the infinity pool was nice. our room was spacious with a beautiful view.

originally requested a room with a small kitchenette and then sent a second request asking for a confirmation

was nice that the pool with the waterslide was in the back and all the screaming kids weren’t in the main pool

was nice that the pool with the waterslide was in the back and all the screaming kids weren t in the main pool

patio doors to pool + ocean. easy walk to all markets, restaraunts + entertaiment

great breakfast, healthy, well priced and the food served in the bar was quality as well.

the swimming pool was clean and heated

all the rooms are very big, they have 3 bathrooms and kitchen which allows you not to spend on the restaurants

we did not do any cooking but there was a nice kitchen with adequate utensils

the room size was huge we where so close to beach and pool

gorgeous rooms; layout,pool

staff, very clean, great view from pool/adjoining dining tables rooms great, comfortable

d like the restaurant, the pool and my mattress and the linens and the bed pillows were of impeccable quality

the pool was also lovely

music in bar way too loud early & all day

bed was fine. cute place. parking convenient, nice location for tourists.

super hard to find parking for vehicle

deluxe room was a completely renovated gem in an older hotel, with a wonderful kitchen on the deck

and the wifi was weak even sitting in the designated wifi

we booked the room with kitchen and balcony balcony was nice to have as most other rooms don t have windows

breakfast available, room needed upgrading, did not have hot or warm water available for a shower

bed not very comfortable and no breakfast

breakfast from hotel however there was a restaurant on site that was fabulous

suite with kitchen like a small studio apt

pool was great and warm ! towels provided on chairs . staff very friendly.

it's what we love most about bucerias classic property, cute pool and outdoor garden kitchen, ac in the

kitchen with all you need to prepare food

it's what we love most about bucerias classic property, cute pool and outdoor garden kitchen, ac in the

the room was a very good size, with a kitchen and living/dining area separate from the sleeping areas

half of the tiles in the pool were gone

location, well equipped kitchen, great wifi and television options, good security, comfy

well equipped kitchen

full kitchen, and very modern bathroom, with great water pressure

i was able to enjoy the pool, i wish i was able to stay longer

we also enjoyed the beautiful views and used the pool a lot

-breakfast the first day was delicious and so was lunch and dinner

even the adult only pool was accepting kids because it was the only one opened

we had a kitchen we couldn t use, they don t supply anything

the snack bar a la carte food was delicious and fresh

we had to eat there for breakfast, lunch and dinner

of restaurants, pools and bars

great location quiet adult pool

we came here 15 years ago for our honeymoon and enjoyed it so much that we wanted to bring our kids

by far breakfast was the best, omelettes and fruit...water views and good seating options

resort was safe and easy with kids

- very bad staff attention in pool - only 2 available cars for transporting guests

loved the beach club and the food at the beach club and pool bar

the new addition with the amazing views, huge pools, more food options, and rooftop adults only bar and pools,

staff also did not enforce adult only areas as kids were in those pools and hot tubs, too many kids running

staff for childrens activities were very kind to my kids and we enjoyed the japanese restaurant but found it

breakfast buffet food was fine, not excellent

the beach was beautiful, the one bedroom we suite was perfect (w/kitchen)

pool beach room was beautifully done food was really good and was not hard to check in easy and

pool closed at 8:00

loved the fact they have open and free wifi in the

in 2023, the pool was very cloudy and the water fountains weren't working

day we arrived we found it hard to find a lounge chair at the pool since so many people had saved chairs and

omelette bar was fantastic

junior suite should have two chairs and a kitchen

it was spotty at best and the rooms did not have wifi

pool was wonderful and the beach was pleasant

no vegan options and the wifi sucked

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the

and for room service and cafe purchases you have to go to concierge to make purchases and even restaurant

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

family favourite . quiet resort , great for young kids no loud parties until 12 am

arrived to a not so great room, facing the parking lot and a fence

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

i enjoyed the pool exercise classes

beach access, pool and service

needs tlc. pool was not clean

no cushions or pool towels

pool, the aquatic life (birds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

pools are small, basically for kids or to stand there

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

the waiter with the hat on the pool was very nice and attentive

cleanliness, room with private pool

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

liked they had different pools: active noisy one, quiet adult only one and kids pool

free breakfast included

pool area

location right on the beach, with multiple pools, including a quiet no kids pool which we found relaxing

and loud rooms near the pool

i don't think the evening entertainment was anything to write home about, but the families and kids seemed to

the room-service breakfast - made-to-order eggs was

amazing staff. amazing hospitality. good food. amazing pool and beach

also fabiola and all the team at breakfast team were great

we were a family of 4 (kids 9

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee

room was on top of the bar with shows every night

-: the spa is very very

i would have liked self-serve snacks by the pool

infinity pool fabulous

pool staff were excellent

out of 4 restaurants, 3 restaurants accepted kids under 12

yeah, they r breakfast it was good i like it everything you guys

t overly large), pool deck did a nice job spreading people out around a large area

piaf (adult only) was our favorite restaurant, and lucca was second with kids

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

and pool were excellent

we had to go to the bar for our own drinks 2 days in a row

is only two restaurants in hotel, which one of them open only for dinner so another one is a breakfast area,

the buffet breakfast is pricey at about $40 pp but you can order a la carte, which they don't immediately tell

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services,

wonderful rooftop pool with shade, several different heated pools and gym.

gym equipment - it's common for hotels to have a very small gym space, but this one had 5 cardio

great value. relaxing pool facilities. excellent location.

service of staff in hotel roof top area bar and restaurant and pool was slow or no service

we ordered room service for breakfast on feb

entertainment staff was great they kept the pool fun with activities but were great when you just wanted to

if you wanted wine you could call room service but then you had to have it opened as there were no spare wine

the breakfast buffet was great. no complaints about quality or selection.

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very

and with lack of beach seats, the smoke that is coming from the pizza place is affecting the kids pool, too much

the pool bar staff were awesome

food in the snack bar by the pool wasn't great.

we loved the vip feeling of royal, with access to bar with better liquor, vip pool and beach booths, vip check

food in the snack bar by the pool wasn't great.

dinner is delicious always, room was clean. lobby is very comfortable, bar service is good.

we ate at the pool snack bar whenever possible

was not as good as i thought, and not open late, room service was like 2 hours wait and was cold and fries tasted

a ground floor unit in cobo building, the patio looked over the parking lot

very clean and frendly, perfekt for families that want fun and games for the kids.

had no wifi in our room the entire stay

in addition the kitchen amenities especially silverware could be improved

negatve but a couple of comments: the swimming pool is too small, but not a deal breaker for me

bigger pool, but that is just dreamland

i rented marina bandaras for the week that my adult kids came to have christmas with me

small pool warm pool was a bonus

kids' club was awesome, as were the staff who worked there

hotel with kids was attached to and shared facilities with an adults-only sister hotel

friendly staff, variety of food, huge rooms, pools, & huge resort were all fantastic

clean, great activities for kids especially the day care all very secure

food and amenities for my kids.

outdoor swimming pool water was rather cool--but we were there in january

also the smokers sitting at the bar beside the kids pool, all the smoke was going towards the kids

weak and irregular wifi

few extra $ -allowed us to check in early and store our bags for the late plane departure -great breakfast

but they did have plenty of activities for kids and it was the perfect place to relax on the beach and drink

i love how there is an adults only side and family/kid side, so you can accommodate both

wasn t actually adults only my room wasn t clean upon arrival food was terrible most of the time drinks

the layout, design, architecture, gym, spa, restaurants, views all incredible

we were looking for an adults only but secrets shares facilities with dreams which is crowded of kids

1 hour for room service and get some water in bottles the ocean view is totally partial, blocked from many

i liked that room service came by each day to ask if we wanted more water and beverages in our room, oh and i

check in was unorganized and only one restaurant for breakfast and lunch which cause plates to run out and food

good, as well as the drink options, above all the bouffet at the el bosque restaurant and the room service

room service took over an hour to arrive (they said 40 minutes tops)

kids activities daily, a great resort for families

got sick the first day from eating something or drinking an iced drink at either restaurant or bar pool, so the

gym may need an upgrade in treadmills but overall has good equipment and space for exercises

pools close at 8 ( sunset is around 9) only open pool is quiet (adult) pool which has music blaring

my husband and i love fun games by the pool. this resort doesn t do that but not a big deal.

side of the resort was great for the kids

wifi was down the whole first day i arrived.

it’s clean and it has a lot of intertaiment for kids.

they are giving traditional breakfast or pancakes + orange juice or coffee

the kids loved the water park and so did my wife and i

breakfast one our second day

the place is beautiful, playful (a climbing wall and a net above the pool, hammocks everywhere, cats napping)

areas could have been cleaner, including pool

liked the pool and amenities for chilling out

you look for a place just to stay by the pool most probably you should look for another place as this has just

like the photos and nice pool too

very friendly staff. nice pool and walking distance from town.

also on the last day i was trying to relax by the pool but there were multiple kids there running around

spa very good

pool, beachfront

com not accurate - no kitchenette/microwave in our suite

from the grand, elegant lobby to the beautifully manicured landscaping and pool areas, the property was very

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

nice pool, kitchen area

tape left on the tv bedroom 2: hair on bedsheets unknown substance on the window living room / kitchen: dirty

a few steps away is the pool, which is always spotlessly clean

the pool was great, the kitchen was also very nice to have

the hotel is located next to a karaoke bar and the noise made it impossible to sleep

the whole staff, from ama, yose, dani and javi to the rest of the kitchen and cleaning staff are the most polite

to detail, comfortable bed, umbrellas available to take to the beach, excellent breakfast, friendly staff

the fact the restaurant/ bar closes at 2pm every day is a nuisance

it's a relatively small property with rooms surrounding a beautiful pool in the middle

nice pool that has 2 hottubs as well

the room was incredibly spacious with a lovely kitchen area that was well stocked with dishes and utensils and

fantastic kitchen

we were traveling with our kids and they loved it

the hotel would suit travelers with a car well (off-street parking available)

loved the location, the artsy/bohemian style, the yoga, the pool, the cleanliness and comfort of the room

brought extra pillows and offered a late check out

there was a small kitchen available in the room with a fridge which was great to keep the beer cold after a

more like a condo/apartment building than a hotel which was nice, the rooms are spacious with a kitchen and a

the rooftop terrace with infinity pool is absolutely stunning

- we had a little kitchen but not all supplies where there, eg only one fork and no dish soap

too old and wifi signal very poor, during my stay only a couple of hours we have access to the wifi, but other

wifi didn't work at all during our stay

night when the pool light went on it gave my husband a lil shock of electricity

very relaxing & quiet by the pool (where i spent the majority of my time)

ample parking

wifi was quite poor, the sofa bed was a bit uncomfortable, the staff at reception ranged from good

loved the underground parking

and a nice rooftop pool

the rooftop specially with beautiful music wifi was good for what to expect in sayulita staff were nice fairly

underground parking is very handy

to beach - 5 minute walk, secure parking, clean room with kitchenette

the wifi only works at the reception. the suite was rather bare bones. not even a night lamp.

location, nice pool, very good room, well equipped kitchen, proper ac, had a problem with the payment after our

the pool. not enough sun so is chilly

the room was very comfortable and we loved the pool

restaurant was't operating and the upstairs bar was rarely available for drink service

underground secured parking was excellent

wifi ok, first day it was super slow, better the next day

suite and kitchen was awesome

the rooftop & bar made our stay perfect, we enjoyed many hours in and around the pool

they have wifi here

i had a hard time contacting anyone when i phoned and needed wifi assistance

pool area is perfect, the room is simple but confortable with all the basic necessities, strong

suites were huge, pool area was beautiful and great sea views , location was excellent

beautiful outside pool

location is perfect, staff was really nice and the kids club was great for my girls

evening entertainment and lobby bar was only place to get drinks after dinner

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

nice food, nice pool

often no dry towels at the pool

the included breakfast was

it was a unique concept. good elevator service parking and good breakfast!

parking space, very clean, nice rich breakfast included, close to the airport

website had pool on the photos

free parking and breakfast. close to the airport.

nice pool

it was extremely clean and comfortable, the pool is a lovely temperature and the staff were very nice

great communication. clean room. nice pool. easy checkin

the wifi in our room we had trouble to connected

the swimming pool was always clean and available

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got

of the renovation, there was only one restaurant option, and the buffet was not as extensive for kids to pick

pool was not vibing. more music and they close bar way too early.

water pressure, kitchen pots/pans and all other very old and half broken

enjoyed the breakfast almost every day of our stay

then they moved me but the room had bad wifi and had a large garbage area outside the

morning coffee on the balcony, cool off in the pool (towels provided), and enjoy relaxing in the sun or shade

wifi was weak

the place is brandnew, has a pool and helpful owners

have a kitchenette if there are no pots, pans, utensils, small appliances ( a toaster and coffee maker

my kids had a wonderful time meeting all the different kids at the pool

2 levels gave us privacy to be able to put kids to bed and still hang out downstairs

the size of pancakes got so small my kids stopped asking for them

the lady who does laundry/linens is a bit of a gatekeeper

wifi was reliable

simple breakfast in the morning and clean towels every day

it had a pool that was perfect for relaxing and cooling off

convenient hotel near the town center. pool was nice and had kitchen available for your food.

breakfast was delicious, the location amazing, and the owner was incredible

wifi clean friendly staff

great pool and food

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

nature of resort equates to large availability for cabanas and pool chairs

great place to get away and relax. spa is awesome!!

would be great if there is a walkway through the golf course to get to the beach club

also, the pool was dirty with too much chlorine

was helpful to have a kitchen

facilities, old beds with old covers, leaking shower, we had to ask someone to get hot water, wifi that goes

small swimming pool but beautiful and quiet to take a relaxing splash after a sunny day at the beach

location immaculate perfect pool beds and pillows wonderful staff was so kind and

nice pool in the back, and sunny patio in the front upstairs

friendly and helpful staff, very cool and relaxing space, nice communal areas, great little pool and nice rooms

wifi does not work, i need to use my data all the time but i don t if it is the town in general,

right in the centre, it comes with some inconveniences: the traffic is hellish, lack of on-site parking and it

try to request a room around the pool as they have lovely patios

good wifi (able to stream netflix on computer)

would be nice if the pool was heated, but despite that, my husband and kids still had fun using it

street is noisy and very busy, but our room was overlooking the pool

cheaper better to travel around business hotel and has excellent free internet breakfast good room service

the complimentary breakfast and room service were also good and there was a lot of variety

across what felt like 8 lanes of traffic with multiple medians, groceries, cleaners, shops, food, golf, beach,

plus the sofa bed was 1 cm from the glass door of the balcony super risking my kids

a lot options close by for food, but they do have room service (which we didn t try)

my kids, 28 and 25, in separate rooms all had a hard time falling asleep and stating asleep

breakfast was delicious. pool was incredible!

the free breakfast was alright, not too many options.

food menu wasn't that great for breakfast or at the rooftop top pool area

breakfast was incredible

biggest downfall and really only one is internet wifi is non-existant or at the bar really bad

there was no wifi connection and staff could care less as they have local service

the room,wifi, service.

restaurant and bar were great, location was awesome and staff was very nice!

bungalows are located directly on the beach with a bar and beach lounging area

surrounding nature, wifi surprisingly worked well

easy check in, great breakfast, amazing staff, great location

the breakfast is delicious.the hotel is awesome, feels like you are in a jungle!!

minor issue was the weak wifi signal, especially toward the rear of the property

pool could have been a little warmer but i think that was more a factor of it not being as cold

food( room service dishes) left overnight in hallway

was no bar fridge in room and no cream or sugar or filter to use with the in-room coffee maker

price parking overall hotel experience good

rooms have coffee makers and there is a nice basic breakfast in the morning

wifi was poor in the first room, but the staff was accommodating in switching us to another room

the wifi was not good and their process for providing and returning pool towels could be more

wish i had a kettle in my room but bar staff was more than willing to help me out thanks guys

breakfast was perfect. fresh fruit with your choice of a few entree s an drink.

the location of this hotel and the pool was to die for

the hotel offers a small restaurant and bar right on the beach making it very convenient if you don't want to

pet friendly hotel

pet friendly and half a block to the beach

wifi didn't work my room was like a cave with no view - the window was an internal window

there were a few group tables with power, the wifi was good and a big comfy couch, but only 1 table at a good

wifi quite weak sometime. loud

were unable to use the pool on the day of checkout and had to pay an added $50 usd for a late checkout if we

we enjoyed many hours strolling the beach, swimming in the beautiful infinity pool and taking in the beautiful

nice pool, above the beach

the location and view from each room is phenomenal and the pool, the pool

location with a great pool overlooking a crowd-free beach

there are no common spaces except for a courtyard full of parking lot dust and garbage

loved everything except the kitchen wasn't really functional

the kitchen sink was gross with mold around the taps, the front and side doors were very flimsy

the toilet leaked everyday flooding the bathroom and the kitchen

the kitchen was gross and ill equipped, i wouldn t dream of cooking a meal or trying to enjoy a

lovely pool and lounging area

the price, we had higher expectations for the wifi and ac

only complaint was the wifi was not always as strong as i needed for a few work things.

relaxing pool, great layout

the pool was so relaxing, the rooms were beautifully done and the location was a short walk to the

shared kitchen is not secure (my beers were taken by someone)

not expect to share a balcony and the kitchen with other residents but it was fine in the end, very friendly

stairs to pool could be tricky for some

amenities: the rooftop pool is the highlight of the property perfect temperature and never felt crowded

it says it should be a gym and massage, it is not. uncomfortable beds.