sign up to use it or we would have especially since i picked the hotel due to the pool to let my kids swim

we checked in, kaitlyn, the receptionist not only focused on me, but also interacted with my kids as well

lot of kids in pools area sunday

i had to complain numerous times and hotel staff had to come tell them to quiet down, stop kids from running up and down the halls

liked that i had to travel with my kids and we all felt safe

to the airport, placed to eat, complimentary airport shuttle, breakfast and wi-fi

location to airport with free shuttle service

airport shuttle came in handy and was especially prompt

the bathroom had a strange odor, almost like a musty gym, or towel that has been used several times without being washed

super helpful staff, very clean and stylish, airport shuttle. a+++++

and maintenance person were exceptional we were there during snowstorm and they had to stock breakfast foods due to staff not able to make it in and they even left breakfast open longer since

they gave me a late check out for no charge.

front desk staff are great, juices and breakfast great, shuttle service fantastic, room clean.

front desk staff are great, juices and breakfast great, shuttle service fantastic, room clean.

location. staff courtesy. breakfast. rooms are comfortable and have a lot of amenities

was advertised) no room service available

though my stay was short i didn't get a chance to use the wifi or get breakfast i was very satisfied with the service and well recommended this hotel to

don t tell you they add a $30 extra a night in case you do room service or damage to room until you check in

the ability to leave my car and shuttle service to the airport

room service was excellent and front desk staff were very friendly.

doesn't have 24 hr shuttle to airport

from a town that was far from the airport so the hotel was excellent for the distance the hotel shuttle was perfect

wheaties this hotel many times i am parking for the airport

airport transfers, the rooms are very clean, comfortable and the facilities (such as a laundry room

nice clean easy to get to and shuttle service

the bar was a bonus

shuttle

the hotel shuttle dropped me off at the airport and picked me up upon my return

the desk and the airport shuttle are available 24/7

contractor that runs the shuttle bus for this hotel prioritizes their own parking customers over hotel customers, so you may

great hotel at pittsburgh airport. nice pool. friendly staff.

overall your hotel is excellent. sauna, pool, jacuzzi, and a real fitness room!

the pool area

the young lady who allowed me an early check in was exceptionally kind as well as professional

the common areas were very clean with the exception of the pool/hot tub which could use a vacuum but nothing major

we were allowed an early check in for a small fee

asked for an early check in and arrived around 11:30 and room was ready. thank you.

nice lady at the receptionud83dudc70 clean bedroom clean bathroom, good breakfast close location very nice job

i had hoped the continental breakfast went later than 9:30

there was coffee in the lobby. there was a gym. the main desk staff was great.

the pool was freezing cold. i think they had the a/c blasted.

clean and quiet and enough for parking

dvertised as free but cost

shuttle didn t start until 4am

it was nice to have the bar and food available, although it was very crowded, even late at night

good breakfast, pleasant staff. nice swimming pool.

nice hotel for economy prices, breakfast is decent food, the free airport shuttle bus is great

location for airport travel; leave your car and get front door shuttle service for departure and arrival

breakfast had sausage and eggs, both delicious, coffee was good as well with many choice of

i didn't have breakfast

breakfast would be a big plus.

breakfast not available, buddha statue in front area a little strange.

restaurant and no breakfast and the microwave was broken

was perfectly clean, staff were all helpful, breakfast was more than normally expected from this kind of hotels

they don't have breakfast facility

was broke which was devastating for my kids who we planned on using

was great how ever the lady that was is the kitchen was coughing non stop while in the area were the food is being cooked at which was

great breakfast-comfortable beds

breakfast and room size 2 tv which is smart

really liked the facility and kitchen area in the suite

location, cleanliness, gym, lobby and size of the room.

just sorry we arrived late and couldn't enjoy the sparkling pool and relaxing patio

the pool

shuttle for pickup from airport was not available as they were on another run so i was advised to

if not for covid, we could have used more of the amenities like the bar & pool

the gentleman in the laundry was happy to dry them for me and tried to refuse my

close to airport; shuttle always timely

retro property with a busy bar on site and easy to come and go once you figure out how to get to it

we actually left too early to enjoy a warm breakfast, but the coffee was great.

breakfast is good also and there is coffee available 24/7

breakfast was awesome

no working hot tub, very cold pool (and no towels available at the pool)

this hotel also has a beautiful pool that i have used in the past and is right on the beautiful allegheny river with a patio and

the breakfast was hot and fresh, the dining area was very clean and was set for times were you didn't

buffet breakfast was free and delicious

cleanliness, personnel and breakfast selection and quality.

great breakfast

the breakfast was not exactly what i would have loved

arrived lat for breakfast so there was not much available

breakfast was good

shuttle service is really great

spacious rooms. very clean. nice breakfast. friendly staff.

info said they had an airport shuttle, and they did not.

nice breakfast

breakfast area needs to be bigger

was like it wasn't part of the hotel: we entered in the back, went through the aisle where the laundry facilities and storage room were located

bathroom tub needed a good scrubbing. pool was not heated.

surprise evening snacks in lobby. enthusiastic shuttle driver.

was great, breakfast wad great, land scaping and outside appearance was very nice, staff was very pleasant

breakfast was amazing

very friendly staff, rooms clean, pool was very nice

wish pool and breakfast were available.

pool was not able to be used (maintenance)

the cleanliness of the hotel and the pool. it was also quiet and the rooms have lovely showers

i think that the pool should be open later and/or open sooner

friendly staff! loved the shuttle to the airport & free breakfast/dinner & drinks

i also would like to know a map of the area that is covered by the shuttle

pool area was clean and we were the only family in the pool

great location, very clean and good breakfast.

laundry facilities

staff was friendly and the kids loved the pool

when you have little kids to put in the tub, it's not cool to find things floating around that aren't from you

wonderful staff. covered parking. a lot choices for breakfast. a gym and pool.

everything is all inclusive gym, restaurant, shopping.

everything!!! we brought our 2 kids and dog and felt very comfortable.

easy parking

pool area was nice. staff was friendly.

convenient,clean staff very helpful and welcoming. pool clean and warm

very clean!!! nice grab and go breakfast option. welcoming staff.

pool water was cold. did not like comfort and blanket all in one piece. overall very nice.

pool was down :( but understanding

clean, staff was friendly and had a bar in it

i really like the gym and the hotel staff

gym facilities were pretty nice for a hotel as well as loved the indoor heated spa and pool of

pool was fantastic

the room was spacious and clean. the hotel had great amenities like a gym and restaurants.

kids like making their own waffles

gym- the cable machine needs two handles

gym was poorly setup and maintained: 1)2 threadmills: one was off; the 2nd one wasn't fully

bathroom towels were kids towels and only got two because the did clean room the next day

female manager was very rude, asking personal questions about my family and kids

my partner used the gym and had no complaints

only complaint about this hotel is the pool was a little too cold

except they couldn’t give recommendations for a spa or restaurants

the continental breakfast and coffee was delicious

laundry

the laundry was free the employees were excellent

great pool and a nice breakfast spread.

we were there for two weeks and it really had everything we could need: breakfast, gym, kitchen with dishes and dishwasher in the room, washing machine and dryer that we could use

open the pool and gym and should have some kind of bagged breakfast.

would've liked a heated pool and lactose free milk.

asked for early check in and was accommodated

free valet parking was very convenient

beautiful hotel, great breakfast!!! wife and i were impressed!

room and breakfast was great

everyone, from the lady that checked us in, too the gentleman who came by to clean our table at breakfast, they were all polite, kind, and gave off a sense of pride to be working there

clean room, friendly staff, good breakfast

the breakfast was good

convenient location and great breakfast options

breakfast was perfect and the beds were very comfortable

staff, quick check-in and check-out, room was ready when we arrived, breakfast was available in the time specified, great variety in the breakfast food, quiet, no

renovation supplies stacked up in the pool area

excellent beds, shower and pool.

the pool was the best part. very warm...

the gym was far inferior to any other hotel gym, and the breakfast was deplorable

staff was wonderful. exceptionally clean. great breakfast.

nice room and very good breakfast

the whole experience was fantastic,room, facility, breakfast.

the room was like a little apartment and they had turkey sausage in the continental breakfast

traveled with my wife and kids and i had to work and the kids do virtual school first day we were there

property is very conveniently located, the staff are nice, and the gym and pool are very clean

he was very rude and told me off while laughing and carrying on with other customers at the bar who had drank way too many and were almost disruptive to other hotel

i was right next to the ice maker, elevator and the gym, and the view was terrible

pool open early morning. food choises more than just bread, cereal, fruit, and coffee.

also the gym had no weights just a few machines

the breakfast was good

very comfortable the mini kitchen was nice

had issues with the wifi on both my laptop and mobile device

and we did enjoy the pool

the pool was so small we didn't bother with it. otherwise, we enjoyed our stay and will be back!

my room was obviously near the restaurant kitchen vent because my room smelled of cooking meat

right to close the bar and restaurant during covid, of course

overall experience was good but maybe have more food selection at the hotel restaurant for kids.

came with my wife and two kids, our room had two double beds and was a bit small but did the job

we were told no early check in and when we got there finally to check in at 4:30

kids doing flips, cannonballs and balls being thrown around

great breakfast via room service

the free wifi was not working the entire stay.

i had room service when there was continental breakfast offered in the lobby

was great, the staff was excellent and knowledgeable, the rooms were clean and comfortable, wifi signal was strong, restaurant, bar, and coffee bar in-house were

room service was lovely as well all the staff

the gym should be open 24 hours.

the pool stays open late so the kids loved that

lack of room service

was comfy and room was clean, we ordered room service because we were in a time crunch and it arrived quickly and still warm

complimentary coffee or breakfast, no room service menu for dinner in the room, adjusting the temperature of the room was hard due to

great location, great rooms, great small bar, great shuttle service, great staff.

great staff and support with shuttle for our activities. great bar!

we were close to lots of attractions ( pnc park, acrisure stadium, stage a&e)we were going to the casino, and the hotel provided a free shuttle to and from

loved monk's bar, and the grab and go breakfast

breakfast

the smallish breakfast and charge for parking.

the added touch for breakfast was more than i expected

i was not able to check out the pool or gym this trip, the balcony at night was very nice with a beautiful view, the room was big the bed

breakfast ran out food 45 mins before cut off so my kids didn’t get to eat and was bummed no

was good and they had a shuttle bus that took us to the casino which is why we booked the stay

the bar staff were great

spa was top notch

the spa services and appointments could have been better

spacious room with a beautiful view

the bar was awesome. the facial at the spa was phenomenal. the brunch was also very good!

we traveled from san fransisco and arrived super early

we went in one morning and sat at the bar and servers were around but noone came up to us for 10 minutes so we left

i walked to the strip, duquesne incline, north shore, casino, heinz stadium, and pnc park

staff was great. bar great

drunk hotel guests, dirt on the 'new' bar of soap

pop up bar was great and the staff was super friendly

fering cake, balloons, and bar vouchers), but there was a room upgrade, balloons, a special drink mix and breakfast voucher

we were on the 7th floor and could still hear the bar goers yelling, cars speeding down the road and car alarms going off until around 3am before

i like the modern industrial decor and the small little bar restaurant.

we believe the bar could have stayed open longer

friendly staff clean rooms breakfast!

the staff was extremely friendly. it was very clean. the pool area was very nice

pool was not heated is the only downfall

size, the amenities although the pool was down in the dead of summer; that was very disappointing

the breakfast was ok

kind of cold in the pool area

beds, the location, the staff and the breakfast

good breakfast, dried fruit and oatmeal, frequent replenishment

if pool was open

i know we are still going through a pandemic but i wish the pool was open.

the fitness area was nice, but the pool did not work

i was not able to eat the breakfast you provide to guests because i had to be in my parking lot for work by 6:15 am

enough lights in parking lot

breakfast was very good

breakfast was fine by american standards

pool on top floor was a hit with kids, who also loved breakfast

had to order room service in order to get dinner because there wasn t enough seating for fit a family of five

very friendly staff and a really good breakfast included

kitchen staff was nice and helpful.

the suite was spacious enough for 2 adults in the king bed and 2 kids on the pullout couch

bar connected to your hotel standard not helpful at all and very lackluster service i know

breakfast station

this is resolved and a new restaurant and pub is in i look forward to staying again but without room service or dine in food, i was forced to walk across the way and eat a menu i was not fond of

room service facilities could have been improved a lot

breakfast not included, seemed like it would be but they either had it shut down or were

i wish the covid-19 pandemic didn't result in no breakfast...but, that's not their fault!

limited breakfast for diabetics, wife liked biscuits & gravy

no hot breakfast (not your fault though)

everything! location, jacuzzi tub, delicous breakfast, friendly staff

breakfast always fresh-great coffee too

was delicious, love the 24/7 coffee in the lobby, rooms extra clean and the pool area was fun

the staff was very friendly and helpful. the breakfast was good.

we were in town for a wedding and used the breakfast room as a gathering place in the evenings

loved the fresh hot breakfast, lots of options

our son enjoyed the heated indoor pool and we loved the quite time 9pm-9am the hotel offered for the guest as well as the free

our only recommendation is to add a handicap bar at the bed.

we loved our breakfast and the location was awesome

i loved the open space, which held two gyms with updated equipment, a game room, a full

the breakfast was included and by far the best breakfast and value

right downtown! zen environment gym equipment inside your room

the kitchen had pretty much everything you would need

the kitchenette

beds comfortable and kitchen is nice

it was a suite provided with a kitchen fully equipped.

customer appreciation dinner...very nice.... laundry area and whole grounds very clean...

the sports bar inside the hotel was awesome, so we didn’t even need to go out for dinner, and having a

there was no room service, no housekeeping, no shuttle, no gym

very nice on site bar and grill

did not like the restaurant in the hotel or the fact that the only bar was inside the independently run restaurant

location was great, the onsite restaurant- bills bar and burgers- was fantastic

the new kids club provided a little gift to my son which was a huge treat and surprise

for example, they had the specific pillow and a gym bag in my room when i arrived

staff gave us a much appreciated upgrade to a larger room and my kids got their kids pack when we checked in

comfy queen bed and great city views welll equiped gym

cept restaurant

breakfast was good

the spa king room was the best decision we ever made, due to going to lush and using a few bath bombs

was great and staff were brilliant from the people that checked us in to the restaurant and bar staff

room was clean and quirky - great light setting breakfast was a good choice with helpful team

that room service or restaurant could've accommodated past 11p for basic snacks/desserts

front desk staff was great, love the hotel style and the upper lobby and bar layout

gym and common areas were not as clean as i would expect

was amazing for pnc park and rivers casino

decor, lobby bar view

great location, helpful staff, good gym, comfortable and clean.

good breakfast. big room. gym and pool ok. very friendly staff. historic building.

went to the gym and that was clean and nice

everything! lovely staff, great gym, fantastic room. highly reccommend

a bar service on rooftop would have been my only request.

the gym was kind of small and not very inviting.

bigger fridge please kitchen?

i should have been informed pool closed, fitness center closed, limited food

they took care of the noisy kids, as soon as we called

breakfast was great kids able to serve themselves

the fitness room is very small and so is the breakfast area

kitchen utensils, plates and bowls were not adequate for the number of people each room held

fiancé and i really like the food bar that was in the room since it was a hidden surprise for us

clean, pool table was nice for the kids.

nice amenities. great gym. friendly staff. big, clean lobby with gorgeous outdoor patio

breakfast only from 7-9, some of us are not there for work and have kids that sleep later

staff, gym, pool

was very friendly, and accommodating when we were put next to a room full of disrespectful kids

the pool was great for the kids and the staff at the front desk was great

the room was comfortable and modern as well as excellent wifi connection

location was perfect. nice bar and good breakfast

the location to the penn state campus and planet fitness gym was perfect!

.good bar restaurant on site .very pricy.

i like the cleanl i ness of thr room, breakfast options, gym facility and snack area.

nice location, they were accommodating to my late check out, and need for bottle openers

we’re going to give my kids two plastic cups no lids to ride to the 18th and 21st floor

is unappealing and lighting is harsh, unsupervised kids were running wild in gym, hallways and pool, female bartender was unwilling to provide menu; not a great value for the

no recommended with kids

the hotel bar was well stocked and had friendly and helpful bar staff.

enjoyed the comfort, location, the pool and hot tub

the swimming pool looked very nice

loved the pool and spa

i found the experience overall to be excellent - comfortable, clean, pool, exercise room, bar, restaurant

staff was extremely helpful, the rooms were clean, and the first floor bar area is a good place to have meals and get work done

breakfast included

loud neighbors the flooding toilet and the wifi didn t work my entire stay my key kept

we also had unpleasant neighbors who were drunk kids and not much was done about their profanities yelled at us

the room service and space were excellent.

it had everything i needed, spacious rooms, free breakfast and pool / fitness center!

the world famous chocolate chip cookies were nowhere to be found

of local venues by staff, size of rooms, clean, pool super clean, updated

sappointed kids) 2

finally come back end up waiting in the parking lot until 3:45 not good when your tired and just need to de stress from driving far and

for 1 adult and 2 kids it was outrageously priced

more options for breakfast like home fries and bacon instead of sausages and eggs every day.

breakfast was very good but a little tight being so popular

the breakfast was awesome and the room was clean and comfortable.

bacon for breakfast.

good breakfast and friendly staff

fluffy and comfortable pillows. bed was comfortable. breakfast was good.

breakfast fare needs to be expanded; coffee was terrible

we were in a hurry to change for a wedding and we asked for an early check in and it did not happen

breakfast could have been taken care of a little better

walls were too thin. continental breakfast was rather skimpy.

had a great complimentary breakfast

they had some sort of fitness area

friendly staff. good breakfast. restraunt and bar was decent.

the bar/restaurant was very nice, as were the breakfast buffet and fitness room

room was neat and clean, breakfast was a+