pool was a bit dirty and dated.

location brilliant comfortable rooms, kitchen well equipped everything wonderful

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

knives in kitchen not sharp and had loose handle

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

a nice bar on the pool

last feed days we were told we could have pancakes so the kids were elated shame they didn t let us know at the beginning of the holiday

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

last feed days we were told we could have pancakes so the kids were elated shame they didn’t let us know at the beginning of the holiday

no facilities for kids.

the beach was lovely and the hut bar with the swings

food was cold both for dinner one night and breakfast one morning

the check-in lasted for an hour, our room wasn't ready with kids beds until i requested three times and specifically said it's needed before bedtime

all the staff and the kids pool aérea

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we weren t allowed to look at the facilities before leaving our child there

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, which

quality of food , water park and everything was super clean

room service was great

there is 24 hour room service which is amazing for late nights

pool bar service is very slow and never come

included breakfast menu had excellent variety, high quality, well prepared and delicious food

wafle house down stairs for breakfast

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

more than toast and coffee for breakfast

the staff was so friendly and the breakfast service was top notch

the pool area was vibrant but relaxing at the same time and there is so much space

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

loved the pool atmosphere with the dj

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

and the night time room service food was not

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

pool area is great for kids

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking services failed to let us know upon

we felt like the service at the bar was great and the food was really good the entire time

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

kids club closes to early at 5 pm

the place is clean and the spa is very nice

bar area only served regular drinks instead of premium drinks

my kids loved the pool

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

until after 6 pm and they had the audacity to give me a room that had unmade beds and left over room service

the beaches, the pools and poolside entertainment. the pool bar staff!

better rooms, better landscaping, nicer buffet area and a the best kids water slides

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we

lot of variety in food but lacked flavor, not providing kids life jacket,check out

strikers sports bar was a lot of fun

i heard the spa is amazing, however i didn't know in time to check it out myself

lunch buffet by pool was bad and almost never replenished

the hydrotherapy spa was excellent

of things to do for adults & kids

the pool areas were great, lots of activities to do around

entertainment!!!!! swimming pool!!!! location!!

ginásio, kids club, beach, buffet choice, facilities in general are very good

seems the hotel was understaffed overall, long waiting at the pool bars

fitness center and pool

the restaurant and the pool are closed at 8pm. (to early)

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the hotel including people who have houses in the compound

lack of wifi in communal areas such as restaurant or swimming pool

the pool is clean

stay was super nice, quite place, nice beach/pool for kids

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

truly one of the best beaches ever - kids need

bar and pool area is beautifully lit at night

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

the spa did not have many options, but the massages were fantastic

would have preferred that the pools here a bit cleaner

there is definitely not enough bars or night life

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

the spa was wonderful

food was mediocre except for the breakfast buffet and the beach fiesta

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

ts) - defect hot pool

breakfast til late night room service the foods offered were varied and delicious

vegetarian choices are limited shade next to pool is rare

we loved the daily volleyball games in the pool and getting to know other travelers

breakfast til late night room service the foods offered were varied and delicious

great breakfast and clean facilities allowed us to relax

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

rooms, breakfast, pool, welcome drinks are quite prestigious

rooms, breakfast, pool, welcome drinks are quite prestigious

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

i especially loved javier

staff, pools, service, local host, room, room service, spa tub, views, design and decor

room service breakfast was fine. we live in akumal so location was perfect.

the gym is well equipped

kids club, worse i have ever seen

the kids club at the beach could have been better.

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

service sucks , room service and rooms , are terrible.

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

and their system of golf carts does not attend the needs of everyone

the pools were beautiful

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

breakfast was the best meal of the day

restocking of water, coffee and mini bar in your room was not happening even after numerous complaints

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

great swimming pools. the kids area/water-park is vey nice and safe for kids.

little kids club near the beach was underwhelming

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and all of the staff

spa was really good

clean hotel with great pools and a good variety of food

the sports bar, but be prepared to wait an hour for your food), there are some charges related to room service, the alcohol was cheap and watered down, it's definitely not top shelf

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

the wings are a must try from room service, you can arrange for free transport from the airport

property had great food and amenities - their gym and spa was high end

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

the beach. the infinity pool bar closes a little soon.

the spa team

mini bar and room service selections were a little sparse

pools, lazy river, beach, gym, spa all very nice

the lazy river, pool area, bike tour , room and the shows..also the sky bar area

loved the wildlife around the resort and it had a great gym

ampoline, slide etc

if you want total peace and quiet mexican rivera maya is not a place for you ud83dude09 excellent wifi coverage and strong connection

you can hear a lot of birds and other animals around when you relax at the pool

breakfast was excellent

best breakfast as well with yoghurt, fresh fruit, you can choose either eggs or avocado toas with tomato

staff were very nice and trustworthy and breakfast was delicious

also, we really liked the breakfast place and bakery called pan & selva just down the road

spent time in the pool

spa

the morning visits from monkeys for their banana breakfast

stayed 4 nights),

the nearby restaurant la buena vida was a pleasure: pool for the kids, sitting in the shadow and relaxing view to the caribean sea

parking is very spacious and the staff is very pleasant and helpful, nethertheless spanish is (as in our case), drive down one lane road to south beach tulum was horrible with traffic & no parking with only pricy beach clubs/restaurants which you get the same experience at la buena vida (-) this hotel does not have a parking lot (+) parking on site, there was drinking water in the room, view of the sea from the balcony, just (+) this is great so you don t have to pay for parking (+)for snorkeling beachfront functional decent amenities good service proximity to activities parking friendly staff decent kitchen supplies good (+) easy parking (+) easy parking right in front (*) the pool is next to the parking and a big restaurant court but is clean and the water is hot (+) parking at the hotel was nice and easy

& can be combined with some street shopping, fresh fruit on roadside, lunch, and if you have kids craving subway sandwiches do that

there is also a pool but we did not use it- we swam in the gorgeous ocean waters and snorkeled amongst the corral

a lot of facilities were available inside the resort like tennis court, spa, gym, kids club

the spa is out of this world , if you can definitely book a treatment , was the best massage and facial

of access - drinks, snacks, room service, transportation, butler even made reservations for us

has many pools and caletas along the river that surrounds it where it really is enjoyable for the kids to swim

it would be good for a split day so the kids have energy to sit through the show at night

free shuttle and guided tours are really helpful

breakfast

gym bathroom smelled rough. kinda hard to navigate but getting lost was kinda fun.

we stayed in the spa house

we treated ourselves to hydrotherapy at muluk spa - a dream

bar closes at 7:00 pm

the restaurant and bar are also excellent

kids loved the pool

ha restaurant is just an overgrown beach bar with the most average food

great swimming pool

kitchen was clean and stocked well and the collectivo to tulum stopped just feet from the hotel

oh, and in the evening and in the morning i used the pool on the roof

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

very nice terrace and pool

bed, nice well equipped kitchen, great location in the town but quick walk to beach

the wifi was slow in my room. thats the only negativ point.

poor wifi connection

t the hosts offered that we could lig on to their private wifi)

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

has smart tv and wifi

room service was really slow

david and alex at the pool were extremely attentive

the room service

great choice for breakfast, used various restaurant would rate them as good.

iter by pool) had everyone's drink full and was so friendly

better wifi connection in the huts is needed

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

to reach with parking directly in front of the property and a wonderful setup in the jungle

?W[

secure parking

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

food very plain, watered drinks, uncharming pool area, lack of sunbeds

as for the buffet, get them to make you an omelet for breakfast

big swimming pool, comfortable, clean & big room suite, staffs (really helpful & friendly, a few were bilingual

loud dance music in the morning by the pool and patio area

the pool and the atmosphere at night is really delicious

this should be a place to relax in the morning with your breakfast, coffee or just relax by the pool, at that hour there are not many party

in addition, the kitchen is fully loaded with everything you need, and the shampoo and conditioner were good quality

the room service always tok 40-60 minutes

exercises, sound bath and many more) ud83dude4fud83euddd8 ud83dude4c atlantis spa is a beautiful place with professional staff

) the gym is a bit small and can use more machines

close to $200 extra per day for a 2 year old (who doesn't eat much at all and cannot use the kids club as it's 3 and up) but we loved the hotel

close to $200 extra per day for a 2 year old

variety of eating locations. comfy rooms. loved the juice bar on the beach.

that there is no bar on the beach for the families and you have to always go to the one at the kids pool

room service is fast, though food choices are limited and comes cold

we especially loved the beach area and the kids really enjoyed the slides in the family area too

a little bit difficult to move around with little kids, i would recommend bringing a stroller.

we were told we cannot use the water provided in the gym when another staff told us we could

please change the clock in the gym

good breakfast

the kitchen top stove does not work properly

the hot buffet breakfast provided was good too

we found that the royal hideaway adults only beach was the best when compared to the other resort beaches along the beach front

the fact that this resort is adults only is wonderful

pool service was great

adults only is a plus

r drinks and snacks) and dinner, all meals were served a la carte

kids club is recommend for those who are traveling with kids to keep them occupy with a care taker

i was annoyed that the kids club said it was open every day, but it wasn't

restaurant and bar staff were all extremely polite, helpful and attentive

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

i went to reception and the money was there as the room service employee (luceli) took it to them

food was very good the beach was amazing we are very happy with the service the kids club had very nice activities it was close to walk to the center the entertainment was nice

the gym was very small and needs a refresh

stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was inconvenient when it was raining, so my suggestion here is to have umbrellas

two pools felt heated one with a swim up bar and kids section

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was

kitchen was poorly equipped

i liked the pool with the bridge as well

the only downside was the kitchen, there isn't a whole lot of equipments, such as pots and so on

swimming pool was in shade all day long

a few more necessary kitchen utensils would have been helpful, but nothing too dramatic.

we enjoyed eating breakfast while overlooking a golf course and most definitely enjoyed our morning walks through the playcar residency

having a kitchen and fridge, there was no kettle - but there was a coffee maker, and fresh water only on the

incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

breakfast is great

breakfast was great, i loved that we could request a certain item and it was freshly cooked.

pool and common are also very nice - the private neighbourhood is perfect for

but we could stay at the pool till 12:00

pool was amazing and much bigger than it looked in the picture

the outside area is gourgeous with the pool

room and beautiful pool

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

pool had something maintenance work done on the day we were here so i can’t say anything about

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

the pool was dirty when we were there

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

ferry right next to you, small pool, smell of mold, everything was always wet.

also there was many people slip on the pool area due to

gym was excellent

pool was dirty

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

tiny swimming pool, didnt look welcoming

very close to the center, room was clean, the owner is really nice, clean pool

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

location, pool and service.

lovely staff and wonderful pool.

the swimming pool and relaxing area was also quite nice

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

the pool was great

also would love more options in the pool

from the entrance to the rooms, the gym, the restaurants, it was all very nice

1 minor point: breakfast untill 11, but when in 1045 you really have ca 20 mins to grab what you need, no mercy

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu & the cost was $38 aud

tacos from the pool bar were delicious

clean room, good shower. clean swimming pool. value for the money.

pool is really cool

the staff is extremely friendly and helpful and the breakfast is outstanding

clean quiet easy acces good breakfast rooftop pool

i also loved the pool on top it’s very relaxing

toilet paper, had to go to the gym next door

the pool and sitting area were really fun and comfortable

the gym also didn’t have ac which is not ideal

gym could have air conditioning

location just 5 blocks away from 5th avenue gym and sauna included comfortable room friendly staff clean

small shallow pool

the pool is small but nice and refreshing

room cleaning every day was good wish the pool looked a little cleaner maybe it was the rain

center of everything, excellent pool, 20 meters from the ocean. all was ecellent.

the roof pool & bar with a view to playa del carmen’s 5th avenue, is exceptional experience

the roof top pool and bar was beautiful, but we sat at the bar for 30 minutes while no one even acknowledged us

breakfast service was a little slow, they might have been short staffed, and breakfast options

i love the location and the rooms are very clean and big. the pool and rooftop was great

the hours were short though and the spa was not even open as they cut hours drastically because of the virus

room service was daily

ry small and located right next to reception), so except for some local kids nobody ever really uses it

kids screaming and running in the halls at night

everything worked well

the kids can swim in little pool while you have a drink and or food

wifi was spotty

the wifi was spotty at times but, worked well enough

but enough far not to hear noise), friendly stuff, cleaning and fresh towels every day, good wifi

distance to everything, the beach, walmart, convenience store, laundry, the fifth avenue i mean to everything

wifi wasn't working in the rooms during my stay, so i had to take my computer down to the lobby

no wifi in room

wifi was a bit patchy

no complaints ~ smallish pool but i did a daily swim!

the wifi wasn't great in the bedroom.

maybe the hotel can extend the pool hours.

there was no pool in sight and there is no elevator

when it rains, the room floods like a pool

pool/bar terrace was closed

the pool is at the front hotel

the pool was very clean and in the rooftop

pool is perfect for kids with large areas that aren't deep, plus jacuzzi (same temp) with waterfall

the pool and courtyard are beautiful and inviting

lovely swimming pool, great for small kids

the pool area is lovely, nice with the kitchen to make your own breakfast or a quick meal, and the

old loved seeing the turtle pond at reception everyday and there is even a tiny slide for little kids

minor details but would have liked a bedside lamp and maybe a few more seats/beds round the pool

this is a hotel with less than 30 rooms, love how peaceful the landscaping and pool area are

good to have a swimming pool too

my kids loved the pool and playing with kids in the courtyard

colors of the hotel, the pool, the politeness of the staff the location and the rooms which are just perfect for playa

my room, the pool, the gardens, breakfast, staff, its the best

i looked forward to breakfast each morning as you had a lovely selection of fruit bowls, as well as toast, cake, tea,

next to the hotel is a lady who does laundry, the best italian place cafe italiana playa and a lot more

beautiful jungle garden, good breakfast, clean up every day, close to the center.

everything.great breakfast. nice rooms, pool. so nice.