having to go outside to get to pool and lobby/restaurant from room

looks a lot like a motel from the outside, but there is still a swimming pool and laundry room inside, which are more like the amenities of the hotel

wifi had severe issue , despite reporting to the front desk , issue wasn t resolved.

no carpet in the room. clean pool and hot tub. chinese food for room service.

location and free parking

part of gym was closed.

over all the hotel is good but does need some upgrades in the gym

also room service is only randomly available, frustrating

the gym equipment was not working, only 1 exercise machine

luxurious sheets that make it hard to get up in the morning, and the plush towels feel like a spa treat

parking was tight

were advertised as pool and breakfast available, neither were room was dirty and the hallways smelt mouldy and

the variety of the breakfast

stayed in early spring so no pool yet but will report back after the next stay

pool facilities require consideration entrance details from bernatchy street would be helpful

we had the opportunity to dine in dining hall for breakfast and it was excellent value and a wide variety of food to

breakfast option was great: affordable with a nice selection

next to the dining hall - a 24 hour buffet facility open to the public for a very good price $5 breakfast etc

nice and value for money breakfast and dinner at university dinning hall/restaurant.

i would recommend the poco inn and suites to all of my friends, bar was great too live music from random people

staff were very nice and the bar and restaurant were quite good

the had a spa that looked appealing

enjoyed the local musician( steve sainas) in the bar and the barmaid natasha made us feel very

overall, great place to stay. good nights rest. good breakfast. friendly staff.

nice room,including breakfast. worth the price.

centre , super friendly staff, the bed was super comfortable and the room was well appointed, and breakfast was a

there was quite a bit of food was the free breakfast

nice choices for breakfast, counter staff very helpful and friendly

the upgraded room came with a kitchenette which was great

couldn't find a gym or a pool, the breakfast wasn't very good

love that the room i booked had a kitchenette- i saved so much money being able to make our own food rather than eating out the whole

lots of parking

good price comfortable clean with small kitchen good location good staff will be back

if the pool was open... but totally understandable due to covid restrictions.

pool was great, especially with kids

nice hotel with superb facilities. great gym, pool and breakfast.

no amenities in the room, like no bar fridge? great for short stays but not so great for long.

spacious light rooms with nice facilities great restaurant and bar nice pool and gym

not clean rooms and did not advise in advance of this or the closure of the pool

ask for room facing away from quay, as the bar facing east-side of hotel have loud live music

to the bars of the quay, bar customers chat in the street until midnight , a bit noisy , once in a while

is no room service, after the first day stay, there is no towels to use, no soap to take a bath and no

no overnight room service disposable cups

it has a kitchenette which is nice to have if you have small kids.

laundry was also in the suite which was nice

of parking, the room was with a kitchen and living room

bed needs to be replaced i ask for 3 blankets to put on top to make it more comfortable for the kids

it has a kitchenette which is nice to have if you have small kids.

paid parking, non-functioning lamps in the rooms, small gym.

pool and fitness center

the kids (and adults) all enjoyed the pool and it was a safe friendly environment

i wish the pool has been open.

whirl pool didn't have jets regardless of the hard work staff did trying to fix it

very nice front office staff who made sure i had a place to park as i was pulling a trailer and arrived late at night

pool only got sunlight early in the morning and the hot tub was out of order

wish the pool was indoor

other negatives included dogs barking in the hotel (pets allowed), the pool was cold, often had debris in it and turned my hair green

i liked the gym equipment. the front desk staff.. especially jake were courteous and kind.

is very clean, comfortable bed, very tastefully updated, staff very helpful and friendly, and the breakfast buffet was great

food for vegetarians, healthy choices for kids.

the renovations to the gym was great

the pool was cold to swim in it an they never chang are sheet on the bed in are room

pool was closed

hot breakfast was great- friendly staff, nice food options

nice quiet area outdoor pool and very helpful staff

access, pet friendly room, spacious room, and staff were helpful in getting us an early check in

breakfast and gym facilities. friendly staff. our doggie was happy with the room

made our morning by accomodating us for a quick dress change, and then also accomodated our early check in

location, free parking and free wifi

the food we had, breakfast and room service, was very good

the room was big,good breakfast, very helpful staff.

loved the casino in the same building

i like the free parking and the rooms were nice.

restrictions means we didnt have room service but i guess that's unavoidable

this makes no sense, room service should still be working

gym, restaurant was closed

pool was a perfect temperature, bar area was lovely and staff very helpful

room size, furniture, kitchen equipment - everything you need

excellent complimentary breakfast

the gym is well-equipped and spacious

is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

no bathtub. the pool was too average compared to the rest of the hotel.

enjoyed the indoor pool and hot tub

woman working the coffee bar was very friendly, knowledgeable about the area, and helpful

our kids very much enjoyed the quality of the tv’s and the outdoor hot tubs

gym and pool are small and staffs were on strike so no daily housekeeping

going restaurant and bar facility

bedroom slippers, robes, poor quality toothbrushes, coffee bar that did not make good coffee and bottled water was provided only once and not daily

never used the pool or gym, but all looked very good

liked the location, the ease of walking everywhere, free parking, the gym and pool were fantastic and the breakfast had a really good assortment

outdoor heated pool on rooftop deck overlooking metro and busy street was cool

staff and always in good spirits, pool was open until 10pm

bed comfy, room good size, good blockout curtains, decent bfast included, gym & pool too, staff friendly too

other useful amenities included a fitness room and guest laundry

of 50$ per night we moved to a super comfortable apartment with large living room with sofa, kitchen, bathroom and separate bedroom

it was supposed to be an upgrade but it was dark, outdated, and the kitchenette was barely functional

105 was noisy due to closeness to laundry rooms

but that was more our fault since we didn’t book a room with a kitchenette instead

nice large check in area, excellent parking facilities and nice gym area.

ds hang on them

liked the gym and pool

as we need to use a handicapped parking spot, two spots are not enough

on the main look right out to parking, would be so lovely if they were tinted so you could open the blinds

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym

cons: the first floor is being renovated, so no pool or sauna, no gym, no breakfast

they also have a laundry room onsite and my card didn't work to get in the door, and donna let me in 3 times to

gym , elevator was down due to renovations

under renovations, gym needs an upgrade, water damage visible in the room, some outlets were loose and had poor

the cheap laundry facilities, sauna & location

the convenient down-town location, early check in, heated bathroom floors, robe and available recycling bin in the room

location close to public transport stops and groceries shops. guests laundry, fitness.

housekeeping knocked the door very early in the morning when the kids were still sleeping.

gym plus laundry in the facility too

pool across parking lot. clean and peaceful.

we ended up eating in the social tavern for dinner, because they let kids in before 9 pm, but not ideal

breakfast was okay . the location is convenient. front desk was really nice.

great location, close to restaurants, fitness facilities and attractions

i like that there was an amazing swimming pool across the parking lot for the kids

lobby was a bit dirty however keep in mind that there are shows in the bar downstairs from the accomidations and i think they were still cleaning up from the punk show

the restaurant and bar weren't open.

tiki bar was closed

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

lastly, there is no breakfast provided but you have a discount at a bar attached to the hotel, and there are supermarkets around

kids enjoyed the pool

the pool facilities were good

the clean room, warm pool for the kids and delicious breakfast.

friendly staff, excellent facilities, ie gym, pool, hot tub

staff was helpful and friendly and breakfast was

was a suite with a full kitchen which was what we booked and needed

i like the space, the full kitchen and laundry

gym couldve been open before 7,no hottub.

wonderful staff great gym and restaurant

close to the hwy pool and hot tub and gym !!

had a free upgrade to a kitchen unit and were very pleased with the design features of it

was not expecting to have a full kitchen! bed was extra cozy, and bathtub was deep!

upgraded to a suite. plus they accommodated my request for an early check in.

was separate so she could go to bed at her regular time while i hung out in the living room/kitchen and watched some tv

to local restaurants, golf courses and highway

outstanding hotel. clean, and modern. great breakfast.

location,breakfast

clean, the hotel was very accommodating to our needs, the snack section was a great bonus, the pool was amazing and had no one in it throughout our stay (and the hot tub isn’t super hot which

clean and spacious room gym and pool

very friendly (including the maids) , the rooms are spacious and comfortable, black out curtains, laundry on

spacious parking, good wifi

couldn't use restaurant, pool or jacuzzi due to virus.

pool was a great option for the 'kids'; even with the shared space

swimming pool

had to fully dress and take the kids out somewhere to feed them, costing even more than what we were planning

very helpful with doing laundry

the staff was super friendly and was even able to accommodate an early check in

staff, the room service, size, view, location, in room espresso coffee, bed, washroom design and

staff, 24/7 room service with delicious food, comfortable bed, nice view, separate door for toilet, casino

i loved the roof top hot tub and the open windows at the gym. the best hotel in van

wifi was strong enough for video conferences for work

also, for the duration of covid, room service is similar to getting ubereats as it comes in disposable

loved our view and the kids enjoyed the pool

there were a ton of kids (high school and college) everywhere (some formal) and they were loud as teenagres are apt to

swimming pool was grand too

needed early check in

wifi didn't work the best in the room that it

full kitchen however no equipment which i thought was strange

great roof top space and kitchen facilities

easy and early check in. location. cleanliness and friendly staff

we were too busy to use all the amenities but they have a kitchen if you need it

no gym and swimming pool

the bar staff, even though they were closing up for the evening, still served us

the room service sent us food that was not as listed on the menu

too noisy crowded bar

some more food options for room service would ve been nice!

bar happy hour was great

robson is around the corner, the stadium is just across the street and the parq casino is 2min walk

i asked for late check out and was refused due to hotel allegedly being fully booked

have the chance to use the restaurant and food services

very comfortable bed. the quality of the food in restaurant adjacent/room service was excellent.

i loved the room service

excellent room service breakfast

small rooms, poor service

however the worst part is the bar that all afternoon and evening was blaring out base heavy music which even on 11th floor was

best location and a lovely spa as well

it took 35 minutes to get a hold of room service no flexible nozzle in the shower

very friendly staff, laundry available clean. close to everything

the laundry facilities are an excellent addition too

room had a fridge and microwave so we were even more delighted to find it actually had a little kitchen stocked with dishes etc

the breakfast, especially travelling with kids

location, kindness of staff, room size, room view, cleanliness, gym facilities, shuttle service

super disappointed in the gym

we asked for an early check in. they texted us when our room was ready.

did make it up and were quick to come and change bed and were very apologetic by giving us free laundry service but still

lady next door complained of noise complaint at 9pm of my kids being excited and received a letter from front desk which was a

very accommodating regarding early check in, late check out and baggage hold

great staff also allowed us to use the pool and hot tub before checking in.

pool and hottub was fun for kids

we hugely appreciated the staff offering us both an early check in and a late check out

room with 2 queen beds was very spacious, very clean and well maintained

really useful guest laundry available free of charge which was great at that

heavenly, view exceptional, bar pretty and excellent service, love that it’s right at the water

staff were so helpful we were even able to use the pool for a shower before we flew out in the evening we were

from the cruise terminal is excellent especially with early check in being available to

only had drinks at the bar nice friendly efficient staff

outdoor pool was fantastic

the wifi connection was not very good.

i usually eat a big breakfast when i travel

the wifi needibg to relogin in each time ee return to the room caused us to use roaming data while we

we had room service and it was excellent, as was the cooked to order

the complimentary full breakfast was great; enjoyed the quality food and service in a lovely dining room

hours early

early check in option not available.

none. i just wished i brought a bathing suit for the pool!

i would love to have a better gym, but as i usually travel for leisure i can manage without :)

pool for the kids

room is spacious and comfortable, we had a city view 1 bedroom suite with 2 adults and 2 kids

gym and pool has adult only times. wasnt able to swim with my kids

pool was part of fitness club with lap swimming. not ideal for kids to play.

kitchenette had no utensils or serving ware, no laundry facilities

pool was part of fitness club with lap swimming. not ideal for kids to play.

gym with everything you need

breakfast to french toasts and they are very accommodating if you want something simpler for your kids for instance

excellent job as the room was impeccably clean and tidy; air conditioning was smooth and quiet; gym was one of the best i have seen at hotels

the rooms, gym , restaurants etc. everything was great

the restaurant and gym are still being completed but the staff made up for the lack of facilities available at the

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

we needed one and called the room service , they brought a very thin blanket

pool and spa were appreciated by the kids

wifi reception in the bedroom

and it would be nice also to have like a play area for kids to make it more family oriented

stuffs and service are wonderful, room service is good too

lacking food options through room service in the evening

the bar stools are broken upstairs

clean, tidy, comfortable good service - excellent cocktails and food in roof top bar restaurant

the bar area was also first class - decor, food, drink and especially the waitress

the hotel also had a laundry which was really handy and a tim hortons across the

bring own shower gel unless u wanna take e small soap bar fr the wash basin

the mini bar is a little bigger than the usual

as far as my room , no exhaust in the bathroom and grab bar was to low for shower s.

room service wasn t available because if covid but we still had to ask for towel

children-literally a 1:4 adult to child ratio-doing cannonballs, shrieking and running around, as kids do

my favourite part was the pool and the spa

corner suite fairmont gold, absolutely gorgeous room, dramatic views of the bay, downtown and the pool , a lot of room in this luxury suite for a family of 4

sandwiches at the bar were very good

guests at the pool: played their own music, got loud, inappropriate behavior for families with kids

room service food was overpriced for the quality

room was very clean and comfortable pool was absolutely nice and warm to swim in food from room service and restaurant was delicious staff were friendly helpful and professional plus

pool

a large gym and a squash court are available

bed is comfy, wifi

i wish there were an onsite laundry facility for guests.

complimentary access to the lovely pool, hot tub and steam room next door at

we walk everywhere even to the aquarium and our kids just younger kids

only negative - we had breakfast at the restaurant attached to the hotel

we went to the excellent ywca next door and used gym, hot tub, and steam room and could wear the provided robe to return to the room

lobby area was very modern, due to covid facilities were closed but breakfast is still available

wifi is slow and doesn t really extend to laundry room

room service was quick, and very

cleanliness excellent beds great pool buffet breakfast excellent

jam packs on the tables are touched by those before us, kids touching them, coughing over them

the gym is excellent, and the bar offers a pleasant atmosphere

for laundry service as there was a large red wine stain on my husbands sweater jacket, and they got it

i only have one disappointment, i was only there for one night and the pool was closed for their staff function so i wasn t able to use that facility but i have

everything the pool and spa are fabulous!!!!

ordered room service twice and am still thinking about their hamburger and truffle fries

flexibility for late check out

the coffee shop and bar and the restaurant all offered great food and

were going to the early 1pm canucks game and had requested early check in if possible

great little wine bar for meeting up with our local friends before a night out

we also had drinks in the on site sports bar which was

great room - nice outside pool on 4th floor.

had a room ready at 9 am for early check in as requested

has pool and gym

bar fridge in room

come with our young kids and the room beside played music till 3:30am and we're very loud we called to get the music

the fridge was packed full of mini bar items and it automatically charges you if anything is removed so you can t move things around

unfortunately, the spa was closed for renovation

were made aware of the pool closure beforehand and a treasure hunt was set up for the kids to in part make up for it

are traveling with kids and you choose a hotel because it has pool and then they tell you that the heating is broken

no gym available

hotel, great views, excellent to work in downtown, nice brakfast, nice gym, nice staff

was so gross no water bottles or extra cups in room no robs no extra towels no life jacket for kids (went with

nice city hotel with a great bar and restaurant

we loved the location and the kids loved the pool.

our son had a blast in the hot tub and swimming pool

we arrived early and they accommodated us with an early check in and gave us a extra hour when checking out

the staff at the hotel is super nice. the facilities are nice, including the gym.

would have loved to have room service

that there is no guest laundry

spectacular view, friendly staff, immaculate atmosphere, safe and location, location, location

the rooms and breakfast were simply the best

the gym was a bonus

spacious room, huge bathroom, blazing fast wifi, great amenities, super friendly staff.

good equipment in the gym

lpful for us foreigners) and to describe that there was a gym

bar attached to the hotel didn't open until 4pm which was a shame

the staff was very accommodating when i asked for an early check in

the location the room the bathroom, very nice, with a shower like a swimming pool

all of the drains drained without pooling

small boutique style with great decor, personalised staff. bar attached friendly staff .

the food from room service was surprisingly tasty

pretense, the wedgewood made me feel welcome even while wearing jeans and chasing my rambunctious kids through the lobby

room service from the in house restaurant was delicious

the bar and suite we stayed in

the spa lounge was a lovely place to chill before we headed to the airport

the kids enjoyed the pool.

kids running all over the place. 1 elevator was broken for the duration.

even basic browsing) we were charged for a

kids running all over the place. 1 elevator was broken for the duration.

kids liked the big windows and chic downtown location

babysitting facilities (one of the reasons why we chose the hotel as we were travelling with kids) and a free taxi transfer from the airport

swimming pool closes early. we couldn t enjoy it. no early check in

wifi was sometimes giving trouble on/off signal.

paid wifi is a joke

gym was great and wish we'd had more time to use the pool

i am disappointed with the staff at the spa

room service food

breakfast room service

entry, room service ,telephone reception

rooms and absolutely incredible attentive service at reception spa and restaurant and

stay here quite often when we want to get away from the kids

they have lovely room service

our family with kids had good time staying for 3 nights

we were sent an extra roll out bed so my kids wouldn t have to share a bed

the staff also offered a late check out the next day when we had a late flight- great

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

location, clean, good for family with teenager kids-separate room, full kitchen

it was a treat to have space away from the kids while traveling

almost everything. the location, service, staffs were great. room was very clean. bar was good.

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

was spot on, great room & facilities, staff superb & very willing, restaurant & bar fabulous

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir sauna did great after a cold rainy

the restaurant attached, tableau, was lovely both dine-in & via room service

not a negative but shame spa was being renovated as i would have liked to visit this

i thought the gym was way below standards.

we planned to spend one afternoon with the kids on the pool

great room service with turn down etc

a good size for families and the staff were so helpful even making sure we had mini robes for the kids

we didn't get chance to use any other facilities such as the gym and pool or any of the restaurants so cannot comment on that

we took advantage of the spa services and having a massage before checking out was one of my trip highlights

breakfast food was good, kitchen and wait staff nice.

booke 2 adults and 1 kid (15yrs) and asked for breakfast including, they have offered kids stay free but not including breakfast for kid

breakfast choice was good - service was exceptional (special mention should be made of kateryna who

booke 2 adults and 1 kid

breakfast is excellent with excellent service. jessie is our servers

lots of laundry

laundry app not user friendly so had to purchase a $10 card to the put money on

full apartment with kitchen, lounge and a luggage storage room great location close to the city

had a small gym but no other amenities

spacious suite with a full kitchen was perfect

bed was great. kids loved the spa.

had to walk outside the hotel to get

short options at the 25th floor lounge. old machines at the gym.

comfy beds. lovely staff. great eggs benedict for breakfast.

gym and pool seemed a bit dated and weirdly positioned

room service was incredibly fast

had gym, pool & laundry

swimming pool and gym

pool area could have been nicer, but the kids loved it anyway!

had gym, pool & laundry

the family room: 2 beds of 140 cm width each is just too small for 4 persons with teenage kids

check in staff were very obliging with early check in

the kids liked the ping pong table

00 early check in fee that they could not provide

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30