comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

the rooms were very big and clean and there was even a small kitchen with a coffee machine

bar and restaurant closes at 8pm

nice and quiet, top notch bar and restaurant!

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

heaven section pool was full of amazing music, live bar and entertainment

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

understood why it wasn t adults only because of covid 19

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

the pool entertainment staff was lively and full of infectious energy

quality of food , water park and everything was super clean

breakfast sausages and bacon just the way i like them (little detail, i know (-) when you arrive after checking in, you will get pulled aside to be signed up for a vacation club breakfast presentation with the promise of a no-pressure presentation in return for a $150 hotel (+) lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice (+)breakfast was fantastic (-) one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don t go (+)breakfast was average (-) i accepted the invitation to the breakfast presentation in exchange for spas and points (again several family members go to the spa

alvarez at eden pool is the best, we made sure to be in his section everyday

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, which

staff was amazing. breakfast was outstanding

the pool is tiny but very pleasant and taken care of

also, we really liked the breakfast place and bakery called pan & selva just down the road

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

pool is cold

the little house by the pool (pump house?) was very noisy

great kitchen too

the pool area is so beautiful

grounds, lovely pool and they supplied kayaks which was fun

golf cart rentals i felt were overpriced

no facilities for kids.

walk to the beach, gym, breakfast area, and several restaurants and stores within the gated community

m), swimming pools, pool with bar, large room, beds

is a great option to go with kids because the beach has no waves at all

mfortable and large), room service, view out of balcony on dolphinarium

wi fi,breakfast

the breakfast was sufficient for what we need

loved the salt water pool and it was fun to watch all the boats go by in the evening

wafle house down stairs for breakfast

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

more things for kids entertainment. shows

all the staff and the kids pool aerea

views by ocean, bar great by ocean

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we weren t allowed to look at the facilities before leaving our child there

we order room service which was and we sat down at three different restaurants to eat

breakfast was good and variety of to choose from

a bad surprise at the bar table

we wished there was a snack bar near the pool/beach

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

same kids menu every restaurant every meal isn’t acceptable

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has it all

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

i like the spa and de convention center

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

e iguanas variety of activities (some free like amazing mini golf course some pay like bowling) a tiny cenote inside the hotel

there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus

was not too much entertainment for kids aged 9 and had to pay for the best

the room was spacious enough for a family of 4 (with 2 almost grown kids)

outdoor bars were constantly short for bar tenders

the pool areas were great, lots of activities to do around

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the premium package

ginásio, kids club, beach, buffet choice, facilities in general are very good

fitness center and pool

beach front, great gym and spa

we had a premium room for 2 adults + 2 kids, and we could barely fit

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we

really noisy early in the morning due to guest with kids

the pool area was perfect and clean

you’re traveling first time and with young kids beware of this place

we arrived at around 1 and they allowed us early check in

from the room to the pool to the breakfast even the staff was great

suite, staffs (really helpful & friendly, a few were bilingual in english & spanish), yummy food (breakfast buffet) and parking available

love the pool and the cleaness in general of the place

in addition, the kitchen is fully loaded with everything you need, and the shampoo and conditioner were good quality

one pool for kids and it was under repairs/construction

ste was just okay but very entertaining), chibali for a breakfast but it was mediocre, and tried the taco cart in front of mercado restaurant

kids had a blast

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via

like massage spa and many others

vegan breakfast was very good.

shuttle service is time wasteful

this is an adults only hotel

people that wore gym shorts and old tennis shoes were allowed in

paying for spa entrance

because of the location its hard to check other bars and restaurants in the nearby cities

the spa did not have many options, but the massages were fantastic

confort of the lodge and pool

there is nice looking pool and garden in the camp site

we were a family of 4 and my kids loved not sharing a bed, the extra bed provided fit fine in the large room

our room had full kitchen

breakfast could improve (not expecting a resort variety but quality could be better)

location is quiet but close to playa del carmen. breakfast was varied. nice size of the room.

breakfast in the morning was excellent

lots of towels, lots of kitchen gadgets and pots were available

the only downside was the kitchen, there isn't a whole lot of equipments, such as pots and so on

a few more necessary kitchen utensils would have been helpful, but nothing too dramatic.

was a little of cucarach on the kitchen, just i saw one the last time, but we did not expect thats will be a problem

large kitchen/dining room with a comfortable couch

kitchen was poorly equipped

adult only areas still had kids around even though the signs clearly designated the adult area.

room service is fast, though food choices are limited and comes cold

the rooms are very comfortable, refreshments and amenities, with many pool sections within the apartment blocks, so does not feel overly crowed

the beach is stunning, plenty of chairs by the beach and pool areas

close to $200 extra per day for a 2 year old

my kids are delighted to go to awen, the kids club, where ceci & pato made magic with them: treasury

kids have to be used to staying in high end places but have access to many cool spots

o doesn't eat much at all and cannot use the kids club as it's 3 and up) but we loved the hotel

limited seating around the pool unless you have a swim-in room - most of the seating is around the

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

we found that the royal hideaway adults only beach was the best when compared to the other resort beaches along the beach front

pool side manners near the infinity pool was horrible

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other pools were hard

the adults-only aspect is great, and it also seems to attract great people

breakfast wasn't great, but there is a great breakfast place called nativo just around the corner

do with a few more sun lougers round the pool only two for people to lay on its about 15min walk into playa but not a problem for us as we

pool is really cool

breakfast was just amazing the staff members are really nice and very humble not rude at all i

the staff is extremely friendly and helpful and the breakfast is outstanding

we splurged for a new years day massage at the onsite spa

and they could do an earlier show for the kids, take after sandos caracol maybe

we got wonderful massages at the spa and went parasailing, which was amazing

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

food, nice animators at pool provides good programs every afternoon

pool was amazing and we should’ve gone for a dip way earlier in our stay

but we could stay at the pool till 12:00

room and beautiful pool

the outside area is gourgeous with the pool

pool was amazing and much bigger than it looked in the picture

the breakfast was great very friendly staff and attentive

some of the equipment in the spa didn't work

liked that the property was next to a golf place and we had a room with trees in front :-)

breakfast was great, i loved that we could request a certain item and it was freshly cooked.

the kitchen is closed in the afternoon and nights.

swimming pool is lovely

pool

location, pool and service.

the pool was great

they have a pool and 24 hour service at the registration desk

breakfast buffet, house keeping up to par, laundry service great, all services used were great

spa was nice

the pool was amazing as it included the snack bar but the beach is the best part out of this resort

to many kids on the pool where the bar is.

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

pool was closed, half of the building was under construction

very cool vibe with a pool in the middle and vines coming down

staff was excellent the hotel is clean the bed i comfortable had a washer and dryer all good the gym was good the staff let us stay 3 hours after the checkout not in the room however thy were so

good location. friendly staff. amenities as pool and gym.

the pool and sitting area were really fun and comfortable

they pool design is amazing, they really made good use of available space

kitchen equipment was poor, they had 2 frying pans but not a pot so you couldn't even boil an egg

until very late in the night just one chair not enough spoons,forks and other utensils in the kitchenette

the kitchen was not very well stocked at all

kitchen

- no view, next to a restaurant’s kitchen - just a really thin

wifi just in lobby

wifi wasn't working in the rooms during my stay, so i had to take my computer down to the lobby

the wifi was spotty at times but, worked well enough

but enough far not to hear noise), friendly stuff, cleaning and fresh towels every day, good wifi

distance to everything, the beach, walmart, convenience store, laundry, the fifth avenue i mean to everything

no parking available only street parking

no parking, no hot water, small room

free parking outside close to mall two bedroom

the wifi could be better.

wifi was solid

the pool area on top didn't feel too inviting.

pool had something maintenance work done on the day we were here so i can’t say anything about

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

the pool was dirty when we were there

loved the rooftop pool and lounge area, perfect balance of shade and sun options

10/10 would go here again if i get the chance the rooms were nice and clean and the pool was amazing

my kids loved the pool and playing with kids in the courtyard

colors of the hotel, the pool, the politeness of the staff the location and the rooms which are just perfect for playa

beautiful pool and surrounding, very clean.

he gave us the most beautiful room with a balcony overlooking the gorgeous pool and courtyard area

ate breakfast one morning

the free breakfast was nice (toast and banana bread and fruit, granola and yogurt) and you could pay extra

breakfast

beautiful pool too

beautiful jungle garden, good breakfast, clean up every day, close to the center.

there is definitely not enough bars or night life

food was great bar staff was fantastic

direct beachfront spa amazing ambience top

beach/pool/facilities very nice

loved the swim out from room to bar with an oceanview

all rooms overlook the courtyard or the pool

there is a turtle pool in the lobby that my daughter loved

there is a very nice pool with a garden at the hotel and even though the hotel doesn't serve any drinks or snacks, a

too many other small hotels are painting their properties all white trying to look like a spa --hate those

we had pool view room

we didn't try the pool but it looked nice

only glitch this time was the wifi was connecting intermittently in the room i had but it was not an issue (for me) as i simply (+) oh, and the wifi was reliable and use simple standard password login (-)wifi i have every experienced (+)clean , calm , location , tv , wifi (+) wifi very good (-) no wifi reception in the rooms (-)wasn't wifi in the rooms, but there was in public areas- we were able to get a weak signal on our balcony (-) fuethermore the wifi only works in the reception area- in the room was no signal at all, we couldn t even find

pool was closed for the day i was there. a lack of comfortable places to sit in the common area.

it was nice and quiet and relaxing. it has a pool

spacious rooms and nice pool

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

room service food is absolutely horrible

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

phone in room did not work and app/site to order room service never worked

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

great pool area, very good restaurants, great staff. nice rooms

ferry right next to you, small pool, smell of mold, everything was always wet.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

also there was many people slip on the pool area due to

pool was a little past due for clean water it was very dirty maybe softer pillows would be

breakfast was unbelievable.

rooftop pool and seating to watch the sun set

the hotel is clean , friendly staff and amazing views from the pool area

is a tough one, i guess if i must find something that could use improvement it would be the pool

vegetarian choices are limited shade next to pool is rare

without beach shoes, there is a clear risk of injury

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

breakfast til late night room service the foods offered were varied and delicious

pool and other amenities, staff

clean, friendly helpful staff, very good wifi, close but far enough away from the goings on of 5th ave

both shower towels and pool towels are provided and changed regularly

location for a city break, comfortable room, nice pool area, very helpful staff

location - close to ado station, close to 5th ave, quiet, clean, slept well, wifi good enough

tropical pools, rooftop pool, great wine, super breakfast ud83dude0b very friendly

nice apartment, comfortable beds, large living room excellent pool & relax deck super nice people serving the apartments, around for any questions very

smelly green pool

keeping was to be every 4 days, was 7 days and had to beg for toilet paper and clean towels, the pool was slimy on the bottom other residents actually cleaned the pool , windows to the hallway

condo is very comfortable, with the big kitchen, where i could cook, it had the balcony, and the pool on the roof

the pool was dirty

one slight disappointment is that the hotel let non residents up to the top pool bar area, this means that occasionally it isn't possible to get a lounger and can be a little

the buffet breakfast hs a lot of choice, we loved it

the rooms are clean and spacious, and the breakfast was excellent

the roof pool and view were ex eptional

the location and the roof top pool are great

clean rooms,near center,good wifi,elevator

laundry service next door a bargain at $0

fast wifi at all rooms spacious rooms

hotel has parking on premises

there was parking on-site, and we didn't use the car while we were there

everything worked well

the room is very big and clean, the bed is very comfortable, wifi connection is very good, and the bathroom is very clean

no hot water, courtyard noise late at night/early morning, poor wifi service

i m lucky because room 101 wifi available. but another rooms are unavailable.

the kids can swim in little pool while you have a drink and or food

close to both 5th avenue and the beach, nice little pool on the roof. clean and spacious

my children loved roof pool

the pool and the late night swimming

there is also a good size swimming pool on the rooftop

pool, and staff

room was ok but the breakfast included is horrible, just toasted bread and butter and

could be improved especially in terms of time of response and the breakfast is provided at another hotel about 10 mins walk away and it’s just toast and jam

breakfast was complimentary at another hotel (i never made it there though

free “breakfast” was a complete joke, not only was it not at the property (but at a partner hotel a 10

our breakfast experience could have been better

hotel has a nice pool area, providing chairs, sunumbrellas and beach towels free of charge, brillant for relaxing

whether it was breakfast by the pool or dinner as the sun went down, every meal hit the spot

the breakfast was great and the room was exceptionally clean

the included breakfast was delicious!

great pool and lounging area

the kitchen lacked essentials like salt, pepper, oil

the room has full kitchen, so you can keep some snack, drinks or cook full meal if you want

washing and drying machine, complete kitchen, very comfortable room

floor is tile covered so be careful with kids

pool area, location ,everything!

we had a really nice 2- bedroom apartment with kitchen and living room, all good size and comfortable and were very happy with it

our friends and family another two, and they were so nice to all of us and understanding of our kids and noise

the room was great. clean, spacious, and comfortable. the pool is lovely as well.

spacious, comfortable and clean - lovely pool and lounge area - security at night, gated condo - centrally located - staff wee very friendly

we loved having a well-equipped kitchen