everything was great but pool was still out of commission

free parking, free breakfast, easy drive to downtown new orleans, friendly staff

for an included continental breakfast,this went above expectations with real meat and eggs

free breakfast

missed breakfast

the free breakfast was exactly what we ordered, hot and delicious

good breakfast, pool available, friendly and helpful staff, mini fridge in room, comfortable

excellent breakfast, quiet room, easy to get to everything we wanted to see

laundry of the sheets need to improve, sheets did not smell fresh...!!!

only thing that bummed me out, was not being able to use the pool

staff, comfortable and clean room, delicious warm breakfast, close to streetcar, perfect place to stay in new orleans

didn't have a gym and didn't serve alcohol

comfortable bed, bathroom nice and clean pretty interior, cute pool, complimentary

pool was small but perfect for rinsing off the humidity

breakfast, trolley was across the street

needed to borrow a phone charger and get late check out

the street car stops right in front, they have a great bar with live music every night, the jack rose restaurant is amazing and the rooftop bar was an

love the style and the rooftop bar is beautiful

we also really appreciated the availability of a voucher for the gym next door

it met all of our expectations. wish we could have ordered speciality coffees in bar area.

i choose the hotel thinking we could easily eat there and have a drink before our kids went to bed

everything was perfect. the location is good especially with kids

my kids enjoyed playing with the corn hole and connect four outside in the sitting area

good price. we were able to get adjoining rooms. kids loved the pool.

very spacious rooms! amenities were great including gym. friendly staff.

noisy family underage kids in room unsupervised, reported to front desk

our room was large and comfortable, and the use of a diy laundry was much appreciated

it was clean, had a pool, a gym and an interior garden.

things i didn't have in the room were given when i asked and most of all my kids loved how the pool lit up into different colors

aded our firestick/netflix no problem), excellent

nice presentable match the photos on booking i would be back real soon i love the hot tub and the pool area enjoyed my

the gym was dismally disappointing

breakfast could have been better same with room service i thought they should extend hot tub

everything was great and the breakfasts were fantastic.

there was a variety of breakfast choices. the food was just the right temperature.

room was very comfortable and clean, the staff was friendly, and helpful, and the breakfast bar was awesome

full complimentary breakfast

sadly, due to covid19 breakfast wasn't the best.

breakfast was great

coming check in the hotel the pool was available for my kids the rooms are amazing the beds are comfortable everytime i asked the guy joseph for something

our room was near the pool; as we requested, and the pool was clean and offered bbq pits, comfy chairs, and area for

there were a lot of kids running around making noise late into the evening.

and we were put in a room right next to the pool so while we were trying to sleep we heard kids yelling and screaming throughout the night

we couldn't drop our stuff in the front door and the gym is not available to be used

i also enjoyed using the gym and i like its location since i could walk to all the main attractions from the hotel and the

free breakfast bar was good, and staff was helpful and friendly

everything was great including the free breakfast

given a gym towel when our room was stocked with one bath towel for 2 guests

staff was extremely rude the front desk clerk i inquired about an early check in bc my flight landed at 7am staff was super rude and didn't accommodate me

pool and staff were great

they also had an early check in available

no gym!. i was ready to eat junk food and go workout but turns out everything on site is closed.

were not given the room we requested because it was not ready when we arrived for early check in

new with excellent facilities, especially the swimming pool area and the memory foam

the swimming pool was good

i also like the swimming pool which was decent heights to go swimming in

pool guests, rude

there was no laundry

only negative that i have is that the bar didn't have a happy hour on friday, the one day most people are looking forward to a relaxing

the breakfast could have been better

kitchenette was very nice with island

good having a laundry facility on site

at any rate, they didn't replace the full set of towels, and as a result, i had to go to the gym to retrieve 3 mid size towels in there to use as a complete towel

gym had everything i needed

we used valet parking and the breakfast was amazing

i appreciated the multiple options for the included breakfast and the onsite laundry

suite was huge with 2 bedrooms 2 bathroom and a huge living / kitchen area

full kitchen was well appointed (even paper towels

there wasn’t an indoor pool

the only thing i experience the 1st time ever no room service, i had to go hunt for extra towels for shower

night i ordered room service and i had to go downstairs to order it and pick it up bc she said she was the only

it was very clean. the location was wonderful. the the bar across the street

internet was reliable, but you have to obtain membership before getting complimentary wifi

the bar was a highlight & we were so grateful for the 24 hr room service

the breakfast, both the buffet and a-la-carte options, are of high quality

the bar was swanky, the dining room was a wonder to sit in and i had a hard time getting out of bed /

the hide away bar is charming

we also had drinks at bar marilou

breakfast 24 hr coffee at lobby and in room free wifi in room and in lobby has swimming pool and gym no restaurant, but it's new orleans- restaurants are all over i've been this hotel 4x

breakfast was wonderful. the kids enjoyed the room.

how elegant the rooms were. they had big suits and the spa tub was amazing

maybe put that really nice gym somewhere other than that dungeon

breakfast was surprisingly good and a good value

the gym was just right and stocked with towels and cleaning supplies

night at the hotel but i don't think we could've done any longer unless we were traveling without kids and

it was quite. there wasnt 2 tvs in the suite, one for the kids and one for the adults

springhill suites has 2 queen beds and a sofa with trundle bed, which was perfect for our two kids

i do believe it had been washed/laundry but it needed to be thrown away

day 4 staying and it was apparent that the kitchen standards lacked any kind of pride in what they chucked out

had everything, restaurant attach and laundry room, room was clean

so it was an extremely busy time, but we are typically accustomed to taking advantage perks of early check in and late checkout, which were not made available

that maybe the hotel could work on is controlling the weed use at the pool to try to protect small kids from illegal drugs

the bar and kitchen were good and the pool is awesome

breakfast was amazing with a lot of choices including pancakes made from scratch, omelettes, turkey

laundry area useful and ice machine on every floor

was great but i guess i have to say it is a toss up between the perfect room and the hot breakfast buffet

breakfast ended promptly, and i felt rushed to leave the area. parking fee.

location, good breakfast, clean. a perfect place to rest after sightseeing

no room service, gotta put your garbage in the hallway for them to come pick it up

room service not so good

no room service at restaurant downstairs.

only bad thing is the room want ready until 2 hours after check in time, and i requested an early check in

hooks or bar to hand towels in bathroom otherwise bathroom was clean and equipped with necessities

the pool was out of order.

work out area pool and hot tub, the room as well

the gym was

due to the virus, no pool, breakfast ,or gym was, available.

our room was located just off the pool

the bar is a fun meeting place and the staff is so friendly and helpful

everything was very nice. it was very cool! the restaurant and bar were superb!! we loved it!!

the gym and pool were nice

the hotel employee allowed a very early check in

we got in earlier than expected and allowed us early check in and late check out

also, the gym is tiny

very clean, great staff, free water bottles in the gym.

i didn’t like that the rooftop and gym was closed

room service every other day

fixed my situation, i don't like the fact that i was charged $--- for being at the roof top bar when it wasn't even me

we ate breakfast both mornings from the hotel's room service menu and it was wonderful

hotel, we traveled with our kids, they loved the pool

pool was amazing bartender great front desk wonderful not to mention the big beautiful bathroom and

room service didn t vacuum the carpet and there was no room service menu in the room

no breakfast

kids saw a mouse running around near the kitchen in the atrium

the pool area is to small

lighting in the room, light switches not working, room service did not visit us at all, breakfast lacked options, and the tv s were not smart

the hotel staff was very friendly and the wifi was fast.

no complimentary breakfast, small pool and parking is expensive

the wifi.

of parking, no mini fridge, wifi was not free, beds were very uncomfortable, outdated room and musty smelling, one bar of soap

bed, cleanliness of room, quiet floor. fitness center was great.

room service was fast, room was clean

a room service is not speak enghish

i did not enjoy being on the same floor as the gym. folks working out at 6 am woke me up.

also, i liked the bar they had in the hotel

breakfast bar would be nice but food was excellent and so was the waiter, and also the valet service couldn't

bathroom; no bathrobes available; no streaming capability on television; no pool or rooftop and gym is very small

drinks at the bar were fantastic

staff were excellent. gym good. spacious rooms.

the girl working the bar helped the front desk was wearing a mask on her chin. kind of useless

the staff at the bar made amazing drinks and were always helpful with questions

the pool was closed

no pool and would like the coffee to be inside the room. :)

went down to purchase some food from the bar area, and there were flies everywhere all over the food that was on display

the only thing was the pool not being open

management could have done better with having coins for the laundry service

the gym is wonderful & the food from luke is great

the room service wouldn't and the phn

just wish they had a pool

was no pool or whirlpool that was described as an amenity when i booked

loved the pool

bar area is nice to have for a nightcap

pool and gym as

the pool and the gym and the games downstairs and the snack area

minutes from bourbon street, canal street and the casino

it was very clean. i liked the fact that they have a pool table and a bar in the lobby.

let me give you this

i also appreciated the fresh fruits and the water cooler in the gym

large comfortable room, a little dated but we ll kept. free wifi.

rvice fee), and one time, my breakfast was overcharged

only issue we prefer showers to tubs. but a plus if you have small kids.

then either the wifi or cable service sucked

also enjoyed the pool and gym on site

the pool and gym closed way too early

the wifi didnt work

air conditioning, fridge and microwave, laundry facilities

just a short walk to the casino and bourbon street

room service only limited hours.

basic gym but still nice to have

mmy oatmeal)

we wished the hotel offered breakfast.

room service was not available after 10 pm

not clean the room, and dumped 8 towels in our room instead which was a tripping hazard for my kids in the bathroom

love the atmosphere, the staffing, hotel room , lighting , the fact that they had a bar and restaurant upscale indeed

i love that the gym was opened as needed...

the staff was a bit rude, and unwelcoming. especially the bar tender leonard.