pool and room customer service

parking was small

it's a remote area, but 15 miles from the airport and free parking

pool and the fact that included a parking space

parking wasn't the best

service at the pool was even worst, i would have to chase the waiter to try and get our order in

the pool is amazing for everyone

golf field

the pool was dirty, surprisingly. the food was very expensive.

you’ll have to park your own car and either walk back or arrange a golf cart to take you back to the hotel

because of covid 19 couldnt see the gym or the game area or sit to eat

it was very good, nice breakfast, greetings very good! free laundry! no noice very good!

very large and modern gym bigger than a planet fitness

simple, no pool, rooms are just ok but it is very convenient for catching a very early flight since it is

no room service

the casino also was good place to spend away time in the evenings

we have 2 kids 5 an 3 our kids take naps

due to covid-19 everything was closed in the hotel, such as the pool, restaurants, bar and casino, they always responded to our needs in a timely manner

gym - small workout room with two treadmills, some barbells, and a universal

service was pretty bad even yelled at at one point by bar waitress

the property is well kept, as in the green areas, pool, gym, and lobby

the gym pool and beach open 24hrs restaurant was amazing location was amazing staff was

the private beach, pool it also had a casino. break fast was great.

in a perfect spot with access to main highways, and love that has access to the beach and has a pool too

didn't like how there was no separation from adult and kids pool

friendly staff, good bar and food.

everything, gym awesome ud83dudc4cud83cudffe

wasn’t sure what to expect for the happy hour snacks but bringing the kids was hoping for more of a variety of food options

excellent selection for breakfast, free luggage storage, affordable guest laundry, very friendly staff

the hotel very nice and clean, lovely suite and laundry room a plus

i liked so much the pool and the ubication!

it was fantastic, i loved the pool area. comfortable space

are terrible liking water went twice , job was not completed , bathroom was wet all weekend, room service staff was excellent when we ask for help of the situation, left room the second day

the amount in bar soap was too small- fell apart quickly but i still like your place

room service staff where great but the mgt staff left to be desired

wifi didn't work in our room

good pool

staff was very helpful and friendly, room was great! pool was clean and relaxjng.

the room and room service was excellent

early check in

customer service from staff, room and view gorgeous, comfy bed,variety breakfast exceptional suite they gave me

the gym was 24 access

some of the staff and the marijuana smell in the hotel and around the pool area!

breakfast location service

location clean, quiet, great staff helpful great pool bartender female

excellent hotel, beautiful, casino, night life. great restaurants in the hotel.

thing i didn t like was seen an employee standing by the pool area and not be allowed to sit down was a rainy day and i feel sorry for the lady standing

i had three kids who are only a pancake and bacon

lovely beachside pool was amazing a lot of great people out there to meet and mingle with

was excellent , food was great , loved the 4 pools

the laundry room...machines were not working. ..

no entertainment center for kids.

the wifi went down for a couple of days

the wifi connection

they also had free popcorn and drinks for the kids

very nice, bryant at the restaurant a great server, friendly front desk staff, appreciated the early check

the pool was everything you could hope for

location, pool

beautiful pool area too

pool area very nice, bryant at the restaurant a great server, friendly front desk staff,

new renovated rooms, spectacular views, pool area is really nice and well set up

lots of amenities

need dinner restaurant. pool bar swim up should be open more. nonexistent pool service.

beds were comfortable, definitely loved the pool area and pool bar

the hotel property is clean and has great amenities like a spa,gym and nail salon, with great food options

the pool more clean next time.

the rooftop pool was very nice

the price of.the parking, the price of the breakfast totally overpriced

didn t like the breakfast

we didn t get to use the pool due to covid but other than that we were satisfied

of covid, restaurant, gym and spa were closed

arlet is a star) to the room service staff

i didn t use the pool or gym this time

the room very clean. channels on tv work as did the wifi.

the pool

adult only. staff was great. pool was nice.

breakfast could have had more options

the breakfast was okay but the coffee kept running out (which does not bode well for folks who needs

was not as quiet as we would have liked in the evening due to some guests not following the pool or quiet time hours

pool and garden area were lovely, the room we were in was what i consider on the smallish size, and

pool water not heated, small spa and gym

the resort is spectacular! the golf course and all the amenities are 5 star.

don't forget the pool was amazing too

i wish they could have a better spa facility

pool water not heated, small spa and gym

overall, i think it is a great option for senior people/families with kids

pristine beach; big waves; plenty of beach lounge chairs and umbrellas; beautiful golf courses; delicious breakfast buffet; friendly staff; variety of restaurants on the property

couples massage and the bed heaters didn't work, there was no hot water in the showers at the spa, and there was mold on the drywall in the spa bathroom

room service food was yummy

golf course

the kitchenette had a full-size fridge along with everything needed for preparing meals

the pool and bar was awesome

the pool area

there were three pool areas with multiple places to eat and drink both indoors and out

the welcome, pool and amenities, everything was perfect!!!

clean simple oceanfront property with pool.

the small pool was refreshing

breakfast was weak but it was free and was technically only supposed to be snacks so it overall met

we didn’t know they have any breakfast in the hotel

there was no breakfast due to hurricane irma aftermath

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there just to get me a drink before close

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

loved the restaurant and bar directly on the ocean

resturant and bar were understaffed

good location, friendly staff and nice property. late check out was amazing to have!

we booked a corner room and it was quite large, pool setup was nice, peloton bike in the gym, food and snacks on site, small gift shop (bought postcards), complimentary water

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests convenience

laundry facilities were difficult to find and the dryer didn’t dry the clothes all the way unless

did not like that there was no continental breakfast.

the gym was close. the pool is too little for the hotel.the parking is too spensive.

breakfast was disappointing, it consisted of coffee, orange juice

very safe and secure, continental breakfast, very clean

no breakfast

the breakfast is very ample

the casinos and beaches are close to the proximity to walk

access to the main marriott for beach, spa and gym

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

spacious and contemporary rooms, roof top pool, gym, lush wall garden at the entrance , 24 hrs self service food stand in the

used the gym and loved it also the pool to die for

pool is nice but definitely not big enough for a hotel w that many guests lots of kids and wig hair in the pool and it’s is not on the beach but only a block away besides the pool

and finally the breakfast

breakfast hours need to extend a little more

pool and other amenities

think the fitness gym needs a little upgrading on some equipment

the pool is nice

were wonderful at acclimating our luggage for early check in and check out

floor/below has a view of palm trees and the pool

laundry room was unkept

the rooms had a little moldy smell. other wise my kids love the pool and the beach.

staff, pool, quick access to the beach.2

pool area and beach was wonderful

pool and hot tub were awesome

two casino's in either direction 3 blocks from hotel

small pool

pool was open 24hr,staff was amazing and very convenient to the beach,restaurants and beach

nice bar downstairs, gym, coffee shop, helpful staff

the terrace and pool were nice also

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

the pool looked nice but i never used it

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

lobby could be a bit noisy in the evenings since the bar was located there

year’s eve party for guests and locals, and people bring their entire families (including young kids)

need separate pool area designed for kids

casino was great the restaurant by the pool was amazing

i wish the spa was in the hotel. but it’s only a block away which is not bad.

but we were able to use the pool and gym at the hotel next

cleaning room service came everyday, breakfast was good, and pool area was amazing

i was traveling all day with young kids as young as 3

small pool and gym available on site

location was great. the strip is walking distance. food, night life, casino and the beach.

+ water/french macarons + style + sister property + location (no beach view but close enough) + early check

my husband before going on to the rest of the island, and planed on spending an afternoon at the pool, happy hour at the rooftop and enjoy the views

the pool!!

breakfast was good

very expensive breakfast and drinks/snacks in the room

breakfast to the room was served in plastic cups and burger packaging

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better quality food on every type of bread and

the design the pool the whole entire set up

we only ate breakfast once but it was delicious

poor breakfast

breakfast and atmosphere. above all i enjoyed the hospitality and the employees

spa prices quite high so declined

enjoyed the hotel and everything it had to offer, pool, gym, towels for pool/beach/adult only area/drinks/complimentary bottle water

good location, free wifi, free water on your room

the room service was great they have butler service which makes you truly feel special

of the pool was great, as well as the pool bar staff were extremely helpful

bar was only open until 6pm

room service on point. staff very friendly

rooms were clean, staff was freindly and helpful, and the pool deck was a great atmosphere

we were looking for a hotel that s adults only and this was it

restaurant or bar not open

& i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

all of the above, but the big plus was the swimming pool and the laundromat... a big plus.

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

restaurants, pool, staff

the place, the bar down stairs and the roof top bar as well

) also, it would have been nice to have espresso-based coffee at breakfast

the breakfast was good

good selection of breakfast food. excellent location.

side and the patio), and live piano on thursday night was fun and invited

pool and hot tub closed to early

i love the pool area and bar

good location, excellent beach and pool facilities, friendly staff, excellent cleaning service.

is fine but for someone like me how gets overstimulated very quickly i loved the calmness of our pool area and the option to sit in the multiple gazebos

one glass of wine at bar was $16

was great - close to where we need to board the cruise ship laundry facility was

- regrettably, i observed that half of the gym machines were in a state of disrepair

the facilities stated they had a gym, but when i arrived, there was a note on the door that the gym was closed due to renovations

it is close to where i was working. the availability of a gym.

the gym is super, the staff is very friendly and service oriented

gym needs improvements and rooms need to be updated due to weather damage from recent storms

the outdoor pool and connecting beach.

my kids loved the water slide.

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus the drinks and food by the pool was delicious and the staff was very

we enjoyed the pool and bar. staff was great.

very delicious breakfast, nice pool area, clean rooms, very friendly and helpful staff!!!

small pool, free wifi, personal is in the good side.

great location and the free convenient shuttle to take guest around the city.

staff is very friendly and the breakfast is delicious

and pool area for those guests that do not follow rules such as no glass in pool area and no kids playing on the treadmills in their bathing suits

the bed and sheets are super comfortable and our room included a small kitchen

the game room for the kids was great

the gym was great also and the breakfast

the cruise terminal, lots of places to eat near by, excellent staff , great multi cultural buffet breakfast, lots of fluffy towels in bathroom, great size beds and rooms,

the only other thing was the coffee bar didn't open until after 4pm due to staffing issues

charged me 86 dollars for room service that i didn't order and have yet to remove the charge

rooftop pool very nice

joshua who worked out side at the bar was the best

food drinks and music by the pool! especially at night time it was a good vibe !

restaurants and casino on the property and staff was friendly

the gym was nice

breakfast

shuttle service was not running on time.

there was a shuttle that transports guest to old san juan

no restaurant to have a breakfast

restaurants and room service are overpriced.

room service was efficient

there's a lot of area to kids of be secluded on the grounds of the hotel

like how there was a section for family and kids

this was really a bummer for myself, kids, husband and cousin