things i didn't have in the room were given when i asked and most of all my kids loved how the pool lit up into different colors

another thing that was a bit annoying was on the first day they asked if we wanted room service and we said yes and on day 4 we didn t get room service and when we asked on that

the breakfast was delicious and the wifi worked

aded our firestick/netflix no problem), excellent

laundry room out of service. could not order a continental breakfast.

i choose the hotel thinking we could easily eat there and have a drink before our kids went to bed

everything was perfect. the location is good especially with kids

my kids enjoyed playing with the corn hole and connect four outside in the sitting area

needed to borrow a phone charger and get late check out

it met all of our expectations. wish we could have ordered speciality coffees in bar area.

love the style and the rooftop bar is beautiful

bathroom fan, the shower being a little hard to figure out and maneuver, and some noise from loud bar patrons coming down to use the elevator to the rooftop (which is currently broken)

the street car stops right in front, they have a great bar with live music every night, the jack rose restaurant is amazing and the rooftop bar was an

everything was great including the free breakfast

i didn’t have time to try breakfast

given a gym towel when our room was stocked with one bath towel for 2 guests

very bland, no bar or longe.

curtains in room no wardrobe in room no safe no bar for a drink

being charged for early check in when our room was ready

comfortable luxury close to trolley. great gym.

the pool and the food

kiddos wanted the pool but still not open even through website said open with appts

i loved everything about the property but the roof top pool has to be my favorite! so beautiful

a full hot breakfast and walking distance to everything!

i like to warm and friendly atmosphere. from breakfast to popcorn at the welcome event.

great apt with a good rate. all that i needed. full kitchen ❤️

to checkout we could not ask for friendlier staff - a huge shout out to the valet service, the breakfast staff, and housekeeping - all go beyond their job descriptions to make your stay

we used the guest laundry which was $2 in quarters to use

the hotel bar is simply amazing, the decor, drinks, food and ambiance are very unique and hotel guests have a

friendly staff and delicious breakfast

the hide away bar is charming

stunning, the location was very central, the room was ready as soon as we arrived and we also got late check out

breakfast, great room setup

fantastic omelet breakfast bar

this hotel offers a complimentary, continental breakfast that exceeds expectations

the gym facilities could be better, the speed of omelet service at breakfast was weirdly slow.

starbucks closed at 3 each day. gym facilities could have been better

gyms on two different floors definitely could have been maximised - would have liked some more

only bad thing is the room want ready until 2 hours after check in time, and i requested an early check in

the guy running the bar was overwhelmed and we actually left twice because of his

right under street cars (no sleeping in) early check in was not available

last but not least the restaurant and bar

nice staff, gave me early check in when i wasnt feeling well at arrival.

there wasn’t an indoor pool

great pool area and amenities

didn't like having to request room service

the staff who worked on the bar were exceptional with nothing too much trouble - recommend without reservation

under renovations and booking.com didnt provide that info. no gym because of the renovations.

large room, nice pool, nice decent gym, great location

it was quite. there wasnt 2 tvs in the suite, one for the kids and one for the adults

night at the hotel but i don't think we could've done any longer unless we were traveling without kids and

springhill suites has 2 queen beds and a sofa with trundle bed, which was perfect for our two kids

pool was great and deliver of uber food was great

liked the decor, the gym address was very nice, the pool was spectacular, and i appreciated that there was an actual

the staff, the decor, the beds, the shower, the heated pool

advertised the rooftop pool and when we arrived they told us the recent hurricane ida caused a problem with the pool

assume it was some time of plumbing issue since room was directly beneath gym and pool

staff at the front desk was very nice and have excellent room service and the clean staff because always are available to help us and i like that thanks to

they allowed us a late check out and also stored our luggage after for the day for our evening flight

everything was nice and the kids loved the pool and hot tub

had self laundry, small but decent gym, a whirlpool and swimming pool (which we didn't use)

service, we were able to leave our luggage all day and do late check out with no additional

the hotel, staff, restaurant, pool and spa .

breakfast very good we stay her every time we go to new orlean.

of covid, no breakfast, no gym, and no pool and they really put a damper on our trip

room service would not answer the phone so i went down for

breakfast was fantastic as well

laundry was not available.

the staff is always friendly and helpful, from the front desk to the valet and bar tender

it was be nice to have a breakfast restaurant

the girl working the bar helped the front desk was wearing a mask on her chin. kind of useless

throughly appreciated how kind the staff was and the early check in accommodation

maria at the breakfast was the best!!!

we did use the laundry room and it was super convenient for us

liked everything there wasn't anything i didn't like aside from the pool being extremely cold but that's more of a personal preference and the fact that we went in

free full breakfast outdoor pool

great location. breakfast in the price. nice staff. luggage storage. pool and gym.

the breakfast was great especially the cheese omelet.

we arrived later due to a delay in flight, and the staff let us order in food and eat in the bar area

room was great, spacious, well decorated, with a huge bathroom and spa bathtub

pool area looked nice as well, and was a safe space to have a cigarette without being on the street

breakfast 24 hr coffee at lobby and in room free wifi in room and in lobby has swimming pool and gym no restaurant, but it's new orleans- restaurants are all over i've been this hotel 4x

the pool was absolutely gorgeous on the rooftop

no fridge or microwave in the room. the pool was horrible.

free wifi, had to pay to park at hotel, no fridge in rooms

the hotel staff was very friendly and the wifi was fast.

pool is extremely small

the pool, the bed was comfortable, it was peaceful and the stuff was nice

arrived early and they were able to accommodate an early check in

has excellent location, breakfast was great, and the room was big

the property is beautiful. staff is very friendly and room service is to die for!

we didn't eat the breakfast.

eat breakfast

smell of sewage at the front entrance and lobby of the hotel, false advertisement of the pool and gym, i had to go across the street to the sister hotel to use their pool and gym

the location is great!! they also have a really nice and spacious gym.

the hotel bar is always busy and has happy

pocket doors were very squeaky and we ordered room service for two and it was cold and only came with one set of silverware

the pool

the restaurant and bar was exceptional

arrived at 10pm from london with two young kids and the room i had paid for an confirmed was given away which meant their beds were not ready

i also liked the welcome macaroons and the option to go green and avoid room service and save money towards drinks etc

we arrived 3 hours prior to check in, wanting to early check in and leave our car and bags, but our room was ready and available for check in

we hope to return again and utilize their rooftop pool

basic gym but still nice to have

the bar was amazing and the food was so good.

no room service even though they offer it.

at the bar one morning and room service next, excellent

breakfast at the bar was really good

i liked the warm inviting staff and bar area

we did not have any wifi during our stay so that was a disappointment to the kids

asked for early check in, city view

love that this hotel had a pool and gym on our floor

had everything, restaurant attach and laundry room, room was clean

comfortable suite, incredibly cozy bed, friendly staff, awesome coffee shop and gorgeous peacock bar off the lobby

hotel is in a great location within walking distance to the aquarium, harrah's casino, and directly across the street from mother's restaurant

pool was very small (only an issue because a pool is a must-have for kids on vacation

the hotel had awesome themed rooms and events for the kids and families

bar downstairs was excellent staff was so helpful location was just far enough away from the

pricy room service and bar

she was yelling at her kids at 10pm and rudely woke us up at 6am

for instance, we had to call the front desk for room service since the room service line was

kids got bag upon check in grandkids liked that and the stuff in it

room service did not make beds

the furniture were a bit used and the floor had stains. the room service was a bit expensive.

was clean , there was ice machine, laundry room, mini fridge and the pool was kinda on roof top and was pretty , close walking to

the gym is pretty well equipped but the pool is tiny

the bed was super comfortable, wifi connection was fast and steady, amenities were sufficient and on the whole it was a great stay

i didn't expect to have to pay the first night it also takes 3-5 days to get refunded the gym wasn't always accessible the first room we stayed in the bathroom door was off it's hinges the

i didn’t like that the rooftop and gym was closed

also, the gym is tiny

very clean, great staff, free water bottles in the gym.

great view loved the bar downstairs as well as the tvs out on the deck to watch the games that were on

no pet fee, staff was very nice

the staff was great and very courteous. i really liked the gym

poor customer service, the security guard harassed my kids trying to put them out saying he they don't stay in the hotel, fire alarm kept going off,

fantastic gym

the breakfast was amazing

walking distance to the french quarter. clean, nice continental breakfast.

the limited options for breakfast

bagged breakfast (i had to leave at 6:30am) could have been more substantial

excellent breakfast with long hours so we didn’t need to get up

the design/decoration. the courtyard, the gym

the bar and breakfast prices seemed expensive compared to elsewhere.

nice little gym

especially for breakfast

room service could be open later on weekends.

roof of pool needs work, but no big deal, its clean in the pool and the gym area

my kids got pink eye from the pool.

i also had some great workouts in the gym

good selection for room service

we had drinks in the bar downstairs

that the spa closed at 10pm

was not very comfortable & we didn t know the restaurant & bar was going to be closed for renovation until we go there

called for room service and i was told the items listed on the menu were not available

good eclectic bar restaurant downstairs

have to sign up for their rewards program to get free 3mb wifi

location was close to downtown and located with the casino inside of the hotel

did not like that you had to go to the casino and sign up for a players card to get the free parking offered with the room

the casino

stayed at the main property where the casino is located and it was amazing

all of it !!! location to casino since i travel alone.

the toiler paper bar was put on backwards and my friends and i spent most of our stay getting the roll of tp out

chose canopy because i enjoy having a restaurant and bar on site

breakfast bar would be nice but food was excellent and so was the waiter, and also the valet service couldn't

a room service is not speak enghish

the bar well equiped

one complaint is i would have loved a light free breakfast for the price

breakfast which we paid extra for was not that good, and the variety was very limited, only two

breakfast/brunch served from 6a-2p

breakfast wasn t included with the stay and cost of 300 and that they don t update booking

did have breakfast there once and it was pleasantly good

loved the happy hour at the bar and the bartender romell was

courtesy of the staff, clean room, and location. also, the laundry facilities for guests.

great locations, close to the french quarter. nice spacious room. staff was friendly. nice gym.

because the toilet is so low (if you're over 5 ft, a bar could be installed to assist

location great. staff all friendly and helpful. bar & restuarant so convenient.

bar and restaurant are fantastic

was perfect - the room was lovely and had a great view, the staff were great and the pool and workout area were very nice

room was overall clean, my kids weren't aware the snacks were not complimentary so they opened up and ate a small jar of

the bar and restaurant

the french quarter, frenchmen street, the cbd and a host of restaurants, shopping, bars and the casino