the breakfast was great, and the pool was wonderful along with the gym

i liked it all. the breakfast was great and the employees were very friendly and helpful.

breakfast was banging

very friendly and accommodating staff. very clean. great breakfast.

missed having a continental breakfast in the morning, but it is understandable with the covid-19

spa was amazing mrs l poole was very nice i really appreciate her energy on my born day

we called ahead to request an early check in

the restaurant brought us room service

pa services, room size, amenities, room service

wifi and tv worked great and able to watch news in hd on a channel other than cnn

free shuttle to the airport and basically free parking

gym could be better but most dont yo dir fitness room so

the breakfast was standard hotel fare, but the staff was attentive and kind

breakfast was included, and no additional parking expense

close to airport, staff was really nice, upgraded my room for no reason, shuttle to airport

no room service from 365 bar and grill.

my room was beside public laundry and employees laundry

very close to airport with discounted parking!

gym and restaurant

the shuttle they offer is super fast and convenient

were told about the pool hours when we checked in, but when we asked to access the pool half way through our stay which

this is my 2nd time staying at this location. clean friendly staff, nice pool, great breakfast.

a lot of hair from shaver all over the bathroom sink counter and fruit flies coming out of the kitchen sink

their shuttle also has a 3 mile dropoff/pickup distance, so very useful

they went above & beyond to pick us up with the airport shuttle service, which we greatly appreciated

comfortable beds. gym open 24 hours

the room, breakfast and shuttle were all above expectations

good breakfast

the kids running thru the halls and banging on doors were a little too much

pool/exercise/sauna open late

the pool deck was extremely slippery and a bit on the smaller side.

the place is clean and good breakfast service.

the guest laundry was a definite plus

for kids, an excellent choice of four dry cereals

that worked the day shift can understand doing your job but it's how you talk to people made kids nervous and i had to get a little nasty

the breakfast was lovely and the hot waffles were delicious

i waited in the bus stop for a while and saw there is a shuttle for different hotel

breakfast was good, but due to high volume they were out of a lot of things

leisurely swim in the pool and soak in the hot tub helped me sleep very soundly

pool and breakfast

spa tub was perfect for my wife

granddaughter thought a pool would make it perfect! ud83dude42

me & my husband was at the front desk but was very prompt helping us out with an issue with the spa tub

the light over the spa didn't work

we had to request a menu for the room service the remote for the television was not working properly until we had someone come and

room 1 bed for me, my wife and 2 kids.

pool small

very close to the airport with shuttle!

there were stains in the carpets and we found peanuts and a bright pink kids bracelet on the floor in our room, clear evidence that it had not been vacuumed

there is a clean indoor pool, as well as a small gym

used the gym once

would have like to be informed that the pool and spa were open

pool was very busy & looked cloudy so we didn't go in.

very comfortable room and friendly staff. the gym was outstanding!

mary was able to deal with my confusion over travel changes and the night crew had a shuttle waiting when i walked out of the airport at 1:45 am

friendly front desk staff cheap laundry room allowed urgent clothes washing

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

clean quick, shuttle to airport, parking, and nice desk person

personal concern about shuttle to & from airport. changed our room at our request .

kids yelling everywhere nasty nasty

pool, fitness center, business center, they offered food and beverages for purchase

close to the airport and the free shuttle to airport was prompt

candy bar regular size was $3

and shuttle was very

great pool and fitness room hours

staff and shuttle drivers were absolutely amazing

lovely friendly staff, great fresh breakfast

website said it offered breakfast but all they had available was a brown bag with a water, piece of fruit and a danish of

shuttle service to restaurants was an unexpected bonus.

the shuttle was already at the airport when we got off the main entrance and only took couple of

breakfast and friendly customer service!

great free breakfast, and attendants very helpful

was under construction, not safe for kids, pool was closed, walkways were uneven, breakfast was mediocre with unhappy staff, limited

maybe more staff in the morning at breakfast when hotel is booked.

morning shuttle to airport was there as soon as we asked for them

the ice machine, the elevator, the business room, the pool, and there was no iron in my room

is a well equipped kitchen in the room, but all the plates, cutlery, cups, etc

breakfast

indoor pool is as closed and they stopped having breakfast in the morning for guests , which made m mad b cause last time i stayed i enjoyed these

that had a kitchen in the room

laundry around the corner was awesome breakfast was good

kids were running down the halls at night

the wifi isn't that good but wifi even at home is poor, but definitely would come back to hotel and

we contacted hotel and they could not confirm an early check in but

remember when i researched it included wifi which it did and breakfast which was not , so 2 people 4 days stay at 15 a head cost us an

quick check in fitness facility was great all equipment was in good repair.

the pool was ice cold

early check in, clean, breakfast

the breakfast meat could have been better.

pool water very cold. did not use.

the service was excellent the room was excellent jessica and all the staff was excellent the breakfast was excellent everything

shuttle to airport. good breakfast

staff, free shuttle to the mall, clean hotel

the pool area is amazing

i booked that evening and the shuttle was waiting when we exited the airport

great breakfast selections, comfortable beds, clean room, good location and very friendly staff

breakfast was very good- something for everyone and food replenished quickly

the pool was cold but the kids didn't seem to mind

while we did not use the pool or gym room they looked clean and updated

that no rooms have tubs, yet the pictures on the website clearly showed a 2-room suite with a kitchenette

pool wasn't too warm and a bit cloudy but the hot tub was hot and clean

hopefully the fitness room will get a boost by the time i return next summer

breakfast room staff

the fitness center was essentially just a couple of treadmills, which is better than nothing

beds very nice staff, good breakfast and even a school playground close by kids were

it smelled like mildew in laundry that has been sitting wet in the washer for days

breakfast was excelent, happy hour was great...in all, property was way above our expectations

breakfast was amazing!

hotel was 10 minutes from the gymnastics competition

pool and gym closed basically the whole reason i booked the room

was clean and very comfortable kids had enjoyed the pool breakfast was not bad friendly staff would rebook again for sure good location to the shopping area

no indoor pool hot tub out of service

breakfast was great

not having a stationary bike in the fitness center

the awesome breakfast in the morning

smelling carpets, in-room kitchen fully supplied, friendly staff

every morning & offer many amenities including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus many more

pool area a little dark and patrons kids out of control

housekeeping staff talked loudly outside our room which was across from the hotel laundry

breakfast was just cereal, muffins and yogurt

was excellent from the smooth check in to the large, comfortable room, amazing pool/spa and delicious breakfast

the gym was not available, but the pool was

comfortable beds, pool, gym, breakfast location of hotel

employees here are great. pool wasn't freezing. very nice hotel

breakfast was a hit

friendly front desk staff at on-site spa and initial hotel check in

the salt water pool was warm and we enjoyed swimming

feel more comfortable with paper document in room about hotel amenities like info on restaurant, room service, info on spa and

cleanliness of hotel, free covered parking, and close to restaurants and shopping

parking is limited on a saturday night due to events and live music on site

fan is too loud, no room service

the hotel did a great job with the pool/fitness area

however, the bar staff provided free take away hot water each night as my wife likes to have a herbal tea at

parking lot could be larger

parking was good

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

i came during covid so there was no breakfast or swimming but it was great!

good gym equipment

needed to do laundry and the dryer didn't work

pool time

very comy, washroom very good, good location, swimming pool ok, the water could be warmer

key worked for room but not for pool or outdoor patio reentrance

the hot tub and indoor pool was a great way to start and end the day.

pool and how clean the place was.

pool not available.

the kids and i enjoyed the spa pool and swimming pool

love everything but the size of my room i was expecting it to be much bigger with a full kitchen meaning stove with oven and the basics

kitchen with full size fridge

free wireless, free parking, nice breakfast, nice fitness room, free printing in the little business center, and love the hot tub and

the pool ,whirlpool, gym ,and grilling area was a fantastic ad

breakfast and location were good.

it was great. the only thing to update would be the bike in the gym

wish one of the pools was open!

bar indoor pool hot tub massive tv

unsupervised kids running around

were fast and close to the parking area

breakfast is great, the pool is nice if you have small kids because the deepest end is 4

location, cleanliness of room, friendly staff, complimentary breakfast

they put a wall clock in the pool area so one can see the time while they are swimming with their kids

the kids loved the pool

breakfast area was untidy (although very busy with guests so sure hard to keep up with) and ran out

this time we made use of the pool and was great that it didn't have an overload of chlorine

good breakfast and friendly staff.

breakfast was very nice

the next morning i went down and she walked me to the laundry and handed me 2 pillows

lobby is too small could not fine a seat to sit to eat breakfast

we asked for room service and instead of leaving our towels hanging on the hooks where we left them or giving us

location and parking

we were looking forward to a relaxing getaway from the kids and listening to the noise was very unpleasant and frustrating

pool and gym

rooms clean, staff pleasant, pool hot tub!

great breakfast options, courtesy shuttle, spacious room, commies bed, friendly courteous staff.

good customer service the shuttle vehicles that they have is very helpful

no hot breakfast kitchen is not operational for that, only cold breakfast items and a toaster

great breakfast options, courtesy shuttle, spacious room, commies bed, friendly courteous staff.

wife is coeliac and the kitchen staff went out of their way to make sure she had really good gluten free food

we didn’t have anything from the restaurant and haven’t use the pool or mini golf (included in our fare) so i can’t give an opinion on that

grounds were beautiful, lovely rolling hills, a pool and putt putt course

they accommodated our request for early check in

nice pool to use in summer heat

wifi is really really bad. literally unusable.

room service just replaced towels and emptied the trash, didn't make the bed or anything

room service was also great

terrible gym location considering safety of access

calls were not forwarded to the room), the same goes for maintenance; also last but not least the wifi in our second room sucked so bad we had to get an extra data add-on for our phones

they did give us a drink brochure to go to the bar to wait until our room was completed

the kids had so much fun in the pool. i loved the workout room i wish there was more mirrors.

nice pool area and laundry facilities

gym was well equipped but the swimming pool was so narrow and small it was too difficult to swim

the 2 double beds in the room were super comfy and it was a great place to have 5 kids stay with 2 adults

the beds were nice. the shower and pool were amazing

and pillows were very comfortable, nice tv and lots of channels, eveything i needed in a room, pool and hot tub were very nice

was hard for the price, should offer free breakfast kids running around hallway and yelling

i would highly recommend putting grab bars in the shower

also the hotel lobby bar should be open more

there was a spider in the pool.

didn't know there were breakfast there.

the pool was nice and we also enjoyed the steam room

no breakfast was included

didn't like where i stayed at the hotel, and i had to go to another place to go to a bar and to eat there, because they couldn't accommodate me

elevators were kids stopping at every level and running the halls

the convenience to eb greens. the cheerfulness of the staff. the room service staff and food.

no wifi

the pool wasn't heated, looked partially under construction, slightly moldy smell

lovely lobby with a bar and starbucks

room service was good and timely

the layout of the hotel

the fitness center was really nice too

the hotel has a restaurant and room service available until 11 pm

room service and restaurant not overly priced for being so ritzy looking

free breakfast and starbucks in the hotel.

got back at 1030pm and found the bar dark and the lights out

huge walgreens next door, and a pleasant 20 minutes walking to the examination center

didn t get a chance for breakfast but i did get some juice

the lobby was fun and welcoming, the pool was easily accessable and there was a fire pit

with kids you microwave more than many things

kids loved the bird in the lobby

there should be an age requirement for kids to be able to make their own breakfast, especially using the waffle iron

the bed was comfortable, breakfast was very good, the shower was above average, and staff was friendly

kitchen staff helped us to get the special egg for my kids other than what they served

commented-the soap amenities were sparse as there was only a bar of soap for everything

breakfast was great

are all fantastic, the breakfast was the best i've ever had at a hotel, the fire room and front bar are beautiful, loved the complimentary drinks

would have preferred traditional breakfast items like eggs, pancakes, fruit.

we were told about their complementary breakfast as well as drink at the bar and told that we had a butler service and chauffeur as needed

shower head , location. gym, pet policy

comfortable clean room, and had great bar food and drinks in the lounge.

the hotel is spotless clean staff very friendly and helpful hotel bar and staff excellent

excellent, nice staff, great room, nice bar and resto.

great location, nice big room, nice bar and resto.

trouble with wifi rooms not cleaned until late afternoon and on day not at all

enjoyed the breakfast, gym facilities, pool/hot tub, ease of check in, location, and housekeeping services

clean. comfy bed. good breakfast. good location

room had a kitchen, but it is very badly equipped

breakfast was identical each day, no variation

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

problem is the amount of kids bday parties that was on our floor and the floor above us

being picky i would say the waffles at breakfast were bad.

to bad we were in the middle of a pandemic it would of bean nice if we had aces to to the pool and the gym it would if bean perfect

liked the facilities, ubication, the room, the gym and the pool

really liked the fitness center and pool

i enjoyed the pool and hot tub.

location for ub graduation was perfect!!!! breakfast was as good

the pool

pool dirty and broken handle to get into pool

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

the general manager, paul was very accommodating with my requests, such as early check in and having two rooms next to each other

location and that they had a laundry room and parking, close to restaurants.

staff was friendly, the location was good and the free parking is an excellent amenity as is the early check in time

modern and clean laundry (credit card)

have staff had a continental breakfast had a microwave in your own room were able to use the spa cuz u claim you have one but didn't see one there just an old style

room & spa bath

clothes were black they basically stole 100 dollars from me not to mention the room advertised a spa bath there was none

the bed was very comfortable and the spa tub in the kennedy suite was nice.

just amazing beds were soft and comfortable tv was huge also the bathroom and shower was like a spa perfect air conditioner was at the right temp the room is set up with coffee fridge there is a

only great thing is no pet fee and my dog was with us

early check in nice staff

fitness room was very lacking

the kids were happy

kids running around above all hours

breakfast lady was rude to people and very unfriendly.

more seriously, we got ice and snow and the parking lot was not cleared

pool was awesome

great breakfast and great pool

no restaurant on premises, buffet breakfast is good.

hotel was convenient. breakfast was absolutely wonderful.

there wasn't a lot of seating for the breakfast.

parking was somewhat limited

the newness, the history and the available parking at your hotel was what attracted us

the yoga mats in the gym need replacing

i will only give 4 of 5 stars only because there is no restaurant and room service yet

nearby parking is free

breakfast was good.

the pool should be more clean.

great staff, nice pool area and good hot breakfast

i would’ve liked for the pool to be open.

in the breakfast is the best