gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

that is not well contented with the pool and the lake

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

good spa facilities. decent facilities.

indoor pool only opens in summer!!

no wifi in restaurants so couldn t translate the menu

u should ask for) in the building

the building was kept immaculate, plenty of parking, decent breakfast, but get there early because they don t replenish the offerings

experience i had, at 03:00am, in the middle of the dark, walking from the hospederia to the parking to pick up my car to go to the airport

though they have free wifi which is not that strong

clean free parking available nice views

peaceful ,friendly , great parking, nice atmosphere with classy marble and stone finishes

helped with the wifi and found me a restaurant that delivers to the hotel

they also have a big garden and plenty of space for parking

- parking - reception area

breakfast is lacking (i

location, comfortable bed, clean room, nice breakfast

breakfast was lovely too

breakfast was incredibly delicious and the staff super friendly

the staff was friendly and warm, the facilities were super clean and the breakfast was awesome

breakfast, location and stuff

breakfast was delicious and filling

there was a delicious breakfast with a wide range of food to choose from, including eggs and bacon

the breakfast was outstanding, which is unusual in my experience

very friendly manager and breakfast room staff

the location was good and easy to find bar/cafeteria downstairs allowed early check in

noted by other people, the room was passable but the downstairs bar is appalling

the bar downstairs is good

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

nice view but the breakfast was nothing special, no vegetables again.

had to miss breakfast as it starts in the hotel at 9am

the pool was really nice, there were several options for the breakfast.

place with a magnificent view, excellent staff and amazing breakfast

the restaurant is also very nice quality and a great breakfast included

service was very slow, order at the bar if you are in a hurry

coffee at breakfast bar needs upgrading

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

we could barely not sleep at night as a bar across the street was extremely noisy

golf course 10 minutes drive

breakfast was in a bar next door with bad service and a minimal breakfast

a bar cafe next door with tables on the pavement

the bed was very comfortable, and the spa tub was great

breakfast could have had more selection and the bar could have been open in the evening

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

parking is free and easy

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and came home to a good dinner after a busy sightseeing (+) the evening meal was excellent and so was the complimentary breakfast (+) excellent breakfast and very attentive staff (+) but this location was very beautiful with a nice walking path and a good breakfast (+) the dinner and breakfast were simple but beautifully prepared (+)lovely setting, excellent and friendly staff, really good food and complimentary continental breakfast (+)friendly and helpful host, hotel was spotless, beautiful location, nice breakfast (+) very good continental style breakfast (+) the dinner & breakfast was delicious (-) because of the location - it is far away from center, no coffee shops or restorans, the breakfast should be more than

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

second time i have stayed here both times mini bar not working

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

coffee from the bar was delicious

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

i loved the pool and the garden

the pool is fantastic, the garden is perfect

breakfast was the best we

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

e showers around pool not working

staff, amazing food, relaxed atmosphere, spectacular view, nice pool, beautiful

really were looking forward to a swim, but the temperature of the pool was too cold to enjoy

great pool with beautiful views

the place needs some refreshing, the swimming pool was overcrowded and not very clean

food and bar available on site and a good choice for breakfast which was served until 11am

sits at the end of quite a lively area with plenty of bars

location spa breakfast

well located. the breakfast was ok, not the best, but ok for the price

spa was very nice and relaxing, also the views and the green surroundings

in a very beautiful town, the room was comfortable and clean with a nice restaurant and free parking

the style of the hotel is unique, the location is good. the parking is free.

no shower facility by the pool

on the other hand the pool was very clean

r a payment) and offered more treats the jacuzzi at the spa the beautiful bungalow we

spa is an extra charge of 20 per person

we loved the breakfast offerings

bar and dining downstairs

early bar closing

the cafeteria saved the day with drinks and bar food

restaurant was closed only the bar was open.

a more varied selection of food in bar and restaurant.

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

comfy, friendly staff easy good wifi so work was smooth

the wifi was terrible and extremely poor

really good value for money and staff extremely helpful

ranging for me to go to the local gym)

location, staff and gym facilities were exceptional

fab bar area and reading lounge

clean, friendly and efficient - an easy drive to the old town and plenty of free parking

nt use any of the spa facilities so cannot rate them

pool was great for our kids

the spa/ gym rarely open, it has very limited opening hours & you have to pay extra to use these, this

good wifi, great brekkie, quiet location, about 20min walk/5min drive from the old town, easy parking

the bar was excellent and lovely to come back to and the food was delicious

nice bar and restaurant

antic style cozy hotel and breakfast is good also.

excellent bar area

very good breakfast. very helpful staff at reception

a good bar fridge, good storage and cross ventilation

great location, helpful staff, great breakfast, nice bar and cosy.

we traveled with our two kids and loved the layout - our rooms were in a separate spot which felt very private

had the only suite which was lovely with a four poster bed and a spa bath

large space and private lift entry

one of our party was unwell and the hotel accommodated an early check in

no price list for laundry.

i asked for a late check out which wasn't possible but i was offered great, sensible and useful alternatives

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

laundry facilities were a bonus

wifi good

the staff were all fab and the spa was lovely after a day

very good restaurant, extraordinary attentive and professional receptionists, cosy beds,good wifi

art from the shock of having to pay extra for pool/sauna) and the valet parking worked perfectly

the staff are extremely kind, the spa was in a cave, clean, and relaxing

the kids loved the bunk beds.

of the old town, less than 5 minutes walk to the aqueduct and the alcazar, out of season the bar is closed and the restaurant is only open for breakfast, however there are good places for

the room was lovely; bathroom was spotless with a spa type shower

well at least the king bed was… the kids didn’t complain about theirs

a coffee or tea service or wine bar in the afternoon would have topped off a great experience

gym wasn t very good and treadmill didn t have a power cord

gym facilities were adequate and the breakfast was good too

good shower and wifi

no room service even for tea and coffee

free sweets in reception, good wifi and warm rooms

great terrace to sit with a glass of wine from their bar and watch the sunset

) with 2 ev chargers, 1 of which a tesla destination charger

clean and comfortable room with mini bar and safe

was extremely helpful in trying to get us on the parking app and recommended a fabulous tapas bar san miguel which was fantastic

rooms were large and well appointed with mini bar and filter coffee machine

gym, paid pool access

not to have the spa area available for all guest or a pool area outside the spa .

was understaffed, we wanted to use the spa but impossible to make a reservation, no body picking up spa

ly with spa and by reservation)

the room service

we love sitting in the bar area overlooking segovia having a drink

access to the indoor pool is not senior friendly the

outside pool was closed

the hotel is beautiful and spacious, fantastic pool and area with spectacular views

style of building, and rooms, location, lack of pool and gym, too much like a conference centre

no working wifi in the room

wifi ok

awesome parking lot

location, on the main thoroughfare for the segovia sights and parking

free , secure parking

pool, decor, good breakfast

the bar and lounge area were comfortable

they allowed early check in as the hotel is huge and has many

excellent room for 3. nice pool. very quiet hotel with air condition.

pool area doesn't open until 12

it has a bar and restaurant

plenty of car parking and we felt safe

the bar attached to the hotel had a lovely authentic atmosphere, the wine was reasonable and the tapas

bar downstairs was very noisy at night, and the price of the room was quite steep for what it was

well located, ample parking, good bar and restaurant facilities

high-speed wifi. close to city center.

wifi had some downtime

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

fantastic spacious, secure outside parking area free of

the pool temperature could have been a bit higher.

there is no room service available during the day

restaurant and bar closed no local amenities nearby

room, pool, sound isolation

paper towels in the kitchen would be a plus

no tv in the room. not so much dishes in the kitchen.

no food service ud83dude03 but we had a kitchen so it was wonderful!

the best, the swimming pool, the gym and the rooms with two beds completely separated

was a small kitchen in the apartment, but cooking pots were not provided so you could not really prepare a meal

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

big rooms. laundry service was excellent.

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

quiet area and free parking

fairly good value for money, stable wi-fi connection, large room and no problems with parking.

beds and showers were excellent. parking was super easy and available for free.

rooms, super clean, modern facilities, sound-proof rooms, vending machines in the premises, free parking, next to the highway

surrounding area, very greeen :) -nice staff, clean bathroom, low price (for room service etc) -located in a schoolcomplex, you will have cafetaria, mensa etc in the area with

the breakfast was great the personal too

autoroute to get in and out the city taxis always available parking safe staff extremely helpful pool clean but fairly small we were very happy

the nq bar at the spa and gym club was always closed, but i wanted to try something there

room was spacious and swimming pool very refreshing in august sunshine

breakfast was very nice too

no facilities ... no gym ...restaurant has limited menu

everything was fine, breakfast doesn’t have huge variations but few and very good products .

room and breakfast

breakfast was delicious

great breakfast! comfortable bed and stay as very quiet. excellent facilities and very clean.

staff was super friendly and welcoming. it was super clean. breakfast was also excellent.

the property was quite out the way the rooftop terrace was unreachable wifi was poor

thought there could be a bar same location as the swimming pool. other than that all good x

no information once you were in the room like cost of things in mini bar, if room service was available or how to contact reception

room is exellent, bed is exellent. staff in bar is friendly and very professional.

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

room service was available and room had a mini bar also

good staff, bar food was ok. rooms very clean. gym was ok

room service was available and room had a mini bar also

room service is supposed to be 24 hours but when i ordered at 5am it's closed

there was a gym

was very comfortable, staff were very helpful, room service was great and food at the restaurant was splendid although not cheap

they all have excellent customer service skills that go above and beyond and raise the bar of expectations

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm the reception staff was very bad and treated

gym small and warm. quite dark.

the spa was wonderul used it the day we were leaving, was quote 'wow' never felt so relaxed to go home

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

wifi was good and the air conditioning worked well

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

the free wifi was excellent

the pool is fantastic and the entire facility has so many extra rooms

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option n the

the pool can get quite crowded at opening hours, closing hours is sometimes better.

the pool was fantastic

great breakfast and i was happy to use the gym facility after a long vacation.

gym was out of service

no food or drink to be found on the premises after 11pm. gym equipment was in a poor state.

gym closed

covid has impacted services (gym sanua)

breakfast was fabulous, and they always had more than enough

it was difficult to understand what hours bar and restaurant are open

no kettles/ tea or coffee in room. no iron in room. gym very basic.

lack of gym, spa etc

it doesn t a gym, pool nor a bar.

loved having the roof terrace and pool for when it got too hot

super central with good connections. very nice hotel, clean, friendly staff and good breakfast!

the roof terrace with pool and location.

slow lifts if you're on the upper floors & poor wifi

wifi was really really slow and unstable

clean room and great ameneties. good breakfast and nice staff.

nice breakfast always worth it

limited to 20 people for the pool.

the swimming pool was not available.

the breakfast was a littel to expensive for me but sure it was good quality

is just across from the chamartín train station which was an easy walk over with luggage and kids (if you have a lot of baggage you’ll walk a bit further to take the escalators

great customer service, breakfast & pool.

was not allowed to stay in superior double room with two little kids (1 & 3 y

has i been staying longer i would have used the gym and the pool

no main bar , but good restaurant/ small gym / great pool

find the numbers for reception or room service so had to go down and ask

the variety of food for the 24 hour room service wasn t much at all

breakfast and food at the pool bar is fantastic. rooms spacious and nicely styled.

i was glad there was a 25 hour gym that i used to burn off all of the delicious food on

lovely pool, sauna and gym too

the comfort of the room and the facilities especially for kids were superb

location, excellent wifi, supermarket round the corner, popular madrid nightclub opposite

quick and high quality room service

entering the hotel through the revolving glass door and immediately received first aid from the bar employees

no 24 hour room service but that's being picky!

excellent decor, very stylish, great mini bar & food

their outdoor bar area is lovely for an evening drink and chat with

spa center is not well considered- there is no lockers where to leave your personal things, you

rtain chest exercise

gym and pool was very good

the weather wasn't great so to be able to have dinner and breakfast there was so

location, fantastic staff, good breakfast, clean and comfortable

breakfast could have more variety

also, delicious breakfast buffet

gym treadmill was broken and one reason for staying there was the gym

good bar food and welcoming staff

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me no kids is half price so she changed the bill

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

everything went well staff was helpfull for my kids

early check in was a plus

unfortunately, due to covid, there is no room service

price for a breakfast especially for kids and which the bacon and eggs where cold!

hotel was clean, staff was friendly, room was cozy, wifi was good, taxis right outside the door and loads of nice restaurants in the area

also kids on the rooftop is a massive vibe killer

the pool and rooftop were closed for

bar and restaurant area was lovely, very relaxing

the roof top bar is also very nice

pack clothes , the beds were very comfortable and the curtains were completely black out and the breakfast had everything you could imagine so worth

hot drinks in room, although you could hire a kettle, they were not available with room service

amazing lobby. super strong wifi. loved working among the books and enjoying coffees.

sized bedroom, nice bathroom and excellent highspeed wifi

room service was very efficient and friendly, everything i asked for was delivered in a timely

enjoyed its amenities and the breakfast was of the gods

room and breakfast

r those late arrivals or long working days)

the gym rules

gym and pool

the whole gym in hotel was so massive that i was falling into a general category of wow

staff, the location , the cleanliness , the gym , the supermarket across from the door, the ease to walk to centre of town, everything was

room service and housekeeping need improvement

rooms, breakfast, pool

the gym most of the equipment and as hotels go there was not much of it did not work that s the only

wifi a bit intermittent

cleanliness, nice staff, good facilities, strong wifi, comfortable beds

the restaurant was closed and they do not have room service

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

to small pool area and long distance to city center

room service menu provided in the room wasn't actually the menu

rooftop was closed. would be nice to be able to chill there even if the pool is not opened.

a nice pool on the roof, and a small but usable gym on the ground floor