the pool, the size of the hotel

food in main pool restaurants is super tasty, room service super fast

the breakfast buffet was amazing

1 minor point: breakfast untill 11, but when in 1045 you really have ca 20 mins to grab what you need, no mercy

tacos from the pool bar were delicious

the pools were clean and a better option for swimming

ce only without kids)

small beach and many pools to enjoy, the staff is super friendly, special shout out to the lobby bar staff they were just amazing

they closed a pool bar early that 80% of your guests used

screaming, listening to music and singing very loud during the night as they were going from the bar to rooms

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

the property is stunning and impeccably maintained, with beautiful rooms, warm shower water, a pool, hammocks, bean bags, and more

very tasty breakfast was served in the area near a pool

the pool is not private for the room as stated in the reservation.

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

it has a good location, beach was clean and nice, also the wifi was working super

pool water a bit too cold

very loud for a adults only hotel, the rooms are very close together and the maids in the morning are extremely

pool in february was not heated enough

pool was beautiful and beach was perfect

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

the on site restaurant and bar are great and it's not a long walk into the town

secure parking

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

better wifi connection in the huts is needed

poor wifi connection

she provides a very affordable laundry service and there is a cute cafe downstairs

wi-fi reception a bit shaky

has smart tv and wifi

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

not really a party place but there is the bar area

the restaurant and bar are also excellent

bar closes at 7:00 pm

great swimming pool

two restaurants and a bar on site

with swimming pool and nice terrace on the roof top, tasty breakfast on the rooftop teracce

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

beds great, lockers, kitchen to cook etc

the laundry service was a huge bonus

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

they also had good wifi

wifi was erratic so worked at times but not at others. i was glad i had a sim card.

very private, spacious and comfortable, beautiful views, lovely spa bath and nice quiet location

slow wifi

ouldnt let me or kids

floating breakfast and dinner is really delicious

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is the

breakfast included in the price very friendly, helpful and accommodating staff very nice swimming

gorgeous remote resort with a stunning pool

the pool area, the restaurant, the staff, the villas - everything was unforgettable

really nice paradise ud83dudc4c vanessa thank you for your hospitality breakfast was delicious and a lot of choices

lack of air con was a little tough on the kids at night.

the pool is so pretty, there are toys and playground for the kids and you can enjoy peace and calmness

wifi slowly

pool for kids

louanne from the spa was wonderful booking treatments for my daughter and i

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

room service and the italian restaurant were outstanding

my kids loved the kids club

nch and dinner) were ok

has two pools, one for kids and the other for adults

they serve free sangria on the rooftop infinity pool in the afternoon - which we had entirely to ourselves one afternoon

many activities are available and the spa experience was unique

location restaurant bar and staff

the rooms are great, i loved the plunge pool and

also, their mobile app to call the drivers for golf cart ride does not work

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

access to bikes would of been great so we didn t have to also depend of the staff golf carts to pick you up

service so special) and i would recommend upgrading to the premium experience, ivan around the pool really looked after us and it's really worth it for all the added benefits

there are golf buggies available, but we walked everywhere - in trs itself walking is easy but even around

all spa services are extra cost including sauna na s steam room

the pools was immaculate and spacious

room service food was terrible

you can t see the ocean from the rooms or pool and once you get to the beach it isn t nice.

appreciated the facilities, tennis, shuttleboard, mini golf at no additional expense

overall the experience is just great. an addition of a snack bar would be great.

most) private swimming pool in the jungle and the great private cenote (1,5 hour tracking) that was included

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

also, my further suggestion would be to add at least one additional snack bar or drink concession near one if the pools furthest from the main restaurant

visited the property with kids and it was wonderful

the room was beautiful and large, with a beautiful view of the well-kept pool

there was a family of monkeys above the pool and the the access to the park was outstanding

we used the kitchen to have breakfast

it hard to get food for breakfast in the mornings, only one small place and you don’t understand what time is it open

comfortable room with bathroom, balcony and swimming pool view

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

main pool quite crowded but we were able to go to the adults only pools

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a

the pools were beautiful

long lines up for breakfast and lunch buffets

kids and junior clubs can be better and should have more activities all day long and more

breakfast was good

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

very noisy as we were close to the bar and families in our building. food could be better.

the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

facilities are great, big gym with lots of space, several pools and bar areas

it you need a spa, gym, restaurant in any mexico city or town your personal butler would do it for you

had we know the special breakfast was a sales presentation, we would have declined

staff, pools, service, local host, room, room service, spa tub, views, design and decor

between too much nightlife (ie loud, early 20s, wasted) and full on family places geared towards kids (and not adults) or purely couples

not only we traveled with kids so that the sound would disturb but it was not managed after we complained

the services of the room, the mini bar included in the price, the preparation of meals and drinks, the spot and view

family friendly unless your kids are older and can paddle board/snorkel (beach rocky and small- more on that later ) aside from

they had a little play area for my kids

front property, quiet at night, lots of free parking, delicious breakfast included, kayaking and snorkeling included

we traveled without our kids for 4 nights for peace became a nightmare or a horror movie

no phone in a room, no room service

room service is available

breakfast was great although it took a little while to get the food

we loved having a delicious breakfast delivered to our room every morning

ready to help in any way, from providing daily breakfasts, laundry, taxi service and all that

great breakfast

there is a very nice spa and good restaurants in walking distance and a fairly rude cenote

there was a lack of wifi signal strength on the terrace.

vegetarian choices are limited shade next to pool is rare

without beach shoes, there is a clear risk of injury

plenty of lounge chairs by the pool and on the beach

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

breakfast til late night room service the foods offered were varied and delicious

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

phone in room did not work and app/site to order room service never worked

room service food is absolutely horrible

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

beach/pool/facilities very nice

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

the spot is amazing all the staff in the spa superfriendly

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

verry nice host nice pool great breakfast...

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

breakfast started at 7:30- no problem! would have liked coffee available earlier

all good. tasty breakfast.

good breakfast

location tranquility breakfast

most clientele is families with kids so the

the room service food was the worst

ds club) is outstanding

the breakfast buffet was very good

kids enjoyed the kids club activities and staff

spacious and beautifully appointed

we were a family of 4 and my kids loved not sharing a bed, the extra bed provided fit fine in the large room

many screaming kids for a peaceful place like this, the restaurant menu and service was not good (quality of food

the spa did not have many options, but the massages were fantastic

there is very little going on in the evening and the bar closes at 10pm

breakfast, food and drinks where amazing and all included in the all inclusive rate room was

breakfast was delicious

regular breakfast was a joke

hotel restaurant food was very good except for the breakfast

the breakfast was

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

beach front, great gym and spa

facilities beautiful grounds pool area easy access to pool

lines for the bar were long as there was one bartender

grounds are lovely and the pools and beach are fantastic

same kids menu every restaurant every meal isn’t acceptable

large swimming pool

the hydrotherapy spa was excellent

strikers sports bar was a lot of fun

allow 17 yo to workout in the gym but you could if you stayed in the palace

we had a premium room for 2 adults + 2 kids, and we could barely fit

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

it was a great hotel with a lot of options. the kids had a blast. the food was pretty good.

the property is enormous and you have to walk a lot but for us it was positive as my kids love that they have so many activities

the breakfast option could have added more non pork products. add turkey sausage, bacon ect.

the food was excellent, room very comfortable, pools and beach awesome

breakfast buffet was always a hit it was standard american food with other international options,

resort was absolutely stunning, lots for the kids to do

kids club closes to early at 5 pm

kids loved the barcy water park & playing at the beach

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

the gym at the colonial and the hydrotherapy were probably the highlight of my trip

breakfast was always great, excellent variety, lots of fresh fruits

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers, clean resort grounds, access to nearby resorts & their facilities, u

people having party all nigh long. missing utensils in the kitchen.

our room had a kitchenette and dining area, but the kitchen wasn't equipped with anything

no dish rack or kitchen towels or

huge bed, kitchen available

the small kitchen was a real asset

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

4 swimming pools, great garden, nice spa area

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

friendly staff, great room service

the natural pool

pool filter seemed to not be working quite right, so the pool was a little cloudy

breakfast was fantastic, fresh made to order and plenty of choice

rock-formed pool connected to the canal

included breakfast menu had excellent variety, high quality, well prepared and delicious food

no facilities for kids.

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

m), swimming pools, pool with bar, large room, beds

ut very limited number of

also we felt safe and is kids friendly

knives in kitchen not sharp and had loose handle

the pool and the pool area always clean and neat

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

huge beds, extremely well equipped kitchen and a good shower

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

the salmon of the breakfast was to salty. and the oriental restaurant to hot.

alexis the car valets knew about my car more than me; good and fast laundry service and very good breakfast buffet

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

more things for kids entertainment. shows

wifi and cell service

pecially size of the pillows) - all was great

breakfast, coffee/juice was served daily (included) along with beachside beverages and food options

water of the pool looked a bit dirty some days

no wifi

breakfast was fantastic at the restaurant, the pool was refreshing and the swinging outdoor bed loungers were such a delight

we had a bungalow in a pod of other similar rooms that all surrounded a hidden pool that looked like a jungle lagoon

we had a room with a private plunge pool and balcony sitting area

the ocean front room had a private garden and plunge pool with views of the sea

the openness, we booked the beach villa and it was amazing having our own little pool and being right on the beach

it's cheap but you also get no extra

unfortunately, they don't have a kitchen

kitchen free drinking water, and fridge available

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

pool, kitchen, kitchen ware that you can use, no real common space to make friends) and the staff is very

both of our kids woke up with severe bedbug bites all over their faces after the first night, which was

great wifi and ac

place we had a great stay everyone was very helpful and kind especially with the kids, very accommodating food was really great good cocktails would recommend

we had no fridge in room - kids did

with 3 kids isn't easy and the staff at kai tulum made things as easy as possible and literally bent over

the wifi was good and we had a great garden with amazing swimming pool just walk out of our bungalow

like the location, the pool is very peaceful at night with a jungle vibe to it, they have fruit trees which i like too, i

wifi in reception and the breakfast area

the wifi worked very well too

to everything and perfect if you want to visit different things without wasting time swimming pool is cozy and with nice landscape breakfast at the moment is not available at the

if you are sitting at the pool it is if you are laying middle in the jungle

the complimentary breakfast was outstanding—great cappuccino, fabulous avocado toast with egg, yogurt with granola,

the public areas are very comfortable, the pool is nice, so you can easily spend a morning/afternoon here

the breakfast was healthy & delicious

breakfast is delicious and the bar offers good cocktail

bar upstairs was expensive

tulum on the beach / hotel area (triple the price when we booked) and use the sun loungers, pool area, and co-working space for free

the pool side and its bar was not working unfortunately during our stay.

loved the pool and the view on the rooftop, i felt amazing all the time

didn’t have white wine at the rooftop bar but no big deal

and paid extra for parking early in the morning, so we didn't have to walk on the road with the kids in between the arriving cars

beach has food and bar service and many choices to relax

our room was spacious and clean with a moderate design, but faced to a parking lot, so it would be nice to put more plants to keep the rooms separate

beach club with same name had wifi only with payment and its staff were not welcoming

eat food, poor drinks)

alex, the manager, is so friendly and very helpful. pool is good, kitchens clean

the facilities are clean and nice, also there is a terrace and swimming pool, kitchen.

wifi worked well, well equipped kitchen, a pool on the rooftop, hot shower with strong pressure, each bed with curtains, a fan, sockets and

maybe the pool needs to be more clean.

the vibe, the people at the reception, pool at the rooftop, curtains on the beds.

spa like bathroom and very comfortable beds

beautiful center court with a pool

the staff is super nice, the pool is great and the room is really big

rooms, the pool and the wonderful reception staff who were really helpful

pool was fun

the sun terrace and pool are a frat place to relax

delicious breakfast - i recommed to take french toast :). nice rooftop swimming pool.

the hotel was incredible! we love the people, the vibes, the pool and the breakfast!

nice- well equiped rooms, stunning roof pool, best breakfast ever !!!

helpful staff, rooms were soo quiet and comfortable, amazing breakfast in the mornings and lovely pool on the roof

also the restaurant has really nice breakfast

i didn t check out the bar in the evening but it looked cool and i think they do live music fridays and saturdays

even as a dedicated foodie, the breakfast here stands out as my best meal in mexico

think it was more a language barrier than anything as the person who checked me in didn t really speak english so i didn t

they also have a really nice breakfast spot for the morning

the property is quiet and peaceful (not a party vibe), with two pools, a clean gym, and a rooftop area

private complex with great pool near center of town 2 blocks from a huge grocery store

we also used the pools and gym quite often

both pools were really nice

beautiful pool

we didn’t want to leave, we had a lovely hut with a view of the pool and beach

small pool suitable for a quick dip (not

best views from the pool

the beach is amazing, the swimming pool is a nice addition and the room and bed were comfortable considering the location

pool smaller than expected but didn’t really matter because of the nice beach

breakfast at the property is good

i gave to the laundry hotel different color of clothes and i got my new white clothes back grey

seen review of complaints about the music from the bar - we hadn t had any issues here

edraui) where

the connection of wifi was really poor

the pool was great and breakfast rooftop was nice

beautiful hotel and super spacious rooms and bathrooms. huge and lovely breakfast.

pool was great

amazing rooms, great service, delicious breakfast

the rooftop pool has a nice view of the town, and the vegan restaurant on the roof is a nice option to have

that was one reason why i chose the hotel besides a pool and breakfast included

oxxo shop, streetfood just in front of the hotel - clean and very big room, well equiped

rooms spacious and it was a pleasant surprise having a mini kitchen in the room

- pool was clean - parking was

the swimming pool was very cold.

they clean the pool daily and during my stay there was something missing and they mostly solve it in no time on a

the pool was also a highlight—very clean and well-maintained, perfect for cooling off in the tulum

modern, clean, spacious, with a king size bed, a cozy view of the pool area, a massive tub, great bathroom, with excellent wifi and a tv with a roku

lovely clean room, large bed and lovely pool. looks much better than the photos!

beautiful little pool and kitchen area for your own use

little paradise, delicious breakfast and very nice staff

- wifi unstable and disconnected

they offer the guest a very clean pool, a healthy breakfast, a small bar, lunch available, free bicycles w/baskets & locks, and a

options at breakfast

a wonderful atmosphere in the bar

- the breakfast : included but made for kids appetites

are not much to do for the kids

the beachfront bar is nice, with some really excellent cocktails (the best mezcalita i had in tulum)

breakfast had quite a few options and we enjoyed everything

the staff were all wonderful and so sweet with the kids and the included breakfast was a total bonus

amazing breakfast and a beautiful pool

the pool is beautiful and the restaurant was tasty

beautiful design and rooftop with a pool, and another pool on the main floor.

only downside is that no breakfast is included in the price

the pool area is absolutely stunning - especially in the evenings

pool, gym , very nice place to do yoga and possibility to use sauna and ice bath with extra

it also has an outdoors gym

the gym equipment was amazing

pool, gym , very nice place to do yoga and possibility to use sauna and ice bath with extra

for 3 days and stayed for 2 weeks because we felt so at home; the rooms are cozy and comfy, the pool is fresh and clean, and the staff were not only very helpful but also really fun to hang out

couldn't get into the pool because the water was cold but i wish something to warm the water temperature could be done

the pool looks great in the middle and perfect location for resturants, bars, shops and beach

nice stuff, clean, pool, good brekfast, all u need <3

the pool was great for cooling off after a hot day

walking distance to a lot of cute restaurants and cafes; the property is well maintained, the pool area very aesthetically pleasing; room is spacious and clean with great ac (we were on the

the kids club could be a lil better compared to other hotels but they are very kind and honestly no

rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids

there are adults-only pools and beaches (and restaurants) so we don t have to listen to crying kids when we want to have some quiet time (+)of kids friendly entertainment, kids everywhere (+) toro was the best restaurant with a great salmon and kids menu (+) if you have young kids, they'd probably love the free water park (+) also, the kids water park was super fun my kid enjoyed it (-) the kids club could be a lil better compared to other hotels but they are very kind and honestly no (-)too many kids. (+)rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids (-)downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, (-)could not find napkin or life guard in the kids water park when my daughter got a bloody nose

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

pool food entretenient