the pool service

the food and drinks at the beach bar were also great, with another set of excellent staff

the buffet was a bit shabby when it came to the options (dinner) i never had the chance to try breakfast or

and some servers at the breakfast and dinner

the bed was very comfortable, big room and the pool and snack bar were perfect

the breakfast buffet was a bit better but the quality of juventino is terrible, and there is no fresh

pools and aquapark for small kids

thermal water in basically every pool, the lazy river and kids area

loved how it was good for kids

staff for childrens activities were very kind to my kids and we enjoyed the japanese restaurant but found it

2 bulldozers ran morning to night making a breakwater for the property; impossible to sit by pool or have a

gorgeous rooms; layout,pool

staff, very clean, great view from pool/adjoining dining tables rooms great, comfortable

music in bar way too loud early & all day

was small and intimate only 13 rooms the swimming pool was so clean and water was cold not sickeningly warm

the kitchen was very limited; only 1 dish towel, no wine opener, etc

loved the large suite with full kitchen

kitchen could be better

beach was beautiful,pool awesome,and room was great ,,building is bing renovated and certainly will be awesome

staff was super friendly, hotel amenities (ie bar restaurant) good. well kept faciltitles

was nice that the pool with the waterslide was in the back and all the screaming kids weren t in the main pool

pool and location by the ocean

the location was fabulous. lovely swimming pool and very comfortable chairs.

had the studio which is basically a full kitchen with a pullout couch and a very very good mattress on top of

quiet location of our room overlooking the pool-ocean.

lovely infinity pool with spectacular view of the pacific ocean

i would have liked self-serve snacks by the pool

the pool and the beach were great, but service and the food were horrible

room was on top of the bar with shows every night

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee

and the wifi was weak even sitting in the designated wifi

the queen room with kitchen and balcony but disappointed the wifi doesn t work in the room

bed was fine. cute place. parking convenient, nice location for tourists.

the queen room with kitchen and balcony but disappointed the wifi doesn t work in the room

super hard to find parking for vehicle

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services,

staff, service, food, amazing rooms, the pool and the beach are stunning - perfect music and art set the vibe

and pool were excellent

is not enough staff in the pools, in the bar and the venazu restaurant for breakfast, the service is slow

is not enough staff in the pools, in the bar and the venazu restaurant for breakfast, the service is slow

kitchen could have included a better assortment of plates, bowls, wine glasses, silverware and pots

pool was great and warm ! towels provided on chairs . staff very friendly.

workable kitchen and gods sized fridge if needed

also the wifi is in and out, so if you need to work, like i did, make sure you have a back up

comfortable beds, well equipped kitchen

half of the tiles in the pool were gone

nice pool

kitchen with all you need to prepare food

the room was a very good size, with a kitchen and living/dining area separate from the sleeping areas

it's what we love most about bucerias classic property, cute pool and outdoor garden kitchen, ac in the

the rooms are well decked out with kitchen utensils and comfortable furnishings

nice clean pool

free wifi and free long distance phone calls.

it has a nice pool (unheated) and the rooms have good kitchen areas

full kitchen, and very modern bathroom, with great water pressure

i had issues at check in and they were going to charge me more for kids even though i specified ages upon

the parking beside that everything was great

the place is very nice the parking

no where for kids to swim after 6pm other than the ocean

i had issues at check in and they were going to charge me more for kids even though i specified ages upon

pool beach room was beautifully done food was really good and was not hard to check in easy and

plastic cups and container for room service is unacceptable

found the wifi lacking

breakfast was great! lots of fruit and fresh pastry

breakfast includes mexican cuisine and full breakfast fare you would find at five star hotels at

the gym

kids had fun

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

throughout was impressive; my room was always impeccably tidied, nice amenities, great wifi

junior suite should have two chairs and a kitchen

activities crew coming around telling us about things happening at the massive resort, not by the pool or at

restaurant was bad, the pool outside our room wasn t maintained enough and there were always kids in the adults

kids' club was awesome, as were the staff who worked there

it s more like a kiddie pool

they said i have to pay extra for the kids

snack bar has the same food every day

and for room service and cafe purchases you have to go to concierge to make purchases and even restaurant

the pool area looked like a waterpark full of kids

another bad thing was that there was a huge line every morning for breakfast

did not work very well and although they had a sign up about reserving chairs around the pool, they did not

we were looking for an adults only but secrets shares facilities with dreams which is crowded of kids

pools were excellent - so relaxing

at the end the guy gave us our two rooms near by the sea and with at least swimming pool view and sea view

breakfast buffet, the bedroom size, the bed quality and the spa service

the adults only is on one side and kids on the other

the services at the spa were ridiculously overpriced

the pools

the pools were dirty, the bar way too slow, the buffet was terrible

it is kids and family friendly yet not that crowded

the spa was nice for a relaxing massage

side of the resort was great for the kids

the family pool was perfect for our kids who are not very confident swimmers yet

kids loved it

felt crowded everywhere, the pool lounge beds were always full - people would wake up early to save them with

pools close at 8 ( sunset is around 9) only open pool is quiet (adult) pool which has music blaring

awesome pool, private beach, daily fun activities and kids club

long line ups at the bar to get any sort of refreshment, including water

no, we like everything...the beach and pools are very close to the rooms.

awesome pool, private beach, daily fun activities and kids club

it was great for kids. staff was really friendly

needs tlc. pool was not clean

no cushions or pool towels

pool, the aquatic life (birds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

cleanliness, room with private pool

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

pools are small, basically for kids or to stand there

the waiter with the hat on the pool was very nice and attentive

good for kids.

location right on the beach, with multiple pools, including a quiet no kids pool which we found relaxing

good pools, super convenient for families with kids

the food at the buffet, breakfast and dinner was luke warm--italian night at the buffet was an embarrassment,

very good food. heated pool.

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

right on the beach and awesome pools with an infinity pool overlooking the ocean

we were a family of 4 (kids 9

the door to the room service return was not very secure and left me feeling unsafe

i don't think the evening entertainment was anything to write home about, but the families and kids seemed to

amazing staff. amazing hospitality. good food. amazing pool and beach

out of 4 restaurants, 3 restaurants accepted kids under 12

the wifi in our room would always cut off at night around 9p and resume after 8am

only one outdoor bar, one side is swim-up

the infinity pool was beautiful with great pool and bar service

t overly large), pool deck did a nice job spreading people out around a large area

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

the gym is decent, though there's no water station available

all members of the staff from lobby, front-desk, room services, restaurant and bar staff, maintenance/facilities

service of staff in hotel roof top area bar and restaurant and pool was slow or no service

after, each day you must visit the bar for room water

great rooftop bar & pool. great shower. really good internet.

spa was great!

selection of american and mexican breakfast items

if you wanted wine you could call room service but then you had to have it opened as there were no spare wine

everthing was close by the pool and food was great

we also had a room service staff member enter our hotel room without permission while our baby was sleeping

the lounge and bar service was really excellent

great tuesday market held in parking lot of hospital which is just across the street

breakfast and dinner main buffet meals were only adequate at best and the buffet seating was

on the beach, beach beds, royal level pool, bars and bar staff and premium liquors, royal level breakfast

we loved the vip feeling of royal, with access to bar with better liquor, vip pool and beach booths, vip check

pool, the lobby, the room, and most of all the beach, it was just perfect

the kids loved the water slide

exceptionally friendly staff with superb service, wonderful restaurants although we only used the pool restaurant

to make sales, water was supposed to be complimentary but they would charge almost $10 with tax, kids club #15

too quiet and pool bar closed.

we booked last minute and sadly only had a parking lot view.

selections were the same for breakfast everyday and also for lunch

had no wifi in our room the entire stay

location. pool buffet shuttle service

to the gym is paid separately (around eur 10 per visit) if you are not paying for the all inclusive

around the pool as well put some signs of don t smoke as many families are there with kids

breakfast was an opportunity to explore the local cuisine: chilaquiles, aztec corn pudding, refried

weak and irregular wifi

breakfast came with our package

we wouldn't stay there again as there were too many kids, the pool was not heated and in an awkward location

minor thing...no pool.

wife was slow and spotty, had to be in the kitchen to get signal

roomy suite with nice kitchen and nice sized balcony

small pool warm pool was a bonus

in addition the kitchen amenities especially silverware could be improved

however, the meals & breakfast were great, served beautifully by great conscientious staff

think the breakfast menu is kind of small and maybe if they include more different options would be

the spa was pleasant with the sound of the ocean

the food is spectacular and the restaurant area is very good, the gym is basic but it does its job, it just

we wanted to get our car there but there s no parking space

there was a big refrigerator, and the swimming pool was long, clean, and very inviting

the place is beautiful, playful (a climbing wall and a net above the pool, hammocks everywhere, cats napping)

areas could have been cleaner, including pool

liked the pool and amenities for chilling out

you look for a place just to stay by the pool most probably you should look for another place as this has just

wifi, no staff had even a few words of english and check in wanting to share cost of room terrible

the water park for the kids

the food ate the park is not the best and also the breakfast was limited options buffet style

the wifi connection needs updated to the rooms. we had connection in the lobby near the office.

the pool and gardens and the balcony.

like the photos and nice pool too

very friendly staff. nice pool and walking distance from town.

kitchen and bar are only open until 3, but you're able to order food and sayulita has lots of amazing dining

food was great, breakfast and lunch served. great vibe and staff was exceptional.

the wifi was functional but not work multiple people working remotely on video

we loved gathering the family together for breakfast at the restaurant before setting off for the day

a bar or option to buy drinks later in the day would be great

the room clean beds kitchen area easy to be comfortable in

it's also better that the wifi is shotty so you have less distractions from the world you are trying to escape

too old and wifi signal very poor, during my stay only a couple of hours we have access to the wifi, but other

pool area was great and the staff were really friendly

staff was friendly. parking for my car.

was a little more expensive than other hotels we looked at but the convenience and pool made it worthy

the wifi is excellent

the hotel is located next to a karaoke bar and the noise made it impossible to sleep

the pool was very nice

it s extremely noisy with the newly built bar nextdoor

more like a condo/apartment building than a hotel which was nice, the rooms are spacious with a kitchen and a

pool, view, quiet, clean and really pleasant!

the roof top pool was awesome with lounge chairs picnic tables and an amazing view

condo is spacious, beatifully finished with an outdoor balcony, kitchenette, a comfortable bed with everything

the rooftop terrasse with pool was the best thing in the world

these great big windows but we had to keep them closed the whole time because they opened to the parking lot

nice rooftop pool

perhaps the addition of a microwave and blender would have made the kitchen absolutely complete

great wifi throughout the hotel, the rooftop pool area was so nice

friendly staff, everything was clean, and amazing pool

pool is nice

nice pool and parking

great pool, spacious rooms with great views.

small pool, but ok

i had a hard time contacting anyone when i phoned and needed wifi assistance

of thought was put into the design of the rooms and common spaces, including the rooftop pool / bar area

rooftop pool is great and gets the sun all day, cool bar area there too

the rooftop & bar made our stay perfect, we enjoyed many hours in and around the pool

staff, service, location, pool, spacious rooms, comfy beds, showers - everything exceeded expectations

it was clean, well kept and very cozy. the pool area was nice and had drink service. good wifi!!

the pool could have been warmer

wifi only available if sitting on balcony - weak signal (no wifi in room)

wifi could have been better

the pool. not enough sun so is chilly

we had two balconies, a full kitchen and a really nice, large, fully tiled bathroom with lots of hot water

wifi worked for newer devices and there was hot water

the swimming pool was always clean and available

more than 10 days and noticed that i had the same sheets for the entire period (not very nice); wifi is a bit

great communication. clean room. nice pool. easy checkin

big front lower room with window great shower no wifi

also, the pool was dirty with too much chlorine

was helpful to have a kitchen

facilities, old beds with old covers, leaking shower, we had to ask someone to get hot water, wifi that goes

kitchenette was missing knives and cutting board so not much cooking happened breakfast was ok

also, jonathan in the restaurant bar was the best

off street parking. very safe.

wifi wasn't the most reliable and some days i didn't have hot water to shower with, but those

2 levels gave us privacy to be able to put kids to bed and still hang out downstairs

wifi and hot water could ve been better but we realize that s the way it is in most places in

the pool is refreshing after a hit day walking around

spacious, clean room with enough space to sit five in kitchen, as well as a sitting area

the kitchen space was stocked with the things we needed and it was nice to have a full-size

wifi was strong, which was great because my partner needed to do some work while we were visiting

pool was lovely and rooms are spacious

would have been great to have stronger wifi because i didn't have service in mexico

lovely pool and lounging area

black out shades, great wifi, great ac

very clean and great location and wonderful pool and super nice staff

no hot water no wifi in our room

nice communal kitchen area

good common areas to hang out, including pool and kitchen area

communal kitchen area with fruit, yougurt & coffee i m the morning

location is fantastic, and the gentleman running the front desk and breakfast was incredibly friendly and kind

excellent wifi throughout

breakfast included was super good and great portions

free breakfast is a nice perk, but i did not love the food selection and the toast was very hard and

the rooftop pool and bar area is stunning, vibrant and relaxing

breakfast was delicious. pool was incredible!

amazing pool and afternoon pool party was awesome

pet friendly and half a block to the beach

wifi didn't work my room was like a cave with no view - the window was an internal window

wifi quite weak sometime. loud

problem with wifi though, and wasn't fixed by the time we left

pet friendly hotel

wifi did not work in my room, and was unreliable.

you can see the ocean from the pool terrace and the elegantly designed boutique hotel has a beautiful garden

very clean, amazing view and pool.

the swimming pool was clean and perfect to take the sun

loved that the beds were super comfortable, the pool was near and the hammocks are relaxing

wifi was unreliable, which was a real pain

the place is brandnew, has a pool and helpful owners

wifi doesn t work in the room, you have to go downstairs to the common area, there was no toilet

have a kitchenette if there are no pots, pans, utensils, small appliances ( a toaster and coffee maker

wifi service in the room

shared kitchen is not secure (my beers were taken by someone)

someone sitting on the chairs outside our glass door, i think they were the workers and their kids

location, pool, concept, music instruments.

amenities: the rooftop pool is the highlight of the property perfect temperature and never felt crowded

and there still is parking

this guy robertino is incompetent for a bar job

we also didn't like that the wifi was only avaliable at the bar, we would have liked it

nothing, loved it but wifi availability in our tent could be improved

restaurant and bar were great, location was awesome and staff was very nice!

everything except for the bar service

is half open), loud noise at night from the restaurant downstairs, a lot of ants in the bathroom/ kitchen

there was no kitchenette which the description suggests

the kitchen was gross and ill equipped, i wouldn t dream of cooking a meal or trying to enjoy a

there are no common spaces except for a courtyard full of parking lot dust and garbage

the kitchen sink was gross with mold around the taps, the front and side doors were very flimsy

excellent location right on the the beach perfect pool

great location, reception were very nice and they allowed for a late check out.

we had a great view of the pool and the beach was a short walk

no telephone or television (not such an issue if the wifi worked well) there's a small fridge, basic cooking

we had a kitchenette in our suite, so we bought groceries at the local markets and made our own breakfast,

friendly and helpful staff, very cool and relaxing space, nice communal areas, great little pool and nice rooms

this is a perfect location if you want to have a peaceful escape, lay by the pool and be close to central

the pool is perfect sized and salt water

clean, beautifully designed hotel, comfortable bed, great wifi, awesome vibe.

have canned drinks for purchase at the front desk in mini fridge for pool guests

warm infinity pool with bar & restaurant on site and across the street

parking garage was packed but the staff made quick work of clearing vehicles out for you to come

pool, beach, margarita at their bar near the pool, jacuzzi on my patio, dinner at restaurant in

really great bar and restaurant by the pool

we parked our car in the hotels secure parking garage