is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited

the pool is not heated, parking is a nightmare, room service and restaurant hours are limited, bar service is

colonial style hotel, beautiful room decor. wide parking space (indoor)

location very clean free parking

breakfast was good

there turned out to be no breakfast provided.

wifi was very unreliable which was a problem because i was working while visiting and also we were

breakfast area was pretty

they even offered to do our laundry during holy week when laundromat could not be found

no breakfast

the kitchen area is well equipped and is on the terrace which has a beautiful view

sometimes the wifi connection was not so great, but next day was everything alright

nothing. just a suggestion : maybe add cups in kitchen ? (for us no problem we had ours)

good location close to centre 10 mins walk to large supermarket good wifi

and clean hotel with a nice roof terrace and an outside kitchen for a good price

parking was tricky to get in and out of

the only problem is the parking lot, is really difficult to enter

the parking lot can be tricky

the parking lot is very small and difficult to park if you have a big vehicle or family van

there’s even a kids playroom

the staff was very good! wifi worked well. they have kitchen and kind of warm water

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel

parking was in a separate, secure parking lot around a corner from the hotel

the bed was comfortable and the wifi worked fine

is very friendly and helpful, the hotel has great location and a lot of parking

breakfast was not included as it is in most hotels we have stayed in

clean, quiet, friendly staff. parking available.

hotel room was noisy on the first night and the parking area was too small, but they have an extra garage across

parking is not a formal one, it should be improved to give a better aspect of the place

it was perfect for our needs. great location, very nice pool and attentive staff

great wifi

located really close to the main pier / water front where all the shops are and parking space included for our

wouldn t recommend the laundry service

remotely, and there are lots of outdoor work stations with outlets and a very strong and stable wifi

there is a big shared kitchen (only vegetarian cooking allowed), a yoga platform/gym and the most adorable wood

the communal kitchen was wonderful

power went out for over 24 hours during our stay (and the wifi along with it)

on the vegetarian options for breakfast

the location was good with beautiful views of the lake. the breakfast was excellent.

-they offer breakfast but only coffee is included, no tea / hot water

-breakfast was pretty good

good breakfast and clean

eco-toilets clean, hot shower available (everything has wonderful views on the lake), good wifi in reception

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

breakfast is available but opened too late for us since most of the touristic activites start quite

options very limited to non-existent, wifi only in reception area, staff not on site all the time, hard to make

there is no breakfast provided and/or available in the morning

no wifi connection in room 1a for whole stay

only that there was no wifi in the rooms, only in the restaurant.

), use the canoes and there is also a laundry service

amazing, location, views, accommodation, staff, breakfast

the hot water was not that hot and the wifi doesn t work that well.

nice room outside the center. they also have a kitchen on the rooftop, which is well equiped.

and quiet reserve and the village center, the comfortable room, the well equipped and specious kitchen and roof

the kitchen area is very small and other guests weren t cleaning up after themselves which is

kitchen only had one broken cup

paper thin walls which meant disrupted sleep wifi was

the rooms were pretty good as was the wifi

amazing staff and great pool

the pool area is beautiful, very instagramable and so nice to spend the day by the pool bar grabbing a

they arranged a breakfast sandwich for me as i had to leave before the included

good and diverse breakfast and tasty coffee

the place, the bathroom, the bedroom, the terrace, kitchen

beautiful gorgeous setting, clean best breakfast in tropical garden! ;)

the wifi works well

(if you book directly, the breakfast is inccluded)

has the best wifi on the lake

pool should be heated, it was too cold to enjoy, the jacuzzi by the pool should be available at no

the pool could use an update. it wasn t very inviting to swim in.

the heavy metal beat from the bar across the street was very loud

also, our room was next to the restaurant kitchen and next door to another bar that had music

there is a bar right next door which has loud music / karaoke / open mic although it does close at 10pm the

was very clean and kitchen was spacious and had all we needed

nice building. good parking.

you want a room service you have to ask for it each day

nice parking lot and view

staff is very nice! hot water en wifi work good enough for working. location perfect!

super helpful and kind laundry service q20 per kilo

the wifi didn t really work

wifi in the room was bad, wifi around the hotel is sometimes good but mostly not, shower is fairly

breakfast was so delicious

great location, very good breakfast, good value for money

prepared by two lovely mayan ladies in costume, endless supply of free filtered water, use of kitchen

great breakfast, marvellous views from top terrace, good location from ferry dock & lovely staff

the pancake breakfast on the rooftop with an amazing view was wonderful each morning

good breakfast, the very best location, 5 minutes max, walking from where the boat lets you off

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

although it wasnt mentioned on the page, breakfast was included

i had a great breakfast every morning

the view & the breakfast was delicious it really allowed you to connect with the lake!

breakfast is delicious, there are lots of activities to do both in the hostel and around town

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

and her staff are amazing, super delicious breakfast and restaurant on site and the most amazing lakeside location

you'll also get a good breakfast

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi (doesn t work on terrace

) breakfast of pancakes, eggs and banana

couldn t believe my eyes as i ate breakfast

wifi was good and available in all rooms and public spaces

they have wifi but it's not good

the wifi was really poor really let's the place down

clean. comfortable bed. nice gym and shared kitchen on the roof terrace. super friendly staff.

parking access

good views from the rooftop where there is also a well equipped communal kitchen to be found

was the cheapest accommodation in town and included a delicious breakfast

the free breakfast (eggs, pancakes and banana) was very yummy, and the coffee always hot and fresh

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

breakfast, staff, and facilities were amazing

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the

hotel has amazing amenities including a jacuzzi, dock and tiny pool

property is poorly design and the amount of noise from other rooms, halls and kitchen can get annoying

luckily, the lady working in the kitchen was cleaning up an offer to make us a fried egg and cheese sandwich,

clean, spacious room with kitchen area

pool was tiny

bed is so comfortable, the sheets were clean, the shower has hot water, the place has parking lot, it has gym

the hotel was also nice, good room with a nice big bed, lovely rooftop terrace and nice (small) pool

wifi was a bit patchy, but i could hotspot on my phone fine

comfortable bed nice rooftop good wifi

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

wifi didnt work 1 day , breakfast start at 9

wifi didnt work 1 day , breakfast start at 9

location pool staff

that you could see from the rooftop the lake was cool and breakfast was good.location good

wifi good

pool a bit dirty

it's clean property where every thing pretty nice but i wouldn't think the pool/jacuzzi is super clean for

swimming pool, sauna, jacuzzi, free water

wifi access is very poor but didn't bother us much

location is perfect, next to the lake, 10 minutes walking distance from the bar area, which makes the hotel

good shower with really hot water and mostly wifi is good too

wifi didn t really work in the dorm room. a bit hot while sleeping as well.

it has a shared kitchen so we had the opportunity to cook our breakfast everyday

they provide a large, shared kitchen with fridges where you can keep your leftovers

breakfast out of the city and then super quiet - but still nearby ( 15 min walking) easy and early check in hot

strong wifi as well

beautiful gardens, nice staff, good wifi, quiet at night.

location, cheap price, delicious breakfast, wifi signal was good , comfortable bed

felix is a gentleman, love the place. breakfast excellent

secondly there are ants in the room and bugs all over the kitchen and common area

loved staying in the cabin, having use of the kitchen, free use of kayaks

kitchen was not clean

great wifi connection

the kitchen is very dirty

good wifi, hot water

breakfast is outstanding as were our dinners - we ate there every night

jochens cooking and bar skills will please you with the most delicious food including one of the best

breakfast was very good but dinner was really fantastic

pet friendly, projector and screen, bbq area, natural pools (certain time of the year) - much more

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

i was to leave very early so they cooked my breakfast the night before to accommodate

the wifi can be spotty at times

breakfast included the food served in the restaurant is quite bad no room service the beds are extremely

wifi in my room it pretty weak.

there ir a bar close and the music is too loud until late.

no wifi in room

the kitchen has everything you need

the outdoor kitchen was perfect

the wifi was satellite but didn t work except for from a few specific places.

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

our kids (teenagers) loved the family style dinners meeting other travellers

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

no wifi is what you need around the lake to enjoy it the fullest

bar needs to keep more tanqueray gin on hand, but the staff is open to instruction related to how

no laundry facilities

wifi very unstable

hotel, central location, nice pool, good breakfast, good breakfast, nice and helpful staf

is a pool at the property, so there can be some noise coming from it during the day (it closes maybe

are nice and clean, pool is big and clean

not good wifi . water pressure was low.

there was noise until 10:00pm by the pool and on a bar nearby until 11:00pm

view is spectacular and there is a lovely swimming pool and jacuzzi to soak in after hiking all around and going

pool was very warm

location is breathtaking as are the gardens and wonderful pool area

charming library type bar with fireplace and great pool with infinity hot tub

fabulous views of the lake and surrounding volcanoes from our balcony and the pool area

if you call them, they even provide room service

all the food was great, fresh and delicious, my favorite was breakfast, loved the fresh tortillas

grounds, restaurant has an amazing view, pool and kayaks

wifi kept dropping, requiring frequent log on; san lucas toliman is a bit off the beaten path;

the beautiful pool was an amazing amenity since the lake didn t seem to be that swimable

breakfast was good as well