and location was great was able to get an early check in and bed was very

if there would have been a self serve guest laundry room, we would have made use of this facility absolutely

we have to say something negative it would be perhaps a guest laundry would be helpful, as if like us we had just returned from a 3 week self drive and were

in the meantime, room is large enough for me and my kids and the bed is so comfortable that my kids hate to get up every morning

husband and i loved the location, how clean our room is, the pool and gym were updated and very clean

my only complaint: wish the gym was open

great location, friendly front staff. good kitchen supplies. nice deck .

a great location, restaurants galore, the bed was so comfy it was a great room for a fair price , room service was quick

oom service too ) we loved our stay and would definately come back

decent gym also

the weather was fantastic so the pool area, lounges and red chairs - with a pool bar really made me feel like i was somewhere tropical

00 per day for wifi - the comp'ed it

our kids loved the pools

i hope to use the spa and gym next time but utilised the pool

since we were traveling with 3 kids, i requested 2 double-bed rooms

the hotel has a coin operated laundry, ice machine and a bar/eatery downstairs where you can get breakfast (for a cost)

friendly and helpful staff - was gracious enough to let me use the gym 10 minutes early (promised not to drop weights), sent someone to repair the toilet no hassle,

laundry

wifi in a quite area of the city but only a few minute walk to many restaurants and bars

they held all of our bags and allowed early check in for 1 or 3 rooms which was helpful for my elderly parents

its lovely old fashioned charm; quiet; fun bar and restaurant; great location

also room service menu was not obvious

hamburgers we had via room service were superb

the staff is wonderful, the hotel is pet-friendly and the restaurant room service is great and there

view from our room, very comfortable king bed, nice in-room kitchen, friendly staff

spa bath jets are on the bottom only creating a lot of splashing which can get messy

luxurious sheets that make it hard to get up in the morning, and the plush towels feel like a spa treat

, had to ask room service for more towels

room service garbage left in from of the elevator on our floor

the gym equipment was not working, only 1 exercise machine

room was marginally clean, dishes in the cupboard were filthy, there was a puddle of water in the kitchen from the fridge leaking

the laundry room had not hadn't been cleaned in quite a while as it needed a deep clean from what i

ever time, black mold around tub, taps groaned, light in bathroom no actual heat lamp, no hold on bar for my mom in bathroom and hard to use taps for my senior mother

laundry facilities there is no more

looks a lot like a motel from the outside, but there is still a swimming pool and laundry room inside, which are more like the amenities of the hotel

no fitness center

that room service didn't show a little leniency to consider our late overnight arrival, when we hung our

no room service

location is good better value the casino hotel and cheap to access casino as

free airport shuttle!

the kids enjoyed the indoor pool very much

and they gave us a smoking room even we travel with kids

on august 31 morning time they need to concentrate with the gust rather than playing like kids

the facilities are enough for short stay, such as an indoor swimming pool and a table pool

flight arrived an hour and a half late so i didnt get to the hotel until 2am, i asked if i could have a late check out to get a

the shuttle is perfect

gym, hot tub etc

kitchen

they updated us to a king bed and allowed us free late check out

good location, clean room, pool + gym

shuttle to airport. amtrak pick up point.

the gym in fitness centre is in poor condition.

shuttle bus driver was not very friendly

my last name wrong for wifi access so i didn t use it

the wifi was great

to the bars of the quay, bar customers chat in the street until midnight , a bit noisy , once in a while

room service only open until 10 pm on a friday night, parking had to pay for if the hotel owns the

the gym- a huge must for me was perfect

no pool fitness facility lock was broken so was closed

enjoyed breakfast delivered by room service.

there was never towels available at the pool

the swimming pool, casino, the outdoor patio and restaurant.

room service people were amazing - food was terrible quality

pool nd hot tub plus it was open till midnight and the store was open till 1 am , our room had the

not recommend if you have kids the restaurants are in the casino and kids not allowed in them so we could not get food in

breakfast was lovely

i love the free ev charging so i almost always choose this location.

laundry breakfast staff shuttle

they saw i had two kids with me and they ignored and couldn’t help

sad the pool was closed. my kids were hoping to swim

free airport shuttle, free coffee & muffins, coin laundry & kitchenette room

allowed early check in and paid cab fare to the airport for an early flight.

no information in room describing motel features such as hot tub, laundry, tv channels and available vicinity restaurants

they have laundry - key for remote workers

laundry facilities, ice machine and microwave available

was able to leave luggage at front desk as we had a later flight but needed to check out

restaurant close by, lots of clean towels, laundry facilities onsite, airport shuttle

complimentary shuttle quits at 9 so we missed it

the hotel also has no kitchen to serve food

early check in and late check out

were hauling a small u-haul trailer, which we did not want to unhitch and this location has tight parking and limited space

breakfast was good and staff also friendly

when we first arrived into the parking lot there were only 4 vehicles

outside parking area had litter, and smelled strongly of cigarette smoke

the variety of the breakfast

free shuttle bus

great value for 2 night stay that includes breakfast and shuttle to flying out from vancouver

shuttle was excellent

breakfast was great. all as expected. very good service. shuttle service excellant.

free airport shuttle that ran on time