the pool is very nice and the staff if super friendly and accommodating

the room,pool buffet etcp

due to covid-19 everything was closed in the hotel, such as the pool, restaurants, bar and casino, they always responded to our needs in a timely manner

gym - small workout room with two treadmills, some barbells, and a universal

the view of the golf course was a very good touch in the morning

the casino is small but nice

sounds crazy but we didn’t care for pool location.

the room is great, the pool area is a bonus and the location is perfect

the breakfast was very displeasing. better options and quality needed.

the swimming pool was out of commission while the gym is poorly equipped with variety of exercise machines

i loved. the swimming pool

food at bar was kind of expensive

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

the pool is not working ud83dude14ud83dude2d

location and the pool , service was excellent

pool area was going thru some changes so, they had to shut it down, however, i believe, for what i

aside from these issues, we enjoyed the pool/beach area

pool and hot tub very cloudy water

and also i reserved a suite with 2 queen bed because it was 4 of us

rents with 2 kids) but my room had only 1 king bed and the sofa was for 1 person

we had a great time here. nice place and reaort with kids.

pool

casino was closed. no night activity for sunday and the next day was a holiday.

the room service person was alerted, a technician supposedly worked on it but it was not fixed

beautiful place, very comfy, nice casino and restaurants, the pool was great and the beach.

gym and equipment were fabulous

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

spa facilities and restaurants are the best i've seen

we got the room with the plunge pool and my daughter literally did not want to leave

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

incredible property, rooms, pool and beach all fantastic

the location and historical building. very convenient to restaurant and pool terrace too.

wifi never worked. incredibly expensive.

no room service any more.

also under the laundry room so sounded like planes taking off above you

gym was never cleaned, and this is during covid

small pool and gym

the pool is small

what an improvement, room was fantastic, bar area great

i couldnt go in the pool due to weather

the only thing was the pool. i was expecting a little bit more but it was nice..

i love the scenery the pool on roof and the great amenities!

i didn't have time to use the pool which looked lovely! :)

stephany checked us in and out and another female advised us on the shuttle that took us to old san juan

no restaurant to have a breakfast

we had to go across the street to the sheraton for food, casino, and pool parties

lovely spa services

joshua who worked out side at the bar was the best

people and de server at the pool bar gustavo he was so professional and nice , he was ourr server for the 2 days a very good guy

wifi log on was a nuisance

and the pool floor

pool and shuttles are great

super fun pool for kids and walking distance to all the entertainment

nice pool, my kids love it and the gym small but good for your exercise needs

my kids loved the pool

wifi worked well.

however, we walked across to the hyatt place and asked to use their pool (because it has a kids water toy) and they were more than willing to let us use their pool

great breakfast, comfortable room with a great kitchen. location is amazing

staff, room, bar service

access to a small gym and a pool is included in price

shuttle is an amazing resource and takes you to old san juan, a little beach and the teen mobile

good location, friendly staff and nice property. late check out was amazing to have!

, cool unique vibe, rooftop lounging pool, very clean spaces, comp breakfast and very friendly professional staff

put that in the website so you don t book your room on those days also i did not like how the pool closed at 7 pm

n/a - everything was great, loved the decor, breakfast, art work etc.

good selection of breakfast food. excellent location.

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food recommendations, etc

were wonderful at acclimating our luggage for early check in and check out

there were bar, gym, and a top deck that were open that had an amazing view of the city

was great - close to where we need to board the cruise ship laundry facility was

coin laundry facility

the gym was small and stuffy

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

& i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

restaurants, pool, staff

the restaurant bar at the lobby

great crew, awesome restaurant.. bar was great too

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

in addition i didn’t like the fact that the pool and hot tub were at the holiday inn

the hotel didn’t have a laundry facility. parking on the street was impossible.

i could leave a note of improvement it would only be a bigger pool for future projects, otherwise

the pool and gym

i didn't go in the pool, it was full of kids jumping in and out and you know what that means

the pool is great too

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

the pool and the pool table were really fun and there's also a piano in case you want to use it

the pool looked nice but i never used it

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really

could use music in the pool area

breakfast to the room was served in plastic cups and burger packaging

the pool/ rooftop area was so picturesque and pretty

place was amazing overall highly recommend for an adults only experience

rooftop pool and hot tub

gym equipment very

great facilities and location. the pool and hot tub were great.

pool area was awesome as we used it while waiting for our room to be ready

location and ambience at the bar on the weekends.

very attentive and friendly, the pool was very cool

the view from the pool is amazing and even from the other pool at the sister property

even in january the pool was refreshing after paddle boarding

vibes nice private outdoor jacuzzi rooftop was cute, you could reserve a time slot to use then pool by yourself

breakfast in the morning was very good and we then relaxed on the roof terrace

designed boutique hotel, you can use their sister property next door which has a great pool and jacuzzi

cool he control the flow people between the beach and a pool very good security feature the bar at the pool was amazing good prices housekeeping really helpful really attention to detail i

pool area was superb

everything was closed in this hotel with the exception of the gym

my kids loved the water slide.

wish the bar on the main level was open more ambiance and music

nice bar downstairs, gym, coffee shop, helpful staff

pool and hot tub clean and well stocked with towels

wish the shower at the pool had been working so that we could have minimized tracking sand into pool and/or back to room

there is also a casino across the street

the hotel had a nice pool area, great breakfast, very close to the beach

beach service envíance pool gym spa bar casino club restaurants do miss acai bowls though

my 2nd time returning to the beachfront-casino resort, there will definitely be a 3rd & 4th visit for

lobby could be a bit noisy in the evenings since the bar was located there

staff in the lobby bar were top notched

i really loved the adults only pool

there's a lot of area to kids of be secluded on the grounds of the hotel

they need a better game room for the kids. in the basement is not ideal.

building ruins that are vandalized directly across/next to spa/gym; marijuana dispensary on the corner

i would have felt safe here with smaller kids

booked a busy day of touring the old city and ordered room service breakfast, the night before, to help us get a quick start

the little pool. even though the view was amazing!

better room service but w/ covid the challenges are expected!

the aesthetic was lovely, the kid free/adults only was the vibe and the beach view was gorgeous.

the atmosphere is relaxed and stylish, and the adults-only setup makes it feel calm and grown-up

property is perfectly located, neat spaces, have a good bar and infinite pool to enjoy this part of the city

the pool is nice and i thought the over all experience is nice

pool and room customer service

pool and the fact that included a parking space

buatifull the pool

staff was amazing place was very clean nice clean pool

the kids loved the pool area which had a waking pool, a pool and a hot tub

did not eat breakfast there, however, my educated guess would be exceptional because everything else was

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests convenience

room spacious, different breakfast options available and delicious

site restaurant and bar are great

attentive staff, nice restaurants, nice pool and grounds...great drinks!

the champagne at check-in and the pool and beach area are superb

the oceanfront - sunrise is stunning)

the spa is extraordinary, an over the top experience

facilities

tificial) and a sandwich with

breakfast was disappointing, it consisted of coffee, orange juice

the lobby is beautiful and a hot breakfast was included

hot breakfast

very safe and secure, continental breakfast, very clean

full room service not delivered in a paper bag.

the staff at the bar by the pool were amazing and very friendly

pool for toddlers

the staff were kind and helpful and the resort gym was a great perk, with all the equipment you could want/need

love the room, the beach and the casino and live music

of the staff was very attentive needed a late check out mad no hassle amazing location great for instagram photos all over the hotel food

friendly staff, great location, nice pool, good gym, all was very nice

we enjoyed the rooftop pool and bar in the evening

the location, the food, the staff, the pool, the comfortable bed, the shower !

pool is nice but definitely not big enough for a hotel w that many guests lots of kids and wig hair in the pool and it’s is not on the beach but only a block away besides the pool