also the wifi was not working at all

-street parking outside the building, feeling insecure -bed sheet with stain

location was great and there was a fair amount of free street parking in front of the hotel

great location for 5th avenue with free parking

the bed was great and the wifi worked really good

the pool area is beautiful though and it has great 360-views of the city

we asked for wifi twice, and the room doesn't provide any wifi

beautiful rooms and the rooftop is amazing. location really good. wifi was perfect.

swimming pool , very cold water , spa very cold water

great wifi -- i was able to work in my room and conduct zoom meetings

the room was spacious and clean with a nice little kitchen area that allowed us to make food when needed

of course, the rooftop pool is a big plus, a great place to relax after a hard day at the beach

very nice little pool area

the breakfast area looks very nice

late check out was arranged/ possible which was great to accomodate our flight home late in the day

they brought our breakfast to the room which was amazing

love the watercooler in the kitchen area and the fact that no keys are needed anywhere

free coffee in the lobby, close to shops, excellent pool on the roof, very clean room, small kitchen with fry

no kitchen or refrigerator to store food in

roof top pool and area was great

breakfast, but i expected that due to previous reviews (better to not offer breakfast in the first

breakfast is simple and same menus every day lol but it was okay to us

spacious room, excellent value and nice rooftop for relaxing by the pool

6th floor rooftop deck with little pool and lounge chairs

clean rooms,near center,good wifi,elevator

we have two little kids, so it wasn't a big deal for one night, but good to keep in mind

laundry service next door a bargain at $0

clean, good bed and shower and a pretty decent wifi

i loved having a balcony, and good wifi - the router is just outside the door, but the isp failed a few times

wifi was perfect, i took a lot of work video calls on it

staff practically tried to rob me when returning change for room service food

we asked if it could be looked at but no effort was made to fix it over the 5 days :( we paid for laundry and

i checked my emails and an email had been sent mid flight (when i had no wifi) saying there was a problem with

hotel has an amazing gym and the facilities on site are great

the kitchen was equipped with only a few essentials

super bad (moisture and mold problems), a huge layer of dust on the fan, shelves, and the few kitchen appliances

was mold in the ac and the toilet and while the room had a kitchen it had nothing more than a pot and a few

pool was a little cloudy but can be due to the reain over the past days the mattress can be

shower head was weird indoor pool is just a tiny square tub lol

the rooms offer everything you need, toiletries in the bath, a safe to keep your staff, wifi, aircon, water,

the instant the front gate opens , the pool evokes a local cenote and the glass wall,set in local stone, a cool

strong wifi

he is very generous with a well stocked help yourself kitchen full of drinks, tea and coffee

location (one of the perks) you can hear the music from adjacent hotels if they happen to have a pool party on

lovely hotel with nice little pool on the rooftop. great value for the location

pool was dirty and not available for use

the rooftop pool and bar area were nice

super clean, gorgeous rooms, lovely staff and great hangout area and pool which i had mostly to myself when i

en if it s street view) *very small pool, however, there were no people, so it was more than enough to have

kitchen is deficient with everything missing

don t go in expecting a full kitchen set up, it s very basic but there are stores nearby if you re staying

surrounded by beautiful plants, swimming pool local aminal carmelo :) friendly and good vibe very good

huge, gated parking in a back

wifi barely reaches despite of extension

the staff, nice surroundings. close to everything. pool was lovely.

beach/pool towels are provided free of charge

got the suite with the spa & the spa tube smelt really bad

there was a bar with live music until late (one day 2am)

across the street and on the other side a convenience store withing around the block there was a laundry pharmacy

free parking is a plus

pool area looks nice although i had no time to use it, gym was fine for short term use even if it missed a free

swimming pool, bar by the pool, breakfast was delicious

swimming pool and the bar close to it at night is a must

you need to make a resevation so you can use the gym although it is empty all the time

the wifi was fast and the place was super quiet, i slept very well in the massive and comfortable bed

the kitchen has pots so that you can make a soup or noodles and a salad

room service was great as well

parking lot could be difficult to navigate for some people.

sheets were cleaned but had laundry detergent stains and slight construction noise during night.

basic but ok gym

spotty wifi.

the bar and pools un the roof are a great place to get some work done

beautiful rooftop bar and pool. rooms high standard. modern, clean and super comfy

roof top pool area and bar is great

the rooftop swimming pool is very very nice at night, during day, all the time

should have wifi covering all the public areas- we had to use different accesses depending on the location

rooftop pool is lovely

great hotel really good location, great breakfast, staff were fantastic

in the room is small, cleaness was poor (and the room service was not done on the 1st day

no room service, no kettle in the room

there's a big tv but you can only watch it from the spa tub

$25 a day for wifi, and the food at the on site restaurant was just okay.

the room was great love the balcony and the breakfast was excellent

8 am after a red eye flight and were in our room by 8:20 thanks to the staff accommodating a very early check

went to multiple activities before breakfast time and they were kind enough to leave the nigh before fresh

apartment was really big and great for a family with small kids, nevertheless as an adult it s not to comfortable

adorable roof terrace, which was very unbusy when we were there so was basically a private pool

after a long day of traveling with three young kids, we were looking forward to crashing

little oasis with zen garden and roof top pool and modern, clean and cosy rooms

had two separate bedrooms, comfortable beds, basic kitchen, colourful decor, basically good location close to

interiors dated and pool not on the sun

rooms are spacious and clean, the pool/courtyard area is beautiful

thing that was good about this place was that it was close to fifth ave and had free parking

nice place for relax near swimming pool

location staff breakfast

spa was paid, with no activities free of charge in this area

spa was great, although the hot pool was a little bit overdone

great location, great breakfast, great staff

breakfast was included - convenient in the morning

wifi works mostly good

you want the hot water to be above lukewarm, an actual kitchenette, a really comfortable bed, or peace and quiet

wifi/internet did not reach the room, and was weak even close to the reception

although there's no kitchenette, there is a mini refrigerator and the host provided me a hotplate and some

the wifi most of the time worked well but there were times it was down

location , big size 3 bedroom apartment , nice swimming pool top of building

access to the roof and pool was great!

location , big size 3 bedroom apartment , nice swimming pool top of building

wifi was spotty and inconsistent

therefore very comfy and the pool is nice, but in many rooms there are problems with the ac or wifi

wifi is available but very spotty, you typically have to wait at least 10 minutes for the hot water

there was a little bench, but i could not use the space because the cleaning staff used it for laundry and to

payed about $100 a night for horrible wifi and had to pay for 1 extra towel

the parking thing was a hassle, the wifi stopped reaching us a few times

the included breakfast was also the best food i had my whole trip

only 3 parking spots

in particular as he checked us in, booked an airport transfer for us and often was serving us at breakfast

wifi was very weak, ants everywhere, no lengthy mirror so you cannot see how you look before going

didn't have towels for the swimming pool

there is parking unpon availability and that was super helpful for us

the room itself was ok- nothing bad, the pool and jacuzzi are unheated

the pool is 24 hours so a nice (cold) dip was welcome after a long travel day in warmer clothing

s a construction next door, so it s very noisy, the parking lot is a joke, with a very steep slope and have

old tv, dirty pool

the pool is dirty and not sanitary for swimming

the place is only 80% finished with paint spots on the floor, an ill-equipped kitchen, and a front door that

the hotel itself is lovely and has a small cafe next door which offers discounted breakfast

breakfast is located at hacienda hotel which is one block away; they have drinks and toasts only

the cafe just outside the hotel gave the opportunity to have a coffee or even breakfast with a discount for

breakfast isn't included

road, there is a busy restaurant every evening and on the ground floor of the hotel you can have breakfast every

wifi is a disaster, when it works

air conditioning was 5* and breakfast was well done

swimming pool.. water was perfect temperature and always had a shade.

breakfast

pool area is very verdant but does need a little refresh in areas the wifi wasn't great in certain locations

the pool is also very small which isn t a huge problem as the beach is close however the beach has a

kitchen utensil where worn out and the shower was not working properly with warm water coming out

had ants in one of the cabins and was not cleaned after i mentioned it to the staff there was no room service

the wifi didn't work at all and there is no network inside

chair card) -friendly service -hot water -plenty of kitchenware and utensils -rooftop lounge/pool -coati (raccoon

adults only so no kid noises

it's because the bar next door

very noisy at night. the swimming pool is small.

noisy because of the indoor decorative pool and the bar next door

rooftop pool is really nice, you can buy there drinks or just bring the one you buy in the store

couldn t have wifi on the

cleanliness of the room was really poor and the sheets had blood on them and the kitchen was absolutely filthy

it had a kitchen with a mini fridge and microwave, stove, dishes and utensils

deluxe apartment was better than expected: two rooms, three bathrooms, nice kitchen and living room

pool area has a nice view, but feels a bit cramped

wifi connection

got good deal for a king suit room was beautiful bed was really comfy we had small kitchenett

the bed was kind of hard and no laundry room.

parking lot is to far around from lobby

location, breakfast, swimming pool, staff, free parking

* it was great having a laundry, although it would be helpful if they sold individual detergent portions as we

comfortable bed, tv with hdmi, electricity outlet with type a/b and usb, free wifi, free laundry (small thought

good laundry service

wifi wasn t all that great

awesome breakfast at the restaurant next door

wifi very slow. bed only moderately comfortable

no pool or gym

i liked the full kitchen

nice kitchen dishes and fridge for in room use

pool could use some maintenance

the rooftop pool was awesome

quality kitchen, nice balcony rooftop pool

didn't swim, but saw kids loving the pool

the ac and wifi were great

location is absolutely perfect, close enough to everything but not too close, the pool area was nice to tan,

wifi wasn t 100% reliable but i think that s a local problem and not a hotel problem

the kids loved finding lizards outside the room

movies channels could be switched to english if needed) and a very nice balcony overlooking the pool

affordability, the pool and wifi access.

really small room, not the best wifi in rooms, you need to go to common areas, can be really loud at nights

staff was very friendly and they helped us to get an early check in cause we needed to leave shortly after 3pm

rooms have a balcony to sit upon, overlooking the pool

we opted for another restaurant for breakfast on second day even though we pre-paid for breakfast on the property

the breakfast did the job too

the gym was under-equipped, lacking even basic equipment like dumbbells and a sprint bike

not breakfast included

close to the beach, really nice rooftop pool and

the wifi is spotty at best

wifi worked well

wifi barely exists

no air conditioning, no english tv, no desk, no wifi.

i could not connect on the wifi in my room

stuff, very clean rooms and sheets, spacious bedroom, good location, valet parking, spa and swimming pool , nice

the wifi was good not perfect but good and i was able to work using teams and zoom while there

the pool has a great view over the sea and over to cozumel

only thing i wasn t excited about was the dj at the pool

is not all inclusive, kitchen and bar close on rooftop by 10pm

wifi was constantly switching off

us food is exceptional rooms spacious and comfortable and very clean pool area on roof is amazing wifi is great

-wifi was spotty on the main floor

the pool was perfect and the location was great

very great al a carte breakfast

breakfast was really good, and ordered off a menu, which i like much better than buffet

wifi not working in the

good value for money - staff very helpful & friendly - great location - great breakfast - very clean - has

loved: - the territory itself, it s like living in a jungle with an amazing pool; - the building is super pink

i also had a full kitchen there

the room is simple and comfortable, the pool is amazing, the spa is really cute, the staff is incredible

work which meant walking the whole way around the resort to get to breakfast, pool, beach and gym

food is bland, and a simple burger was sent raw to our room service when ordered medium well

spa is not includedud83dude22

very nice , breakfast buffet 50 dollars per person is way too high for what they offer , it s good food but

the pool does not look like the pictures

not so quiet, the pool was missing some tiles

no elevator, pool has no sun always in the shade and small, no water in shower, or always cold - bathroom old

to 5th ave ,swimming pool was handy, clean and tidy- but could do with a repaint

saltwater of the pool and watering can

when using their laundry service, three items of clothing went missing and were never returned.

no laundry on site but there's a laundromat nearby.

quality apartment, great facilities including kitchen, fresh water, pool

kitchen was complete with everything to cook a meal or snacks

the only thing we recommend to future travelers is that, since it is an apartment with a kitchen, you have to

mary really made my trip welcoming and she was helpful in booking a massage in the spa at the hotel

wifi didn t work:/

rooftop pool, rooms clean and comfortable

the parking was an extra fee.

the parking has complicated access to it. difficult to access and challenging to exit

on our way out the parking security held us hostage at the gate and demanded we check out

pool was beautiful and clean

workout room was very small and no laundry on site

wifi speed in the room.

wifi was unreliable

we enjoyed the rooftop pool area also

great rooftop and pool

staff very polite and available. great breakfast!!

rooftop pool area very comfortable

no breakfast facilities

maybe needed more kitchen amenities, some new pots and pans. and the pool wasnt clean enough.

underground parking is far too tight

gym isn't available yet was posted on the hotels website

is great for the beach and more calm area of the main street (5th avenue), our kids loved the pool

clean and spacious rooms, nice pool on the roof (perfect for kids, no deep)

wifi was not up to par

the staff was friendly and really helpful with everything, busses, trips, laundry

rainforest setting, the comfortable room, the helpful staff, the breakfasts, the location, the pool, the friendly

was nice, coffee and tea 24/7, laundry services, 1 free massage, good location, clean, hot showers

mini fridge, closet to put your stuff, television, hot water, air conditioning if needed and good wifi)

pool needed a good brushing and vacuuming.

we visited the pool area which looked nice but we didn’t use it

nice apartment, comfortable beds, large living room excellent pool & relax deck super nice people serving the

keeping was to be every 4 days, was 7 days and had to beg for toilet paper and clean towels, the pool was slimy

the tiles were falling off in the shower and in the pool and towel hooks were falling off the wall

by hotel, there are no phones in the rooms, we had another room, we couldn't call reception or room service,

refused to give us the wifi so we could show our booking

(bigger) no ice machine/mini fridge in the rooms to keep the drinks (biggest) the pools were absolutely dirty

wifi sucks

pool was not ready so i didn't use it next time when i go back because it looks really nice they

very bad internet wifi connection

also the room service was exceptional

beach wasnt very good because of the seaweed so we just hung around the pools & soaked up the sun

restaurants, bar areas, and cafe were all excellent

they had so many options to choose from for breakfast which i really appreciated because not everyone wants

both shower towels and pool towels are provided and changed regularly

they don't seem to do early check in but they will keep your bag and allow you to use the pool so if you'll

location - close to ado station, close to 5th ave, quiet, clean, slept well, wifi good enough (5mps), balcony

a beautiful adults only boutique hotel located just a few blocks away from the sea

the wifi worked well too

the pool area was small and we had to walk past a bunch of kids splashing water everywhere to get to

free parking

bigger pool, but cant everything we want.

wifi is very fast as well, staff is always pretty nice and very helpful to give advise on what to

private parking is a plus

breakfast top notch, and since you are still in the center of playa you dont feel detached from

i love that people can bring small pets, but i recommend trying to keep the pet owners in a different or

we really enjoyed our breakfast at fuego

this is not the place for you if you want water slides, kids clubs and loud dance music around the pools

the spa was very, very expensive and my hundred dollar pedicure was nothing special.

no breakfast served but they recommend coa which is close and delicious

1. staff were very friendly and polite 2. room was good 3. the shower was great 4. wifi was good

breakfast included basically just coffee

they also offer pastries which is really good for breakfast

nice room, rooftop pool was amazing, staff was so friendly

nice pool area, kids loved it

muy kids loved it

no bar but i already knew this . would be great if they had one

and other pastries and it opens early morning, also if you are an active person, you can use the gym which is

rooms, fully equipped kitchen, all amenities as a hotel but privacy of a condo

could hear other guests/music from outside, the wifi was ok most of the time, but not good enough for decent

the spa next to the pool water was cold not hot or warm kinda defeats the purpose of a spa lol

parking, yes is available in front of the hotel with security plus it is outside of the noise area

spacious and loved having a kitchen

large room, soaker yup, kitchen, locked gate, friendly staff.

had a room, the connected one with kitchen ( which was closed for me)

breakfast is really good, location and view!

swimming pool and breakfast were really good

comfortable beds, lovely pool, breakfast was delicious.

swimming pool and breakfast were really good

the kitchen was very

kitchen was poorly equipped; no microwave, no coffee maker or kettle, no dishes only one very old

room service could have replenished the espresso cups automatically

the beverages at the bar had little alcohol

a laundry just about 4 blocks down to do my washing

of being in a luxury jungle setting whilst being central in the city top class service and great spa

the grounds were small but they managed to fit everything in around the pool/hot tub area

good gym, nice pool and waterfall for the kids, great location

it has a good underground garage for parking

salty shower water. ac unit would shut off as well as the wifi.

pool a bit small but we spent most our time on the beach so no matter! was great for the kids

was great except swimming pool

beautiful hotel with great amenities. loved the room service and the food options in general.

the suite with jacuzzi is just amazing. awesome food and wonderful in room service!

good room service

music at the pool was a little loud across the day, would be nice to just have it down a touch and ramp up later

room service food isn t great phone was gone from my room after cleaning i guess

had the big room with kitchen, big table and chairs

a tad rougher than i like: very poor hot water, beds hard, capricious wifi and yes really loud until 2 am every

i traveled for work so wifi was important and it was more then sufficient

really good wifi

we upgraded to a room with a street balcony with a kitchenette

the swimming pool area (or common area) isn't maintained

swimming pool like a bathtub

a nice little dipping pool and showers and hangout area on the roof

hotel has a nice pool area, providing chairs, sunumbrellas and beach towels free of charge, brillant for relaxing

we tried to buy a drink at the bar but it wasn't open at 1pm

great location ....very clean ...nice pool and deck area! friendly staff!.. easy check in.

breakfast restaurant is a bit far from the hotel

good breakfast and great location if you want to be close to the center and far from

gym was very well equipped and large

bar and all foods are good quality

and next day when i was checking out they told me i could stay in the hotel until 5pm and use the spa for shower

the pool is enormous with plenty of sunchairs

the breakfast buffet had so much to choose from no matter what your diet or taste was

kitchen

the wifi was really bad

- no view, next to a restaurant s kitchen - just a really thin

until very late in the night just one chair not enough spoons,forks and other utensils in the kitchenette

kitchen equipment was poor, they had 2 frying pans but not a pot so you couldn't even boil an egg

location and facilities - the pool is great and is set back far enough from the main strip to be quiet

there are 2 heated swimming pools + jacuzzi in the roof terrace with a bar open until 10pm and a with a view

the wrong room at first which was only a small room (even though we paid for the suit with a kitchen bedroom

rooftop pool and bar is fantastic

in the kitchen seem to work or function at all

wifi with bad signal construction right next to the hotel no hot water in the shower power is off

about to explode due to the weather in the second room the sink was broken and we no longer had wifi for half

wifi at least in my room was awful and didn't work

breakfast was every day muffin, coffee with coconut milk and few pieces of fruits but great thing

breakfast is simple, but very good

private courtyard feel with ample sun beds and a lovely swimming pool

great room and lovely pool

the bed of the room was very small for the two persons and the kitchen was not fully equipped you could not

self check in, great location, comfy pool loungers and cabanas, hammock on my patio, nespresso machine with pods

the room was beautiful, big with a kitchen and microwave