quiet,, nice court yard and pool. very good staff.

bar, entertainment, proximity to ocean beautiful

also the wifi is in and out, so if you need to work, like i did, make sure you have a back up

breakfast included

suite with kitchen like a small studio apt

couldn't connect to wifi even with password, no hot water

deluxe room was a completely renovated gem in an older hotel, with a wonderful kitchen on the deck

super hard to find parking for vehicle

wifi went out a lot

no wifi lack of understanding from staff what my needs were smell of sewer from bathrooms

it's what we love most about bucerias classic property, cute pool and outdoor garden kitchen, ac in the

looked nothing like the pictures very difficult to check in and out pool was run down

kitchen with all you need to prepare food

nice pool

it's what we love most about bucerias classic property, cute pool and outdoor garden kitchen, ac in the

plenty of parking

i was able to enjoy the pool, i wish i was able to stay longer

free wifi and free long distance phone calls.

place is great the rooms beautiful, they have wifi, and netflix included the location is good and the service

well equipped kitchen

assignments - kids staying in adult pool area, food selections in buffet

the parking beside that everything was great

the plastic pool and beach chairs are soooo uncomfortable and people reserved chairs for hours without using

i didn't like how early the pool closed. 6:00 pm seemed a bit early to close up.

not having wifi available in the rooms was unusual

was nice that the pool with the waterslide was in the back and all the screaming kids weren t in the main pool

pool and location by the ocean

the location was fabulous. lovely swimming pool and very comfortable chairs.

had the studio which is basically a full kitchen with a pullout couch and a very very good mattress on top of

quiet location of our room overlooking the pool-ocean.

it seems that pool area could benefit from a little more umbrellas.

our college and high school kids had a blast

swim up bar is very fun and the pool staff were exceptional

loved the fact they have open and free wifi in the

breakfast was excellent

kids had fun

need a snack bar or swim up bar w/food our taco stand out by the pool for quick, and cost effective, bites

in 2023, the pool was very cloudy and the water fountains weren't working

the gym

and the last surprise is paid wifi

the refrigrator in the kitchen was so noisy

lots of room and what a great place, plus a full kitchen where i could make a nice breakfast every morning

staging for a tropical vacation: towering palms, lush foliage, views, pretty pool, outdoor bar and restaurant,

marco, on the bar staff took very good care of my requests

great breakfast, healthy, well priced and the food served in the bar was quality as well.

gorgeous rooms; layout,pool

was small and intimate only 13 rooms the swimming pool was so clean and water was cold not sickeningly warm

the pool was also lovely

large room with a king bed, semi-private patio with ocean views adjacent to the upper pool

staff, very clean, great view from pool/adjoining dining tables rooms great, comfortable

did not work very well and although they had a sign up about reserving chairs around the pool, they did not

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the reception

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the reception

the food was great, the pool side dancing was so fun and the views to die for

the beach and pool area

breakfast buffet was killer

breakfast was delicious

if you re going with kids older than 5 years, they have a perfect kids club with marvelous staff (diana,

the bar staff worked hard but kept running out of coke light

beach was the best part and ther masseuse luis miguel amazing lorenza breakfast wa the only food i enjoy and

needs tlc. pool was not clean

no cushions or pool towels

pool, the aquatic life (birds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

it s a 100 room resort to start off with so no issues finding chairs by the pool or beach

a horrid smell was coming from the cabinet under the kitchen sink, similar to raw sewage

room service, the min bar only has two cans of beer, two cans of water and two cokes

-breakfast the first day was delicious and so was lunch and dinner

room service, the min bar only has two cans of beer, two cans of water and two cokes

pools and aquapark for small kids

i didn t like as much was the long wait times for breakfast, and i found the food quality could have been

the staff was great, from the front desk to the house/room keepers, the shuttle staff and the kitchen service

thermal water in basically every pool, the lazy river and kids area

the gym was great, and the service was also excellent

pools are small, basically for kids or to stand there

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

the waiter with the hat on the pool was very nice and attentive

cleanliness, room with private pool

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

liked they had different pools: active noisy one, quiet adult only one and kids pool

free breakfast included

pool area

location right on the beach, with multiple pools, including a quiet no kids pool which we found relaxing

and loud rooms near the pool

i don't think the evening entertainment was anything to write home about, but the families and kids seemed to

the room-service breakfast - made-to-order eggs was

amazing staff. amazing hospitality. good food. amazing pool and beach

also fabiola and all the team at breakfast team were great

we were a family of 4 (kids 9

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

piaf (adult only) was our favorite restaurant, and lucca was second with kids

only one outdoor bar, one side is swim-up

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach being so kid

big pool and beach access was a plus

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

wonderful rooftop pool with shade, several different heated pools and gym.

the bar and restaurant have great cocktails and food at reasonable prices

the rooftop was gorgeous with the pool and lounge chairs along with a gym and restaurant as well

room was good. liked pool area and gym.

gym equipment - it's common for hotels to have a very small gym space, but this one had 5 cardio

the spa and hydrotherapy was nice

the pools and sea beds are clean and comfortable food and drinks were good the rooms were clean,

overall very good, the beach front,pool, restaurant (s) bar all very good

hotel in general is very clean, all the restrooms are super clean, the service is amazong, the pools are very

the food is okay, the breakfast buffet is the highlight with many options and several truly delicious mexican

wifi is not included, not ideal for foreigners, everybody goes to the starbucks across the street

room comfort ie bed, room size), wifi signal,

great tuesday market held in parking lot of hospital which is just across the street

food in the snack bar by the pool wasn't great.

we loved the vip feeling of royal, with access to bar with better liquor, vip pool and beach booths, vip check

the kids club staff - daviela was wonderful with our kids, aged 3, 5, and 7 - she is so very warm and

everything, except poor quality wifi.

a ground floor unit in cobo building, the patio looked over the parking lot

no nice patio bar to have a drink on the beach during sunset

gently sloping, with gentle waves (it seems to be protected from big ocean swells), and ideal for kids to wade

i ordered room service several time and the food was delicious

i rented marina bandaras for the week that my adult kids came to have christmas with me

roomy suite with nice kitchen and nice sized balcony

room service breakfast was quick and tasty

we have a view over the staff entrance and the parking garage next door

we wouldn't stay there again as there were too many kids, the pool was not heated and in an awkward location

pool and bathtub

also the smokers sitting at the bar beside the kids pool, all the smoke was going towards the kids

the music from the beach bar was way too loud, and very unnecessary to be that loud.

they had limited kitchen facilities that we all enjoyed

really lovely place in the water park is amazing

on site parking is

proximity to the water park. size of the rooms. comfortable common areas. good pool area.

location. if you have a car or want to take the kids to a water slide it would be good.

the boat in the kids pool is falling apart and the whole park is in desperate need of investment

room was on top of the bar with shows every night

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee

quality of the food in a la carte restaurants was good excellent breakfast

i would have liked self-serve snacks by the pool

good gym

pool and beach are great for kids

especially the guys at the valet who drove us back and forth on the golf carts and the bartenders at the bar

breakfast does not have a very attractive menu and everyday they were playing brazilian music

we had to go to the bar for our own drinks 2 days in a row

pool and beach are great for kids

kids' club was awesome, as were the staff who worked there

beautiful spa with a cold dip and giant relaxation area

just more attendance in kids area at the balinesa area.

food, all the restaurants are simply amazing, nice kid s pool area, good evening shows, beautiful rooms, comfy

it was still beautiful for walks and spotting sea creatures with my kids

also on the last day i was trying to relax by the pool but there were multiple kids there running around

at the end the guy gave us our two rooms near by the sea and with at least swimming pool view and sea view

breakfast was excellent at the market cafe restaurant on the 6th floor, the staff attention and

breakfast buffet, the bedroom size, the bed quality and the spa service

as far as the pool service at the 6th floor we would like to congratulate gilberto his service was excellent

wasn t actually adults only my room wasn t clean upon arrival food was terrible most of the time drinks

the valet parking was convenient

even do the hotel has 8 restaurants, they decide it was a good idea to only open 1 for breakfast

aspects of the property are very out-dated and a little bit sketchy for young kids

the services at the spa were ridiculously overpriced

they have kids area in the pool where they can have a great time

my husband and i love fun games by the pool. this resort doesn t do that but not a big deal.

gym may need an upgrade in treadmills but overall has good equipment and space for exercises

the family pool was perfect for our kids who are not very confident swimmers yet

the upgrade of family selection is worth it for room service if you have kids

side of the resort was great for the kids

the room was incredibly spacious with a lovely kitchen area that was well stocked with dishes and utensils and

the room absolutely exceeded my expectations, with a kitchen, comfy king size beds, a balcony, fresh water in

an honesty bar as the bar/restaurant closes at 3pm, an honesty bar would be great just for basic drinks before

very large rooms with open kitchen n 2 bathrooms which is good for family

our suite was over the breakfast area and right by the pool so it was loud with the kids playing

often no dry towels at the pool

kids club activities were non-existent

pools are fantastic

kids club activities were non-existent

nice food, nice pool

the breakfast was nice as well although it would be best to have different food on the menu to rotate

the breakfast, so good. the parking secured.

wifi wasn't working well.

friendly staff,, good breakfast secure parking decent wi fi

bed was comfortable breakfast was fantastic

the pools were clean with plenty of lounge chairs in the sun or shade

breakfast was ok, options were limited. lunch and dinner was good.

breakfast and food was fantastic

the food from each restaurant and room service was great

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got

pool and gym are fantastic

would be great if there is a walkway through the golf course to get to the beach club

the pool is amazing, the food is great and the location is perfect

great pool and food

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

only thing i didn't like was that the parking lot is on the back and there's no easy access to it at nights,

across what felt like 8 lanes of traffic with multiple medians, groceries, cleaners, shops, food, golf, beach,

great restaurant across parking lot

beds comfortable pool deck great on site parking ! great hotel well priced!

breakfast an unbelievable daily buffet

clean- great parking

would be nice if it had a little lounge bar area

we find it very easy to a access the parking lot

wifi was poor in the first room, but the staff was accommodating in switching us to another room

nice pool are overlookng golf course with lots of loungers

i thought the room service option as food were great. the cleaning service was great also.

breakfast always had many delicious choices, even for people with food allergies

maker provided but only 1 coffee cup, could not figure out smart tv, never found gym or pool, breakfast

mannered, they allowed us to keep our luggage a few hours in their luggage room, they allowed us late check out

breakfast was not included, no microwave, no mini frig.

to the last mexican samarai at mikado and well as the serving staff there, and jesus from guest room services

raul ( i think they call him the smaller raul ) is a great sever at the pool

we visited the spa and all but one restaurant on the property

the little island in the middle was a hit with my kids

by mid-morning, every chair around the pool had a towel on it to save it for people who were not using it

the food was good but the breakfast could was the same everyday

pool bar open really late ... half of the day is almost over

the hotel was in a great location with easy beach access! their breakfast was good!

had a conflict because only one person from the bar pool was refusing to refill drinks in our yeti cups

not what our booking was made for and how could we possibly compare resort price options if the kids were not

with translation i wouldn t advertise the fitness centre, i work out all the time and the gym was horrible

ordered one glass of milk from room service and it took 30 min and nobody showed up, had to call again just to

everything as great except the wifi which was hard as i had to take a couple calls and couldn t get

room was a bit noisy: we could hear a lot of noise from the hallway (people talking, laughing or kids) and also

wifi connection not the best

had a beautiful view of the marina and pool from our room

ate at the marina side buffet restaurant, and found there were sufficient options to meet our breakfast, lunch

staff was friendly and the three pools, all with a swim up bar and two by the ocean were great

of seating, apart from sun loungers around the pools and a very small lounge bar near reception

we liked everything here. wifi in the rooms would be nice.

love the pools, of which there are several as well as use of the adjoining hotel s pool

slight noise at the pool, otherwise no interference with our experience

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was

cans in kitchen need to have lids/tops on them

was large and roomy and amenities such as kitchen and bathrooms were nice

very clean. close to airport. small but functional room. parking

the small water park for the children was amazing

food could have been better in the buffet.. no wifi

the breakfast was really delicious

many kids and families, lovely pools and great beach

another pool had a side that’s shallow and perfect for small kids

the spa facility is really nice

the wifi was terrible and some restaurants food wasn t great.

a lot of the food in the breakfast buffet was consistently cold

room service was lacking

after a couple of days, we understood why most people were hanging out ny the pool instead of the beach area

and fresh food, then for in between snacks you could get sushi at the rooftop bar (w an infinity pool) and drip

the hacienda is beautiful and peaceful. the pool is perfect - we spent most of our time there.

often with both hot and fresh food, then for in between snacks you could get sushi at the rooftop bar (w an

they didn't cause problems, but there are already people jockeying for spots close to the pool and then you

really liked the beach area, the main pool bar with the super friendly and fun bartender giovani, he was made

breakfast was very good there were many choices including an omelette bar and lots of fresh fruit

there's also no in room service, so it makes it a little inconvenient in case you want to stay in and have a

the large pool, the beautiful gardens, the spa with the waterfall.

too expensive spa and laundry services

we ate chilaquiles for breakfast daily with beans and eggs

the snacks and food down at the beach and by the pool were perfect

seemed like some of the food and bar options were closed but it wasn t mentioned that they were so we d walk

nice heated pool

this is probably a nice place to go if you want to ignore your screaming kids and forget about the world for

we loved the hacienda side and roof top pool

friendly and caring staff. fun pool slide for kids. right on the beach.

room service when it rains ( it rained every evening during our stay) nobody at the check in

we were told we could have room service with our package but when called twice we were asked for a credit card

wifi was sporadic and often not available in the rooms.

i had ordered room service 12 hour before the time was 630 am the lady at bar took my information i guess she

good location with free indoor parking. it does not have beach but the pool is great.

somewhere, in the booking, it should tell you to enter through parking garage in mall

it was also nice to have free parking

the pool was out of service

roof top lounge bar area was beautiful comfortable and lovely

family chose this all inclusive resort primarily for the newly installed kids water park and the location

family chose this all inclusive resort primarily for the newly installed kids water park and the location

the water park for the kids was very enjoyable for them

rogelio and francia were very attentive offering drinks near the pool

liked the kids pool area, friendly staff, food was okay, and the location of the hotel

areas could have been cleaner, including pool

you look for a place just to stay by the pool most probably you should look for another place as this has just

liked the pool and amenities for chilling out

the place is beautiful, playful (a climbing wall and a net above the pool, hammocks everywhere, cats napping)

breakfast was really good, and i had no trouble with the wifi speed

it s so nice to have a kitchenette to make food

there were a variety of crafts and activities at the kids club and evening events that was a nice variety for

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

activities for kids and adults throughout the day

kitchen was ok for our purposes

the dish drainer in the kitchen was quite old and dirty

the pool is big enough and easily accessible as well

kitchenette with no cooking surface/stove had to buy a two burner electric

sinks and in the shower enclosure, the shower drains in both bathrooms drained very slowly, the kitchen sink

staff is friendly and the hotel has plenty of parking space

the best thing is the bar and the pool on the terrace, where we enjoyed the sun and some delicious cocktails

time visitng the hotel, and it improved all of the carencies that had in the past, the food, room service, staft

great buffet breakfast. rooftop pool was great. service by staff, excellent.

no ice machine on the floor. room service would bring it up.

like the photos and nice pool too

very friendly staff. nice pool and walking distance from town.

the best, longest sandy beach, largest pool complex, gorgeous landscaping

location, food, pools, great for kids

grounds, great staff in kids club (but they charge hourly) and staff at beach and restaurants

the kids loved the water slide

to make sales, water was supposed to be complimentary but they would charge almost $10 with tax, kids club #15

the pools were great for kids and had separate pool for adults only. the kids club was great.

during our stay there were large number of families with small kids, retired people and spring break youths

there is a kids club also

the wifi is extremely slow

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

pool was awesome. kids loved it!

like it was understaffed in terms of service at the pool bar as well as delays in ordering food at dinner with

explanation was provided for this, even though the hotel main pool was clearly designed to have a bar accessible

the beach is fantastic , and the pool area is spacious enough to accommodate activities and swimmers

maybe a little more activities for 8-9 year old kids.

the restaurant guy never went to take my order at the pool

of the pool tiles need to be fixed

not everyone is a pool person, should have free in room coffee daily, no clean coffee cups daily, wifi and

the room we got was awesome with amazing view on the pool and beach

my kids loved the pools and ocean

wifi was a struggle for most of our stay

a few steps away is the pool, which is always spotlessly clean

nuiya is clean, quiet, close to everything you need, and has great wifi

there is a basic kitchen with a fridge

the hotel is located next to a karaoke bar and the noise made it impossible to sleep

to detail, comfortable bed, umbrellas available to take to the beach, excellent breakfast, friendly staff

loved the pool area, staff, location and room.

pool was lovely to sit around

pool was amazing to enjoy a swim in the morning when it was sunny and enjoy a soak in the hot tubs

only thing that i would warn people about is the power and wifi - based on this hotels location they do experience

more like a condo/apartment building than a hotel which was nice, the rooms are spacious with a kitchen and a

located in a quiet end of town at the top of a hill so having a view from the rooftop pool and patio was a

brought extra pillows and offered a late check out

the rooftop terrasse with pool was the best thing in the world

- we had a little kitchen but not all supplies where there, eg only one fork and no dish soap

the room clean beds kitchen area easy to be comfortable in

the pool was amazing, it had parking, and we could bring our dog.

it's also better that the wifi is shotty so you have less distractions from the world you are trying to escape

there was golf cart parking

decent breakfast available from on-site kitchen, though it was not free but reasonably priced

off street parking is available

to beach - 5 minute walk, secure parking, clean room with kitchenette

kitchen in room design so you can enjoy your breakfast on your private terrace

maybe wifi in rooms would nice.

the kitchen was nice and the huge jug of water

wish the kitchen had a few essentials

they also provide beach towels it was great that we extended our stay for a week loved the little kitchen they

most notably the room was great, the pool area is amazing, and the wifi is super fast everywhere

great wifi throughout the hotel, the rooftop pool area was so nice

parking below hotel