was perfect : room view, clean bathroom, breakfast, swimming pool being warmed, tennis court, wide garden

most of the staff are very nice people, kids animation guy - superman

breakfast was great and for what we paid, it was complete value for money

the breakfast is really good (pancakes, waffels, fresh banana milkshake, freashly made omlettes for

we was able to enjoy the time in the gym when our son was in beat hands

poor wifi in rooms, only good wifi in reception area, extra charge for gym and sauna

pools, jacuzzis, nice surroundings to the pool (well done gardeners) also there was a bar/bistro

the variety of the food and the pool area was amazing too

good buffet breakfast and dinner

comfortable beds all areas spotlessly clean early check in when we arrived at 2pm good size pools

breakfast was very good with plenty of choice

good buffet breakfast

breakfast had many options

immaculate comfortable pool areas

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

the gym had no ac on and it s very small

entire hotel was spot less, all the staff on reception, the spa, the cleaners, bar staff were amazing

top floor bar and relaxing area

ublic area with restaurant and bar ) opening the many windows for 5 minutes would have

location was perfect, the room was spacious and clean, the staff were helpful

noise from bar below was unexpected but stopped at 11pm so bearable

comfy bed, amazing bathroom, lovely balcony with a sea view, rooftop swimming pool

pool, comfy beds, location, views, staff particularly alicia

the hotel is right on the promenade, lots of bars with very loud music

the wonderful staff, the breakfast, cleanliness of the room

body answers the phone ever) and the service at the restaurants and bar was awful

as this was a flying visit we didn't get to check out the pool or spa area but we'll be back for a lengthier stay next time

fashioned gym needs modernising oriental curry disappointing and vaste helping with no

hotel car park was a bit small therefore i was using street parking for my hired vehicle

the spa and treatments are

shows for kids there was no variety in the evening at the bar toilets were not completely

spa on the top floor has a surcharge and should

food, not much options especially for kids limited selection

wifi internet (almost unusable, except for early mornings or very late evenings), expensive private (-)wifi tripped out on the final day but remained accessible in the foyer. (+) comfortable bed, wifi was ok (3rd floor) (+) the wifi worked, and was quite fast (-) wifi was not always working (-)wifi was ok but not the fastest (-)slow wifi (-) the wifi and chromecast in the bedroom wasn't working and nobody bothered to come fix it during our (-)no wifi for 3 days. rooms not updated.

you get a free 90 minute water circuit access in the spa and also access to the level lounge where you can always grab drinks and snacks during the day

the buffet for breakfast and dinner was very diversified with a lot of choices, making impossible to avoid eating

cept children zone) - nice heated pool - small gym

for supermarket & pharmacy there are few pools and at the evening there is entertainment for the kids this hotel seems to be aimed for the more elder ones so don't expect of lot of young

has an amazing swimming pool and also view on the ocean from the room

beautiful view from our room, nice breakfast, friendly staff, big and clean room.

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part of same suite

really nothing. the parking turned out to be easier than expected.

luckily i was staying at a place with good wifi in order to download the app without using all my data

parking is possible

helpful attitude of the staff when we checked in, for parking our car

i parked in the street where the hotel is, but it may sometimes be difficult to find a parking nearby

swimming pool 24/7 open

place with great view 20 minutes from puerto de la cruz warm indoor pool heater and warm blanket in the

pool is heated and we got a great breakfast with freshly made omelet

good breakfast, the pool and public transport nearby really added up to an exceptional experience

the view. the swimming pool was perfect to rest after a long hike. the mood.

a birthday present which was so kind we went to the attractions in the south most days with the kids and returned to our haven in the evening for food and games

we also enjoyed a lot playing and just being on the finca itself, i think families with kids may appreciate it

perfect for our family with small kids, very safe since all fenced

plenty of parking

pool was cold but still great for a dip on a hot day

pool cold in decemeber

outdoor swimming pool

pool, bbq, and cats made it perfect for us

neighbourhood with use of a very good community pool just opposite the accommodation

there is no pool available, but it’s not actually in the list of amenities included

the big swimming pool across the road, quiet location.

am giving 3 stars only for the big swimming pool you'll get access to just across the road and for the host being nice to us to refund us

we could not have time to spend in swimming pool or for breakfast, we had to leave early morning

the gym was not why we booked at all but it is very diminished. it could be noisy for some..

great selection of meals including breakfast

buffet dinner and breakfast were well presented, wide choice, and very tasty

nice pool & gardens & excellent breakfast

for us it was better to stay just for breakfast and rent a car to see the

awesome digital tv & excellent high speed internet (finally - somebody has wifi done (+)good wifi (+) free wifi and netflix (although i didn't use (+) room was comfortable: crisp white bed linen, good wifi, good aircon, good shower (-) the wifi was awful, almost always disabled

excellent value for money which included breakfast i wide variety of breakfast and various place to sit outside or inside

the associated spa is well worth a visit, i was in the middle of a running holiday and took the opportunity to

bar area was comfortable and the prices very reasonable

love this hotel have stayed many time very clean good breakfast used spa this time very reasonably priced great

hotel and staff are amazingly friendly fantastic welcome at reception and the bar also

thoroughly enjoyed the rooftop pool, the breakfast was amazing and the staff was really lovely and helpful

facilities like gym, pool, hottub, restaurants, bar, etc were top-notch

wifi kept failing and had to re register every time

roof top pool but not yet open after a period of

room service only available from 8pm onwards and food very average. pool not heated.

room very spacious and huge comfy bed

restaurant phone not answered when trying to order room service

7cm) like me. but still okay.

magnificent in all aspects. lovely decor and astonishing pool!

location trim size and layout, balcony overlooking the pool

the swimming pool works just 5 hours a day, from 12 to 5pm

great location, comfortable beds, very nice cocktail bar on the roof.

good lobby, nice bar area at the top

pool closes too early in the afternoon

amazing pool on the roof, great location, nice bright and good size room

the pool the staff the gigantic bed and shower

wifi, old installations, sticky table, expensive, small room and they wanted to charge for an extra

we didn t use the pool

location, bedroom was not so big but it was very comfortable, wifi with good connection and very friendly

lovely lounge bar and fab rooftop pool