the infinity pool was beautiful with great pool and bar service

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

out of 4 restaurants, 3 restaurants accepted kids under 12

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

piaf (adult only) was our favorite restaurant, and lucca was second with kids

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

- no internet, about 12 hours without internet - i requested the bottle of water from the frigo bar at 9am and

at the 7th bar there was an older gentleman who always questioned when we asked for drinks

wifi internet was very slow in the rooms

in the pools, management needs to buy more shades; the rooms are showing needs of renovation; wifi not the best

fifth, i could always find a chair at the pool or on the beach

good for kids.

breakfast was good with a lot of variety. the location was perfect.

and loud rooms near the pool

breakfast was great; staff were great; room cleaning was great; dining room meals were good

good pools, super convenient for families with kids

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

cleanliness, room with private pool

pools are small, basically for kids or to stand there

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

the waiter with the hat on the pool was very nice and attentive

the room service food was not great and cost almost as much as the room

adults only

watch the sunrise in a well equipped rooftop gym

wonderful rooftop pool with shade, several different heated pools and gym.

a nicer view, although it really didn't matter as we spent all of our free time up at the rooftop pool

restaurant hours were not too convenient compared to bar

the kids club is a great option for the children, they have a lot of fun there

hotel conditions it feels old and some parts need maintenance (bathrooms, beds and some of the pool furniture

it has delicious and fresh meal choices, huge pools, top shelf liquor options, a beautiful sandy and swimmable

the food is okay, the breakfast buffet is the highlight with many options and several truly delicious mexican

the restaurant dont accommodate you when ur sick and can't go down to eat, as well the room service was very

performances (mostly 9 pm) were too late for our kids so we didn't catch any of them

there were some people playing their own music when we were in the pool.

plus weight room and spa are convenient

loved the body board rentals, tennis, and gym

great pool and breakfast buffet

room was too dated. wifi was not available as claimed

clean good security beautiful beach nice amenities nice large suite with kitchen

mini kitchen is so small

breakfast buffet was the best delious

the wifi is terrible; it makes watching the television and using one's ipad difficult

pool, but we knew that going in

small pool warm pool was a bonus

the kitchen pots and pans were dreadful with just a tiny fry pan for 4 people

the mini frig with honour bar was a nice touch

breakfast was an opportunity to explore the local cuisine: chilaquiles, aztec corn pudding, refried

the hotel is right on the beach. love the bar service.

location! breakfast was great. would go back, the beach was amazing!

pool and bathtub

very accommodating, beautiful beach for long walks, nice pool, restaurants walking distance, easy bus to puerto

there was a lot of birds living on the tile roof and they would poop in the pool everyday

need some work (bathroom faucet broken, smoke detector removed, bar sink smelled like septic due to no p-trap)

beach was the best part and ther masseuse luis miguel amazing lorenza breakfast wa the only food i enjoy and

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

my room was a little loud due to proximity the pool

breakfast included

location. if you have a car or want to take the kids to a water slide it would be good.

liked. michael pool side bar service, cleaning staff

really lovely place in the water park is amazing

breakfast was late in starting- after 8:00

needs tlc. pool was not clean

no cushions or pool towels

pool, the aquatic life (birds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

definitely love the big pool, which is excellent for my family

paulo is the best bar tender amazing cocktails

the pool area looked like a waterpark full of kids

pool was wonderful and the beach was pleasant

need a snack bar or swim up bar w/food our taco stand out by the pool for quick, and cost effective, bites

omelette bar was fantastic

great service kids friendly and great food and staff

pool chairs were always taken with towels, even though there was only 15-20 people in the pool.

the gym

our college and high school kids had a blast

wifi only in pool and lobby understaffed - not helpful and very slow link to other hotel flamingos

he was particularly great with our kids

the pools, the restaurants and quality of food, the gym, the gardens

loved the fact they have open and free wifi in the

no where for kids to swim after 6pm other than the ocean

in the main lobby and bar area while we were there was a minor inconvenience

the place is very nice the parking

assignments - kids staying in adult pool area, food selections in buffet

resort was safe and easy with kids

location, well equipped kitchen, great wifi and television options, good security, comfy

), to relaxing by the pool midday, along with food recommendations, this place has it all

the private balcony was gorgeous and the pool was kept very clean

the wifi here is the most reliable i ve experienced in the puerto vallarta area

full kitchen, and very modern bathroom, with great water pressure

it's what we love most about bucerias classic property, cute pool and outdoor garden kitchen, ac in the

the room was a very good size, with a kitchen and living/dining area separate from the sleeping areas

it's what we love most about bucerias classic property, cute pool and outdoor garden kitchen, ac in the

kitchen with all you need to prepare food

half of the tiles in the pool were gone

also on the last day i was trying to relax by the pool but there were multiple kids there running around

the huge 2 bedroom condo size room with balconies along with modern finishes and a euro style kitchen, although

there is no laundry service which is annoying

the pools are great, specially if traveling with kids

we also appreciated the easy and free parking and the proximity to the airport

huge room , clean, comfy bed, beautiful little oasis with flowers, hamacs , pool, resto and the staff was

walls and remove paint splatters off the tile floor, install soap/shampoo holders and safety bar in shower

breakfast from hotel however there was a restaurant on site that was fabulous

weak wifi in room

mini kitchen was a plus

inadequate supplies in kitchen. eg cutlery, knives were dull and unusable.

the pools are unkept my daughter cut her foot open on broken tile

kids club activities were non-existent

evening entertainment and lobby bar was only place to get drinks after dinner

the kitchen was a little basic, but generally met our needs

pools are fantastic

kitchen could have been better equipped with small appliances like a coffee maker and such

wifi would cut out in the bathroom of our suite

pool was not vibing. more music and they close bar way too early.

breakfast was ok, options were limited. lunch and dinner was good.

the food from each restaurant and room service was great

the pool is amazing, the food is great and the location is perfect

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

great pool and food

further, i didn't like the private pool area set up at all

the pool area was excellent and the food was good

the excellent breakfast , location and swimming pool.

free breakfast,very very clean, 4th stay and will be back, 3 min taxi from airport and 10 min walk to

comfortable beds, great breakfast, nice pool and gym

beautiful pool, great restaurant, free full breakfast

room was large,bed was comfortable breakfast was good

breakfast was delicious, there were many options to choose from

right over kitchen for the smell of cooking all day for a four day stay safe not working light bulbs out in

the bar restaurant on the first floor, outside, has a pretty view of golf course and pool

the staff are bilingual, friendly and helpful, so glad they have a restaurant and pool on sight

had requested an early check in as we were there quite early

good price, staff, parking and breakfast.

wifi wasn't working well.

wifi worked well

no swimming pool or other such

very friendly and helpful staff. large comfortable bed. kitchen and dining room very clean.

the outdoor pool and the bar were a welcome feature

mannered, they allowed us to keep our luggage a few hours in their luggage room, they allowed us late check out

gym had broken equipment and the food was ok

breakfast was not included, no microwave, no mini frig.

at the pool bar spoke very good english and made great drinks

they were very accommodating and helpful with our hotel parking

wifi didn't work

and the wifi was weak even sitting in the designated wifi

the queen room with kitchen and balcony but disappointed the wifi doesn t work in the room

couldn't connect to wifi even with password, no hot water

too many kids in jacuzzi & not supervised.

raul ( i think they call him the smaller raul ) is a great sever at the pool

love the views- the pool - sunset and the location. good food. they lend you beach toys for kids

they only had music one day in the pool, charge for kids club and have very few activities for them

was certainly not going to starve and had delicious choices, but not very many of them (except at breakfast,

the hotel was in a great location with easy beach access! their breakfast was good!

there was smell of mold in the room and the music at the pool was too loud.

good place to go with kids

the atmosphere at the pool was festive & very kid friendly, sorta like a cruise ship environment

spacious, cleaning service great, big choice of food in restaurants and very affordable price for room

the breakfast buffet was great with many items to choose from

there is also something like a gym, but non of the equipments are working

are in great need of more pool chairs

we did room service a couple mornings for breakfast

room was a bit noisy: we could hear a lot of noise from the hallway (people talking, laughing or kids) and also

also the grilled meat station at dinner and taco station at breakfast

wifi

wifi in the rooms and many areas of the hotel

breakfast, great seafood and italian restaurants good location very clean common spaces and rooms

portion size at the restaurant for breakfast could be a little more

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was

the coffemaker as part of a complete kitchen

good service frindly staff pool side service was good.

pool and swim up bar are great

kids club was closed, spa was closed, construction. wish there was a kids area in the pool.

facilities very clean. pool was amazing! the room was big with excellent view from balcony.

quiet location of our room overlooking the pool-ocean.

was nice that the pool with the waterslide was in the back and all the screaming kids weren t in the main pool

the location was fabulous. lovely swimming pool and very comfortable chairs.

patio doors to pool + ocean. easy walk to all markets, restaraunts + entertaiment

marco, on the bar staff took very good care of my requests

the room size was huge we where so close to beach and pool

villa was very big and spacious i rented the family suite it had 3 bathrooms 2 big rooms a kitchen a microwave

location beach , pool , swim up bar , great food , the rooms are so big

beach was beautiful,pool awesome,and room was great ,,building is bing renovated and certainly will be awesome

the pool was also lovely

gorgeous rooms; layout,pool

music in bar way too loud early & all day

was small and intimate only 13 rooms the swimming pool was so clean and water was cold not sickeningly warm

staff, very clean, great view from pool/adjoining dining tables rooms great, comfortable

very clean. close to airport. small but functional room. parking

phones for room service sometimes didn t work

at the pools was way too loud, and repetitive

the kids pool was the highlight for him (5yrs old) the room was comfortable, the food was pretty good

we ordered room service, and the dirty plates sat outside our door for 2

there is room service for a small extra charge

the wifi was terrible and some restaurants food wasn t great.

location, parking, easy access to the beach

no wifi in rooms.

they have a large tennis court and a gym on site

jacuzzi was not working and people should be able to smoke on adults hotel

saul at the bar pool went over above and beyond for my daughter and myself

we were looking for a relaxing time with no kids just us two but the restrictions on the adult side felt like

the staff was amazing, incredible attention at the pool and pool bar, the food was delicious at the adults only

the hacienda is beautiful and peaceful. the pool is perfect - we spent most of our time there.

beach service and pool service

wifi was very weak on the top floors.

lots of kids

fact that you have to make a reservation for a buffet makes no sense, the spa wasn t available, the beach

the bathroom needs some updating and the wifi was a bit slow overall.

but when the kids are back in

the adults only pools were nice

it was clear that the hotel was understaffed, as all of my room service requests were delayed without proper

they charged me 100mxn to participate in a tour through the facilities and a breakfast

i said before it is adults only but we saw kids in this area which was kind of confusing

a taco bar would have been nice

we made friends everyday in the pool area

room service wasn t available on night, no laundry service

good idea should be extended hours in room service we were so tired took a nap woke up @ 10ish hungry everything

the spa was completely closed when i arrived and i didn't see that posted on the website

this place was really nice. it was clean, large and right on the beach with a beautiful pool.

also possibility to use the gym and pool

somewhere, in the booking, it should tell you to enter through parking garage in mall

no beach access, really expensive room service for a hotel of this category

room service does not response timely

could not get anyone to answer room service tried a few times

there’s a lot activities for kids.

they quickly remembered our names and our kids names and made sure we are comfortable

the “rules” they have for the pool and kid area are so stupid they sell floaties but the kids can’t wear

family chose this all inclusive resort primarily for the newly installed kids water park and the location

family chose this all inclusive resort primarily for the newly installed kids water park and the location

like that when we were checking in they were telling us that our two kids were not on the reservation when they

it s so nice to have a kitchenette to make food

food was ok, we had a terrible experience at the sports bar for one meal

we were so hungry when we arrived and of course it was late so we ordered room service, the food was not good

liked the pool area , the private beach and of course the best part the staff they are really

also i wish they would include wifi

nice hotel awesome pool and pet friendly

one of the few places in pv that is pet friendly

we had a full kitchen, bedroom, dining room, living room, and two baths

it welcomes pets or at least dogs and cats

exceptional hotel location, pleasant, helpful staff, room design, cleanliness, facilities, easy parking, and

pet friendly rooms are only on floor 2 which doesn t have a nice view

wifi was perfect and strong and there is a business center

rooms. still good value, bed, shower, reliable wifi.

nice rooms, pet-friendly, close to the beach. breakfast was delicious!

the spa became a kiddy pool and was the same color as milk

wifi was slow and unstable

coffee bar excellent

activities for kids and adults.

the gym was under construction and it didn t give warning anywhere on the booking site

the beach is fantastic , and the pool area is spacious enough to accommodate activities and swimmers

the room service is 24 hours but the food is mediocre

beach is so deep so we were not able to swim but the pool is great

breakfast, lunch, and dinner were delicious

pool was awesome. kids loved it!

three bedrooms, three bathrooms, huge living room with kitchen, and a fantastic balcony

staff came promptly to help with the safe and wifi connections

bar in the beach, every time yo want to eat or drink something you have to go the the restaurant

but overall the kids are happy so i'm happy

quiet room near the pool, beach and restaurant

the food at the adult bar was probably the best part for me

able to find room around the pool with few people arriving early to save a spot and not use until much later

the snack bar a la carte food was delicious and fresh

the cocktails were good in the sky bar of the hotel

the bed was very comfortable, big room and the pool and snack bar were perfect

that there isn t no music by the adult pool area

bar staff, awesome drinks

hit the omelet bar at breakfast and taco bar at dinner

wifi was very hit and miss. i feel like there isn t an excuse for that these days!

bar staff were great

a negative experience lived at the breakfast room on our last day, one of the waiters at the breakfast time

excllent breakfast

property is a little dated with limited wifi

got two rooms near the restaurant and pool, and they had patios

i was told it was no problem to bring his electric scooter to the pool by the front desk but then the life

there was a full kitchen and a large, balcony overlooking the pool area

such a treat having a full kitchen should one decide to cook

having the wifi information more easier to read.

the rooms are great with a full kitchen two double beds, balcony and a great pool

beds were comfortable and ac worked great and a bonus laundry room to hang your wet towels and bathing suits

my kids enjoyed the hot tub at night

the kids club, while great when open, was closed when we arrived, and open for a short time before we

wifi was slow

complaint is wish they had more choices for room service after dinner since my have hungry boys

really liked the room service option that was included in our package

the beds were hard as rocks. the pool was cold. lots of little kids.

it is no more than about 5 feet deep which makes it great for kids

the room was big, pool was heated and perfect for young kids as it has a very shallow side.

paradise..friendly staff. let me use pool while plane was delayed

property, well maintained, with nice layout for pool and restaurant

kids in the pool throwing food, wearing clothes (not bathing suits) booking

since it is a family restaurant i think they should offer more option of food for kids

wifi is poor even by mexico standards

we appreciated the upgrade to a larger room, which included a kitchen, two bathrooms, and two balconies, which

i really like the pool / beach layout as the infinity pool and beach chairs have fantastic ocean views but keep

pool for the kids

excellent location. friendly staff. very clean. pool area clean and relaxing.

guests saving chairs around the pool.

the gym is small, but it s still a plus

the gym was little and nice but some of the equipment didn t work

the staff was great, from the front desk to the house/room keepers, the shuttle staff and the kitchen service

very nice room - very nice attention in front desk, restaurant, reception bar and tepanyaki - food was

friendly, the location was super charming and the amenities like the spa, the pantry and the gym were really

also the snack bar and pools by our room were closed for renovations but we knew this prior to booking

pools and aquapark for small kids

had an amazing swim out room into a private pool shared with only 4 other rooms

the only thing that was missing for us was a play area for younger kids

a lot of kids checked in on our third day there....that was only downside.

breakfast buffet was good with lots of options beach access was easy pools were nice

didn t like the room service app

spa was a bit pricey, as well as the laundry services

the adult swim up bar is pleasant because the kids are on the other side

breakfast was good but crowded

i was expecting more of a spa like environment and it was definitely more of a frat party

so you get to hear screaming and crying kids all day in your 'kid free' trip

excellent breakfast. nice pool. nice restaurant. good meals.

excellent breakfast. nice pool. nice restaurant. good meals.

breakfast was average, location is good but the rest nasty

a good place to stay i would recommend they give your dinner and lunch and breakfast and i like the

no wifi in rooms, bad cleaning service , not enough pool chairs available, bad food service.

there are 2 rather small pools that accommodate mostly kids

many kids were grabbing food with bare hands instead of using utensils-needless to say we didn t eat

pool cold

breakfast was great, the food was delicious, and the stuff was amazing, always with a smile, very

at the bar at night, rigo and sergio were amazing

small rooftop pool with a nice patio with access to a communal fridge/microwave etc

the pool area and terrace were lovely-- tons of places to sit in the sun or shade

hotel, very hip and modern design with a great pool area

pool is nice rooms are clean and hotel has lots of character

love the area by the pool.

room was spacious; gym was amazing; breakfast buffet had so many options

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms

hotel employee at breakfast is a wonderful waiter

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay

room was spacious; gym was amazing; breakfast buffet had so many options

could be hazardous, especially for kids

room smells so bad, cigarettes ud83dudeac the door lock doesn't work, and me and my kids have bed bugs bites

friendly staff, confortable beds, best hotel gym, clean and large pool also liked the pool towels overall great

the spa maiave was awesome and well worth the money spent on the services provide such as the couples

go at easter there are tons of screaming kids