good parking facilities and easy access for wheelchairs

beautiful, chap in reception helped us sort out a parking fine,

parking is plentiful and secure

the guest house is a short drive to san sebastian, where we were able to park easily in a parking garage and walk and enjoy the sights

accomodation, great view and usefull parking

after driving for 9 hours i needed a beer and she kindly open the bar which was closed just to serve me

all. breakfast special the service from ms. zurine

great beds, shower and breakfast

great location, very clean, nice bar restaurant and helpful staff

catering and bar quality is excellent and reasonably priced rooms are modern and well

kids loved the science museum that is just behind the hotel (just take the walking

com website is not sufficient as you will have to pay 30 euro per person to use the spa area, and kids are not allowed to enter

and comfort of the room, the quality of the restaurant and the breakfast, the incredible gym (best ever), and the overall design and feel of the place

beautiful spa and gym, excellent breakfast, super kind people!

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant no one in our group could enjoy the facilities

la wifi no habia

was further out of the town than i expected the bar wasn't always open and not a great arrange of

poor wifi, noisy neighbors

very good wifi in room

breakfast and gym were excellent

also restaurant was good and great room service until late in the evening

and a full kitchen if you wanted to prepare quick bites for the kids

free parking was available on a first come first serve basis

the wifi didn't seem to work in my room

no room service with very limited food

everything, restaurants service was excellent specially at breakfast

the breakfast is obviously a highlight

not a very good fitness room

speaks for itself, but the hotel is modern without being dry, the staff are excellent, the the spa is delightful

friendly and helpful staff especially the concierge team, courteous housekeeping, outstanding breakfast selection and service every morning which we thoroughly enjoyed, , daily weather updates

with virtually no people in the bar or restaurant the atmosphere was poor

we asked at the bar for some extra still water for the room and got charged €5 for two small bottles

although we could see the beautiful gardens, the view was overshadowed by the unkempt pool area

it was a pity to pay extra for the pool and spa.

there is no pool and sadly the price of this hotel was high at 100 euros per night

from the beach and old town(you need to use bus) was good, in addition, there are a lot of good bar and restaurant near hotel

would have been nice if the bar was open in the evening for a coffee or drink

the food at the bar is really bad

modern, comfortable hotel with a good bar on the ground floor

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old town

and bar staff first class, reception staff very good at an exceptionally busy time

room, excellent breakfast and amazing new pool area

had to pay to use the gym, it was an independent health club (very nice) it would be great if the hotel either had its

super staff & fabulous breakfast & big rooms & a great tasty dinner menu

the state of the art gym was a bonus as pas the straight forward parking

a booking of a huge group of kids

erican kids with absolutely no manners) and putting them in rooms on the same floor as

a separate space where the kids could sleep

expensive, especially for having no additional facilities like pool or gym and not being 15 minutes walk from city centre

room, comfortable beds, very good room service, lovely breakfast, walking distance from the

chose this hotel because of the pool but on arrival we were told pool was closed and unavailable

a great hotel with amazing food! breakfast was awesome too. would definitely stay again!

the pool was tiny with very little space for people as there were only 4 loungers

fantastic breakfast

beautiful room with incredible views. nice breakfast.

breakfast was expo

breakfast was rich and varied with lovely service

we did not like the initial room offered. also, the hours of the gym was very inadequate

when travelling with kids, sometimes you need help with food deliveries or assistance with baby food

d we were 3) welcome kit in the room :-) very clean clean spacious and well illuminated gym garage was of easy access, clear directions, well lit and clean painted, with good access to

roof top pool pictures were deceiving

really good gym, although the air conditioning in the gym did not work very well.

the spa was amazing and great way to finish a day exploring the city

the room was very clean, and the spa was absolutely amazing

the spa and the gym are excellent in comparison to others hotel

you don't like to walk and have a fairly good level of fitness (this is not the hotel for you) the train/cable car from the hotel to the bottom of the

the view of the city is unique! breakfast was great.

the bar was too expensive!

the pool was beautiful with stunning views

the room, the view, the pool, the terrace bar the staff.

reception & bar area

a special hotel with beautiful roof top pool. the room with a balcony was a great place to relax

we had some problems with room service

bar / room service was a bit chaotic - suspect it was slightly understaffed

great location. clean. large room. pool. excellent staff. highly recommend

no room service or bath robes

the view from the rooftop pool and bar is incredible

exceptional, staff, facilities, breakfast, bedding, cleanliness, spacious rooms, parking, spa and rooftop pool

the welcome from the reception man great room comfy bed with gorgeous spa amazing location lovely rooms with very quiet corridor for a great sleep thank you

opening times on the 5th floor could open earlier, for those at the pool and relaxing , also allows those wanting a relax without sunbathing to take advantage of the

did not have breakfast there. location excellent.

high quality breakfast and plenty of resting areas in the lobby

some bar food availability

only thing we didn't like was the breakfast. the food wasn't very good.

location, lovely friendly staff great place for a visit to san sebastian pet friendly bar facilities were

the breakfast was of very good quality and great value

restaurant and bar available

the morning, when we reach the hotel before the check in hour, we asked the counter, can we have early check in

super lovely helpful staff from the front desk to the bar to housekeeping

no lounge, bar or restaurant but plenty around

great room service

no gym no spa they were down the road

note spa is not on site nor is access included with booking a room

view, amazing staff, room service menu also decent

spa wasn t available and parking was too expensive.

great hotel. great staff. amazing food/room service. great location.

breakfast was really good as well - lots of choice and cooked to perfection

we had an easy and early check in

the breakfast is excellent, the hotel is spotlessly clean, and the rooms are quiet and comfortable

was extremely kind and helpful and the hotel offers everything you need including a sauna and gym which was a huge plus

they kept the bar door open to outside and it was quite cold inside.

check out at midday and early check in was much

breakfast buffet was fresh and very tasty

the staff and the location especially the girl at breakfast excellent.

breakfast could have had a little more choice, but it is a small hotel so nothing much to complain

close to the beach, popular pintxos bars and all amenities

location close to shops and bars and restaurants for pinchos

we had a 2 bedroom apartment with a double room and a bunk bed room for the kids

bit noisy in the room in the morning with all the kids going past to get to school but the location was worth the minor inconvenience

alley which was at the exact same height as the apartment (2nd floor) and it's a pathway used by kids to get to their school so it can be quite noisy for a bit around 8 in the morning

just everything! location, staff, rooms, breakfast

rooms are fantastic, breakfast is amazing with pinxtos style food as well as more standard breakfast fare

location, modern decoration and delicious breakfast

staff and their advice on where to go and what to eat, the delicious pintxos in the onsite bar (ox cheek and bread and butter pudding, just not at the same time), the room decor and basilica (+)best location in the old town breakfast comfortable rooms & surprisingly big bar downstairs (+)loved the bar and as it was really rainy we spent most of our time there the waitress called ibeth was (+) it has an amazing location in the heart of the old town with a fantastic pinxos bar downstairs (-)rooftop terrace could do with a little bar or coffee machine (+) we tried the hotel bar for wine and pinxtos and both were delicious (+) excellent pinxos bar across the street (+) there is a roof top bar area to take drinks that we enjoyed

location, very kind and welcoming staff, nice rooftop terrace, great breakfast

owner accommodates our early check in time and have a paper with recommendations of pinxo

unfortunately, there was a very noisy family with kids awake from 6am

welcome and the helpfulness of all staff, reception, breakfast room, and housekeeping

excellent and helpful staff. location ideal. excellent breakfast.

would have preferred fresh coffee for the breakfast rather than from a machine and if they could add diet coke to the snack bar

the breakfast was wonderful ,& so was the location.

we used the gym a lot and it was great for its small size

i was pleased that they accommodated an early check in when our flight arrived early in the morning

location locker luggage storage late check out easy check in

the grounds were very pretty and there was a nice pool

above all, a wonderful cider bar is just around the

free parking lot and free spaces all the time, we loved our stay and would highly recommend

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free, and then it's seven minutes by train or thirty minutes on foot into the town

swimming pool was not so clean

the instructions on how to get it in advance, but we made the mistake of assuming we would have wifi upon arrival

very poor wifi

didn't) and did not screen capture them

poor wifi, signal kept dropping out basic continental style breakfast, nothing hot poor bed linen, could

the room was spacious and very clean. beds were comfy- kids slept til 9am!!!

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

upon request a parkingspot with ev charging was reserved for us

character hotel set in beautiful grounds with nicely tended gardens, bar and breakfast/ reception areas really good (but only accessible at certain times) large terrace

the bar was a comfortable area to relax at the end of the day

i was at the edge always with kids in the room

the snack bar provided good menu of light meals

such friendly and kids friendly staff!!

very beautiful and friendly hotel free parking tasty breakfast

lots of parking available thank you guys for a memorable stay and we would highly recommend this as a

we came at night and there was no problem to park a car in their secure parking lot

breakfast - very good having a relaxing drink in the bar or the guest lounge - very good

villa ; the room was stylish, very clean and very nice toiletries from diptique; big plus for the gym; staff was very kind

bar was great and has good snacks, but a restaurant menu would be nice to be able to eat there,

lovely terrace area bar open till 2300 hrs

excellent gym

couple of the bar staff could have made a bit more effort to be friendly

and if you think you ll take a nice dip in the pool think again

location right by the beach, with a few bars and restaurants nearby

is an outside bar where the bar man insists on playing loud music at times-funnily enough he rarely had any

00) but the camping site bar/cafe was still open so not a big

lovley hotel with very helpful and friendly staff, our room was clean comfortable and warm, the breakfast was fabulous lots of choice and good quality food, this is the second time we have stayed

20 min walk to the beach, clean and stylish rooms, very comfortable bed, free parking, very good

breakfast was good

location on a hill with parking

views, the breakfast, the room and the really comfortable bed