the rooms were clean, the pool was ample, and the breakfast was enjoyable with sufficient choices and good quality

our kids got some toys and candies

door to the bathroom didn't latch all the way, the wifi was very slow which made it hard to work

plenty of parking and a great breakfast!

clean rooms, polite staff, and a well stocked breakfast.

the breakfast was decent, the room was clean the staff very friendly.

pool was big , clean amd fun, breakfast was delecous , we stayed in the suit room

good breakfast, friendly helpful staff.

great breakfast and great pool

pool and cleanliness

only great thing is no pet fee and my dog was with us

early check in nice staff

breakfast needs a bit more hot options. the rates could go lower to attract more people.

breakfast selections, considering how small it was

i came during covid so there was no breakfast or swimming but it was great!

i was told that there were not any clean and i would have to wait until someone came in to do laundry

only complaint would be that the pool is closed at this hotel

while we did not use the pool or gym room they looked clean and updated

the breakfast was great

breakfast was okay but could use some improvement

the pool and hot tub were nice. i also liked that the bathroom was a good size.

that no rooms have tubs, yet the pictures on the website clearly showed a 2-room suite with a kitchenette

the room was clean and big. the breakfast was fresh and plentiful.

too many kids with non-involved parents. 10 people in spa?

fitness room only opens in the morning. so weird.

pool was cold!!!

warm breakfast was wonderful and served in a covid 19 safe way

we traveled with kids and the breakfast bar had something for everyone

the gym is tiny

pool and gym closed basically the whole reason i booked the room

hotel was 10 minutes from the gymnastics competition

two-bedroom accommodation, friendly staff, nice breakfast and light dinner (unexpected), gym and pool, and free parking on site

room service and restaurant not overly priced for being so ritzy looking

evator changes to access parking or lobby) or the unavailability of room service past 10:30 pm

room service was top notch

the fitness center was really nice too

room service was good and timely

pool and whirlpool were wonderful

they have an exercise room, hottub , pool, and onsite parking

there is a bar in the lobby and a starbucks

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very frustrating

restaurant/ bar options

the corridors were a bit cold and no indoor pool.

pool water looked cloudy

how clean it was and the pool.

breakfast was was amazing

not having a stationary bike in the fitness center

bad wifi internet, mattress too soft, old fashioned hotel.

so-so gym and valet parking not up to 4 star rating.

nice decor & furniture. bed comfortable, shower good and the gym area was decent.

no free parking, no gym, no spa, no room service, no daily housekeeping, no free breakfast, and they have weak unsecured wifi

room service just replaced towels and emptied the trash, didn't make the bed or anything

love the restaurant on the 2nd floor & gym/pool is below ground level, felt very safe

nice pool area and laundry facilities

the facilities were not open (pool, gym) and they did not advise before we arrived.

great front desk staff, large room and excellent location for bar examinees.

i like the gym. i like the rooms it was clean it was comfortable.

the convenience to eb greens. the cheerfulness of the staff. the room service staff and food.

pool was closed

the bar chairs are too low for the bar. needs an update.

the hotel amenities gym/pool/restaurants/bar) were very much in keeping with the quality i expected from a premium

a lot of noisy kids, expensive to park, mini fridge didn't work

were a lot of kids and breakfast area always very crowded, the 000 suite rooms located near the elevators were

the pool was closed

door about mold in sink

wasn t much i didn t like except the bandaids around the pool area and the mold on the shower assistant rod

always make sure, cups are available in the gym for water, and get a bench press

convenient; swimming pool;location

we wished the gym was open

the small kitchen had plenty of dishes and enough paper towels with dish soap for hand washing and detergent

we also enjoyed the beautiful pool

great location, delicious breakfast included, gym

excellent, nice staff, great room, nice bar and resto.

bed like a cloud. gym was insane.

very friendly staff and the bar down stairs had amazing drinks and appetizers

the hotel is spotless clean staff very friendly and helpful hotel bar and staff excellent

comfortable clean room, and had great bar food and drinks in the lounge.

no breakfast was included

it was cool. hard to get towels and bar soap when we needed them.

pool,small bowling alley, nightclub all within

that the pool wasn't open

no toiletries and breakfast.

we were told about their complementary breakfast as well as drink at the bar and told that we had a butler service and chauffeur as needed

+complimentary chauffeur service + first drink of each night included, friendly bartender + free breakfast, and one of the best tasting hotel breakfasts i've ever had

breakfast was so delicious served beautifully at the table

perfect location, kind staff, yummy breakfast and evening cocktails!

+ free parking +complimentary chauffeur service + first drink of each night included, friendly bartender + free breakfast, and one of the best tasting hotel breakfasts i've ever had

the bed was comfortable, breakfast was very good, the shower was above average, and staff was friendly

there needs to be accomadations for early check in.

amazing, friendly staff and a delicious breakfast with a waffle maker

with kids you microwave more than many things

comfortable and breakfast were great

kitchen lacked utensils, towels, porcelain cups

also the people that work in the kitchen

no hot breakfast kitchen is not operational for that, only cold breakfast items and a toaster

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

wish the kitchen was open

walking from pool to your room - i wish i had packed slippers instead of putting my boots back on

nice hotel, good breakfast, and awesome staff.

it says the bar closes whenever the bartender decides to

didn t get a chance for breakfast but i did get some juice

the breakfast was also very good with plenty of choices

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

convenient customer laundry, paid by credit card

the laundry room was perfect for travelers

staff was friendly, the location was good and the free parking is an excellent amenity as is the early check in time

allowed an early check in after a long haul flight

early check in, clean, breakfast

the breakfast meat could have been better.

early check in, clean, breakfast

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70♥️

the pool was ice cold

the location, staff, rooms, pool, breakfast, etc

nice suite , breakfast every morning and a pool. it’s rite off main street

it had a library, gym, and pool

breakfast was very nice.

a lot of varieties! great location! was able to accommodate an early check in! thank you!!

location. beds. food. cleanliness. free coffee. free breakfast

breakfast had a good selection and the hotel was centrally located for easy access to local

the pool area is amazing

the gym was a bit basic but useable.

i booked that evening and the shuttle was waiting when we exited the airport

the bed was very comfortable and the spa tub in the kennedy suite was nice.

have staff had a continental breakfast had a microwave in your own room were able to use the spa cuz u claim you have one but didn't see one there just an old style

the spa tub is just a huge bathtub

clothes were black they basically stole 100 dollars from me not to mention the room advertised a spa bath there was none

just amazing beds were soft and comfortable tv was huge also the bathroom and shower was like a spa perfect air conditioner was at the right temp the room is set up with coffee fridge there is a

i was extremely happy that they included a free breakfast

there was a laundry on site for guests to use but again we did not use this facility

then getting home near midnight and having to immediately do laundry and shower + wash our hair

breakfast was hot and plentiful, had available space for seating

clean rooms and everything was available. the breakfast was good

remember when i researched it included wifi which it did and breakfast which was not , so 2 people 4 days stay at 15 a head cost us an

the pool was beautiful and ambience relaxing

wifi was hard to connect the first time.

wife and i and our two kids visit buffalo quite often

dry sona and 24 hr gym

there was no room service and no staff to help with luggage or respond to requests for a bottle opener or

i will only give 4 of 5 stars only because there is no restaurant and room service yet

the rooms and architecture where absolutely amazing. bar is very nice and location is great!

room was really nice and clean, the room service did clean the room everyday and on time, the location of the hotel is amazing and it

the yoga mats in the gym need replacing

it can just use a continental breakfast.

that had a kitchen in the room

indoor pool is as closed and they stopped having breakfast in the morning for guests , which made m mad b cause last time i stayed i enjoyed these

breakfast

not much on breakfast but that's why you have the kitchen to cook too

pool nice parking lot friendly staff price breakfast had variety comfortable and clean rooms and

the shuttle was very timely

love the shuttle to the airport was whenever you asked

breakfast and friendly customer service!

beds were comfy, late check out. good breakfast. friendly front desk staff.

snow, location, and gym

it wasn't until the next day i realized there was a shuttle available

staff and shuttle drivers were absolutely amazing

both at the front desk and at the breakfast buffet

website said it offered breakfast but all they had available was a brown bag with a water, piece of fruit and a danish of

excellent room and service. i loved the open bar and pool.

with 2 kids

convenience to airport for early morning flight. shuttle got is there & picked up very quickly.

billiard and gym

kids were disappointed

the indoor pool was clean, but way too cold!!!

the staff was great, the pool was not freezing

i would definitely recommend this hotel especially for families great pool and hot tub

checked in , the girl was great, we went to the restaurant and it was fantastic, we had a great pool

loved the pool!!!

i left before breakfast. i like the gym. i also like the long mirror

personal concern about shuttle to & from airport. changed our room at our request .

to airport and excellent shuttle service

the laundry room is listed as an amenity but not available.

kids running up and down the hallway during the night

the pool and the gym. spare bed in the room.

would have like to be informed that the pool and spa were open

very comfortable room and friendly staff. the gym was outstanding!

hotel was booked with kids that were competing in a hockey tournament

the bed was so so comfy and my kids enjoyed the pool

kids across the hall slamming their door several times. but that's not the hotel's fault. haha

liked that this was so close to the airport, had a shuttle service, and had breakfast included

ud83dude04) located so close to the airport you could walk if you had to, but the free shuttle bus and its friendly drivers will take you there and back

i waited in the bus stop for a while and saw there is a shuttle for different hotel

did nothing to stop kids from running up and down halls playing with hockey sticks

we enjoyed gym and hot tub

good nearby restaurants also - bar and grill right outside hotel

location, parking free, nice room

pool was not open or gym, lots of teenagers being loud at night.

just 1 problem i asked for room service and it was overlooked

my kids loved the room everything was clean great place to stay with kids

the shuttle is really 24 hrs and on demand, really nice

pool wasn’t open

cookies before bed and a good breakfast in the morning was great

accidently my kids put bread on toaster with jelly the lady was rude to us and shouting

there is nothing nearby to walk to and the restaurant is only open for five hours for dine in or room service

our first day at the hotel, the wifi connection did not work anywhere

hotel staff provides gold plated customer service. classic decor. rapid valet parking!

the gym wasn t working for the 3rd time i get to stay in the hotel.

had

very good breakfast buffet. very family friendly.

i was charged a pet fee of 75

bar/reception staff were very friendly

pool is kept clean and the gym is great

free parking is included with plenty of availability

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

good location, lots of nice restaurants around (tip> the eagle house restaurant, williamsville), gym, little swimmingpool, bar/restaurant were nice, daily bottle of water in the (*) i can't comment on the gym due to covid closure (-)cleaning in room upon request, tiny gym (-)gym is too limited.

wish room service ran later

to park on saturday nights as bar and restaurant are popular

the salt water pool was warm and we enjoyed swimming

indoor pool was freezing

lady at the front desk yelled at my kids at the top of her lungs for no reason

great service- fun for kids. love the extras!

breakfast was wonderful. close to the football stadium.

new decor is fantastic, the breakfast was delicious, and the service was excellent and super kind

breakfast had a great selection and was glad to have the pool and hot tub open again

shuttle service to restaurant was excellent that evening

i stated it is a bit dated, i didnt love that the whole room was carpeted, especially around the spa tub but no real complaints

i do not like that your hotel does not have an indoor pool.

proximity to the airport. shuttle service and a nice breakfast

sauna and gym facilities were very nice

i booked this hotel just because it has kitchen

pool was clean and warm

the pool and fitness rooms looked great (did not have the opportunity to use them)

the kitchenette and the divider

the gym was well maintained with good equipment. breakfast was good with a good variety.

for kids, an excellent choice of four dry cereals

power while the kids were in the pool

location pool cleanliness and staff

very accommodating! my flight was at 6pm and they agreed late check out at 4pm

with three kids it’s tough to find a big enough place to accommodate us

the bed & pillows were amazing. so comfortable. the spa tub was wonderful.

i wish it had a pool. haha

great rooms and good complimentary breakfast

too many lights like a planetarium at night lamps have no plug ins for phone no indoor pool or exercise rooms learn from staybridge

spa tub was perfect for my wife

the kids and i enjoyed the spa pool and swimming pool

pool and how clean the place was.

there were extra blankets in the room for cold nights, and wish the pool looked a little

amazing staff nice pool and spa washing machines good location

the hot tub and indoor pool was a great way to start and end the day.

love everything but the size of my room i was expecting it to be much bigger with a full kitchen meaning stove with oven and the basics

breakfast and location were good.

kitchen utensils could have been added with few more options and a hot water kettle

kitchen was good with facilities required for cooking

breakfast was good but the staff could not keep up with the amount of guests that was dining in

unsupervised kids running around

the breakfast was exceptional. a great location. very friendly staff. large parking lot.

the gym had no water?

wish one of the pools was open!

wifi -weak signal

location was great for visiting a student at university of buffalo. pool area nice, clean rooms.

the bed was comfortable, pool was clean and big, very family friendly.

the gym. my son really liked it.

was a kids hockey team staying on our floor, the noise was unreal

rooms did not have a refrigerator or a bath tub (useful for kids)

the next morning i went down and she walked me to the laundry and handed me 2 pillows

didn't even look at the pool. can't rate it.

room was amazing. breakfast was above my expectations.

booked this hotel because it has a swimming pool for our kids as one of their amenities, once we arrived the employee told us that they have constructions

breakfast was very nice

the hot tub was not working... the key to the pool area wasn't working...

we didn’t realize the pool and hot tub were out of commission - we came to that hotel for that reason with our kids for

there weren’t towels by the pool.

was great and awesum, customer service, pool, gym, breakfast

the staff even prepared our room for early check in for my daughter which was a bonus for me

breakfast was great, and the location is centrally located to everything.

the facility was good. gym was great.

the gym was dusty and unstocked...it just needs a little tlc

kids loved it

pool wasnt heated

the gym was out of sanitary wipes and water in the cooler even after asking for it to be refilled

there were no towels left when i got out of the pool.

also not clean- dirty laundry from prior guest under pull out couch

i love the fact it has a kitchen so you save money, preparing your own meals

all was great...pool. jacuzzi, hot breakfast, nice room, convenient location.

location near where i was going to spend my time and friendly staff. breakfast was nice too!

breakfast exceeded my expectations

breakfast is excellent: eggs, sweets, you can make waffles, tea, coffee

breakfast was a little on the weak side as i think they could have had a few more choices of

clean, helpful and friendly staff, very nice continental breakfast