oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

somethings you had to pay like the spa area

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

the staff they were very kind with us. the room was very great, very spacious excellent pool.

the pools was immaculate and spacious

clean hotel with great pools and a good variety of food

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

room service food was terrible

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most at nature i felt in all the resorts

wifi was decent throughout the resort

breakfast was good,lunch was good

our entire experience was completely different from what we experienced in barcello the last two years we were there, not in a good way

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

the food was excellent and the nightly entertainment was great, kept the kids entertained

the kids were crazy about lazy river :) our concierge jose f

reliable if you need for work), the tvs in the sports bar are controlled

the kids were crazy about lazy river :) our concierge jose f

breakfast was fantastic, fresh food and great service the grounds were kept impeccable as well as

o was stationed at the back pool with the bar from 6/12-6/14

the gym wasn t as big as we would have liked

down breakfast and lunch took over an hour- we opted for breakfast buffet and eating lunch pool side

the gym, spa, and restaurants were all upper class level

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

ts) - defect hot pool

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

we loved the daily volleyball games in the pool and getting to know other travelers

pool and other amenities, staff

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

phone in room did not work and app/site to order room service never worked

room service food is absolutely horrible

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

the room and the walk out to the pool. the buffets were very good.

food was mediocre except for the breakfast buffet and the beach fiesta

food was great bar staff was fantastic

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

the swim out pool

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

verry nice host nice pool great breakfast...

the wifi was a little slow in our villa but good elsewhere.

wifi slowly

private hammocks and private parking for each cabana

really nice paradise ud83dudc4c vanessa thank you for your hospitality breakfast was delicious and a lot of choices

wifi in the room was not the best

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

we had a great time by the little pool and we couldn t have asked for a better stay

it is part of the complex, we could go to the

wish you had pool access in morning....

location of pool

very nice and clean pool as well

waiters at the beach bar are slightly abusive - they insist on high tips, while not all of them deserve it

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if you want

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

because of the location its hard to check other bars and restaurants in the nearby cities

the pool is delicious

kids loved the pool

two restaurants and a bar on site

ha restaurant is just an overgrown beach bar with the most average food

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so peaceful - being surrounded by palm trees

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

the roof top pool was also quite nice

we also used the laundry service at the hotel, that was quick and good

bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view

the room and kitchen were clean and the bed was comfortable

has smart tv and wifi

the wifi was slow in my room. thats the only negativ point.

t the hosts offered that we could lig on to their private wifi)

she provides a very affordable laundry service and there is a cute cafe downstairs

wi-fi reception a bit shaky

it provides what you want whether it's the party pool or quiet pool

he took care of extra pillows, dinner reservations, beach cabana rentals, and sent us a special breakfast for our anniversary

the room service

you do get an extra choice of breakfast at the seaside restaurant, but, unlike secrets aura on cozumel, there is no separate

service was great at the pool and bars

strong wifi conection

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

wifi in the tent was quite poor

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

the pool areas were great, lots of activities to do around

beach front, great gym and spa

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

the gym was absolutely gorgeous and the shows were fun and pretty quality

ginásio, kids club, beach, buffet choice, facilities in general are very good

lunch buffet by pool was bad and almost never replenished

large swimming pool

of things to do for adults & kids

grounds are lovely and the pools and beach are fantastic

grounds are lovely and the pools and beach are

bc of this i cancelled mine to allow my kids to do it and take their pics

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

allow 17 yo to workout in the gym but you could if you stayed in the palace

lot of variety in food but lacked flavor, not providing kids life jacket,check out

large, well equipped and clean gym, like i have never seen before

not a really wonderful experience to wait with two small kids

the beach the food the room the pool the trees everything was 10/10 cant wait to come

bar area only served regular drinks instead of premium drinks

the place is clean and the spa is very nice

kids still slept fine in them though

service in the sports bar (only) was excellent

only thing that could be improved is the set up of the kids club

pool was at a lovely temperature

breakfast was cold every single morning

the hotel pools were nice and the swim up bar was a nice touch.

great location, like the natural pool, big rooms and private patio

the staff was so friendly and the breakfast service was top notch

the breakfast was sufficient for what we need

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

the location the atmosphere the pool the beach where great

pool bar closed too early. fitness facility

the drinks at the beach bar are a bit expensive and no 't competitive with the ones at the bars at the restaurant stip near

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

huge beds, extremely well equipped kitchen and a good shower

the location was a bit remote but we used bikes daily or you can rent a golf cart or car

staff, huge and updated condo, pool/grounds were beautiful

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

the pool area is so beautiful

breakfast and lunch were fantastic however

all the staff and the kids pool aérea

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

i had to take my kids to a different beach so they could play in a clean beach area

the games room for the kids was brilliant

good food althrough out the trip but the breakfast buffey definitely stood out

the breakfast was probably the best food at the hotel

1 minor point: breakfast untill 11, but when in 1045 you really have ca 20 mins to grab what you need, no mercy

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the rooms

but the coffee could definitely be better for breakfast, it s a little weak and bitter

staff in the restaurants and bar area

ds area is more casa 6 where the buffet is)

beds, easy to move around the big resort with the golf carts, lots of entertainment for the kids, the auma restaurant was great

only at breakfast, and this was always watered down

service, great food the tacos by the pool are awesome

you have to call a room service for minibar refill as they don't do autorefill when cleaning

there is 24 hour room service which is amazing for late nights

also, the kids water park was super fun my kid enjoyed it

we did not have the chance to use the water park

eduardo ,the bar tender, prepares amazing cocktails

pool schedule was too short, wished they let the pool open longer.

the bartender in heaven and the bar next to umo were beyond amazing

der normal circumstances) not be allowed

with our kids in a couple weeks

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

very tasty breakfast was served in the area near a pool

the property is stunning and impeccably maintained, with beautiful rooms, warm shower water, a pool, hammocks, bean bags, and more

a little more rustic than advertised.? pool wasn’t very inviting.

the restaurant had delicious food and the pool was key

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

the rooms were very big and clean and there was even a small kitchen with a coffee machine

kids cannot swim

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the hotel including people who have houses in the compound

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

both pools were fantastic, and the food at the restaurant was absolutely delicious - especially the

outdoor pool and terrace by our room could have used a quick clean before our arrival

breakfast included in the price very friendly, helpful and accommodating staff very nice swimming

we also had the floating breakfast, which was made even more special with a sparkler surprise in the middle of the basket to

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

location restaurant bar and staff

breakfast included

great set up with everything close to hand - rooms restaurant pool and beach

you don't have any room service and bar is closed after 11 pm

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

there are a few beautiful but underutilized spaces - a huge room near reception has an empty bar and dim lighting at night - a tea and coffee stand or working bar and better lighting would

had a small pool to ourselves, but the sun loungers needed pads to lay on, the wood was very hard, even with a

if they had more staff, they could have snacks available near the pool - for example

is reformed hacienda on an enormous terrain which consists of cenotes, iglesia on top of swimming pool

there was a family of monkeys above the pool and the the access to the park was outstanding

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

breakfast was good

close to highway, traffic noise, breakfast only after 9:00,

between too much nightlife (ie loud, early 20s, wasted) and full on family places geared towards kids (and not adults) or purely couples

the small spa on the roof was nice to cool off in but does not feature jets

they had a little play area for my kids

staff at the bar & restaurant were excellent

family wise to do -- kids were getting bored only the swimming pools and a little expensive for what the area was

we traveled without our kids for 4 nights for peace became a nightmare or a horror movie

breakfast offers a large selection of coffee omelets and orange juice

a beautiful plunge pool with hangin seats to dip your toes in

breakfast was included in our stay and was also excellent

menu varied, peaceful location, good beach tables, chairs, umbrellas, hammocks, canoes, pools, bar and sitting areas

ready to help in any way, from providing daily breakfasts, laundry, taxi service and all that

breakfast in the shades of palmtrees every day

we loved having a delicious breakfast delivered to our room every morning

there was a lack of wifi signal strength on the terrace.

wifi was great in your room/patio and there are

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

breakfast started at 7:30- no problem! would have liked coffee available earlier

very good breakfast/dinner buffet

location tranquility breakfast

very good location, good breakfast.

also, we really liked the breakfast place and bakery called pan & selva just down the road

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

pool is cold

nice complement for breakfast

there is a nice pool but a bit too cool in february

spa treatments were fabulous

mainly ate at buffet for breakfast, and the food was great

absolutely friendly the rooms are big, the food excellent, the location fabulous the swimming pool really clean

we loved our room with a pool and they even have a staff member walk around making sure we had everything we needed at our

at the seaside grill, world cafe, room service, maintenance

was great, we did upgrade after first day to the adult only area as the kids running on corridors were noisy

the mercado was a daily stop, made to order breakfast at trajinera was a hit, lunch at las playas, dinner at xin gao and swimming, kayaking and

ste was just okay but very entertaining), chibali for a breakfast but it was mediocre, and tried the taco cart in front of mercado restaurant

slides, sea sports, free entrance to all the parks, excellent food, friendly helpful staff and kids club until 10pm

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via

room service selection

another minor issue is also that there was no squat rack in the gym

shuttle service is time wasteful

we stayed in the spa house

both xcaret arte for adults only and xcaret mexico for family, are out of this world

love the pool and the cleaness in general of the place

from the room to the pool to the breakfast even the staff was great

breakfast was not that good, only 2 options as i remember

water in the pool, dirty water in the pool in the room, the sofabed for the kids was not done when we came - fair enough but we had to call and ask twice for the personell do

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi, and the location (so close to xcaret park) are just amazing

regular breakfast was a joke

breakfast was delicious

the breakfast could have more option for meat , no steak sausage bacon or salmon on the menu

point opting for breakfast included because it’s only fruit and a coffee

the breakfast was

main reason i chose palmaia was because it was closer to playa del carmen, it was very kids friendly and also had much less people than tulum these days

not your typical all-inclusive

dj on the beach (very cool sunset sessions), even kids enjoyed dancing on the beach

ud) kids' pool

very good sunbeds clean pool, public bathrooms very friendly

overall is very fun for people who want to have fun but also have kids!

also the fact that there is no bar on the beach for the families and you have to always go to the one at the kids pool

bars and seating areas on the beach and by pools were only for royal elite members or adults only

this meant that getting food in the day needed to be timed well so we didn t miss the snack bar at the beach

and you don't have much choice in food for room service it always the same thing

people having party all nigh long. missing utensils in the kitchen.

was a great stay large comfy room with kitchen , comfy bed nice pool kept clean and nice and warm as the pool area gets good sun

huge bed, kitchen available

the family room has also a big kitchen in the room

the room was huge with kitchen facilities

breakfast was perfect (very well served, and tons of variety)

staff was great. excellent breakfast. need a car, or a lot of taxis to go places, or tours.

please change the clock in the gym

our room had full kitchen

breakfast in the morning was excellent

tried to claim lounges at infinity pool the night before- staff put stop to that though after hearing that was unfair practice

bellman service was personalised as was the valet parking

brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults

the adults-only aspect is great, and it also seems to attract great people

resort is lovely, very spacious, beautiful grounds and well laid out

friendly staff, great room service

4 swimming pools, great garden, nice spa area

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

the pool was wonderful as well and the room was wonderfully decorated

there seemed to be one pool that played louder thumpy music

we got wonderful massages at the spa and went parasailing, which was amazing

i went to reception and the money was there as the room service employee (luceli) took it to them

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

friendly staff wonderful beach swim up bar tequila

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

gym is next door but you can’t hear a thing

the kids loved it and felt very comfortable going around and taking part in the kids activities

gym (you get the job done) close to 5th ave (walking distance 10-15 min) it is a private condo

and the food and bar all inclusive was exceptional

food was very good the beach was amazing we are very happy with the service the kids club had very nice activities it was close to walk to the center the entertainment was nice

place , with lots of green vegetation, nice pool , nice jacuzzi , awesome breakfast

was a little strange, but the room was great, pool fine for a cooling dip, good views across the golf course, turtles in

incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

the pool area is nice, the hotel is calm, surrounded by the golf lake

is in a beautiful setting and has a large pool overlooking the golf course lake with loads of wildlife

french doors at front opened onto a balcony next to the small pool

they have a cute swimming pool, you can even book a room with the pool right in front of your patio doors

a few more necessary kitchen utensils would have been helpful, but nothing too dramatic.

the patio looking to the pool area is great

there is no curtains in the shower so everyday we end up with a private swimming pool

but we could stay at the pool till 12:00

pool was amazing and much bigger than it looked in the picture

pool and common are also very nice - the private neighbourhood is perfect for

room and beautiful pool

the outside area is gourgeous with the pool

wifi was the only thing i could complain about, but we were not looking at places for internet

beautiful property, cozy, door side breakfast, welcome drinks, highly recommend.

limited activities and breakfast menu.

you are only a few steps away from the beach with a full service bar and kitchen

could have had a bit more ac and amenities and a larger pool but other than that, it was perfect

the pool is very cool and nice to lounge ona sunny afternoon

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

the pool area on top didn't feel too inviting.

loved the rooftop pool and lounge area, perfect balance of shade and sun options

ferry right next to you, small pool, smell of mold, everything was always wet.

pool was dirty

pool hours too short

also there was many people slip on the pool area due to

pool is to shallow for adult use. entertainment staff, food and service is a top notch.