very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

needs tlc. pool was not clean

no cushions or pool towels

pool, the aquatic life (birds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

specialty restaurants. the italian was the best. m&m bar to watch sunsets

location right on the beach, with multiple pools, including a quiet “no kids” pool which we found relaxing

maintenance is done ongoing and the kids pool was down most of our stay but it was excellent when it was

hours of bars and restaurants being open was not conducive to access some of the times we wanted, so we only

and loud rooms near the pool

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

pools are small, basically for kids or to stand there

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

the property is just a touch shabby in some places (a couple missing tiles in the pool, toilet made a weird

control over how guest reserve lounge chairs by the pool by just leaving towels over them in the morning and

little staff, they have only one person serving per pool or beach

we were a family of 4 (kids 9

i don't think the evening entertainment was anything to write home about, but the families and kids seemed to

breakfast was good. buffet selection was good.

it was great for kids. staff was really friendly

to deal with the unsanitary environment caused by large flocks of birds landing the roofs, snack bar, and

pool is little bit dirty

no, we like everything...the beach and pools are very close to the rooms.

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

out of 4 restaurants, 3 restaurants accepted kids under 12

only one outdoor bar, one side is swim-up

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

t overly large), pool deck did a nice job spreading people out around a large area

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

pet fee is extremely high for mexico ud83cuddf2ud83cuddfd

the breakfast had everything you could ask for and more the pool was relaxing and the perfect temperature and

a nicer view, although it really didn't matter as we spent all of our free time up at the rooftop pool

the rooftop pool and lounging area was very nice

are a bit underwhelming and its a little hard to navigate room service food is not good and costs almost as much

the pool area looked like a waterpark full of kids

another bad thing was that there was a huge line every morning for breakfast

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the

needed more seating in the lobby area and maybe more seating at pool and beach area

wifi sucks

need a snack bar or swim up bar w/food our taco stand out by the pool for quick, and cost effective, bites

junior suite should have two chairs and a kitchen

omelette bar was fantastic

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge

and the last surprise is paid wifi

wifi only in pool and lobby understaffed - not helpful and very slow link to other hotel flamingos

like the room, the pool, breakfast at la casona, nice dinner at the italian restaurant, the staff was very nice

at least in 2402b spa was great beach guys were good

wifi connections were spotty

breakfast buffet food was fine, not excellent

the wifi was very undependable

a great vacation spot if u have kids my daughter loves everything about it

liked. michael pool side bar service, cleaning staff

location. if you have a car or want to take the kids to a water slide it would be good.

we didn't realize that there was a separate pool with lounge chairs at the back - we went to the splash park

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very

the kids club is a great option for the children, they have a lot of fun there

hotel in general is very clean, all the restrooms are super clean, the service is amazong, the pools are very

if you wanted wine you could call room service but then you had to have it opened as there were no spare wine

of the pools are handicap accesible

performances (mostly 9 pm) were too late for our kids so we didn't catch any of them

on the beach, beach beds, royal level pool, bars and bar staff and premium liquors, royal level breakfast

food in the snack bar by the pool wasn't great.

the breakfast chef who makes omelette is attentive, fast and nice

plus weight room and spa are convenient

our room with a garden view actually was a parking lot view

breakfast was okay. did not get exactly what was ordered.

some of the music at the pool was quite loud for families with small kids

hated that the gym wasn't included in the price

didn't use the kitchen, but it's a full setup where you can probably cook all of your own meals

very clean. long opening hours for each meal. boogie boards for kids. large property.

is clean, staff is great, buffet is spectacular, anything you could possibly want for breakfast is there

could use some more wifi zones

i had issues at check in and they were going to charge me more for kids even though i specified ages upon

i didn't like how early the pool closed. 6:00 pm seemed a bit early to close up.

i ordered room service several time and the food was delicious

in addition the kitchen amenities especially silverware could be improved

the mini frig with honour bar was a nice touch

room service breakfast was quick and tasty

roomy suite with nice kitchen and nice sized balcony

wifi only worked on patio or bedroom. still got done everything i needed.

pool, views and location

plenty of parking

nice clean pool

location, great pool, views spectacular . upgraded to suit, great kitchen.

on the roof with swimming pool and on the main floor there s another restaurant along with the bar and live

also the smokers sitting at the bar beside the kids pool, all the smoke was going towards the kids

amazing breakfast included

we wouldn't stay there again as there were too many kids, the pool was not heated and in an awkward location

around the pool as well put some signs of don t smoke as many families are there with kids

it's what we love most about bucerias classic property, cute pool and outdoor garden kitchen, ac in the

the room was a very good size, with a kitchen and living/dining area separate from the sleeping areas

it's what we love most about bucerias classic property, cute pool and outdoor garden kitchen, ac in the

kitchen with all you need to prepare food

half of the tiles in the pool were gone

inadequate supplies in kitchen. eg cutlery, knives were dull and unusable.

pool is nice and warm, the staff was very helpful and polite

suite with kitchen like a small studio apt

full kitchen with ocean view and a large bonus patio in addition to the balcony overlooking the pool

awesome pool

the queen room with kitchen and balcony but disappointed the wifi doesn t work in the room

private free parking

bed was fine. cute place. parking convenient, nice location for tourists.

deluxe room was a completely renovated gem in an older hotel, with a wonderful kitchen on the deck

couldn't connect to wifi even with password, no hot water

free parking and breakfast. close to the airport.

great little hotel. has a kitchenette but no dishes or utensils or coffee maker

the breakfast, so good. the parking secured.

wifi in my room was mostly non existent

no bar or pool or anything in walking distance

also on the last day i was trying to relax by the pool but there were multiple kids there running around

room service was on point for sure great place to stay when visiting

there was wifi and streaming apps available to use

wifi in our room wasn't working for a couple of days, but they were quick to give us a solution and

great for young families but i was there with a friend on vacation from kids and we still liked the family vibe

instructions on hotel ammenities or rules or for wifi password in the room

facilities very clean. pool was amazing! the room was big with excellent view from balcony.

was nice that the pool with the waterslide was in the back and all the screaming kids weren’t in the main pool

the infinity pool was nice. our room was spacious with a beautiful view.

originally requested a room with a small kitchenette and then sent a second request asking for a confirmation

was nice that the pool with the waterslide was in the back and all the screaming kids weren t in the main pool

the excellent breakfast , location and swimming pool.

free breakfast,very very clean, 4th stay and will be back, 3 min taxi from airport and 10 min walk to

comfortable beds, great breakfast, nice pool and gym

beautiful pool, great restaurant, free full breakfast

room was large,bed was comfortable breakfast was good

breakfast was delicious, there were many options to choose from

right over kitchen for the smell of cooking all day for a four day stay safe not working light bulbs out in

the bar restaurant on the first floor, outside, has a pretty view of golf course and pool

the staff are bilingual, friendly and helpful, so glad they have a restaurant and pool on sight

had requested an early check in as we were there quite early

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

great place to get away and relax. spa is awesome!!

the pool area was excellent and the food was good

pool and gym are fantastic

pool and gym are fantastic

the pools are unkept my daughter cut her foot open on broken tile

location is perfect, staff was really nice and the kids club was great for my girls

good food and drinks, great bartenders, perfect location, beautiful beach and great pools

we called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as

breakfast was absolutely wonderful.

the buffet breakfast was fantastic and despite a line at 10:30, they kept serving food until everyone was fed

room service food

nice pool, clean room, great room service

guest laundry. breakfast fare. shuttle service & pedro.

maker provided but only 1 coffee cup, could not figure out smart tv, never found gym or pool, breakfast

limited hours of the fitness center

pool was not vibing. more music and they close bar way too early.

breakfast on the beach is unlike anything else and our accommodations were clean and the host was

service around the pool was poor

we enjoyed room service which was excellent

apartments are huge for two people, with 2 full bathrooms and another shower with toilet off the laundry room

the pool bar served great tasting and reasonably priced food and drinks

living room furniture is not very comfortable. wifi works but is not strong enough.

location beach , pool , swim up bar , great food , the rooms are so big

perfect for staying with kids because water in the pool is very warm

gorgeous rooms; layout,pool

the pool was also lovely

2 bulldozers ran morning to night making a breakwater for the property; impossible to sit by pool or have a

large room with a king bed, semi-private patio with ocean views adjacent to the upper pool

d like the restaurant, the pool and my mattress and the linens and the bed pillows were of impeccable quality

after the first day we went out to find our breakfast and most other meals

too many kids in jacuzzi & not supervised.

we loved having breakfast at the casitas on the beach

did not have a coffee machine in my room i realized it at 11 pm or menu so hard to consider room service

the kids pool was dated. some small details of the room are also old.

we recieved an excellent room by the pool and were able to get an early check in as we arrived at noon

restaurant closed at 10 but the bar part was still open i assumed since daily music and people singing and

breakfast was great. good selection.

is really delicious in the hotel restaurant towels for every guest to be used by the swimming pool shuttle bus

breakfast very good

the food was good but the breakfast could was the same everyday

in two so on arrival we had reservation on different names and therefor they put our young kids at 10 minutes

swim up bar should have been located in an adults only area of the pool

pool was cold

good place to go with kids

breakfast, great seafood and italian restaurants good location very clean common spaces and rooms

the pool is a great spot to hang out and meet other families and let kids play in the pool

we liked the breakfast

had a beautiful view of the marina and pool from our room

the free wifi was worthless, slow, and barely connectable

someone told us that the pizza was good at the swim up bar where they have a wood-burning oven, but the pizza

had to be moved to another room when a rainfall came down through our kitchen ceiling

all food at restaurant and pool bar is fantastic

the coffemaker as part of a complete kitchen

the room service was not very good.

very clean. close to airport. small but functional room. parking

phones for room service sometimes didn t work

at the pools was way too loud, and repetitive

the kids pool was the highlight for him (5yrs old) the room was comfortable, the food was pretty good

we ordered room service, and the dirty plates sat outside our door for 2

there is room service for a small extra charge

the wifi was terrible and some restaurants food wasn t great.

location, parking, easy access to the beach

no wifi in rooms.

they have a large tennis court and a gym on site

jacuzzi was not working and people should be able to smoke on adults hotel

food, drinks, photo session, but especially the attention of all the staff, the guys in the pool bar super

the bar serves top brands of booze

but when the kids are back in

there's also no in room service, so it makes it a little inconvenient in case you want to stay in and have a

the pool hours felt a bit short, wish it was open until at least 10pm

the sushi bar and eternity pool are great, but needs more seating just in my opinion

hacienda side said no children allowed, yet we still had to deal with some children at breakfast and the pool

room service came at extra charge and not a great selection

bathroom had hair balls room service food was awful and best avoided

they didn't cause problems, but there are already people jockeying for spots close to the pool and then you

the adults only pools were nice

it was clear that the hotel was understaffed, as all of my room service requests were delayed without proper

they charged me 100mxn to participate in a tour through the facilities and a breakfast

i said before it is adults only but we saw kids in this area which was kind of confusing

a taco bar would have been nice

we made friends everyday in the pool area

room service wasn t available on night, no laundry service

good idea should be extended hours in room service we were so tired took a nap woke up @ 10ish hungry everything

the spa was completely closed when i arrived and i didn't see that posted on the website

this place was really nice. it was clean, large and right on the beach with a beautiful pool.

our neighbours had ordered room service the last few days for dinner

the bed was very comfortable, big room and the pool and snack bar were perfect

the buffet was a bit shabby when it came to the options (dinner) i never had the chance to try breakfast or

the snack bar a la carte food was delicious and fresh

some of our favorite staff still working there; argentina at the restaurant, joaquin at the pool bar and a couple

my kids had a great time and we made great memories

my kids had a great time and we made great memories

family chose this all inclusive resort primarily for the newly installed kids water park and the location

breakfast was great.

breakfast was the best meal of the day

6 days of staying i asked several times to find a joying rooms or at least to get my kids’ room near mine

the bar & breakfast had great variety.

everything was clean. great view from our room. beautiful view from pool area.

roof top lounge bar area was beautiful comfortable and lovely

comfortable beds and very thankful for an early check in

we also had a massage at the spa which was very good

experience with small kids wasn't ideal - food was so so, sea entrance is not good for toddlers

pools and aquapark for small kids

there was a blackout for several ours are which caused the water slide don't work, also the kids zone

food service only drinks no room service towels were always mia near pool understaffed media luna bar 5/10

it welcomes pets or at least dogs and cats

lovely atmosphere, pet friendly, the staff is great, perfect location, i loved the swimming pool

menu in restaurant large clean pool, comfortable loungers, comfortable beds in our room , strong wifi, lots of

the bathroom, sink and kitchen need a deep cleaning. bathroom mirror and sink were so dirty.

the room was so spacious and we had a great view of the pool and lush grounds

we had nice mini-kitchen in the room and it helped us safe on our breakfasts a lot

the kids loved the pools

activities for kids and adults throughout the day

free parking great

wifi is very poor, we couldn t use it the way we expected

strong free wifi

nothing really. parking was a little tight.

i did not take a pet with me, but i love that it s pet friendly

nothing! i want to return so i can try the gym and business center next time, they look amazing!

great location, great rooms, ocean view, gym, swimming pool.

the wifi was also pretty weak, and we were unable to use the tv in our room at all since it fully

we like the spa too with a jacuzzi, a sauna and a steam room that was a plus

no parking on site however they valid the car ( so expect a wait to get car )

breakfast was the only good meal

each restaurant offered a slightly different breakfast. all were very good.

pool was awesome. kids loved it!

the bartender at the swim up bar was great too

* room service was great

didn t like making reservations for dinner and slow cold room service

like it was understaffed in terms of service at the pool bar as well as delays in ordering food at dinner with

that suited us well, as it wasn t that annoying to wash hands and teeth in the kitchen

was great and across the street was local shopping, and a couple of pizza places for all the kids

to play bad music all day long and had rah rah people on microphones and their kitchens and bar staff banging

ocean proximity is wonderful. the kids love the numerous pools and i enjoy the jacuzzi.

three bedrooms, three bathrooms, huge living room with kitchen, and a fantastic balcony

wifi was terrible

disliked that you only had wifi accesses downstairs by the lobby and pool area

no wifi

a/c barely worked, breakfast was decent but dinner was average at best, there was kids sitting at the bars taking

bar staff were great

we did not have hot water for showers. a big downer. also no toast for breakfast.

pool facilities were packed and water quality seemed off, beachfront was not swimmable

it was clean but lots of damage in the bathtubs and no towels or wash cloths for the kitchen

pool was great with beach near buy

too many unmonitored children, pool unkept and full, food options were good but ruined by kids

no laundry

no tv in the bedroon, no wifi

the pool area is delightful, offering both sunny and shaded areas with plenty of loungers

having a kitchen and a living area were wonderful

just the pool's bath should improve the cleanliness.

the wifi doesn't connect. bad connection

wifi is iffy at times and doesn t work in all rooms

it is no more than about 5 feet deep which makes it great for kids

pool area and outdoor kitchen

children and some youngsters was in pool clothes on ???

my kids enjoyed the hot tub at night

the in-house restaurant and the breakfast buffet were very good

my partner enjoyed the gym facilities

were reserving pool chairs at 7am with their towels and other belongings, but they were not using them

from the bar to

never told me about wifi, free food and drinks, room service, what was include

for the price you get three meals, pool snacks, drinks and a nice room

our daughter loved the pool and kids club

i really like the pool / beach layout as the infinity pool and beach chairs have fantastic ocean views but keep

beach, sky lounge, breakfast buffet, comfortable bed, friendly staff

spacious room with kitchen amenities and close to everything a traveler may want or need in puerto vallarta

wifi could have been better,

the gym is small, but it s still a plus

wish the gym equipment were up to date or a little more functional

of the kitchen areas require a closer cleaning

had an amazing swim out room into a private pool shared with only 4 other rooms

the only thing that was missing for us was a play area for younger kids

a lot of kids checked in on our third day there....that was only downside.

breakfast buffet was good with lots of options beach access was easy pools were nice

didn t like the room service app

spa was a bit pricey, as well as the laundry services

the adult swim up bar is pleasant because the kids are on the other side

breakfast was good but crowded

i was expecting more of a spa like environment and it was definitely more of a frat party

so you get to hear screaming and crying kids all day in your 'kid free' trip

excellent breakfast. nice pool. nice restaurant. good meals.

excellent breakfast. nice pool. nice restaurant. good meals.

breakfast was average, location is good but the rest nasty

a good place to stay i would recommend they give your dinner and lunch and breakfast and i like the

no wifi in rooms, bad cleaning service , not enough pool chairs available, bad food service.

pool is nice rooms are clean and hotel has lots of character

the parking access was difficult.

love the area by the pool.

there is a swimming pool, a kitchen, and plenty of space to relax

located and had available gated parking for car

i do believe there was a picture on web site about a restaurant/bar on property overlooking the ocean

don’t begrudge kids having fun, but way too many of them and no security or enforcement of rules

also maybe a space dedicated for the non smokers on one side of the pool

there is a quieter adult pool, but it doesn t have the shade that the

many kids were grabbing food with bare hands instead of using utensils-needless to say we didn’t eat

room was spacious; gym was amazing; breakfast buffet had so many options

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms

hotel employee at breakfast is a wonderful waiter

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay

room was spacious; gym was amazing; breakfast buffet had so many options

could be hazardous, especially for kids

room smells so bad, cigarettes ud83dudeac the door lock doesn't work, and me and my kids have bed bugs bites

friendly staff, confortable beds, best hotel gym, clean and large pool also liked the pool towels overall great

the spa maiave was awesome and well worth the money spent on the services provide such as the couples

go at easter there are tons of screaming kids