big parking space

quiet, very clean, convenient free parking, simple but good breakfast, wonderful view of the mountain and valley, and nothing really

accomodation, great view and usefull parking

the guest house is a short drive to san sebastian, where we were able to park easily in a parking garage and walk and enjoy the sights

good parking facilities and easy access for wheelchairs

the rooms are so beautiful and the spa was easy to get into and enjoy

pool

and the breakfast

soap next to the bath. bigger/ other swimming pool.

spa fabulous

although we could see the beautiful gardens, the view was overshadowed by the unkempt pool area

also, it would be nice to be able to order drinks from the pool, that would suit the overall experience of this amazing place well

i liked the grounds and the appearance of the gardens and pool.

should publicise your bar snacks more

to use the spa room, there's an additional 25 euros for 1

i ask the front desk the night i checked in why the wifi was so bad i was told to i should just except the why it was because they had just reopened a

, wifi password was not initally provided, water bottle in minibar wasn't provided after roomservice

clean rooms, fridge in room, gym downstairs was good with dbs up to 20, trx straps on wall, box and 3 pieces of cardio kit

la wifi no habia

underground parking felt safe and secure - the lift went all the way from the rooms, reception, bar area, down to the car park

expensive breakfast with limited choice.

brand new, with bed the size of a football field! breakfast was excellent and good value.

great stay on the way. late check in, clean room and great breakfast.

breakfast or even a coffee was not available before 8am.

great location, very clean, nice bar restaurant and helpful staff

it has plenty of free parking

no special room or place for the kids to play. a little far from downtown on foot.

parking limited at certain times of the day, but there seemed to generally be the odd space

and a full kitchen if you wanted to prepare quick bites for the kids

wifi throughout the hotel and room

early check in was much appreciated

entrance in spa 18+ . would be ok to have it 12+ , to have this pleasure for children as well.

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant no one in our group could enjoy the facilities

room was large and comfortable, and the hotel’s decor and facilities are modern— spa, pool, meeting rooms

kids loved the science museum that is just behind the hotel (just take the walking

big parking area even if you travel with trailer

ough limited choice to

we came at night and there was no problem to park a car in their secure parking lot

nice extra with the free bar of champagne and popcorn

free on site parking too

from the beach and old town(you need to use bus) was good, in addition, there are a lot of good bar and restaurant near hotel

the snack bar is very pleasant and ideal for a drink or snack any time of the day

they helped to get 2 rooms together so parents and kids could be together

would have been nice if the bar was open in the evening for a coffee or drink

the bedrooms were clean and comfortable and the same with the bar area

excellent breakfast and pool

good bar and ate in restaurant on first night

comfort. showers, balcony with afternoon sun, breakfast

very comfortable hotel. good breakfast. plenty of parking

the bar staff were very happy to continue serving us beyond midnight

the funfair went down well with the kids and the rooms were fabulous

you don't like to walk and have a fairly good level of fitness (this is not the hotel for you) the train/cable car from the hotel to the bottom of the

fairly quick to come but the walk to the old town is approx 30-40 mins so depending on your fitness it may not suit everyone

great sunrise room 225 the sunset from the bar area was equally great

breakfast was pretty

breakfast was good, staff very helpful and friendly

no pool access and nothing to warn us. we wouldn’t have booked if we knew wasn’t open

breakfast was the same for 4 days

the pool was tiny with very little space for people as there were only 4 loungers

there are only three sun beds by the plunge pool, and the pool itself is on the smaller side

great bathroom. kids loved the spanish candy at the reception.

wifi could have been stronger and secured

great bathroom. kids loved the spanish candy at the reception.

service from the front desk to restaurant and bar staff

spotty wifi

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car and finding a space to leave the car in a busy city

we arrived at 22:30, the restaurant was closed and room service was not possible, this was really inconvenient

a bit expensive. the gym is tiny.

at 9 am, according to our experience very late for 4* hotel, we asked, but no exception was made; wifi not continiously stable; very heavy hair dryer even for a very fit woman

super clean, super confortable. in the city center so you go anywhere on foot. my kids loved it

room and breakfast

it didn't have an outdoor pool area with sunbeds - there is an indoor pool, but i think you had to pay extra to use it as it

the breakfast was lovely

breakfast was amazing, and the spa, and the hotel team were great

excellent staff, wonderful food in the hotel restaurant. very good cocktails. spa was excellent.

no a/c in gym, was very hard to exercise

the property of the room and the spa inside the hotel at your disposal with previous booking

excellent spa & sauna for no extra charge

the room was tight for 2 adults and we had booked a larger room with terrace

the spa and the gym are excellent in comparison to others hotel

on our last day, we went into a nearby bar

lovely looking lobby and bar area

great rooftop sunbathing area with small pool

late check out and hotel allowing us to leave bags and car free of charge until late afternoon

great location and nice breakfast they allowed us a late check out! beautiful lobby

search lights outside the window were quite annoying and laundry very expensive but honestly it was

room service was easy and fast parking was easy and secure and available staff friendly and

location boasting magnificent views of the city from the rooftop bar and pool

very good gym

personally don t think you should charge extra for spa access and indoor pool for hotel guests

top location, perfect staff, very nice breakfast

excellent breakfast in a well laid out

comfortable bed, excellent breakfast, good location, small room area

great location, extremely clean and comfortable room, great breakfast

location, lovely friendly staff great place for a visit to san sebastian pet friendly bar facilities were

no gym no spa they were down the road

they had a spa but la perla down the street is excellent and offers a 10% to hotel guests air conditioning

view, amazing staff, room service menu also decent

breakfasts were up to standard, as was the room service and the restaurant

location , bar , staff

breakfast could have more options, and should should be fiiled regurarly with food.

super lovely helpful staff from the front desk to the bar to housekeeping

great location, clean and chic hotel. great breakfast. highly recommend.

no lounge, bar or restaurant but plenty around

great room and bathroom. lovely helpful staff. great value breakfast. close to the old town

hotel in a brilliant location with fabulous restaurant/room service

great breakfast in the

outstanding restaurant downstairs and a terrific bar program with inventive cocktails and solid classics alike

beautiful mezzanine bedroom on the 5th floor, to the friendliness of the staff, to the gorgeous bar area, to the location in the heart of san sebastien

hotel, excellent service, enjoyed use of spa and gym, perfect location

the view. location, ev charging in private garage. our second time here

close to the beach, popular pintxos bars and all amenities

the bar can be noisy downstairs

bit noisy in the room in the morning with all the kids going past to get to school but the location was worth the minor inconvenience

location close to shops and bars and restaurants for pinchos

location was great! staff was friendly and helpful. the breakfast was wonderful!

rooms are fantastic, breakfast is amazing with pinxtos style food as well as more standard breakfast fare

location, very kind and welcoming staff, nice rooftop terrace, great breakfast

brilliant location, class views, zero noise, the breakfast is unreal, proper good food

staff, convenient location, clean, breakfast

the staff and the location especially the girl at breakfast excellent.

wonderful staff at breakfast and reception

check out at midday and early check in was much

there is a coffee shop and a great restaurant and bar attached

breakfast was lovely

owner accommodates our early check in time and have a paper with recommendations of pinxo

unfortunately, there was a very noisy family with kids awake from 6am

gym was tiny and claustraphobic

the gym a little small and cold

the staff were especially helpful and friendly. excellent lication and excellent breakfast.

warm and helpful staff, wonderful easy breakfast, convenient location in a non-touristy area

excellent and helpful staff. location ideal. excellent breakfast.

i was pleased that they accommodated an early check in when our flight arrived early in the morning

location locker luggage storage late check out easy check in

the room was spacious and very clean. beds were comfy- kids slept til 9am!!!

the room was spacious and very clean. beds were comfy- kids slept til 9am!!!

very poor wifi

didn't) and did not screen capture them

wifi was strong and free, and my shower had seriously magnificent water pressure

a comprehensive and tasty breakfast was provided with a large variety of choices

breakfast is great and the staff is very friendly

have an absolute amazing view over zarautz from either one of the rooms or from the restaurant/breakfast area

breakfast was good

location on a hill with parking

character hotel set in beautiful grounds with nicely tended gardens, bar and breakfast/ reception areas really good (but only accessible at certain times) large terrace

the bar was a comfortable area to relax at the end of the day

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

really nice hotel and good food. on-site ev charger is 3.6kwh.

i was at the edge always with kids in the room

bar was great and has good snacks, but a restaurant menu would be nice to be able to eat there,

and clean room, friendly staff, was great to have 24/7 gym with all necessary equipment short walk to the downtown with lots of restaurants, shops etc

room service was very prompt

return breakfast is delicious staff was really nice, they gave us chocolates and water everyday room service food was very good as

bar and eating area are charmingly set with charming servers

above all, a wonderful cider bar is just around the

very nice. spacious and very clean room. nice swimming pool. very nice breakfast. we recommend

scenery, nice pool area, room was grand, breakfast was good if a little pricey but you get a bottle of the house

i loved the garden feel of the grounds, pool nice and clean and felt tranquil

swimming pool was not so clean