pool wasn't as nice as expected for a hyatt regency.

room service was super quick

nice room with patio. big tv, free wifi and parking, friendly staff.

wifi was so weak that it could not support a zoom call

you for waiving the pet fee - was there due to fires in area - that was really nice that you did

in regards to the facilities: the gym door that leads to the pool gets jammed and needs to be repaired, i could not get it to open

the should have golf cart drive you to your room

gym poor, pool fair, grounds and area not good for a long exercise walk. it's an average hotel

patio was wide open no privacy as we saw a lot of people walking in front or passing by with golf

the cute pool with ample sitting , plenty of shade and the hot tub

all food excellent, both restaurants and room service

booking the stay, tried to get spa reservations but everything could not be accommodated until 2 or 3 days after the long weekend

long check in and out wait, long room service wait

kids loved this hotel- there were fun places to hang out for kids, adults and families alike

loved indoor pool, kids room, extra

room was very inviting, spacious, and beautiful

the free breakfast was a $7 voucher to a restaurant and the gym was 2 miles away from the hotel.

very clean, room smelled so good. loved that the room had a balcony and breakfast was included.

tiny room with barely enough room to walk around the bed, definitely not suitable for 2 people; gym advertised, but is not on site

one can walk to the corner strip mall housing a nail shop/spa but as we

did not receive room service so if i needed more towels i guess i would have had to go to the front desk

pool area, lots of lounge areas, the beds were so comfortable

room service staff was great and the security staff was great but

the pool and jacuzzi need daily cleaning and more shaded areas.

loved the complimentary parking. staff was kind.

did not have continental breakfast.

breakfast and pool and gym were really nice.

clean the pool was amazing

;-) we didn't partake of the pool, but the area looked excellent

no free breakfast lol

the rooms are spacious. they offer a great breakfast. and there’s a gym. which is awesome.

early check in was done

the breakfast i like how it was was located next to walmart so i was able to walk there when i needed

it's great breakfast ''

paying same price with no breakfast and no pool access doesn’t seem fair.

and the pool/patio area are super nice

to have access to laundry

pool was absolutely freezing

appreciate the laundry facilities

but nice clean bathroom, beds comfortable and clean, nice tv, location is great, laundry and vending area are very clean and nice, staff are polite

self service laundry

very small suggestions: wine glasses available in room by mini fridge & bar complimentary snacks when you are having a drink or 2 but don't need to buy a meal

one bar of soap

24 hour gym and water filter, clean facilities, welcoming lobby

a group of 100 kids staying at the hotel, though the front desk clerk handled it very well!

the pool was unusable due to colder weather

guest laundry room

i did not have breakfast.

i then wanted to use the dryer in laundry room but there was an

staying there for several days know that you need to bring your beding sheets and towels to the laundry room to be washed as the cleaning ladies won't come to your room to replace them

in the bar my husband ordered fish & chips & he got something similar to fish sticks & french fries

staff was attentive,friendly and courtious.great breakfast.

from the room, pool, gym, laundry, fireplaces in lobby and dining hall

the pool and hot tub were awesome

the breakfast was top-notch

they were able to get us early check in and late check out

clean and good gym

there is a heated pool which was great for the winter weather we had

charged food on my bill however i did not order it (so always ask invoice at check in) the pool is not so clean, but

the gym was small and so was the pool.

the bar and bar tender were both very nice and the food we ordered was excellent.

the lobby area, the guest service from one individual which was a woman didn't get her name, the pool and the outdoor seating was beautiful

bummer that there was no bar until after pool time (6 pm)

the bar closed too early. no room service.

pool, large lounge chairs, stocked kitchen, ocean view, large rooms, free bikes, small store

wish the gym had more options

location off the freeway, quiet, quaint, sufficient parking, clean, nice and friendly staff

the amenities. gym, refrigerator, microwave, pool, spa. most of all cleanliness.

com just when i arrived at the property and also that i had to pay for parking but other then that i was

however, i was able to request for a late check out without any hassle

pool deck was dangerous ,,, i tripped over a loose tile...

spa in the room

fitness room very nice and open 24/7

the mattress and we have hit our legs on the metal hooks it had, so many times, especially the kids

we wanted to use the spa but it was either out-of-order or closed.

the pool and its surrounding space was also much smaller than presented online

the staff, pool and rooms

comfortable bed for us and bunks for the kids

one of the attractions to this hotel is that it has the only pool in malibu, which is not even ready for use

bookings said their room service (which there wasn’t) and a pool (which was closed)

pool was nice but centrally located in middle of property and almost felt like everyone was

we had efficient check in, really friendly staff especially at the breakfast bar area

for breakfast was perfect, there was a plaza in walking distance, everything was

corona-caused breakfast replacement could have been a bit more robust and the coffee station needed a little

pool area, location, comfy beds, internet

my sisters, kids and i had to sleep in one bed

small property with appropriate sized pool (i didn’t have time to swim, but there was plenty of sun shining into the property to work

no door, no tub which is tough with kids, no towel hooks, bathroom door didn’t close all the

moldy smell near guest laundry room

the 3 bedroom, the pool, and the staff

i got in late, so only street parking was available but there was plenty of well-lit space on the side street - perfect

the parking lot was full so we had to find a parking spot on the street.

we were able to use their laundry facility and nice terrace available for guests in front of the building

the staff are friendly & parking accessible

parking is limited

the pool is the size of a large hot tub

really liked your pre order breakfast. hotel cleanliness

the size of the room, the kitchen facilities small but very efficient, the location

nice breakfast included, courteous staff

the pool and spa were non functional.

rooftop bar was amazing

they also charged us for the use of wifi extra on top of the

arrange surf lessons, private yoga on the beach, beach towel and board rentals, in-room massage, room service

wifi constantly went out

the staff was excellent iand the amenities are great! beach chairs, towels, surfboards wifi.

did like that the mini bar in the room was so full couldn t be our own drinks in there

both room service and the carbon beach club restaurant exceeded expectations

have been nice if the guy at the bar would have not ignored us when we were trying to get change so we could tip the valet upon

no gym, expensive room service menu

i wish the wifi was secured for those of us doing some business that requires a secured network.

breakfast was excellent. location was excellent

would be nice if there are more breakfast options.

was great the pool was beautiful and clean staff was respectful and nice enjoyed our stay overall

room, pool, and lobby where breakfast '' s served were all clean

needed an early check in and late check out and contacted the property

not care for squishy pillows, no free wifi

95 per day charge for wifi

the room temperature in the central lobby and bar was cold

we called and asked for an accessible room and they were able to set that up for us along with an early check in

room service either didn't try to deliver extra towels or didn't leave a note they'd missed me when

our kids enjoyed they mini-store

i also forgot my kids san diego hat and they want $54 to ship to us

excellent views, all new decor, breakfast and meals were amazing, restaurant and bar excellent, gym was small but had all the right equipment, staff was incredibly friendly

towels for kids were tiny, looked like the towels used for the bathroom floor

room service is prompt and staff is friendly, but not familiar

reasonably priced with good free wifi and no parking charges great guest laundry facilities which were a godsend superb mexican restaurant in walking distance quiet safe

the king size bed was super comfortable, i stayed on the bed with my three kids

loved the staff and how helpful and nice they where my kids loved the breakfast and their beds

were able to accommodate all of our requests, such as extra sets of towels, shower cap and extra laundry bags in a timely manner

wifi

located clean and comfortable, gym and pool were great and well looked after, all the staff very friendly

the hotel manager offered us a very late check out but we ended up staying another night

prices and coffee bar prices were pretty high

1 grab bar in tub

breakfast no bar open being charged for parking $10

the pool is more like a big tub and was usually filled with kids

the room also had a kitchenette and dishware/silverware where we could cook our own food

nice big rooms, with kitchen

the hotel and room was clean, breakfast was good

the room and how spacious it was. the breakfast bar was amazing and the food was great!

breakfast was good

we weren't able to completely enjoy our breakfast

girl from the first day we checked in made a note of our early departure and assured we had a breakfast bag

the sharp room and the great breakfast

outside was dated and surrounding pool area needs attention.

staff was a big help with tv and the breakfast was

even the complimentary breakfast was great

unexpected hot breakfast! very nice.

was haunted when the lights flickered when i was out of the room they never told us about there pool

room was clean, breakfast was good. brewery right next door for some beers & dinner.

the pool stays open late

the spacious room and access to the pool

because of covid there was no use of the hot tub, pool or breakfast allowed

the pool looked clean...but the jacuzzi was not.

also if pool and breakfast not included anymore its a bit pricey and should remove the signage about it on

asked for an early check in so we could dress for a funeral and the staff was very accommodating and helped us

pool small but nice

great staff, clean rooms and a wonderful breakfast

clean, friendly staff, free breakfast

laundry should have more than 1 dryer i was trying to dry my towels but every time i went the

great location, small but beautiful room, light but healthy breakfast.

service was exceptional - from friendly check-in to support with our breakfast, parking, and bags

parking included is great in la - and complimentary breakfast very good

as a guest, you are given a menu with breakfast options that will be delivered to your door at your chosen time in a picnic basket

and the daily breakfast baskets were wonderful

machine

the kids liked the fresh apples at the gym

ordered room service for breakfast the first day and it was excellent

wifi was fast enough to stream video

not too far from venice beach, super friendly staff, gym+pool, etc

pool just as beautiful as it looks in the photos

we appreciated the room service as we could not venture out for awhile

the gym is also really nice, modern equipment and very clean

good little gym, everything you need and staff are great

i loved the candy bar even though i didn't get a

spa was very exclusive and a premier experience

grounds are so pretty, the spa was amazing and the bed was super soft and i had a wonderful sleep

we had room service on the first night, which was excellent, and breakfast in the hotel was just as good

we arrived to the hotel late around 9pm and had a club sandwich in the bar area: the sandwich presentation was terrible, the french fries were way too many

excellent dining and bar selections

inside ucla and very convenient for parents like me who accompany their kids move in to university s campus

filtered water should be more accessible! was silly to have to go to the gym for it.

good gym

the room service order was timely and the person taking the order was very helpful and suggesting items

was not always comprehensive, could have laundry service and restaurant is a bit too expensive for the quality

the breakfast area was nice and clean and the food was pretty good

very friendly staff and clean hotel and excellent continental breakfast.

breakfast was amazing

very friendly staff, good breakfast, great indian spot across the street. easy parking.

breakfast was very delicious, and loli the lady werking their at the kitchen it so sweet, very