the only thing was the pool not being open

it was not large but had a wonderful couch, and everything needed, cups, coffee, plastic laundry bag, plugs and phone plugs

coins at laundry room

i also loved that the rooms were spacious and that the pool and gym areas were really nice

they said they had a resturant with a bar that was never open

room service due to staff shortage), but it was outstanding and well worth the trip downstairs to

breakfast and brunch was delicious

room, staff love their attitude/personality and drinks at the bar

clean pool and rooms

iocation was great comfortable clean free parking

breakfast and being able to park my car while on the cruise

the staff were nice and friendly, the breakfast, especially the grits, was scrumptious.

room was very comfortable and clean, the staff was friendly, and helpful, and the breakfast bar was awesome

sadly, due to covid19 breakfast wasn't the best.

the clean rooms, it's large size, and hot breakfast.

this hotel is newly renovated, clean, quiet, great free breakfast and great valet parking

maybe put that really nice gym somewhere other than that dungeon

breakfast 24 hr coffee at lobby and in room free wifi in room and in lobby has swimming pool and gym no restaurant, but it's new orleans- restaurants are all over i've been this hotel 4x

gym was very nice and extremely clean

we arrived later due to a delay in flight, and the staff let us order in food and eat in the bar area

hotel had everything we needed - restaurant, pool, bar, etc

gym was below average

everything! aj at the bar was on point...drinks were expertly made....room was quiet and comfy..

didnt use the pool

wifi is good when it works

you can enjoy a drink at the downstairs bar or take it up to your room to enjoy

the street car stops right in front, they have a great bar with live music every night, the jack rose restaurant is amazing and the rooftop bar was an

noisy air condition, location too far away from cbd, no gym

needed to borrow a phone charger and get late check out

it met all of our expectations. wish we could have ordered speciality coffees in bar area.

our room wasn t cleaned daily and the pool was poor

no fridge or microwave in the room. the pool was horrible.

room service food was not good. but the service was excellent!

bed, cleanliness of room, quiet floor. fitness center was great.

getting onto guest wifi is cumbersome, and frankly i never managed it

the staff was great. the room was nice and clean. on site laundry wss nice

went well from breakfast, room service and location was absolutely amazing

rooms were small and they didn t tell us there would be no room service of any kind

breakfast had a nice variety

the pool was a great surprise, made our summer trip even better

i choose the hotel thinking we could easily eat there and have a drink before our kids went to bed

everything was perfect. the location is good especially with kids

my kids enjoyed playing with the corn hole and connect four outside in the sitting area

no pool towels. dirty sock in closet, toiletries not replenished.

of covid, no breakfast or room service

free) lobby coffee

gym not as pictured; there is no treadmill etc

the rooms were clean but they only give you one small bar of soap for hands and shower

the gym was a great size; the pool was a great size

the laundry machines are super old and barely work.

veronica in housekeeping was phenomenal in helping me free up the laundry facilities after a guest tied up both washing machines for hours

open space, gym, basketball hoop and pool

i like to warm and friendly atmosphere. from breakfast to popcorn at the welcome event.

on site laundry

our room was located just off the pool

the view of the pool

pool was constantly being cleaned and one of the two treadmills in the gym was broken

the hotel, staff, restaurant, pool and spa .

we couldn t get room service due to covid restrictions so no one was able to come to the rooms

i chose to stay far off bourbon to avoid this as we have 3 kids and i m a light sleeper

kids saw a mouse running around near the kitchen in the atrium

however i was very disappointed with the front desk and manager i had 3 small kids with me very disappointed about the heat

small pool

to pay $15/day for wifi no complimentary breakfast gym is very very small and limited no microwave in room; this is annoying when staying a week for a

she was yelling at her kids at 10pm and rudely woke us up at 6am

the room was well designed, the location is great, and the gym was nice.

i liked that there was a full service bar as well

not clean the room, and dumped 8 towels in our room instead which was a tripping hazard for my kids in the bathroom

was no water in the gym

no water in gym, though they said they will inform housekeeping, but till day 4, the water tank still empty

good breakfast selections, not not a full breakfast

we couldn't drop our stuff in the front door and the gym is not available to be used

everything was great including the free breakfast

we got in earlier than expected and allowed us early check in and late check out

everything was very nice. it was very cool! the restaurant and bar were superb!! we loved it!!

hotel and absolutely amazing staff all around - including the bartender and front desk help

i liked the location, cleanliness, friendliness of staff and the rooftop pool and hot tub

valet manager to check personal to bar staff, clean and quiet rooms all in a great location

didn t get a chance to use the gym but i think i would have been more inclined to if the gym had more equipment options

no breakfast

about deposit n no breakfast

i never had breakfast

i liked the breakfast. it was a very comfortable room. everyone greeted me.

i had access to all of the amenities the i usually have at my normal gym and more

although i think the pool area could use some snazz, like maybe a hot tub and a bar

it was nice and clean. great view. we got an early check in. the staff was very friendly.

we had our kids with us and having no microwave was tough

only thing i didn’t like was it was down to one pool and we had to walk all the way to the other side of the hotel to get there

fitness center is amazing

room service was extremely helpful and anytime i had a question - it was answered promptly

you get old stained towels when requesting on demand room service since it is not done daily anymore

beautiful room, easy to locate, great casino and restaurant

easy access to the casino...it was cold that day...it was nice to take the underground walkway.

the gym is fantastic

staff at chandelier bar professional and on point

the pool area and gym were also very nice

awesome outdoor pool and gym

when booking nothing was said about the spa being shutdown until 48 hour before i arrived making it impossible to find another hotel and i

they gave us early check in and late check out

d beds d pool d clerks and staff awesome

shut off is also the overall cleanliness is a little shaky but really bad was the hot tub in the spa

close to casino and within walking distance to the outlet.

my kids got pink eye from the pool.

extend weekday breakfast hours during peak season

i love this hotel, good breakfast and great staff

it fits all my needs plus hot tub and bar also breakfast

the breakfast was great

very clean, we had all the channels on the tv to watch, they provided us with a breakfast buffet

great location for walking to aquarium, insectarium, outlet mall, and casino.

i also liked the free breakfast

complimentary laundry (on 3 different floors)

we appreciated our early check in

lovely restaurant and bar downstairs with live music and the free wine hour and morning coffee in the lobby were all

the bar and restaurant

the pool is a welcome restorer and beautifully appointed

i got a suite so the bedroom was private and the kids stayed in the living room area using the pull out bed

there was only one elliptical machine in the gym

bar and restaurant are fantastic

no gym access during covid times :(

staff, comfortable and clean room, delicious warm breakfast, close to streetcar, perfect place to stay in new orleans

we enjoyed the pool

the pool was horrible, just too small

location! and a sweet little pool to cool off in the afternoon.

large group of college kids trashed the hotel during our stay

about the hotel was great in a great location was close to great places to eat and shop room service was great

fitness gym

wifi was only good in certain areas. gym/fitness certain quite small.

to my kids hanging out

the hotel bar is simply amazing, the decor, drinks, food and ambiance are very unique and hotel guests have a

moreover, the breakfast experience at the blue room was marvelous

pool not at same hotel but not sure if that was a covid situation. :)

the hide away bar is charming

breakfast was limited and not a great value.

room service was to pricey.

the guy running the bar was overwhelmed and we actually left twice because of his

had to request room service after being there 2 days.

only bad thing is the room want ready until 2 hours after check in time, and i requested an early check in

hooks or bar to hand towels in bathroom otherwise bathroom was clean and equipped with necessities

nice little gym

almost everything. room design, cleanliness, charm, staff courtesy, wifi quality, location.

atrium bar was outstanding as were the lounge and outdoor areas

did not use hotel wifi because it is

safety and breakfast

check in they didn't really let us know about breakfast or bar hours so we kinda had to figure out ourselves

no room service even though they offer it.

i liked that i could walk to the casino and into the french quarter, even with a

basic gym but still nice to have

quid ) and more sugar since room service does not provide coffee since keurigs are available in the rooms

you love it for adult only: quiet i didnt see kids, you can bring kids ,it more vet

nice big room with kitchen

laundry area very convenient

great location, comfy beds, nice laundry facilities, kitchen.

the room was very spacious and the kitchen

the gym has key machines and very spacious, which was really great

felt very secure kids loved the pool comfortable beds clean room

the quiet and the promptness of room service

pool and gym are small areas but nice

only issue we prefer showers to tubs. but a plus if you have small kids.

staff were great & room service very fast

wifi was down, bad signal, limited tv shows, terrible views , no pool, bar was closed our entire

good eclectic bar restaurant downstairs

under construction. no room service. wasn t told about that. not a 4 star

the location the view the nice spa even tho th spa could use some picking upmofmthr leaves that were flying of the nearby

clean, close to casino and walking distance to bourbon

however, they free coffee at the end of the bar every morning was better than any other coffee i had in town

the breakfast could’ve been a little bit better, but that’s it!

pool closes very early bar is expensive

just a heads up that there is gratis coffee in the lobby in the morning but the hotel does not do breakfast

just wish they had a pool

very clean, spacious , no pool but staff was great and very helpful

the gym was amazing. the localization is also great!

resturant room service limited options but good enough, about two blocks from the trolley

gym was also super nice

room service was excellent.

but after bringing it to their attention they gave us a $50 credit on the room to use towards room service or something

great location. walking distance to bourbon street. super clean rooms. pool was nice.

the gym/fitness center was one of the best i've seen in a hotel, the lobby was luxurious

it was very clean and it had an amazing pool.

the courthouse bar was sooo sweet

my kids were out in less than 10 minutes after laying down

liked the courtyard bar and the swimming pool

small complaint is the hotel sign said no one under 18 allowed, and saturday night it was full of kids, i couldn't get in it myself

it was mostly clean, there was a gym. breakfast was ok.

the gym was nice

limited to no oversight of pool operations to keep up on towels, over active kids and diffuse issues

room services including cleaning , in room service were really good

nice bar and cafe

and a central lobby bar is quite complete for evening socializing