parking attendant was great

very basic but spacious room . private parking available

breakfast not include slaces of cheese or ham, never bacon and the eggs always are the same

breakfast was great! the kitchen staff was friendly and very attentive.

normal breakfast, not good but also not bad.

close to a shopping mall, breakfast included

the breakfast was good too, but with more options could be better, like having only egg whites

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot water works like

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot

good rate and excellent breakfast included!

breakfast was very good and room was clean and comfortable

the reception staff is really good their room service is really good

the hotel and rooms are super clean, the beds are very comfortable; the breakfast was great; and staff was friendly

wifi was terrible was unable to work, also the location is not the best, not many facilities around

great breakfast, comfortable bed; good price; nice room.

the building and all the facilities, breakfast was really good and bed was comftable

good wifi signal

they were not prepared for the amount of people at the breakfast

breakfast was not complete. but everything else was ok.

cleanliness, location, friendly staff and the breakfast

the breakfast was great and delicious

thankful for the shuttle service to airport

front desk made a big deal over breakfast incl i t was in the booking price i had confirmation very uncomfortable

had to pay extra for espresso at breakfast

ate dinner and breakfast there

you could improve breakfast qualitu

much everything, except the breakfast, which was good

the comfortable room, and the breakfast where fantastic.

location. parking

easy check in. great breakfast. good value.

breakfast selection, the housekeeper service was very friendly and efficient and the window view

guarded parking free of charge

i liked the thin pillows. early breakfast,

the breakfast was really good during our stay

lots of traffic noise. breakfast a bit limited in choice.

excellent service, very comfortable room, amazing breakfast

breakfast started rather late

pool and gym good juices for breakfast

the pool is covered which was a surprise but actually a bonus as were protected from the sun

the whole pool area is heated to a perfect temperature and the kiddie splash pool is nice and warm

the pool is cold the spa has no employies

pool and gym good juices for breakfast

breakfast disappointing

of hot water, tv not working and old control remote put together with clear tape, breakfast offer just coffee to drink and nothing else and the lack of being truthful from staff

the safety, the location, the facilities and the breakfast

room, pool, gym. snack time at evening, breakfast.

breakfast was not good, it didn't like me.

breakfast is very bad if you want to buy some food from them take too long

all good and very good breakfast

breakfast

some yoga mats in the gym would have been nice

gym and internet speed

pool was very nice

good room and facilities (gym)

it has a nice pool.

breakfast was excellent, good variety and personnel was extremely courteous.

only swimming pool in toluca. kind people.

the pool was undergoing repairs and we did not know this until we arrived at reception.

the pool and dine in area where closed due to covid restrictions

the breakfast from the menu gave very generous portions

breakfast could include more fresh products or eggs.

breakfast is very expensive!! 400 pesos. for 200 you buy a steak dinner

is not many different option for breakfast but if you ask them they are trying to prepare what you request

fruits at breakfast was the highlight of this staying

breakfast was supper well served, presented and delicious. employees were more than helpful

of the hotel was very friendly and nice pool was clean and warm rooms were clean and

breakfast items (eggs, oatmeal, etc) were barely warm, almost inedible

breakfast is good

staff very friendly and very good location very good breakfast

breakfast could be

poor menu on breakfast

everyone was very nice and helpfully breakfast was delicious

let a review already but this hotel was top of the line, clean, excellent service, with a full breakfast

the hot food available at the breakfast could have been hotter

well this needs some improvement we went down for breakfast at 9:30 and everything was gone

breakfast time and no 24-hour room service

bar with alkoholo / soft drinks on reception

protected parking

location, parking lot, starbucks

was out of order

breakfast is nothing special, it needs some maintenance although nothing is falling apart

the breakfast tacos are amazing. the staff was very helpful and friendly.

breakfast and dinner in the restaurant was very good

the breakfast was sufficient

the breakfast always had the same options. the channels on tv were limitated.

of the bellboys is bad, the hotel is too little, the rooms are too narrow, and the place for breakfast too, it doesn't have enough space for all the visitors

and the breakfast dissapointed me, the orange juice was basically water mixed with a box of fake juice and

was super clean and late check out as well

i would say just breakfast

large comfortable bed, good-sized room. convenient car parking.

the parking situation is hillariously disfunctional

kids don't get free breakfast

rooms were comfortable, staff helpful and the free breakfast a bonus

a big plus is a private parking garage

breakfast was delicious

plus there's room service for both food and alcoholic drinks

room service was slow and expensive

there s no minibar but they have good room service.

the room service, they disconected all electrical systems tv.

in wifi the free coffee tea and cookies in the middle floor hallway and my wife love the 24 hours room service that it does cost a bit more but the food it's delicious

the wifi was also very bad

breakfast was good staff was really nice and helpful hotel was clean

was great, breakfast, facilities, location

the mexican style breakfast was delicious

quiet, clean, stylish, good wifi, descent breakfast

breakfast is included and is great!

enjoyed the pool table

the gym is good and has a clean pool

breakfast was busy and the order was half wrong and cold, but service was so good it made up for it

breakfast was really good and the staff were very attentive

the breakfast was much better than in other

you should definitely add the breakfast buffet, good price for delicious chilaquiles, eggs, sweet bread, coffee, juice, etc

breakfast buffet was excellent

gym was restricted to 1 person at a time, no issues there, however hotel staff did complain on the

breakfast

really good breakfast many vegetarian option. nice presentation

excellent large breakfast buffet with wide variety including fruit

locwtion, clean, included breakfast, comfortable

room service respond is the worst than ever i have seen

ey never answered) the staff was not ver helpful and the complimentary

location, is a really heavy traffic street. better breakfast

we loved our stay here! very friendly staff and amazing room service

gym doesn't have controls for the tvs the first day. out of that my stadia was perfect.

asked for information for a laundry service, again the wrong information was given

breakfast have enough fruit and main dish

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious bathroom - good

gym is perfect just need more cardio

excellent gym and pool

the pool/ gym area were super nice and clean

ater was out).

cool hotel, nice pool, super gym

staff, very clean in the room, breakfast was very good

½ an hour more at breakfast. some english programs in tv

having to pay for a hot breakfast as the continental breakfast finished at 9am.

small gym (did not use), good internet connection

good breakfast!

breakfast was so -so with not good service

breakfast not included

breakfast

service needs to improve, they lack the staff to attend breakfast

spacious room, nice complete breakfast, nice staff.

breakfast was really good. and they have enough veraity of foods

the breakfast menu could use some improvement, add more choices.

all was very nice and the breakfast tasty

the pool was cold, they turn it on after we told them but it takes more than a day to warm

the pool was cold, they turn it on after we told them but it takes more than a day to

it was very cold in the room and as well in the pool area

missed a good gym, was being refurbished.

nice safe area, varied breakfast, nice pool and gym

perfect for being in santa fe price is reasonable and very nice room , and breakfast

the food was excellent and reasonably priced for room service

clean, nice but costy breakfast, comfort rooms, good location

the breakfast and location outstanding, very good.

room service is available until 1 am

room service is not worth the money, the 15% tip

no swimming pool :

access to gym

good hotel, amazing that they have now free wifi which is great

no pool is a downside:/

the gym is well equipped and the outdoor pool is a nice touch - it is heated too

great breakfast. great service from staff.

breakfast buffet was very nice

early check in may be 2 pm? late check out 4 pm?

breakfast was excellent!!

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't beat that

kitchen facilities are great and the lounge is a comfortable space

perhaps not the most central place but i did find a great gym with a sauna and a late night pizza place within walking distance

the breakfast in the morning was nothing short of amazing

wifi signal was strong

the gym, despite being small, did its job.

swimming pool tv with international channels comfortable bed good shower nice bathroom safe place close to

breakfast was not very good. coffee was horrible. undrinkable

love the location near by restaurants ... breakfast buffet was excellent lots of variety

the gymnasium was excellent

spa and gym facilities and the room we had was perfect with a great view.

spa facilities

laundry service was excellent

front desk lady at the spa is extremely helpful and friendly

loved the comfy rooms and the spa is a definitely a must

ordered room service twice and both tines there were problems

superb roof top pool with great views over the city

great gym, nice big pool, both at the top floor with a magnificent view

the room service attendant tried getting 20% more of a tip even though there was an auto gratuity

breakfast buffet and rooftop swimming pool

the only thing is that i was there on a monday and the bar closed really early.

the only thing that could be improved is the room service food

the resort is located alongside a mall with restaurants and bars

i had room service breakfast and the food wasn t well cooked

stayed with kids at this hotel and it was perfect

breakfast included was good and the room exceeded everything i could have imagined

the breakfast was excellent

breakfast was very good,parking no problems,very kind personal ,location was jest so so ,the best

clean, quiet and comfortable ,stuff are helpful,breakfast was good

the breakfast was exelent

room service is very quick

cold, heating not working, needed to change currency max a day us$100, room service expensive &

tv screen, quicker response when i asked for someone to pick up the room service tray after i called repeatedly because i wanted to go to bed after i had dinner in my

the phone did not work, when we pressed room service no one answered and had to call front desk every time we wanted to communicate to a

24 hr room service

the parking is free, although is valet parking

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

gym is a joke

privacy, mexican style bathrooms and over all view of the city with a gym.

the location of the hotel is the best the hotel parking has plenty of room

i suppose covid is the excuse, but everything was closed, the bar, the gym, the restaurant

the breakfast was delicious! rooms were very spacious perfect locationud83dudc4cud83cudffd

everything: staff, facilities, breakfast, all was above my expectations.

the swimming pool is long and has jacuzzy, the terrace is beautiful

the buffet breakfast offered great value for money and provided delicious food, with more mexican options and

i loved the swimming pool, sauna and jacuzzi

good wifi

the pool is not heated

maybe just that the premises like the gym,pool etc

it had room service, good amenities, and great stuff

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

- very poor gym with broken machines, hence

ii liked the space and cleanliness. it is recommended to put vents/fans in the gym downstairs.

room service was 24h and very affordable which worked out well

room service personal

friendly staff, great room service and very clean rooms

room service and restaurant closed by 10 pm

gym- the gym equipment needs to be updated

comfortable bed, clean room, room service. gym and sauna.

gym, very basic and it's been like that since the hotel was opened.

room service...i had to order room service daily. not once did a full order get sent.

is delayed and you arrive late at night, and you are hungry, you can still order some basics from room service, no matter how late at night it is

wifi on my floor was a little week. downstairs it was fine

room service food could improve

wifi wasn t great

wonderful!!! great accommodation, breakfast, wonderful staff.

hotel staff prepares eggs or omelettes in the same area where breakfast is served

service wasn t continuous and the livi by room of the apartments could be dark, also breakfast was good but disorganized

the water pressure and wifi were lacking.

excellent breakfast, clean rooms, perfect servie

breakfast was excellent though there’s a language barrier preventing us from communicating well

price$$$ was good, customer service from all the staff was excellent, free breakfast excellent, room service and maid service was excellent

breakfast was a bit tasteless and limited but in overall totally worth it value for

breakfast was good but not great

property really well located. reasonable gym and excellent room size. bed extremely comfortable.

this hotel is very convenient. location is great, very clean and it has a nice

in the gym every day there was fresh fruit and water

the room service food is not bad and there was a decent

room service menu is not particularly great

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

the continental breakfast was limited, and the treadmills in the gym did not function.

gym room is on construction

gym upstairs, breakfast is great