plus the small spa and speedy wifi

breakfast was outstanding, with several creative dishes and customizable options

the breakfast is overwhelming and the owners and the staff are incredible

beautiful setting, amazing fresh breakfast, 2 minute drive to the pueblo magico - malinalco

pool temperature.

staff, comfortable bed and room, great omelette for breakfast, wifi and within 5-10 minutes walk of the main

staff, comfortable bed and room, great omelette for breakfast, wifi and within 5-10 minutes walk of the main

great property. food was great during breakfast.

location, kind and helpful employees, lovely rooms and grounds, good wifi, hot water, and delicious breakfast

kind and helpful employees, lovely rooms and grounds, good wifi, hot water, and delicious breakfast

we were able to use a pool with a jacuzzi outside which was nice though

hotel was beautiful with the spa area, bar, pool, hammocks etc

room has a nice large bed and very nice spa quality bathroom amenities

there is a small gym with some dumbbells i used one morning but it s pretty basic and there is a spa which looked

bar area is great for a beer or cocktail and the pool area is ideal for sunbathing

restorán and pool are closed

its time for them to open the pool and restaurant. the food wasn´t good

the breakfast from the menu gave very generous portions

breakfast was excellent, good variety and personnel was extremely courteous.

it lacks of good ventilation at the gym

breakfast time and no 24-hour room service

the hot food available at the breakfast could have been hotter

cleanest friendly location breakfast delicious

well this needs some improvement we went down for breakfast at 9:30 and everything was gone

the breakfast very delicious, and workers very friendly, they make me feel like i'm home

parking attendant was great

very basic but spacious room . private parking available

the breakfast is far from standard

breakfast bufet is expensive, options are poor, basically i paid just a couple of eggs, cafe and

breakfast started rather late

i liked the thin pillows. early breakfast,

excellent service, very comfortable room, amazing breakfast

the lobby, starbucks, breakfasts options and bar service.

like something left from the 90's, the play area was extremely noisy - the pirate ship at the pool was imo directly dangerous, as it was super slippery, i myself was about to slip when

and that the tiles in the bottom of the children's pool were loose

were no rules for the common areas such as the swimming pool and breakfast

the garden view from the room was beautiful, the garden is a nice addition to the pool area, where there is nice and tranquil (especially since the company guest were not around)

pool and gym good juices for breakfast

entire gym needs to be remodeled and new equipment is a must, as the entire equipment is outdated and some

the pool is covered which was a surprise but actually a bonus as were protected from the sun

room was big, gym is big as well which is good

the bar was very nice where i enjoyed a margarita and cappuccino

the safety, the location, the facilities and the breakfast

breakfast disappointing

of hot water, tv not working and old control remote put together with clear tape, breakfast offer just coffee to drink and nothing else and the lack of being truthful from staff

the pool an services

pool temperature, music

the heated swimming pool

the hotel was clean, pool was nice and water was right temperature. rooms were very nice.

isn t friendly or sensitive to your needs, the food was awful, the servers took too long the pool is too small for the amount of people staying, the shower and bed were super uncomfortable

breakfast is always good, staff great

normal breakfast, not good but also not bad.

close to a shopping mall, breakfast included

staff is really nice, and the rooms were clean, it was a nice surprise to learn that the breakfast was included

breakfast not include slaces of cheese or ham, never bacon and the eggs always are the same

the reception staff is really good their room service is really good

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot

good rate and excellent breakfast included!

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot water works like

also, we didn't have any wifi service in the hotel

breakfast was nice and delightful.

need to put some kind of love in the garden and in to repair the pool

don'tfreezing pool

and variwd mexican breakfast, waking distance from water park and numerous dining options, nice pool

we booked a deluxe room and they put us in a basic room. breakfast was served late

room space. wifi

great breakfast, comfortable bed; good price; nice room.

breakfast included was disappointing and the space to seat and eat was crowded

bed was very comfortable. amazingly quiet room. breakfast very good.

price which is as an overall excellent option cost-benefit, wise good breakfast and practical

location location location and the pool but it was closed

we also really liked visiting the swimming pool and restaurants nearby

breakfast could include more fresh products or eggs.

fruits at breakfast was the highlight of this staying

is not many different option for breakfast but if you ask them they are trying to prepare what you request

breakfast was supper well served, presented and delicious. employees were more than helpful

breakfast is very expensive!! 400 pesos. for 200 you buy a steak dinner

of the hotel was very friendly and nice pool was clean and warm rooms were clean and

breakfast is good

the room is spacious and breakfast is tasty

the hotel has some bad reviews about cleanliness, rude staff, loud parties, horrible breakfast

breakfast items (eggs, oatmeal, etc) were barely warm, almost inedible

staff very friendly and very good location very good breakfast

of the main reasons we booked this hotel was because it had a swimming pool as our son likes to swim

definitely some sun bed are missing at the pool area

the pool area is clean and nice, but the water a bit fresh

looks old, the swimming pool dirty, key card doesnt work, restaurant staff not kind.

change several times from suits for diferents reason, there was no remote, there was no menu for room service, there was no phone and mede me move to front desk for my complain

heated pool and jacuzzi with slides for children, lots of plants, green environment very calm and relaxing

the staff was very helpful, the kids club was great too

pool was being repaired; but the made everything they could to keep us happy and to make sure we

kids pool was cold

spa is really good (ask for claudia for massages), the swimming pool is very funny and the service (+)great food the spa is awesome

had to pay extra for espresso at breakfast

was good, but the restaurant was closed, had to sit in a booth next to the bar and reception area

tasty breakfast

basic hotel, basic room, basic breakfast

hotel was overall disappointing and the one positive was the service in the bar

fresh and delicious breakfast with a variety of options to choose

thankful for the shuttle service to airport

breakfast was not complete. but everything else was ok.

comfy bed, really good breakfast, excellent location and friendly staff.

the place was mostly clean and near the shopping mall. free coffee and breakfast!

breakfast loved it, as it was buffet

location. parking

breakfast selection, the housekeeper service was very friendly and efficient and the window view

easy check in. great breakfast. good value.

nice, clean accommodation good facilities breakfast was ok, wifi worked

save parking deck inside the hotel building good wifi

wifi quite slow once inside the second floor room

breakfast was only a few type of scrumbled eggs and fruits

the parking situation is hillariously disfunctional

kids don't get free breakfast

love the comfortable rooms the very fast and easy to sign in wifi the free coffee tea and cookies in the middle floor hallway and my wife love the 24 hours room

the room service, they disconected all electrical systems tv.

in wifi the free coffee tea and cookies in the middle floor hallway and my wife love the 24 hours room service that it does cost a bit more but the food it's delicious

room service was slow and expensive

there s no minibar but they have good room service.

bar with alkoholo / soft drinks on reception

protected parking

location, parking lot, starbucks

i would say just breakfast

the breakfast and the attention of the receptionist in chief were fine.

of the bellboys is bad, the hotel is too little, the rooms are too narrow, and the place for breakfast too, it doesn't have enough space for all the visitors

was super clean and late check out as well

good breakfast and friendly service

plus there's room service for both food and alcoholic drinks

breakfast is very bad if you want to buy some food from them take too long

the brief time of breakfast.

all good and very good breakfast

beautiful interior , clean, friendly staff, good breakfast

we enjoyed the gym and the pool and its very close to a big shopping center so we were able to buy fresh food

large comfortable bed, good-sized room. convenient car parking.

gym and internet speed

good room and facilities (gym)

some yoga mats in the gym would have been nice

the indoor pool is very nice you have safe and coffee machine, but they dont refill the coffee capsule, only

the room was comfortable, spacious, and clean. we also used the gym, which was well-equipped.

i like it but i was booked here because of the pool

the pool was unavailable

room was great with the kitchen (that had everything we could need) and the balcony

breakfast was busy and the order was half wrong and cold, but service was so good it made up for it

was a bad smell sometimes in our kitchen

breakfast was very basic

breakfast that is included and very clean

was complementary breakfast, how ever it lacked of breakfast food like other location of the same hotel brand

bed & pillow were comfy for a good nite s sleep, the night shift staff & the kitchen one were kind & helpful

the shower pressure was awful and the room service was dreadful, they never answered the phone.

the pool/ gym area were super nice and clean

excellent gym and pool

location, pool and breakfast

indoor heated pool was being repaired and couldn't use it at all

ater was out).

breakfast options were very limited because of the pandemic, my partner had a hard time finding

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious bathroom - good location close to a giant mall, restaurants, shopping -

gym doesn't have controls for the tvs the first day. out of that my stadia was perfect.

air conditioning - decent wifi speed, available in rooms and public space without password - nice gym facilities - filtered water dispenser in halls and gym - easy to find, easy loading/unloading

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

breakfast was good

the costs for breakfast.

there was always hot water, breakfast on point and always in time

good gym and breakfast

breakfast buffet was excellent

quiet, clean, stylish, good wifi, descent breakfast

was great, breakfast, facilities, location

breakfast is included and is great!

the sights are beautiful and a breakfast every morning

breakfast, gym, location, staff, comfortable beds

the phone did not work, when we pressed room service no one answered and had to call front desk every time we wanted to communicate to a

and room service is very expensive

tv screen, quicker response when i asked for someone to pick up the room service tray after i called repeatedly because i wanted to go to bed after i had dinner in my

great room service 24 hs a day

extra charge for parking, room service cost

perhaps not the most central place but i did find a great gym with a sauna and a late night pizza place within walking distance

the breakfast in the morning was nothing short of amazing

property with well-equipped kitchen

wifi signal was strong

the breakfast was amazing

privacy, mexican style bathrooms and over all view of the city with a gym.

gym is a joke

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

the parking is free, although is valet parking

the location of the hotel is the best the hotel parking has plenty of room

breakfast

breakfast was so -so with not good service

breakfast not included

breakfast, excelent room, wifi, tv great definition, size room, clean room, bed sheets, bed size,

all was very nice and the breakfast tasty

location, breakfast , personal, rooms

the breakfast place

breakfast was ok but could have better variety

they sent us to a lounge near by the spa and it was full of food

good wifi

room service is available 24 hours so that is

modern, spacious room. comfortable bed. bar and restaurant were excellent. lovely staff.

the piano bar is very comfy, nice music and ambiance

were super clean, the staff in general was very helpful and nice, the pool is amazing for kids and breakfast is varied and tasty

of the shared places (like the pool) felt too small with the amount of people that can be hosted

the swing pool is amazing, the breakfast delicious.

the pool is not really for small children, but the water temperature was nice

the pool was lovely and warm with nice furnishings

breakfast & room service were very good

the room and the gym

nice room, amenities and good breakfast buffet

room service is available until 1 am

the breakfast and location outstanding, very good.

spa and gym facilities and the room we had was perfect with a great view.

loved the comfy rooms and the spa is a definitely a must

laundry service was excellent

spa facilities

front desk lady at the spa is extremely helpful and friendly

first time here i had to pay for wifi service), location is really

no swimming pool :

only issue i had was the wifi, and when i asked the emploies they told me they would look into it and after 3 days i had no

a/c didnt work the first and the last night. wifi has an additional cost and doesnt even work.

no swimming pool. room service is not 24 hours.