upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

phone in room did not work and app/site to order room service never worked

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

food was mediocre except for the breakfast buffet and the beach fiesta

the spot is amazing all the staff in the spa superfriendly

breakfast buffets were amazing

the spa was wonderful

30 as an option for people who didn't eat breakfast

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

without beach shoes, there is a clear risk of injury

plenty of lounge chairs by the pool and on the beach

the gym is well equipped

the spa was also beautiful and our services very relaxing

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

we also used the gym and had several spa treatments - super

room service breakfast was fine. we live in akumal so location was perfect.

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

but easy to get around by frequent golf cart service

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most at nature i felt in all the resorts

the breakfast buffet was fair,

the pools were beautiful

long lines up for breakfast and lunch buffets

breakfast was good

little kids club near the beach was underwhelming

very noisy as we were close to the bar and families in our building. food could be better.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

the sports bar, but be prepared to wait an hour for your food), there are some charges related to room service, the alcohol was cheap and watered down, it's definitely not top shelf

they charge 15 dollars for room service at an all inclusive resort

keep putting them out daily until they're gone, there was no hot food served at the beach between breakfast and lunch (so if you missed breakfast you starved til lunch at 2pm or you had to leave (+)dalia and tikkal breakfast had nice variety and decent service (-) the breakfast at helios was a glorious spread, but there were flies everywhere and nothing was chilled

clean hotel with great pools and a good variety of food

the pools was immaculate and spacious

nitpick: the beach at the infinity pool is rocky

i didn t like waiting for the golf cars as much as we did, feels like they needed to run more of teen during dinner time and if

property had great food and amenities - their gym and spa was high end

the rooms are very spacious and i really enjoyed the grounds

room service food pretty terrible beach disappointingb

the cocktails at the bar were expensive and not very strong

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

waiters at the beach bar are slightly abusive - they insist on high tips, while not all of them deserve it

bar and pool area is beautifully lit at night

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

nch and dinner) were ok

breakfast at the buffet was very good

was moving sideways easily pillows were thick and not comfortable for adults and kids no hair conditioner in

my kids loved the kids club

beach and pool areas and restaurants

the pool areas were great, lots of activities to do around

food, gym was the best i've seen around. shows

booking needs to specify the age of the kids so that the kids are charged properly.

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the premium package

the gym was absolutely gorgeous and the shows were fun and pretty quality

i like the spa and de convention center

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has it all

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

large swimming pool

of things to do for adults & kids

it was a great hotel with a lot of options. the kids had a blast. the food was pretty good.

we had a premium room for 2 adults + 2 kids, and we could barely fit

really noisy early in the morning due to guest with kids

soy milk available at breakfast at the buffet, but not available for the room

oom, the grounds, pool

my kids loved the pool

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark) (+) my 2yo and 6yo loved the kids pool too (+)we loved! barcelo maya the beach was the best place for our little kids (+)resort was absolutely stunning, lots for the kids to do (-) kids still slept fine in them though (+)to eat and where to go every day get an all inclusive package, very convenient to travel with kids, we went there with my three years old and my nine months old and it was very comfortable (-)kids club closes to early at 5 pm (+) my kids loved the pool (+) my 4-year-old son had a great time in the kids club, shows at night were entertaining, good service to pick up the glasses around the beach (+)at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club) (-)not a really wonderful experience to wait with two small kids

minerve helped me reserve my spa experience

too far from the airport . and no umbrellas in the pool area.

e iguanas variety of activities (some free like amazing mini golf course some pay like bowling) a tiny cenote inside the hotel

there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus

we felt like the service at the bar was great and the food was really good the entire time

enforce the rule that small children shouldn’t be playing by the pool bar

kids loved the barcy water park & playing at the beach

furthermore our kids could participate in hitting the pinata, and shared when candies where handed out

wifi slowly

in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids (trampoline, slide etc

furthermore our kids could participate in hitting the piñata, and shared when candies where handed out

the pool is so pretty, there are toys and playground for the kids and you can enjoy peace and calmness

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

a magical place from the morning a swim in a small natural pool - obo the sea channel - a lot of fish, skates, and moray eels, in addition to thousands of

the breakfast was sufficient for what we need

small pool at the front, beautiful view

wi fi,breakfast

bar and restaurant staff was friendly and accommodating as well

the price for the three bedroom is very reasonable and it is a big apartment with an eating bar and a large dining table

beach was nice for kids to play in sand they had a

also, there is mention of a pool but no indication of where - i used another condo's pool by accident

great large unit (3br/3ba) with two hammocks on the balcony that the kids fought over

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

lots of pool and beach space, good size rooms, free and easy parking, and clean

and proximity to beach some

ird party) not on par w/ the rest of the hotel.

the pool and the food was very good

was good - central but quiet and an easy stroll to restaurants, bars, beach and golf

large apartment well equipped kitchen although an electric kettle would have been nice

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

taps in the kitchen were not fixed to the counter top ( we didn’t report this )

location brilliant comfortable rooms, kitchen well equipped everything wonderful

the salmon of the breakfast was to salty. and the oriental restaurant to hot.

all the staff and the kids pool aerea

pools seemed fine, the breakfast at world cafe was pretty good

the games room for the kids was brilliant

the pool was lovely, the staff very attentive, and the food and drinks were excellent

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so peaceful - being surrounded by palm trees

the restaurant and bar are also excellent

kids loved the pool

not really a party place but there is the bar area

the pool is delicious

the laundry service was a huge bonus

bed, nice well equipped kitchen, great location in the town but quick walk to beach

the swimming pool also súper nice and the included breakfast is great

the roof top pool was also quite nice

oh, and in the evening and in the morning i used the pool on the roof

poor wifi connection

t the hosts offered that we could lig on to their private wifi)

she provides a very affordable laundry service and there is a cute cafe downstairs

the wifi was slow in my room. thats the only negativ point.

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

pool was beautiful and beach was perfect

there are three pools that accomodate everyone from the party crowd to those that want to be left alone

everything room service was great

will start by saying this is a great adults only resort

room service was prompt at breakfast time and the food was well prepared

quality of food , water park and everything was super clean

water park

there are adults-only pools and beaches (and restaurants) so we don t have to listen to crying kids when we want to have some quiet time (+)of kids friendly entertainment, kids everywhere (+) toro was the best restaurant with a great salmon and kids menu (+) if you have young kids, they'd probably love the free water park (+) also, the kids water park was super fun my kid enjoyed it (-) the kids club could be a lil better compared to other hotels but they are very kind and honestly no (-)too many kids. (+)rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids (-)downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, (-)could not find napkin or life guard in the kids water park when my daughter got a bloody nose

restaurants all inclusive with good food, rooms are ok with great room service, good food around the pools, great cocktails selection and corona/ modelo beer

there are also buffets available with no reservations and have many variety & dessert bar

free parking

no wifi , hard bed

) and for our 'giraffe' room the wifi was fantastic

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

better wifi connection in the huts is needed

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

food very plain, watered drinks, uncharming pool area, lack of sunbeds

also not many activities like most resorts or things to do at night to cater to adults only

with our kids in a couple weeks

heaven section pool was full of amazing music, live bar and entertainment

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

stay was super nice, quite place, nice beach/pool for kids

bar and restaurant closes at 8pm

we booked a room for 2 adults and 2 kids

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the hotel including people who have houses in the compound

right on the beach i got a suite with a nice porch, air conditioner was great nice little kitchenette and a nice bathroom great coffee too

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu & the cost was $38 aud

breakfast was excellent

the kids club was probably the best thing about this resort

and rooms amazing, breakfast good but overpriced, restaurants top quality, all staff friendly and helpfull

the breakfast buffet was amazing

ds area is more casa 6 where the buffet is)

the last bar close at 12am

the pools were clean and a better option for swimming

meat selection at breakfast

a little more rustic than advertised.? pool wasn’t very inviting.

the restaurant had delicious food and the pool was key

complex of hair 6 rooms with a nice pool

to begin with the service and facilities are terrific, the pool out of this world

loud frogs at night who swim around the pool and hop around the restaurant area

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

both pools were fantastic, and the food at the restaurant was absolutely delicious - especially the

outdoor pool and terrace by our room could have used a quick clean before our arrival

breakfast included in the price very friendly, helpful and accommodating staff very nice swimming

we also had the floating breakfast, which was made even more special with a sparkler surprise in the middle of the basket to

pool is cold

cosy, comfortable beds, clean, simple but freshly made breakfast every morning, very friendly staff and best of all - there’s spider monkeys everywhere

there is a good breakfast in the morning

spent time in the pool

the morning visits from monkeys for their banana breakfast

has two pools, one for kids and the other for adults

there is a specific pool for children, so they stay out of the adult pool, but it is serene

breakfast was fantastic with very friendly waiters

great homemade pasta, delicious cocktails, well kept pool and beach area

very accommodating great inclusive breakfast (basically ayce order) decent cocktails at the bar beautiful beach and

was great, we did upgrade after first day to the adult only area as the kids running on corridors were noisy

one pool for kids and it was under repairs/construction

kids had a blast

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via

kids had a blast

room service and mercado san juan are really good too

gym bathroom smelled rough. kinda hard to navigate but getting lost was kinda fun.

both xcaret arte for adults only and xcaret mexico for family, are out of this world

room service wants to charge for wine, which is obnoxious especially when you can just walk to a bar and get some

we decided to get room service after our return from xplor fuego

- i enjoy fresh local fruit in the morning so perhaps you could consider something like a fruit bar for breakfast

only thing i could suggest would be drinks service around the main pool

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist was wonderful

great for kids above 6+ who know how to swim

a couple without kids, there were way too many kids

we felt as in the jungle :) the room was clean , very new and modern with great view of the pool

the room was beautiful and large, with a beautiful view of the well-kept pool

close to highway, traffic noise, breakfast only after 9:00,

it hard to get food for breakfast in the mornings, only one small place and you don’t understand what time is it open

we used the kitchen to have breakfast

welcome…clean, comfortable big bedroom plus kitchen and living room with etta bed

from the room to the pool to the breakfast even the staff was great

love the pool and the cleaness in general of the place

nice pool area

in addition, the kitchen is fully loaded with everything you need, and the shampoo and conditioner were good quality

not only we traveled with kids so that the sound would disturb but it was not managed after we complained

they had a little play area for my kids

staff at the bar & restaurant were excellent

the small spa on the roof was nice to cool off in but does not feature jets

a nice touch was the eco bug repellent bar that they offered to guests

there is also a beautiful infinity pool that looks out onto the water

also the room was massive and super comfortable with mini bar ac and ceiling

we really enjoyed the restaurant and room service

breakfast was wonderful, and included which we loved

our kids (10-14 years) loved to paddle around with the kayaks and sups (free)

our delicious breakfast was always welcome to start each lovely day

there was a lack of wifi signal strength on the terrace.

there is a very nice spa and good restaurants in walking distance and a fairly rude cenote

the breakfast was nice

breakfast in the shades of palmtrees every day

main reason i chose palmaia was because it was closer to playa del carmen, it was very kids friendly and also had much less people than tulum these days

the scenary was magical, the beach is pristine and they clean it everyday from seaweed, the gym is inside a jungle literally, the room was filled with exciting ammenities and excellent treats

spa service was amazing

kids have to be used to staying in high end places but have access to many cool spots

room service is provided by the lunch restaurant, so no escape there

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

lots of fun for the kids too

we especially loved the beach area and the kids really enjoyed the slides in the family area too

so many pools, great for kids with a water park, food was fabulous and so extensive

we had a pool view which wasn't bad but we prefer ocean view

breakfast started at 7:30- no problem! would have liked coffee available earlier

very good location, good breakfast.

the staff is helpful and polite and the breakfast (we only had breakfast at the hotel) features a wide-enough selection of items for every

location tranquility breakfast

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

the kitchen top stove does not work properly

the hot buffet breakfast provided was good too

breakfast was perfect (very well served, and tons of variety)

we were told we cannot use the water provided in the gym when another staff told us we could

breakfast was great and the location too, the room was very comfortable and the bed was what i

we loved sitting on the balcony in the morning, and room service was fast and delicious

rick in concierge was great in helping me find a pool area to hideaway from the activities

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, infinity pool looking over the ocean, late night snacks when you

we arrived during a week that the a la carte breakfast was closed and 1 restaurant closed

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other pools were hard

i was annoyed that the kids club said it was open every day, but it wasn't

kids club is recommend for those who are traveling with kids to keep them occupy with a care taker

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

and they could do an earlier show for the kids, take after sandos caracol maybe

we got wonderful massages at the spa and went parasailing, which was amazing

our stay the gym was closed due to maintenance work, also one of the vip lounges which we paid extra to get

handles didn’t work well, gym was too small, sargassum, and the earliest restaurant reservation available was

spa was nice

the gym needs renovation

the view of the beach! the coconut trees! the pool facing the beach!

the breakfast and lunches were very basic

kids club did a great job for safety and the kids begged to go back

- the entrance door to the lobby (near the bar) would be best if you can make it flat because we saw an elder lady falling down as she opened (-) bartender at the pool bar only was nice when i showed up with a bill in my hand for his tip (-)wish the pool bar didn t close early. but it s ok cause there was a bar right above it. (+) we had a preferred stay and we were taken to a private bar where they served snacks and premium alcohol drinks (+) enjoyed the swim-up bar and the restaurants around the pool/ beach area (-) suggest maybe salad bar (+) swim up bar is awesome (-)bartenders

the gym was excellent

the day after i came to the reception specifically asking that i needed the room done and the laundry

the full kitchen was also appreciated

very calm good breakfast the kids loved the turtles from the golf course lake next to the swimming pool

terrace and good view from 3th floor, room maintains the cold what is very good, nice gym and golf lake with turtles

our pictures also showed our suite had a kitchen

in playacar in playa del carmen, peaceful hotel in the middle of a small jungle with a beautiful pool and lake in front of it

the pool is very small

the only downside was the kitchen, there isn't a whole lot of equipments, such as pots and so on

installations , the swimming pool , the beds all areas are very nice and the service real good

i stopped for 12 days. the pool is great but the lobby is in the shadows. so no tanning.

swimming pool was in shade all day long

the outside area is gourgeous with the pool

room, pool, nice owner, location

pool was amazing and much bigger than it looked in the picture

room and beautiful pool

pool was great and rooms were cozy

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

the pool is very cool and nice to lounge ona sunny afternoon

loved the rooftop pool and lounge area, perfect balance of shade and sun options

we loved the pool, it was small but the view is the same as the pictures

also there was many people slip on the pool area due to

pool was dirty

gym was excellent

pool volleyball games were great fun and got us talking to other guests

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

very close to the center, room was clean, the owner is really nice, clean pool

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

pool was closed, half of the building was under construction

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

the room was a very nice size the pool and pool area were superb

free car parking, nice pool.

they allowed us to do early check in so we appreciated it a lot and also to park the car

the swimming pool and relaxing area was also quite nice

the roof top pool was lovely, they could

room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast, coffee and juice pool on rooftop was

nice and big cleaned everyday fresh towels and sheets we had king superior room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast

breakfast was just amazing the staff members are really nice and very humble not rude at all i

i also loved the pool on top it’s very relaxing

big, well equipped room. the guy on reception was very helpful. the pool is fabulous. large tv.

staff was excellent the hotel is clean the bed i comfortable had a washer and dryer all good the gym was good the staff let us stay 3 hours after the checkout not in the room however thy were so

location just 5 blocks away from 5th avenue gym and sauna included comfortable room friendly staff clean

i like the location and the cleaning, the pool was excellent for the kids

there’s a decent size pool and a basic gym