the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

the beach bar line gets long

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

little kids club near the beach was underwhelming

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pools were beautiful

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the pools and lobby were nice

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

an appt to use the gym

in room service - alcohol, dishes, breakfasts, almost everything

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

-golf carts took forever and you can t take just any golf cart, unless it s specific to your

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

i especially loved javier

food could be better, room service very disappointing, long waits for food and drinks at pool

breakfast buffett was amazing with an abundance of choices.

thing that was not quite up to standard was breakfast service- this was slow and haphazard but possibly because covid regulations don t allow

the spa was also beautiful and our services very relaxing

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

louanne from the spa was wonderful booking treatments for my daughter and i

the information about the kids club.

breakfast at the buffet was very good

spa facilty is awesome, great service

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

ts) - defect hot pool

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

we loved the daily volleyball games in the pool and getting to know other travelers

pool and other amenities, staff

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

room service food is absolutely horrible

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

the room and the walk out to the pool. the buffets were very good.

direct beachfront spa amazing ambience top

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

the spa was amazing!

food was mediocre except for the breakfast buffet and the beach fiesta

the wifi was a little slow in our villa but good elsewhere.

wifi slowly

private hammocks and private parking for each cabana

really nice paradise ud83dudc4c vanessa thank you for your hospitality breakfast was delicious and a lot of choices

wifi in the room was not the best

many screaming kids for a peaceful place like this, the restaurant menu and service was not good (quality of food

there is nice looking pool and garden in the camp site

truly one of the best beaches ever - kids need

pool was extremely dirty the day we arrived

very nice and clean pool as well

parking is very spacious and the staff is very pleasant and helpful, nethertheless spanish is (as in our case), drive down one lane road to south beach tulum was horrible with traffic & no parking with only pricy beach clubs/restaurants which you get the same experience at la buena vida (-) this hotel does not have a parking lot (+) parking on site, there was drinking water in the room, view of the sea from the balcony, just (+) this is great so you don t have to pay for parking (+)for snorkeling beachfront functional decent amenities good service proximity to activities parking friendly staff decent kitchen supplies good (+) easy parking (+) easy parking right in front (*) the pool is next to the parking and a big restaurant court but is clean and the water is hot (+) parking at the hotel was nice and easy

our kids loved it and so did we

pool is located down the beach at the bar which wasn t a big deal

kids loved the 'buena vida' restaurant (as it is part of the complex, we could go to the

the property has decent wifi which we tapped into to stream and facetime

bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view

kitchen has everything you need to cook

the room and kitchen were clean and the bed was comfortable

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

well stocked kitchen area

great swimming pool

the pool is delicious

some english kids squatting the pool and were very noisy, parents were hopeless

pool area is very nice

the pool is lovely and inviting

has smart tv and wifi

the wifi was slow in my room. thats the only negativ point.

t the hosts offered that we could lig on to their private wifi)

she provides a very affordable laundry service and there is a cute cafe downstairs

wi-fi reception a bit shaky

it provides what you want whether it's the party pool or quiet pool

he took care of extra pillows, dinner reservations, beach cabana rentals, and sent us a special breakfast for our anniversary

the room service

you do get an extra choice of breakfast at the seaside restaurant, but, unlike secrets aura on cozumel, there is no separate

service was great at the pool and bars

strong wifi conection

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

wifi in the tent was quite poor

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

the pool areas were great, lots of activities to do around

beach front, great gym and spa

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

the gym was absolutely gorgeous and the shows were fun and pretty quality

ginásio, kids club, beach, buffet choice, facilities in general are very good

lunch buffet by pool was bad and almost never replenished

large swimming pool

of things to do for adults & kids

grounds are lovely and the pools and beach are fantastic

grounds are lovely and the pools and beach are

we enjoys the restaurants, bowling, water park, mini gulf and the swimming pool

kids still slept fine in them though

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

would have liked to see a coffee bar or cafe option during the day

we loved! barceló maya… the beach was the best place for our little kids

the beaches, the pools and poolside entertainment. the pool bar staff!

was impossible to reach room service or reception over the phone

the property is enormous and you have to walk a lot but for us it was positive as my kids love that they have so many activities

oom, the grounds, pool

great beaches, clean resort grounds, amazing gym facilities, breakfast was great.

service in the sports bar (only) was excellent

only thing that could be improved is the set up of the kids club

pool was at a lovely temperature

breakfast was cold every single morning

the hotel pools were nice and the swim up bar was a nice touch.

great location, like the natural pool, big rooms and private patio

the staff was so friendly and the breakfast service was top notch

the breakfast was sufficient for what we need

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

the location the atmosphere the pool the beach where great

pool bar closed too early. fitness facility

the drinks at the beach bar are a bit expensive and no 't competitive with the ones at the bars at the restaurant stip near

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

huge beds, extremely well equipped kitchen and a good shower

the location was a bit remote but we used bikes daily or you can rent a golf cart or car

staff, huge and updated condo, pool/grounds were beautiful

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

the pool area is so beautiful

breakfast and lunch were fantastic however

all the staff and the kids pool aérea

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

i had to take my kids to a different beach so they could play in a clean beach area

the games room for the kids was brilliant

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, which

breakfast sausages and bacon just the way i like them (little detail, i know (-) when you arrive after checking in, you will get pulled aside to be signed up for a vacation club breakfast presentation with the promise of a no-pressure presentation in return for a $150 hotel (+) lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice (+)breakfast was fantastic (-) one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don t go (+)breakfast was average (-) i accepted the invitation to the breakfast presentation in exchange for spas and points (again several family members go to the spa

quality of food , water park and everything was super clean

and if you did not have a reservation you had to wait over 2 hours so we were stuck with room service a few times

there is also a water park for children and a skate park

also not many activities like most resorts or things to do at night to cater to adults only

with our kids in a couple weeks

heaven section pool was full of amazing music, live bar and entertainment

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

there is also a nice gym to burn those caloroies

room service is available 24 hours and we tried all the restaurants except one

the kids club was probably the best thing about this resort

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu & the cost was $38 aud

in we got moved from casa 4 to casa 2 which as 2 adults was great to be nearer the main hotel (kids area is more casa 6 where the buffet is)

when we arrived we asked about information about breakfast, lunch and dinner, but the staff on the reception gave us misleading information so we

there was no black tea at breakfast on july 30

staff in the restaurants and bar area

around the pool the service was amazing, so fast and polite

the pool is clean

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the hotel including people who have houses in the compound

kids cannot swim

there is also a pool and a dive school next door

it's a beach where you need to get in and swim right away, so not really too good for little kids

a little more rustic than advertised.? pool wasn’t very inviting.

the restaurant had delicious food and the pool was key

complex of hair 6 rooms with a nice pool

to begin with the service and facilities are terrific, the pool out of this world

loud frogs at night who swim around the pool and hop around the restaurant area

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

both pools were fantastic, and the food at the restaurant was absolutely delicious - especially the

outdoor pool and terrace by our room could have used a quick clean before our arrival

breakfast included in the price very friendly, helpful and accommodating staff very nice swimming

we also had the floating breakfast, which was made even more special with a sparkler surprise in the middle of the basket to

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

location restaurant bar and staff

breakfast included

great set up with everything close to hand - rooms restaurant pool and beach

you don't have any room service and bar is closed after 11 pm

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

there are a few beautiful but underutilized spaces - a huge room near reception has an empty bar and dim lighting at night - a tea and coffee stand or working bar and better lighting would

had a small pool to ourselves, but the sun loungers needed pads to lay on, the wood was very hard, even with a

if they had more staff, they could have snacks available near the pool - for example

is reformed hacienda on an enormous terrain which consists of cenotes, iglesia on top of swimming pool

there was a family of monkeys above the pool and the the access to the park was outstanding

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

breakfast was good

close to highway, traffic noise, breakfast only after 9:00,

between too much nightlife (ie loud, early 20s, wasted) and full on family places geared towards kids (and not adults) or purely couples

the small spa on the roof was nice to cool off in but does not feature jets

they had a little play area for my kids

staff at the bar & restaurant were excellent

family wise to do -- kids were getting bored only the swimming pools and a little expensive for what the area was

we traveled without our kids for 4 nights for peace became a nightmare or a horror movie

breakfast offers a large selection of coffee omelets and orange juice

a beautiful plunge pool with hangin seats to dip your toes in

breakfast was included in our stay and was also excellent

menu varied, peaceful location, good beach tables, chairs, umbrellas, hammocks, canoes, pools, bar and sitting areas

ready to help in any way, from providing daily breakfasts, laundry, taxi service and all that

breakfast in the shades of palmtrees every day

we loved having a delicious breakfast delivered to our room every morning

there was a lack of wifi signal strength on the terrace.

wifi was great in your room/patio and there are

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

cosy, comfortable beds, clean, simple but freshly made breakfast every morning, very friendly staff and best of all - there’s spider monkeys everywhere

small pool and delicious dinner menu

the pool is tiny but very pleasant and taken care of

the morning visits from monkeys for their banana breakfast

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

very good breakfast/dinner buffet

location tranquility breakfast

very good location, good breakfast.

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

on the strip the gates were open and while other colored bands were not served at our bar or pool they did pass through quite a bit and on occasion occupy chairs that were set aside for

for 6 days with 2 young kids, 4 and 6

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

if anything i would say they need a closer bathroom to the main pool.

spa itself was really nice in terms of overall environment and design, with professional approach

pool could have been a little more exciting but when the pool connects to your room you really

the spa was beyond everything i expected!

the kids' club was awesome as was the gym

at the seaside grill, world cafe, room service, maintenance

the spa is frequently pitched

room service selection

another minor issue is also that there was no squat rack in the gym

shuttle service is time wasteful

we stayed in the spa house

both xcaret arte for adults only and xcaret mexico for family, are out of this world

love the pool and the cleaness in general of the place

from the room to the pool to the breakfast even the staff was great

breakfast was not that good, only 2 options as i remember

water in the pool, dirty water in the pool in the room, the sofabed for the kids was not done when we came - fair enough but we had to call and ask twice for the personell do

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi, and the location (so close to xcaret park) are just amazing

l included, even the room service was delicious), there are animal protein options if you like

the gym and yoga places are

spa service was amazing

spa is outstanding

ud) kids' pool

room service is fast, though food choices are limited and comes cold

so many pools, great for kids with a water park, food was fabulous and so extensive

so many pools, great for kids with a water park, food was fabulous and so extensive

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

the room service menu could've been better with more options for kids

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

breakfast could improve (not expecting a resort variety but quality could be better)

please change the clock in the gym

the hot buffet breakfast provided was good too

our room had full kitchen

hotel restaurant food was very good except for the breakfast

the breakfast was disappointing, in your room there is only included a coffee, juice and a small plate

breakfast was delicious

the breakfast was

regular breakfast was a joke

feeling of being rushed to finish breakfast by some of staff telling us that the venue would close in ten minutes

it's one of the smaller all inclusive resorts but is adults only and has great facilities and rooms

room service was amazing

they could improve nightlife by setting up a better bar so it gets a bit more lively at nights

from; room service, breakfast, lunch, pool side service

on the beach, massive pool, bars, tennis courts and other activities available

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

i went to reception and the money was there as the room service employee (luceli) took it to them

i was annoyed that the kids club said it was open every day, but it wasn't

we got wonderful massages at the spa and went parasailing, which was amazing

the food especially breakfast

only 1 bartender at the pool

we took just breakfast and it was good

the snack bar was so great for our kids and there were several options for getting drinks and food throughout the day

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was

huge bed, kitchen available

people having party all nigh long. missing utensils in the kitchen.

kitchen equipment is very limited

our room had a kitchenette and dining area, but the kitchen wasn't equipped with anything

the small kitchen was a real asset

installations , the swimming pool , the beds all areas are very nice and the service real good

the only downside was the kitchen, there isn't a whole lot of equipments, such as pots and so on

a few more necessary kitchen utensils would have been helpful, but nothing too dramatic.

kitchen was poorly equipped

the kitchenette

gym was very old with no a/c there was no bar as detailed although one of the ladies did make us s

gym was closed during our stay due to reconstruction and the pool barely gets any sunlight.

in playacar in playa del carmen, peaceful hotel in the middle of a small jungle with a beautiful pool and lake in front of it

incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

the breakfast buffet was delicious

there seemed to be one pool that played louder thumpy music

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

friendly staff, great room service

pool and personal were superior and friendly.

the pool closed at 8 pm which we thought was a little early

but we could stay at the pool till 12:00

pool was amazing and much bigger than it looked in the picture

pool and common are also very nice - the private neighbourhood is perfect for

room and beautiful pool

the outside area is gourgeous with the pool

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

the pool was dirty when we were there

we loved the pool, it was small but the view is the same as the pictures

swimming pool on the roof

pool hours too short

ferry right next to you, small pool, smell of mold, everything was always wet.

pool was dirty

also there was many people slip on the pool area due to

pool volleyball games were great fun and got us talking to other guests

tiny swimming pool, didnt look welcoming

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

pool was closed, half of the building was under construction

they have a pool and 24 hour service at the registration desk

lovely staff and wonderful pool.

swimming pool is lovely

free car parking, nice pool.

the swimming pool and relaxing area was also quite nice