super welcoming and nice staff, right off the highway, spacious parking available

nice extra with the free bar of champagne and popcorn

modern rooms, very big bathroom, little balcony /private garden, lift, coffee machine & mini bar

such friendly and kids friendly staff!!

the snack bar provided good menu of light meals

nice breakfast

it didn't have an outdoor pool area with sunbeds - there is an indoor pool, but i think you had to pay extra to use it as it

did not have breakfast. staff was extremely helpful and very friendly. no negativ to say at all!

the spa bath was very relaxing

nice welcome by the staff, comfortable and spotless bedroom with balcony, awesome location, nice breakfast

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

wifi was very poor, there was no bar

the hotel is beautiful, clean, spacious and they have nice play areas for kids

wifi with disruptions in several rooms

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

had a restaurant and bar on site.

restaurant could have been open, bar was closed when we got back

the hotel has a cosy restaurant with a good look as well as a nice bar area

it and it felt like they were the owners and had an investment in the local community (the bar was full and wonderfully noisy with locals who looked like working farmers at the end of a days

the restaurant and bar area were very dusty and there is a small terrace at the back of the hotel where we sat and

parking is plentiful and secure

accomodation, great view and usefull parking

good parking facilities and easy access for wheelchairs

quiet, very clean, convenient free parking, simple but good breakfast, wonderful view of the mountain and valley, and nothing really

private parking and good communication were also much appreciated

pricing model for minibar and room service is way out of line, 25% surcharge for anything in the room

everything, restaurants service was excellent specially at breakfast

left the staff rushing around multiple errors on our room service orders

view of the ocean and extremely great service by the staff especially itziar who served us for breakfast

speaks for itself, but the hotel is modern without being dry, the staff are excellent, the the spa is delightful

should publicise your bar snacks more

although we could see the beautiful gardens, the view was overshadowed by the unkempt pool area

the outside pool is not heated

to use the spa room, there's an additional 25 euros for 1

it was a pity to pay extra for the pool and spa.

the spa was really good and invigorating

building with big rooms big parking beautiful area good breakfast nice staff working there very good

the pool and restaurant weren't open because of covid so that can't be counted against them but the

the bar area and outside area especially without cleaning and a bar lady hating her job it seems

very nice and quiet place. very good breakfast

slightly later check out time than normal which is great for organising kids

awesome swimming pool with proper depth, lot's of sun beds on two levels

we also hoped that pool would have been heated or at least stated it was not heated

shame, since more noise nuisance was caused by kids running at 22h at night right above my room

the gym is not worth to mention

it has small gym although better say a couple of cardio machines and some

i ask the front desk the night i checked in why the wifi was so bad i was told to i should just except the why it was because they had just reopened a

breakfast and gym were excellent

there was only one person, doing the check-in and reception, answering the phone and running the bar with terrace

were no facilities in the room - no tea and coffee making - and no bar fridge

great location, very clean, nice bar restaurant and helpful staff

great beds, shower and breakfast

bar and good restaurant for dinner (although the websites are not too clear about this, there is

brand new, with bed the size of a football field! breakfast was excellent and good value.

catering and bar quality is excellent and reasonably priced rooms are modern and well

expensive. the gym was closed.

good bar and food.

i enjoyed the gym

great views and location. kids loved the free sweets! clean rooms and good facilities.

with 3 year old daughter, the personnel set up a separate comfort bed for her and even gave her kids amenities that

the snack bar is very pleasant and ideal for a drink or snack any time of the day

the food at the bar is really bad

they helped to get 2 rooms together so parents and kids could be together

the bedrooms were clean and comfortable and the same with the bar area

from the beach and old town(you need to use bus) was good, in addition, there are a lot of good bar and restaurant near hotel

they have their own bar and restaurant downstairs

tapas bar was awesome - food extraordinarily tasty

wifi not good

out after that), and then on the last night being called down from my room as someone in the bar had not paid their bill

clean rooms and great food in the neighbourhood bar and restaurant downstairs

there is a rooftop pool with a snack shack for convenience and the main hotel bar had a lively atmosphere in the evening

there was a decent sized restaurant and bar area, although we didn’t have food, so can’t comment

great bar and restaurant for a 3 star hotel. nice area and facilities. free parking.

didn't get to use the rooftop pool but it looked lovely, as did the surrounding terrace

small but decent gym available, and the pool is very nice

remember though kids, this is donosti and this is what €99 gets you on a monday night

there were also kids making a racket at 6am

our kids had 103, also a great room

free parking was available on a first come first serve basis

pleasant bar offering meals and snacks from the restaurant kitchens

wifi throughout the hotel and room

clean, modern, comfortable, parking outside hotel

the bar serves lighter food from the restaurant that is just as good, rather cheaper

sad you had to pay extra for the gym

our stay at barcelo

family room is composed of two rooms connected with each other - good option for a bit older kids

- breakfast was excellent with a wide variety of food choices, well appointed and comfortable room

the menu of the breakfast is same every day

beautiful spa and gym, excellent breakfast, super kind people!

actual laundry on site

great breakfast, nice pool, really good room

very comfortable and clean, out of town but easy to get in. rooftop pool was great

com website is not sufficient as you will have to pay 30 euro per person to use the spa area, and kids are not allowed to enter

you news to take the car or bus to go center but the bus was resolu easy, even with the kids

the staff were so helpful and they arranged room service for us when we arrived after a long day of driving

comfortable and modern hotel, good room service, staff was friendly and keen to help.

very helpful and friendly staff, nice and well organized parking, great breakfast

and it’s a “fancy” one, so not as easy to get something to eat for kids

we ate in the bar and enjoyed the food and drinks

bar tender served us drinks and then told us he was closing and turned the lights off around us

advertise a gym but its really a room with a treadmill, stepper and indoor bike which needs some repair

rooms for the price, very convenient underground parking ( if available ), staff were great, good gym, it is approx 15 to 20 min walk to the old town ( for us was not an issue), we enjoyed the

i’m being picky, bar could have a bit more options but bar staff were very nice and welcoming as were the breakfast

good service at the bar and very reasonably priced

stunning building, spacious rooms and lovely rooftop pool area.

answer at all after several calls) and no assistance from the reception in that

the entrance and bar to this place is stunning and fairly priced and the building was apparently a former convent

great rooftop sunbathing area with small pool

delighted there was a good car park. we were facilitated with an early check in.

wifi was very poor

location bed staff wifi

free wifi

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

breakfast has all the options for everyone and a good variety

mini bar items quite expensive hotel isn’t cheap although nothing really is in san sebastián

it would be nice to have a bar area for guests.

laundry service was a bit slow

) as huge trucks were unloading and loading huge metal containers full of laundry or smth

excellent wifi connection

wifi worked really well

were very clean, nice big showers, and good wifi

wifi worked well

comfortable room, small terrace, excellent breakfast, close to the centre

a bonus too, there was a small fitness room we used daily

was no bar at the hotel but there are plenty just around the corner

location, lovely friendly staff great place for a visit to san sebastian pet friendly bar facilities were

nice room despite the internal courtyard, small but serviceable fitness room, very good breakfast

excellent breakfast at a reasonable price, fitness centre, good hearing (it was cold when we were there)

20minute walk from the beach with kids

the reception was also very friendly and helpful and breakfast was pretty good too

all good but strange there is no room service in a 4* hotel

wifi basically didn't work on my 9th floor room, which was a little disappointing

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car and finding a space to leave the car in a busy city

location boasting magnificent views of the city from the rooftop bar and pool

the room service and bar isn t 24/7 - both stop at 11

hotel was immaculate and the facilties were great - spa, gym, roof top swimming pool and bar

personally don t think you should charge extra for spa access and indoor pool for hotel guests

location, amazing view over san sebastian bay, swimming pool, spa & gym.

especially the nice lady at the breakfast/bar

room good and staff in piano bar excellent

very good location. great room! very good breakfast at cafeteria!

location cafeteria is very good dont bother with the buffet breakfast just have breakfast in the hotel

very good breakfast buffet

plenty of free parking

staff, comfy stay, great parking and also dog friendly

wifi good, parking free, cleanliness

no explanation, there was a little fridge pretending to be a mini bar again unplugged

bar open till late hours

excellent bar and room service

have a small gym and bigger pool with sun loungets

overpriced extremely small rooms no gym

great location in old town, right next to the beach. lovely rooftop bar and staff were amazing.

did not make use of it though)

great breakfast in the

great location, free sauna and gym, amazing staff,

better water supply in gym, restaurant expensive with very tiny portions

we loved the comfort of the bed and pillows, the blackout blinds, the food/room service and attention to detail

we ordered room service a couple of times and it was always extremely quick and delicious