poolside lovely next to sea and no problem getting sunbeds breakfast excellent and a nice little bar within a hundred yards are bars, shops and restaurants the tapas bar is estupendo

day of our in hotel stay in bar we order a cocktail which was deliciuos, but next day other bar attendant didnt know how to

to be around kamilla and the staff in the bar and the restaurant is the best experience ever- we just love their dedication and hard work

bathrooms in the room could do with updating. maybe an outdoor bar could be a option.

we often waited at the bar for a member of staff to attend

the bar with music and great drinks in the

the mini bar wasn’t replenished once, we had to call daily to be given some cartons of water

) bar shut down the two tv screens

the royal level beach and bar were also great features, and the staff were friendly and welcoming

pools are clean and well maintained, drinks at the bar have very reasonable prices

a credit to the hotel also steven behind the bar was an absolute gentlemen

the bar lounge area is small and not very inviting

big mention for juan ramon for his fine bar skills and attention to detail, his baraquitos are magnificent and also to arturo for his

) bar staff at the pool were fantastic and very accommodating, made great drinks too

super friendly bar staff

the reception area could do with a bar or coffee area

nice swimming pool and bar with it

cafe bar so reasonable and great food

meal served outside the accomodation komplex, all inclusive drinks served only up to 7pm on the bar in the komplex, then on the bar outside the komplex

also nice bar restaurant

i'd say the outdoor bar could be a little closer to the pool

there is a good bar across the road and 2 supermarkets near by

from the reception staff all of who were brilliant especially the lovely english lady to the bar staff and entertainment all so friendly and

so i walked around and found my spot for the week behind the poolbar

entertainment was enjoyable and the bar staff were lovely, nice to be indoors for evening entertainment too

all family members have to finish their drinks before someone goes to the bar for refills only them to have to queue up with no system in place and people simply ignore the

some miserable bar and restaurant staff, condition of terra cafe restaurant

a very nice bar and a couple of nice restaurants too

actual layout of tables/seats in a bar during evening shows,where ever you will sit

not in a front) you will not be able to see

t so good in the evening)

was a little far out from restaurants and bars and the bar on site was very quiet

also wish they had made use of the bar on the top floor

very modern inside, the poolside and pool bar was top tier - with great drinks on offer

i like that they bring your drink to you when ordering at the pool bar -quiet

, good breakfast , the staff both reception and cleaning very good friendly and fun bike locker , bar and tapas

there is also a lovely bar on site with some music, which we did not see or enjoy as we only stayed one night

you can ask for hot water from the bar but would have liked to be able to have a coffee or tea in the room

the pool area and bar are great

the outside bar overlooking the kite surfer beach and the red mountain is a must for sundowner drinks

closing at 11pm, would have been better if could still sit in the bar and purchase drinks till at least

the hotel is situated, make sure you have a couple of euro's change as you need one for your bar cup which you get back and if you forget towel clips they give them to you at the spa, again

didn t like the noise at night we tend to turn in early and found that the noise from the bar carried up to our

the pool bar only has 2 options for all

what suprised us the most was that the water in the pool is heated, also there is very nice pool bar along with the restaurant next door

on the days the restaurant was closed (sunday and monday) the replacement food from the bar was generous also very high quality, on a par with a very good gastropub

the outside area was quiet, there is a pool bar where you can have lunch and you could always get a sun bed

the breakfast and bar snacks (poke bowl) were delicious

the bar was reasonable for drinks considering the standard of the place

the bar snacks, are of a very high standard too, with a lunch menu which far exceeds expectations in

great staff at the pool bar always good vibes

pool bar staff are friendly and a good laugh.

the heated swimming pool was lovely with lots of sun loungers and a swim up bar , the hotel also provides a bus around 10

the best part was the pool, the bar inside the pool and the staff

we didn't have breakfast so i can't comment on that, but the pool bar had basic food (sandwiches, burgers, fries etc

noisy bar next to the hotel which was annoying but we appreciate that is nothing to do with the hotel

main bar and every night between 6pm to 8pm a pianist was dominating the place

lack of bar staff

bar staff kind of not interested

nice bar area for the evenings, sometimes with live music playing

supervisor who shouted at us for bringing glass vs plastic to the pool, which incidentally the bar staff had given us a kettle & teabags in room would have been nice ( especially given the amt (+) hotel has a beautiful reception and a really lovely bar restaurant and pool area with lovely classy modern furniture (+) the breakfast was excellent and the lunch at the pool bar was (+)not a large hotel, that makes the bar and restaurant area are very comfy (-)only issue in this hotel was the bar staff (+) pool and bar area lovely and chilled out (-) we realised on the day of departure that some items in the mini bar may have been complimentary, would have been nice to have know this at arrival (+) both the restaurant and the bar had a good variety of food and drinks, well prepared and well served

book a treatment at the spa after trying a few times so i just left it in the end

quality adults only hotel, easy walking distance to lots of restaurants

my elderly mother here as the facilities and the staff do there utmost to cater for less able adults as well

wifi was very good in the lobby, but in our room and floor there was no signal at all

the selection of food and choices was excellent. bar staff very polite and efficient.

large supermarkets within a 5 mins walk & the beach is within 10 mins where you will find lots of bars & resturants but we did notice quite a few have closed down since last year

staff very nice at both the reception, bar and restaurant

pool area and bar all new and freshly painted

of different food available for breakfast, lunch and dinner, and snacks available at the outside bar area

excellent location and fantastic rooftop pool. whent he bar is reopened it will be even better

bar facility by the pool

there's no pool bar but they come around taking orders to drop you up drinks

no early breakfast available. no bar snacks after 3pm.

no bar in hotel. would benefit with a bar on site

of the bars you had to use a room card thing to purchase at the bar with the card attached to the room

place to stay with family ud83eudd70 silveo at the pool bar was a nice friendly man

i liked the bar staff when they bought drinks and fruit around the pool, the restaurant manager in the even was

restaurant could be set out a tad better as people queue around the salad bar so you are not able to get to what you

good choice of drinks room was great, 157 right by the pool and bar :) room was a 2 floor duplex, cleaned daily and new towels provided

during the day the bar was open to buy drinks whilst sitting round the pool, and in the evenings the restaurant serves

was ok swimming pool area excellent hotel location fantastic, peaceful, quiet

great breakfast

view from the parking and the balcony is wonderful

there is a lot of gravel in the parking and the car skidded hardly while leaving the ramp

the mini-bar always stocked up with a wide selection

quite a stuffy atmosphere, not enough bar staff so slow and long waiting times

was looking forward to a drink in the piano bar but was told piano was just for show

the piano bar staff wasn't that pleasant

breakfast service was efficient and full of smile from the friendly staff with a great selection of

no bar service in the early evening.

the bar closed at 11 and there was no where available afterwards to have something to drink

the hotel is very basic with 'opening times' for the restaurant, the bar and the door, but it's lovely if you just want to get away from the chaos for a while and

indoor pool needs a little clean. mini bar empty.

bathroom very small : door barely closed around toilet

loved the snack bar and beer on tap near the pool

food was great, the personnell lovely, always helpful and friendly, espcially bar staff and the mini club staff

katie from the bar who was running breakfast and lunch, absolutely lovely person who made our stay even better,

lovely, bar great, breakfast buffet brilliant, spa amazing and staff were fantastic

apartment was a bit closer to the pool bar / restaurant

staff exceptionally helpful bar staff very friendly and created a great atmosphere spotless could not fault this

a deposit for a towel for the pool, pool opens at 10-18:00 so you have to wait until 10, for the bar you can only pay with cash they don’t accept card

tommy and the bar staff are fab

place staff were brilliant especially tom in the pool bar lovely friendly helpful guy food was amazing and so reasonable

bar underneath hotel can at times be noisy - but didn't wake my child

the pool area, the entertainment in bar. bar alongside the pool

good cafe bar area to

also the pool bar could have served food for a longer time period

the staff super nice the room, big and confortable the gym the bar the pool

specially bar team by the pool and chefs at the breakfast time

also had use of the cleopatra palace pool and bar area which was very quiet

from the ladies who cleaned the room, worked in restaurant, bar etc all very helpful and all made you feel welcome

great comfy rooms, great staff, outside evening bar lovely, pool side snacks and drinks great.

salad bar was good but sometimes they sneaked meat into things

staff at this hotel are so friendly and welcoming from check in, to cleaners, to bar staff everyone

only negative i had was on new years even when we paid 40 euros pp for the open bar and i could not get a bloody mary, my favourite drink, as it was a 'cocktail' and the bars were

could do with more entertainment and bigger bar area at night.

ud83dude00 breakfast was great lady on piano at breakfast was amazing staff and food at pool bar fabulous

nothing not to like really maybe the bar shutting at bang on 12 but that s about it

only criticism was, our room was quite close to magic bar and the strip

pros: great friendly staff lovely room with a romantic jacuzzi amazing cocktails on the roof top bar good mix of people from young to old

roof top bar is great, good drinks and nice music at

the rooftop bar and infinity pool make the hotel that extra bit amazing

you have to book a bed on the rooftop for €20 but you get that to spend at the rooftop bar on food and drinks

staff were great!! bar at top was unreal.

the bar staff were lovely

the bar staff at the pool were also excellent

pleasant staff especially the blonde haired girl in the bar at night,fantastic breakfast

there are snacks between meals served at the pool bar

staff were amazing, from the cleaners to bar staff to the animation team

playing muzic to loud at the bar late!

pool bar had good selection of food and drinks and the good quality

ice for the room at the bar which i was told i could only get a glass of ice and i would have to pay for

bar closed at 5:30pm

the pool bar has a great selection for lunch

nice pool area, the pool bar and on site restaurant were both

did that and it was amazing) and other expeditions, communal laundry room, table tennis, pool, bar and a restaurant

poolside bar closed too early for food

in restaurant and bar

swimming pool and sunbeds were great and easy to obtain, swimming pool bar was used and good value

we really enjoyed the snack bar which provided, burgers, sandwiches, sides etc

live music in the evening at the indoor bar and live acts by the outside bar

room was a junior suite , it was fab but you could hear the music from the bar next door so an early night wasn’t an option but the bands were always good so that

i liked the swimming pool, the bar at the swimming pool

not able to take a morning coffee to the room, and snack bar was not a buffet

hotel very clean staff very helpful and prices in the bar were not expensive

hotel with excellent bar and cleaning staff they couldn't of been anymore helpful

can t use the fridge if you haven t ordered mini bar

hotel , friendly staff , spotless clean , pool area lovely with pool bar and plenty of sunbeds

buffet bar has burgers, pizza , hot dogs etc and were all very nice

completely safe with the extra hygiene regulations in place at the hotel, and all of the staff: bar staff, evening staff and day entertainment staff were brilliant and so polite, welcoming and

just one bar no beauty salon but that’s nothing

receptionist perfect staff great bar staff very clean really nice and quiet with a great

from reception to the restaurant, the bar team to housekeeping, maintenance to entertainment, everyone was absolutely lovely

room keys from working to force us to visit the reception to pay a €10 charge we had from the bar (ordered ice creams and the bar card machine was not working) - we had went out that evening

my hotel i would make sure that i retain these valuable members of my team , and also the tall bar man who's name i forget was such a great laugh and also a great dancer on your stage

-pool bar didnt accept cash

no good bar area

inclusive food/snacks at the pool side bar would have been easier than going inside to eat

have liked the option of kettle rental actually purchased one as couldn't justify 16 euro bar was a bit drab with little or no atmosphere more like a community center or bingo

the privilege sun bathing deck with a hot tub and bar for all inclusive

the late breakfast in bar drago could've been brought to the 4 person tables next to the pool (in front of the snack bar)

package - had trouble just walking up to pool snack bar to have a bite to eat- we was told we needed to book a table through an app- when i said i

could have explained few details of using restraunt and pool bar using key card but wasnt a major deal

from the cleaning staff to the photographers the waiters and bar staff were all perfect

railing in the middle of the pool were wobbly unsafe not enough staff at the bar at night not get selected on non alcoholic beers

the location was excellent right across from the beach and close to all bars, restaurants and supermarkets

some bar staff were quite rude and unfriendly - and this was in times when it was not even busy.

the room included daily free spa access, room safe, mini bar with 16 drinks you choose by yourself on arrival, slippers, bathrobe, sun longer with big

the bar staff ,even the cleaning ladies are so friendly,we loved it

it's a fully all inclusive hotel with breakfast, lunch, dinner and a snack bar throughout the day that has lunch style food

food was lovely, bar had all named spirits

have been toilets and a small bar near the jacuzzi

staff all over the hotel from reception to the dining hall, bar and entertainment tram to the cleaning staff are so friendly and go out of their way to smile

i really enjoyed the pool bar and sunbeds

issues apart from paying a bar bill at reception and being told i hadn't

would have liked a room coffee machine. could do a little better with pool bar food options.

the pool bar could of stayed open a bit later.

it is also great for adults as they have 2 big pools and a great bar by the pool

we used the exclusive roof too terrace which also featured a hot tub and a smal self service bar area which was free of charge

the bar on the terrace of the main building is a nice place to relax in the evening

best piña coladas in the sunset bar

club breakfast staff were awesome artemio from the bar was great housekeeping we’re excellent would definitely return in the

could have another bar open in the evening.

apart from the restaurants, there is a snack bar and several lounges

to have more choices for lunch meals around the pool bar area during the day

breakfast was very good, and the pool bar had good prices and good beverage selection

the accommodation was spotless, the pool area was never busy and the restaurant/pool bar had a great variety of reasonably priced meals and drinks

loved the salad and the cocktails at the pool bar

location is perfect for the beach and bars, staff were helpful and friendly we were greeting with a glass of champagne on arrival , cases

extra charges for pool snack bar for ai customers

there is a bar about 200 - 300m from the hotel which played banging music each afternoon until sunset

all inclusive food around pool bar was lacking in variety

meal was great, we never had lunch there as we would be on a walk about in adeje, the snack bar was great

not enough toilets on reception and bar floors

is fantastic brilliant views close to beach approx 150 metres away down steps and numerous bars restaurant all around

nice pool area

they played well with kids and are great for people with kids

didn't like the people smoking next to swimming pool

spacious apartment looking over the pool and sea

haven't tried the hotel restaurant but bar service is open all day between 7am-9pm and coffee is really nice

restaurant and bar facilities restrictive.

that was sad to wander around the little town with almost all but one bar open

make the awareness/availability of drinks from the bar on the terrace more obvious.

there's no bar in the hotel, and the

then the drinks in the lounge eg cocktails you have to go down to reception or the main pool bar on level -2

the entertainment at the pool was an added bonus and can i say that andres , working at the pool bar was the most lovely waiter, always had time to speak, just a lovely man

the drinks at the bar were also greatly made and the staff was very nice and fun

everything but maybe need to train some of the bar staff more or get staff for bar only in sone

the star prestige bar was constantly stocked and snacks provided

kettle, no water

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

great hotel with great bar & restaurant

milk for cereals could only be obtained separately from the bar (a bit odd) and was not refrigerated

the bar in the pool was closed most of the days, then you’d need to go to la tosca, which is a little

the room was right next to constant music from restaurant bar over the road.

very close to the beach and being able to use the beach bar and sun beds as part of our all inclusive deal was great

and when i mentioned to someone in the hotel he said he knew and that i could buy one at the bar ( 3

makes the best cocktails by the way)

hotel great facilities lovely food didn t feel the need to eat elsewhere lovely roof top bar with amazing views all staff friendly and

piece of cake in our room for my mum s birthday, kelvis from the buffet and alejandro from the bar on the rooftop

both the restaurant and the bar staff were first-rate

so it was still fine i feel if you were able to get two free drinks per night for the sun set bar included with the all inclusive this would make it much more better

was there to attend a wedding so there was mostly adults and the bar in hotel closed at midnight and the hotel was dead then,does not realy cater for old people but

extremely friendly and as i have due restrictions, the guys in the snack bar were very helpful

the karioki bar down the street. a bit loud in the evening.

snack bar closes at 3:30pm

also unlike previous visit you had to go to the bar to get a drink- no table

length of time to sit and enjoy the meal

only the food at pergola bar was not up to the standard

the downstairs bar area where entertainment is held could do with some refurbishing

we thought the choice of food at the poolside bar very good and prices very reasonable

together with a complimentary welcome drink at the bar in the evening

only thing probably music in the pool bar could have been better ud83dude02

it was everything and more the roof top bar was amazing

breakfast was excellent pool and pool bar were great

only downfall was we had the room directly below the sky bar which blocked out the sun from balcony & the sliding door did not lock, didn’t feel unsafe

the roof top bar and pool was a bonus attraction too

in a bar nearby one of the night, there was a very loud karaoke until midnight

are great, i particularly enjoyed the comedy show down in the 'disco' and the live music in the bar area

loved both pools but preferred the family one as found the roof top bar a little too quiet and the pools are plunge pools rather than swimming pools

bar staff could do with more training as we waited a while to be served at table , then they would

fantastic roof terrace with bar and pool

was brilliant hannah a waitress in the bar in evening was superb we go to this hotel when we go to

less lively at night, the bar finishes up at around midnight.

beautiful bar and pool.

good indoor and outdoor bar areas

location g324 was not as good as expected balcony was close to upstairs bar which played music directly onto balcony 10am to 10

everyday the pool bar staff offered everyone a free drink around the pool which was a really nice touch (this was (+) the poolside bar is fantastic, and whilst we chose not to go fully inclusive as we like to explore local (-) be also aware that there re too many bottles in the fridge mini bar and bottles may fall down on the floor (-) bar area was also a bit disappointing (-)order some drinks in bar always asking room number with signature (-)- first of all shelf in shower cabin and bidet in bathroom and strange that the really so good bar in the hall has perfect drinks (+) best buffet food i've ever eaten bar none

gym was very small, could have been bigger with more equipment and kettlebells for example

facilities: the hotel is great, provided with swimming polls, small gym

no kids playground

- the room service menu was not available in the room, and the app did not work

c)

there is also no bar, which would have been nice to have a separate bar area to relax in the evening, there was just

no bar bit cold in the evening at this time of year

no slippers no robes in the rooms no hair conditioner no mini bar bad hair dryer

the bar and restaurant staff were helpful and the food and wine delicious

and our airline left all passengers stranded without accommodation, to the restaurant and bar staff, porters and cleaners

as it’s a new hotel, not open long, the pool bar was a little unorganised

suite was amazing in fact there was nothing to dislike but the icing on the cake is the skyline bar which i don't have words for

main bar area was in the hotel lobby and a bit exposed

while also having spa, rooftop bar and pool area for adults

superb facilities; great staff; breakfast and buffet dinner superb with great choice; rooftop bar awesome; and great pool

th impressive sun set view)

days, broken in the bottom and needs a repaint, i was missing an outside sitting are with a bar like the jardin hotel close by has

live music in restaurant and bar

my only comment around improvements is the bar service

the hotel has several swimming pools and bar areas

attention to detail is so refreshing - small things such as a lovely welcome drink in the lovely bar area and handing out bottles of water with the pool towels

bar drinks prices are pretty high, especially shorts

entertainment in the piano bar - too much easy listening and there are step s everywhere so you have to be prepared for

have been better if there was bar service at the pool, rather than have to queue at the

the pool was amazing to include the pool staff, room staff, bar staff, and buffet staff.

to the last time, there wasn't enough staff in the pool area, so we had to order at the bar most of the time

especially esteban at breakfast he was on point friendly and helpful rikki at beach bar hard working happy and warm ines at reception even called me in uk beige hand to make sure my

it in tenerife these days), very nice pool area (several pools, some of them heated) and pool bar (thanks justin for the drink service), excellent restaurants (thanks ana-maria, luis and jose

limited lunchtime eating options if you are not using the buffet - bar pool food is very good but menu is limited - plaza and beach are not really walkable unless you

food at breakfast is great, lunch at the snack bar great and evening meals really good

5l) provided more than once per day - snack bar and cocktail bar

poolside cocktail bar a must visit

evenings were lovely ,great food and service and the bar situation and service were second to non

the tv and mini bar section furniture is beautiful

for instance we had to go downstairs and buy water from the bar and after 12 pm, even then bar was closed

-facilities modern clean and up to date - entertainment at night fabulous sunset views from the bar where you can enjoy a cocktail or two

the adult only pool bar was delightful to sit in and enjoy the

the views from the hotel restaurant and bar don't give it justice, absolutely amazing

cockroaches in the outside bar area

already in the room very outdated, especially as we were all inclusive and the same for the mini bar all inclusive, that should be as

was by delivery and rubbish pick up got woke up every morning , the hotel needs a nice chill out bar outside near the pool that stays open a bit

pool, lots if loungers, piano bar entertainment was excellent, aqua aerobics classes great choice at breakfast lovely bottle of

it was good all round the bar was excellent staff amazing

enjoyed very much the pool which is overlooking the ocean & as well the sky bar offered a fantastic view as special when we enjoyed the sunset

needs another bar in the eve to stay open later.

bar really, small one outside pool not great in the evenings

d pool) at the top of the hotel is amazing; just wonderful to sit there with a gin and tonic

the bar

the bar at the pool with cocktails quality is awesome

mini bar in the room is well stocked with a full separate wine fridge

eesy and takes away from fantastic atmosphere)

the mini bar offers free drinks and snacks

the common areas - the rivers, pool areas, restaurants, rooftop bar etc were beautifully furnished and comfortable

main bar was not always open

notwithstanding the hotel being five star, we found the restaurant and bar to be quite pricey and the hotel was quite a way out of the town so if you don't have transport

friendly staff and manager was great only down sides are lack of a bar for a drink after dinner in the evening which is sad as the restaurant and food is excellent

there was a fully stacked bar and a nespresso coffee machine too, except for milk everything was there:) the breakfast buffet

beware the mini bar costs

introduced herself on arrival and made sure we had everything we needed, oscar from the pool bar was pleasant and professional at all times

) to the service we received at the bar and restaurant

the bar was a bit over expensive

on site bar and restaurant all fabulous and the staff couldn t have been nicer

new quality bar beautiful rooms beautiful facilities 5 star

the food was delicious, and the facilities from the bar and kids club to pilates and the gym were all fantastic

the a la carte meal in casa bonita pool bar and grill was absolutely superb

in buffet was good selection but always stone cold, pool bar snacks very limited and basic and sporadic what was available no options to get snacks,crisps,

swimming pool, view, garden, flowers, bar terrace, a la cart reataurants

staff at the snack bar were always in a rush and the cups for the drinks are tiny

only beer available after 11 o'clock in the snack bar at the square

like cocktails from pool bar filling like you drink water, completely different taste same cocktails in lobby bar

food at the pool bar was not fantastic.

choice of music in the lounge bar is excellent

i asked for glasses to our suite, i was told no and to go and get them myself at the bar

the mini bar availability with no extra charges

amazing pools and room, fantastic views of the sunset and staff were exceptional especially the bar staff rafa and daykel at lago pool

the rooftop bar at sunset was the highlight of my holiday

the lift to the sky bar on the 16th floor is clear on one side, i found it terrifying!

we only found this in the evening and in the reception bar area

we made our way to the lagoon pool bar and set up camp

to be provided every day with one bottle of water( and not just on arrival day) and the mini bar to be unlocked ( at least to have some ice cubes) (+) a special shout-out to christofer, javi, and gabbriel, the bar staff, for their exceptional hospitality (+) mini bar was well stocked and replenished daily in the all inclusive package (-)only negative thing we have to say is that the pool-side bar did not make very good drinks (-) the evening bar only had one person taking orders (-) the mini bar was locked which is a bizarre concept (-) in piano bar was great with service and drinks (+)great restaurant & bar staff especially

e of them exclusively for kids - roni adventure park - where toddlers can run around freely and enjoy all day long aqua fun

wifi in room 111 was only good very few minuts.

we were also given free 1 hour spa vouchers, which we didn't expect

for additional coffee pods and all water (except at breakfast)

bar staff

smoker friendly hotel no smoking areas apart from out the front not allowed by the pool or at bar

pools, food, room bars, staff all spot on

for example, the tap water is not drinking water, and they provide you with bottled water in one bar at reception

lots of fresh fish meats and pastas at the show cooking stations la gomera bar fabulous spot for a drink and watch the sun going down staff were very helpful and attentive