staff were super friendly, food was amazing, bar was cosy and friendly.

host was amazing, bar had a buzz about it you don't normally get without being full on

on the evening the flirts bar is really friendly

host was lovely, and opened a small and cosy bar for us even though the next door club was closed when i visited

we had arrived on a bank holiday and that evening the bar and other parts were not open, which was a shame, but was not a problem

6 is directly over the cooler in the bar and the constant noise was very annoying and so took ages to get to sleep

on the plus side the bar and restaurant onsite were wonderful

big hotel, lot's of parking (which you do have to pay for but not bad price), nice bar and restaurant area, they do have leisure facilities but we didn't use them (+)was clean, staff were friendly (except one female) however breakfast was lovely and the bar was brilliant (+) the bar was very convenient for us and it was just a good no hassle stay (+) evening meal was excellent in the restaurant, and staff in there and the bar were brilliant too (+) every area reception, restaurant & bar so friendly and efficient (-)needed more bar staff (+)desk and the bar staff were excellent (+)from reception to bar and waiters and waitresses were fabulous (+)rooms were clean and tidy and bar area was very nice. staff super friendly

the breakfast is quite basic and kids shouting and running was sometimes disturbing

the robe on the bed and slippers. room service were efficient.

hotel, a little dirty in the main corridor but that was where alot of families were staying and kids running around

the breakfast is quite basic and kids shouting and running was sometimes disturbing

lovely staff, bar area was clean and comfortable

the staff were really friendly and helpful and the bar was well stocked and staffed, always a bonus

throughout our stay when we had a drink in the bar and at breakfast staff were first class

convenient that there is bar at hotel

prices in the bar were stupidly expensive

staff, bar n location

was spotless, staff were friendly and hotel bar was a bonus after a hard day at work complimented by the rooms low price i would definitely

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

everywhere was clean, loads of parking, staff were great, bar was cheap

also a bar & large reception area with comfortable seating

our tv didn t work, the beer and cider at the bar wasn t great:( (+)of food literally opposite carpark multiple choices cinema too breakfast was great staff in bar area very happy and accommodating would definitely stay (-)only thing i'd recommend is a drinks vending machine etc for when bar and starbucks is closed. (-)lamb rogan josh from bar was poor- very expensive for 14 with 4 chewy bits of lamb in it (-)to complain about, if i had to be picky the bar was room charge or cash only

kids loved the swimming pool but we didn’t know until we got to the pool that children were only

the staff were very friendly. the rooms were comfortable and the gym was terrific

breakfast was good, good selection of food. the sausage was nice

location was great for the kids , the pool was warm , the staff were friendly and helpful

location was ideal for the black country museum and the peaky blinders bar was excellent

can say is what a change and how lovely this place now is,,,, well worth checking it,,,, also the bar is something else it's got a massive function room and does fresh food from it's kitchen and

rooms are excellent food tremendous all staff really friendly peaky bar is excellent games room is great, laura, jo

staff, ate in bar tuesday evening food was lovely and good value

parking was free and very near the zoo

spacious rooms. a lovely bar area. friendly staff and an amazing buffet breakfast

great small hotel with lovely helpful staff and good bar and restaurant.

i had a delicious meal in the bar one evening and the breakfast was great too

bar downstairs and a restaurant also a lovely pub just around the corner that did

very clean and quiet lovely bar and staff

the atmosphere in the bar and restaurant is fantastic

clean room friendly helpful staff cleaners and bar staff were great

comfy rooms and a bar plus beautiful meals this place is just right if your working or visiting friends in the area

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

the bloke behind the bar twice over charged for the same drinks

the bar food was average but the breakfast was great!

lovely hotel, great bar and nice, clean modern rooms

the hotel is always very clean, food and bar always excellent

bar staff considering i ended staying on my own, the guy behind the bar with dark hair was lovely

the bar did not have sky tv so we had to go out to a pub to watch england match.

be helped but what i don't like is trying to manoeuvre around all the tables and chairs in the bar area where you need to pass to get to the rooms

bar & restaurant on site

the bar closes a bit early

convenience of the bar and restaurant, clean, stylish room and friendly staff

the check in process at the busy bar area

bar and restaurant good

the bar and staff were very helpful

great location easy to find restaurants bar and casino within walking distance

we haven't tried the restaurant but the bar offered a nice selection

tv remotes and wifi signal occasionally temperamental ...

plenty of breakout areas in the bar area with comfortable seating

food in the bar area was ok-puddings yummy

the free mini bar was a really nice touch

the drinks in the bar are a little expensive.

really well trained staff especially bar and food

taylor at the bar was exceptional

the bar area.

barclaycard arena for celine concert so booked an overnight stay, good location hotel booked taxi

very friendly staff and a good breakfast. nice bar facilities

the breakfast choice was great and a cosy bar area too

i prefer rooms with a view - room 9 has a view of the upstairs bar - but it’s just a quibble!

check in was quick and they serve a good continental breakfast at the bar next door on weekends

great room, great bar with roof terrace at the adjacent button factory

reception and bar staff lovely. room clean and bathroom new. good teamaking facilities

great interior ,bedroom was gorgeous with great character, pub adjoining to it was lovely and the bar man couldn't have been any more helpful & nicer, looked after us really well , nice continental

ich is the checkout time), but the bar didn't open until 12, meaning we had to go out for food

was perfect from start to finish, the staff couldn t be any more helpful, spacious bar and restaurant area, breakfast buffet was amazing value for money, the burger menu was amazing

superb especially liam in the bar very helpful great to watch football good atmosphere lots of tv screens superb gym bedrooms

venue was quite cold overall, especially the bar

at 2 as it was very hot and we had to leave our case in the car but wasn't a major problem as the bar was open

hotel is on top of a bar so don’t expect a good nights sleep

arrival the staff were very friendly and helpful the hotel is very clean and the breakfast is lovely

breakfast was good

nice place goof area and breakfast was great buy wifi and signal issues were abysmal

location staff very friendly, rooms were very clean and comfatable great breakfasts and aminities bar open and snack machines open on

have been mentioned that there were 2 coach parties staying at the hotel when booking in as the bar area was

close to m6 . bar on site .. good breakfast

pecially because it was included in the price) the jotel had every little thing u can thing

sarah behind the bar is amazing

the facilities, the bed was so comfortable and the pillows, the breakfast was wonderful, the bar really loved it and bar staff were lovely and polite

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

great bar and dining room

furthermore, the bar located within the hotel itself was an added bonus

hotel was really nice & very quirky, each room was different & the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast

fantastic bar and breakfast

bar was also lovely

the same guy served us in the bar for drinks when we got back and ran the bar on his own, a real credit to the hotel

staff were friendly, bar was lovely and breakfast was great.

the bar were serving elo themed cocktails - nice touch

hotels location was lovely and the bar was great too

was excellent- the reception staff were particularly helpful and pleasant so we're the bar staff

lovely room with all needed for a great stay. bar fantastic atmosphere and lovely time.

barry and the other bar staff were lovely

location for us as we were attending a concert at the utilita arena, a nice cocktail bar where we had a few drinks after our concert

time telling when the website said alcohol at the bar was not available at 22:40 informed it was nearly 23:00 when restrictions started

easy walk to bars, restaurants and nearby convenience store

also, the hotel bar for an after show night cap

the reception area with small bar was bright and airy

used the bar later and it was clean and pleasant

no luggage storage options so if you arrive before 3 you have to pay early check in

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

the car park ticket and free drink voucher left on the bed is a nice touch, the honesty bar and the highfield pub next

breakfast is next door in the bar, the food was delicious and the bar again very well presented

at check-in , in restaurant and the bar were all lovely

honesty bar is a nice touch, breakfast was delicious

centre and transport breakfast well presented lots of choice there wasn’t much staff around in bar area waited quite a while for staff to serve

the dinner menu was a little overpriced but the bar menu was not bad.

did realise until i checked one of my receipts at the bar they were adding service charges without asking or informing

the bar entertainer was excellent

perfect location, great bar area and super friendly staff

it had a lovely little cocktail bar and restaurant at the location with a lovely coffee shop next door

there’s a bar downstairs in the hotel and as a solo female traveller, i just didn’t feel safe

and the speakeasy vibe of persian bar is amazing

the mini bar is complementary great size tv

the experience was great except the early check in fee

breakfast and the bar area

lovely hotel, it was warm, clean, and very modern, the bar area is nice and the staff are very friendly

the staff member who served us at the bar at around 1am was also very friendly

the music in the bar area was too loud for my taste but that's just me.

spacious room, excellent breakfast and nice chilled out bar area

the staff in the evening at the bar was exceptional

the bar was a bit impersonal.

had the executive suite), the facilities at the hotel such as the lounge area and the on site bar were great

amazing friendly staff, lovely room, lovely bar & breakfast.

bar / restaurant looked very nice

except the bar didn't serve my favourite nightcap of southern comfort

great location, spotlessly clean in all areas very good breakfast, bar service very good.

clean good signal on the wifi location very close to brindley place and the utilita arena bar open 24hr a day with limited food options also available 24hr staff very friendly and

snack bar caused a delay due to payment options and reception had to support

bar prices were not ridiculous and the location was superb

very clean, nice bar and food was good

we decided to have dinner in our room and again the bar staff were fantastic in helping us

of drinks in their beautiful bar and restaurant with excellent meals

would've liked the bar to be open later than midnight.

and all wonderful reception staff as usual and amazing cleaning staff for so spotless clean , the bar and amazing meals and staff in restaurant never use the swimming pool or spa etc but by people

the drinks in the bar were a little expensive

the hotel itself has a gym, bar and room service is available for food

poor service in bar when returning from concert

great tea selection and coffee machine - the bar staff even kindly gave me some oat milk for my coffee as i'm vegan

guests from the bar next door sitting on the steps smoking

there was also a note with a chocolate bar left on the bed as a lovely extra touch

great location friendly staff. bar open till 2 am. nice clean rooms

very clean good bar and facilities

reception and bar staff were great

unlimited juice bar good location

we got a pizza at the bar which was really tasty and very large

staff very helpful and friendly. excellent bar and food service way into the night.

nothing - maybe the bar could stay open a little later

kept awake by loud singing in the bar at 4

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to relax in

friendly welcome, spacious room, relaxing atmosphere in the bar and the huge selection of fresh breakfast options

the bar meals we had were delivered promptly and were delicious, as was the buffet breakfast

i was in the bar area & dropped my purse under the table - didn t realise until i came to pay the bill in the

the staff were lovely especially the bar manager forgot her name

restaurant and bar area was good, we had evening meal and drinks which were reasonably priced

drinks at bar could have more choice

reception and bar staff were incredibly welcoming and friendly.

at the bar for quite a while to order food in the evening, staff were busy on main reception

reception & bar staff pvery pleasant and helpful

good location clean helpful staff comfortable nice bar nice breakfast

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and breakfast room staff as well

was excellent, breakfast was excellent, the bar area downstairs was really good too

the room , bathroom was amazing, and the staff , especially the two lady's on the bar was outstanding , polite, couldn't do enough for me

the bar was a lovely space to relax in, and the food was delicious

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

have been a mini bar really at that price to

everything was included in the rate, breakfast, all items in mini bar etc

loved the complimentary mini bar and balloons on the bed for my partners

wasn't very pleased with the bar upstairs closing so early, when brought 3 business colleagues back for a drink after dinner at

lots of noise from 25th floor champagne bar & restaurant through the night

really nice friendly bar area, overall excellent value for

bar stocked many drinks

hotel is right next to the canal with bar and restaurants

no facilities at the bar to make coffee when starbucks was closed

mini bar great asset

shopping staff all friendly and helpful breakfast was lovely would recommend the eggs benedict bar snacks really good

afraid i can't remember the staffs names but the bar staff young guys was amazing and the young black gentleman who work at night i believe soon to

price and facilities available in the price and of course the mini bar and snacks available for

we had lunch in the bar and it was delicious

very welcoming, rooms were beautiful, plenty of room, mini fridge, tea making facilities bar downstairs, restaurant, lovely breakfast choice of continental and cooked

proximity to the centre bar area

interior decorations of the rooms and all common spaces( restaurant, bar madeleine, staircases)

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

location and bar area and breakfast and comfortable bed great hotel!

the staff at reception and bar are excellent.

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

the bar area is comfortable where you can relax and have a snack with your drinks

mum and i) to watch the world cup match at

very nice hotel great location. to top ot off hiding bar downstairs was a fab find.

clean and modern, with super friendly staff and a great bar area with a pool table

under construction in the reception area, which made drinking in the bar uncomfortable.

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

o people working behind bar on sat 8th just ignored us and could have offered to find

rooms, staff and 24/7 bar lovely place and right by o2 academy

who checked us in and out was extremely happy and more than happy to help and martin the bar tender was amazing at making cocktails and even made us some that weren't on the

the stuff at the bar lack customer service skills

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

there was a horrible smell in the toilets near the bar near reception

very comfortable bed. clean. very close to theatre and shops. nice bar for evening drinks

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

would have liked a night cap in the bar when we got back but it had closed at 8pm.

excellent value for money. great location and bar staff friendly.

great bar with real good prices

great place and desk guy was sound and bar beside great crack in station bar very friemdly

were welcomed amazingly by every staff member, from reception, to bar staff and breakfast staff

a huge shoutout to shesh, ashley, and patrycja, on the day and night shift at the bar and restaurant you all are amazing

very rowdy spill over from the bar into hotel reception at night.

the hotel had great facilities including a good bar and ambient seating area to relax

big beds and clean rooms with a bar and breakfast option in morning

everything was spot on, good food and nice bar too

no lights on the walk from bar to

staff were fantastic always willing to go the extra mile service in the bar and restaurant etc

road, when we returned at 10 30 to our cabin, we hadno tv monitor, had to go to the reception/ bar to get help, very helpful also with the heating radiator in the cabin, cou,d not get it to work

is what we wanted and i like it had trees around it my partner was able to play golf and food in bar

bar could do with a better choice of spirits

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past - although i didn't make use of those

no music in bar as background

i can t comment on the restaurants or bar as all these facilities are currently closed due to the restrictions

the car parking is 15 for 24hrs, also drinks at the bar pricey, 2 champagne cocktails 30

there is a 24 hour bar and restaurant

the staff were incredibly helpful and welcoming, lovely bar area and breakfast.

bar across the road doesn’t close till 3am so you can hear the music from there but it not that

service, didn’t expect a 24 bar and restaurant

i especially liked the 24hrs bar with food and alcoholic and non-alcoholic beverages, the breakfast and the option to leave my

and in particular the manager running the bar - extremely helpful and lovely

lovely bar

collar place, interesting people at the bar and staff that is quirky in the right way

bar with a lovely atmosphere

the water pressure in the shower was amazing. it was warm and cozy. the bar was very nice too

dined in the bar twice and food was delicious

although i appreciate it may of been bank holiday was extortionate as admitted by a member of bar staff when mentioned during discussion

restaurant and bar was great

the bar facilities are superb, the meals are delicious and very good value

breakfast and had nice meal in the bar area of hotel the night before

too ad the bar was closed but all minor

also, whenever leaving the hotel we were asked to leave our key but this was at the bar and, when it was full, meant dropping it off and picking it up again could take several minutes

was directly over the bar and the sound from the big screen was like having it in our room until midnight

very nice bedroom, good bar ( except for the taped up couches )

off to a high standard of decoration in the victorian theme, with beautiful chandeliers in the bar area, this hotel is a hidden treasure run as a family business where you can see the owner

my only complaint, if pushed, was the lack of a wc at bar level which meant going downstairs to use the loo

breakfast bar was delicious and plentiful

bar comfortable, live music and reasonable priced drinks

everything beautiful hotel.. welcoming entrance beautiful room, nice restaurant and bar area

the patio in the bar area is worth enjoying when

having a bar on site with happy hour from 5-7pm was fab

bar staff are rude

the bar was well stocked and breakfast was good value

staff are friendly when you see them the bar is un attended so waiting a while location brilliant but reason would not stay again 4

tasty breakfast . bar open late . comfortable room

bar was definitely over priced but bar that nothing else

dogs are not allowed in a restaurant, but no problem as we could eat the breakfast at bar area

very modern with nice bar area and separate dining facility

social aspects, the large open spaces for congregating on the ground floor in the bar and in the restaurant

staff were excellent, and the bar and beer gardens were superb

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

i love the bar also, they didn’t charge for the tea or coffee because we were staying

free tea and coffee at the bar anytime beds were comfy easy check in and out large car park perfect for a gig at villa park

staff great used bar for food lovely! local’s lovely

a shame the on-site bar isn’t allowed to be open at the moment on my last stay the full english was very

was handy for where we needed too get to, room was very good, bar and food where excellent, staff friendly,kind,caring and polite, the lodge was very clean and

bar area was brilliant on a friday night, live music and plenty of choices for drinks

the bar lady was so kind she even rang an uber for me to save me money getting into the town

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

also i arrived a little late but there was still some service at the alcohol bar which was good

the bar / restaurant area was nice and the food was definitely a bonus!

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

was clean and the shower egrets, didn’t eat or have a drink in the bar as i wanted to get an early night

management are brilliant, together with bar staff.

nice bar and restaurant downstairs

nicely maintained bar can’t fault the place stayed twice now and will stay a lot

was amazing and bar facilities was great

the only thing was the bar and spa closed too early...

welcome, spacious luxurious suite, excellent room service, cosy bar area, splendid dining/breakfast room, ample car parking

nice bar good rooms helpful staff

food in the bar was excellent

beautiful bar area

noisy with a room above the bar but worth it

outside bar vas very welcome

the bar was lovely especially the outside seating which was spacious

lots of space to sit in different areas near the bar & outside

,the history of this place is really interesting then out at the back there is a bar some booths , tables and a dj and street food vendors , amazing stay , walked into city centre

great bar with friendly locals

was wonderful, 24 hour bar yet the rooms were silent

friendly staff in the bar, the bar area is spacious and inviting, the bedroom was nice and the en-suite was new and the

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

the customers in the bar were very welcoming

the food at the bar was really good and fantastic choise looking fotward to my next

not enough bar staff had to wait a long time to get drinks as staff were busy on reception

good bar service, even able to take drinks back to room

the bar was opened for 24 hours

the girls working on the bar thursday and friday couldn’t have looked after us any better

clean and quiet nice bar area and the manager pauline was brilliant we enjoyed our stay here very much don’t believe

to stay for good prize, close to city center (about 3 miles), very nice and friendly staff, big bar inside with really good prizes, room was clean, smell nice with fresh towels, bathroom with

of a run down/industrial area, however upon entering the premisis the lady who greeted me at the bar was lovely, directed me to my room and the parking to the rear

staff was really nice, we were allowed an early check in and we were assisted immediately when we reported an issue with the heating

friendly staff excellent bar food lovely, big, clean room & bathroom

slightly pricey in the restaurant and bar but it's to be expected.

bar was open late on the friday night when we were there

v clean, bed comfy, 24 hour bar with very friendly staff x

perfect base for a short stay. clean, quiet with a nice bar and great breakfast

having to walk across the bar to get the elevator to the room.

lovely helpful staff, when we were due to leave my friends had a flat tyre, the bar staff and locals at the pub all helped to make sure she got back on the road safely

bar staff where friendly michelle n rachel was great hostesses punters alike great fun so welcoming

excellent value for money,comfortable bed and the staff were so helpful especially the bar staff on the thursday night we stayed and the staff that cooked our delicious breakfast,she was

is a pleasant hotel perhaps in need of a little tlc but great value for money with a great bar and good car park

room had everything that we needed, we only stayed one night, ordered a carry out and ate in the bar would be great if they did meals at night time as the breakfast in the morning was

about bathroom frankly was dirty tv was small and the constant noise from the customers of the bar was unbearable for 100 quid i'd expect clean room with ac or a fan at least all in all we payed

realistic in my opinion when we arrived and parked our car there was glass all over the floor the bar had broken glass on the floor and a lot of the seats were in a terrible condition stuck

and bar were really good, food was excellent

the bar was a pleasant retreat at the end of a long drive

good bar and

having a bar and restaurant on the location is great

lovely staff, especially the man working on the bar on a busy friday night

they do have a bar but as i was going out i didn't use

there is also a bar available in the eve

everything. location, staff especially julie amazing hostess. the bar was pretty good too.

bar and lovely garden

no dinner available and bar closed at 10 pm.