outdoor swimming pool

there is laundry facility available at a charge which is great for longer travels like ours

kids said swimming pool could be warmer

plenty of parking

nice pool and plenty of outdoor space for bbq, dining etc

rooms, very peaceful, has a lovely pool

place with great view 20 minutes from puerto de la cruz warm indoor pool heater and warm blanket in the

pool is heated and we got a great breakfast with freshly made omelet

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

the view. the swimming pool was perfect to rest after a long hike. the mood.

great gym,gardens and heated pools available

we spent a week with my family ( 3 kids), we enjoyed the stay so much

breakfast was great and for what we paid, it was complete value for money

the food is excellent and worth taking both breakfast and dinner options

the garden and the pool area is beautiful

poor wifi in rooms, only good wifi in reception area, extra charge for gym and sauna

kids area in need of an update as was crazy golf

hotel bar was good with plenty of drinks to choose from plus they have 2f1 happy hours from 17-18:00

pools are very nice with palm trees and exotic plants around

excellent staff, great breakfast well organized

delicious breakfast and dinner

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

the views are fantastic and the pools, pool area and grounds are spectacular

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

pool area with mountains views is spectacular

the rooftop pool and gym closed way too early

added bonus having a pool on the rooftop

pool water very cold. pool closed at 6. needed to stay open until at least 8 pm

the location on the playa and the rooftop pool

the spa staff were fantastic-the lady at the spa was especially friendly and helpful, and the masseuse

breakfast was excellent, the staff helpful and super friendly, and the supply of towels for the pool a good idea

the bar area was a bit clinical and under used

buffet breakfast was excellent, the staff helpful and super friendly, and the supply of towels for the

the rooftop area is very nice, with lots of seating areas and shade to enjoy the pool

hotel, good breakfast and dinner, nice pool on the roof and lots of sunbeds

shows for kids there was no variety in the evening at the bar toilets were not completely

dated furniture in rooms, no room service, too little elevators for huge building

food, not much options especially for kids limited selection

from staff at the reception from the checking in to housekeepers and restaurant facilities and spa were great

there is a hotel parking foe 15 euro per day the room with view to the sea is amazing the breakfast is very

any animation for the kids

i used the gym and spa and loved the services

kids club was not operating at the time we stayed

hotel s appearance with all the art pieces, the spa , the excellent breakfast with its variety and presentation

i need to say that temperature of outdoor swimming pool was remarkably nice and warm

there is no slippers or bathrobes in the rooms, no bell boy to get luggage into the room, no room service, rooms are dirty, there ware hairs on the beds from previous guests totally

dered by room

services and facilities! loved the pool

major, the staying was really nice notice the family room isn't large also the kids + parents beds are all attached, so there is not a lot of privacy and all the rooms have

were struggling a bit with a parking space as hotel doesn't have their own parking and it was kids holiday as well so was a bit difficult to find a parking space near the

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part of same suite

parking is possible

the wifi was poor.

please note that parking is a 10 minutes walk away

very nice staff. the location is great and the breakfast has all you need.

really nothing. the parking turned out to be easier than expected.

no kids are allowed there though so it was wonderful to read a book in peace and enjoy better food and

and kids didn't want to leave

the infinity pool for those with platinum stay has a great view

the breakfast lunch and dinner was amazing

pools for every taste, slide, beautiful gym facilities, easy beach access, great food and lovely

swimming pool renovated on easter all the plastic waste for all inclusive customers (buy reusable plastic

sofa beds are a bit bumpy and so if you have kids in your group

lot of children, only one pool heated, there were children in next room that were crying

the bed was comfortable even though it was clipped together. the pool area was nice and gym.

* warm pool * free parking spots

there are mosquitos around the pool. it is sometimes very annoying.

the pool towels were plentiful, and the pool beds large and

breakfast was superb, bedrooms and

rich breakfast

lots to do in the hotel, kids love the pool and play area

we also enjoyed a lot playing and just being on the finca itself, i think families with kids may appreciate it

perfect for our family with small kids, very safe since all fenced

a birthday present which was so kind we went to the attractions in the south most days with the kids and returned to our haven in the evening for food and games

the breakfast, although delicious, was mainly standard with nothing too special or unique.

only little complaint was about the spa

all the kids running around

desserts especially), the overall ambiance and concept (music, kidsclub, the app, the rockspa, gym etc) and the wonderful staff (the staff is just amazing - despite the hotel being packed you (+)gym, food, coctails were excellent (+) the pools, the spa, and gym were just perfect (-)to book in for the gym, early slots were always gone but other than that very enjoyable (-)dislikes but suggestions for the future: - one of the pools should allow swimmers to swim - the gym should be a little bit larger - other restaurants should be inuded in the half board (like on a (+) the gym was well-equipped, and while the spa was a little on the pricey side, it was still a lovely (-)gym bike had a strap missing on the pedal .. small details but big if you cycle! (+) fantastic gym , spa facility in the building and swimming pools (+)we were looking for a fun yet luxurious hotel with nice food, pools and gym (-) the gym is ok it has what you need - but they seem to use

my kids didn't want to go away

lovely swimming pool

ere is sand on the surface, which potentially makes the court traumatic) wifi in the room is a disaster, but i assume this issue characterizes tenerife as a

breakfast was unreal, so much to choose from 5 star by a country mile, the place so big, but also

facility to take care of kids in the hotel is really great as well

could be much cleaner

the breakfast experience was also very impressive, especially with how busy the restaurant was at

lots of places to sit around pool

a view

beautiful hotel with 2 pools and kids area with a baby pool

i couldn't connect to the wifi from my room

i did note a lot of couples there who seemed to be having an equally wonderful time in the spa, gym area, evening dining, adult pool etc

best i’ve come across, breakfast had good variety, good amount of sun beds and lovely pools and gym

we visited the gym, which was decent but nothing special

to the last time, there wasn't enough staff in the pool area, so we had to order at the bar most of the time

breakfast top class

great access to a lovely beach and nearby shops very nice evening atmosphere free and flexible kids club lovely breakfast and outdoor

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

really beautiful garden with lakes and all the fauna our daughter as well as the other kids loved feeding the ducks :) the service was outstanding, really kind and helpful

loved the variety of restaurants the lagoon pool activities and the evening entertainment was great

pools were exceptional - staff were fantastic- breakfast was comprehensive, served in a great location - a wide variety of dining locations gives

they told us we had to book the a la carte restaurant but did not tell us we had to book the spa

activities for the kids were excellent as were staff

spa is amazing, breakfast superb, rooms massive and fab bathrooms extremely clean - defiantly will

fantastic views from the room of the pool and sea

issues post renovation which weren t yet complete, some toilets not working and spa not

excellent buffet breakfast and dinner

had the gold level room with a spa wirlpool in the huge patio

buffet lovely pool and loungers great free entertainment from activities team good onsite gym comfortable large

bad wifi

love the breakfast including the prosecco

lots for kids to do

appartment was great, the facilities and particularly the pool were excellent and the hotel is in an ideal location

was there to attend a wedding so there was mostly adults and the bar in hotel closed at midnight and the hotel was dead then,does not realy cater for old people but

a lot of kids out their seats so you need to have your wits about you

lots of choice at breakfast pool staff very friendly and efficient

fantastic roof terrace with bar and pool

parking near the hotel is limited to some 6-8 slots which are always occupied

nice room with pool view on the 1st floor as requested rooms and public areas were cleaned every day food was

my kids enjoyed a lot

animation for adults and kids is very good

of stairs also some of the activities advertised didn t take place; like aqua gym in the cross pool on wednesday 4th april didn t happen which we were not pleased

the pool area is really nice, very spacious with lots of sunbeds

there are highly rated restaurants in the hotel itself and the breakfast is exceptional

gym was very small, could have been bigger with more equipment and kettlebells for example

everything is ok. one of the best place - big swiming pool area

wifi connection not really reliable.

adults only

rooftop pool and jacuzzi. always very peaceful.

and room service was not up to 4* standart

it made eating breakfast outside less enjoyable and we left the pool area occasionally because it was so unpleasant

access to prom/beach, private car park was useful, shower was excellent, bed very comfortable, spa treatments were amazing, we stayed in taganana block which had easy access to

gorgeous hotel, excellent location, very nice staff, comfortable rooms and area. good breakfast.

gym had a good range of equipment for workout too

breakfast and evening meal was always cooked well with many choices with fish, chicken and meat on

location g324 was not as good as expected balcony was close to upstairs bar which played music directly onto balcony 10am to 10