pool was lovely

out outstanding customer service in every area bar restaurant outstanding customer service receptionist amazing nighttime stuff also very great i

facilities pool restaurant wifi etc all brilliant, and the staff were superb

spa and towels included ud83dude0c

room was clean and tidy, bed was super comfy, hotel and staff were so lovely, breakfast was amazing had lots of options and was within 10 mins walking distance to nearest tube

however, enough places to get some and the kitchen is sufficiently equipped to make some yourself location is great

plenty of fresh fruit, and breakfast pancakes and brioche buns

i noticed there was a tiny apple and an orange on the kitchen table - i thought had been left by the previous occupier

which was a bargain) plenty of room in the apartment which has brand new facilities, including a kitchen with kettle, toaster, microwave etc

and tidy, simple breakfast and microwave provided, park on street right outside the apartment, which is free after

friendly courteous staff. wifi excellent throughout. plenty of hot water, stable temperature.

room, clean, room, bathroom, ac, tv & free wifi

good wifi connection even at a high floor

breakfast could be a bit better, quite basic selection

amazing room, wifi, food, staff

the bar could do with a few extra snacks. as the variation is very minimal

the staff checked us in at 1am and were very friendly and got us a drink at the bar etc

breakfast is good. room is clean and comfortable. wifi is steady

the only difficulty i had was that there is no early check in option and i arrived at the hotel 6 hours early

great location, lovely staff nice modern clean rooms and breakfast fab

friendly and helpful staff, who helped to change our room into a twin for our teenager kids

liked the location and the gym

for wonderful darkness, lots of electricity sockets, lights, space, clean, comfortable bed, good wifi, hot shower, good soundproofing, close to metro/tube, 10 mins walk to ealing broadway, big

bed comfy good efficient service in both bar &

quality of furniture fixtures and fittings, access to the gym

clean comfy bed and rooms helpful staff even gave us a free late check out on a sunday had a snack and a few beers

booked a twin room for 2 kids and 2 adults

mple) and the sole staff member was busy with a demanding customer so it took

hotel and staff, breakfast was really good, what impressed us in the bathroom was a note to say if a guest forgot

small gym but would have appreciated if it was larger and better equipped

the included breakfast was great also with lots of choice

a nice way)

very nice breakfast room is bigger than i thought there's kids playground

service, rooms, facilities, staff - we were a group of 10 (kids and adults)

warm and hearty breakfast

nice room and good gym. well located few meters from the tube.

think the only thing i would say here would be the gym

we enjoyed a snack in the bar area

also, i asked for a late check out which was again accommodated by the reception staff

spacious rooms, clean and room service provided

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

hotel

the food at the restaurant was excellent quality and reasonably priced and room service is available

wifi signal in our initial room was quite poor so we asked for another room closer to reception and

no extra costs for room service, but staff tried to charge us twice for the food delivered

room, breakfast, staff, surroundings were all excellent. very helpful arranging a taxi too.

swimming pool and spa

liked the bar area, restaurant and pool

liked the bar area, restaurant and pool

little bigger, when we went down there was only one bed free, and no room in the hot tub and 5/6 kids splashing and jumping in the pool, would be nicer if it was bigger and towels were taken off

that the tv was smart with free wifi , we did not have access to watch netflix or you tube ud83dude11 this would have made us feel

the room service was great as was the veg lasagne

big room, fridge and kettle in the room, good breakfast, nice staff, 24/7 food service options, bar on the

close to train station - straight through to central london in 25 minutes - great variety for breakfast - very tasty too

far away from wembly cost us 23 in a taxi no late bar after concert it would have been nice to have a drink in the

love parking and ev charging facilities

very friendly and appreciated our early check-in, which was especially helpful since we had two kids with us

gym was also nice and quiet, not packed at all

wifi is so good, reception service is perfect, nice staff, best room in london

was breakfast was great during a pandemic in comparison to other hotels

breakfast was ok, but not a lot of options, and the stuff, is helping in the buffet

breakfast was great good choice location was great just outside london which was perfect

the room was great and so was the gym

kitchen it's no open until late, so no chance to order room service, i have arrived very late from

had no record of my booking at 11pm and when i eventually got the room keys and dragged the kids around there was someone already in the room who called my child a c**t

rooms, free starbucks snacks for the kids, friendly staff and super close to the central line

the gym!

loved the room and was laid out ready for our party of 2 adults and 2 kids

we ordered dinner and it was so good. their breakfast buffet is affordable and delicious.

o young kids) and enjoyed our trip to explore london's

employees, great breakfast, great location

breakfast and lovely polite staff who were very helpful

breakfast was really good with plenty of

laundry would be a nice option and perhaps rotating the breakfast options

was the same no on-site laundry front desk could have a list of restaurants available in the

extra equipment required in the gym. variations in breakfast.

booked a room for myself my wife and two young kids

gym is for emergency situations

booked a room for myself my wife and two young kids

lots of kids booking cheap rooms to have partys and get drunk during lockdown

the bar is stunning - great to wind down in after a long afternoon at twickenham

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

the reception and restaurant and bar staff amazing

we stayed one night with 3 young kids and then the 2nd night just as a couple

we stayed one night with 3 young kids and then the 2nd night just as a couple

wifi kept dropping in and out but it was a small annoyance rather than anything of magnitude.

the second night the next door room were continually shouting at each other, kids screaming and doors banging until 4am … started again at 6

loved late check out at 11 am

no room service

still a bit run down. wifi was slow.

good breakfast options

we had two adults and two kids under 5 staying in the double room with a pull out couch so we expected it to be tight but it

the selection of food was amazing and the kids loved the muffins and

laundry service was quite expensive, so there is a reasonable and good laundromat close by as well

the place was spotless and the staff were very friendly and helpful and great with the kids

wifi in all rooms please and if not please advise when we book...

no answer from room service or reception on sunday morning

the wifi was very slow and unstable

thout cheese) was greasy as if the bread had been fried, so my wife only ate

gorgeous place, perfect location, parking free and on site and staff were so friendly

the pool and spa was really refreshing and we enjoyed that experience in the morning of our stay

we had hoped for a relaxing afternoon but were met with kids bombing into the pool

pected on a saturday morning) & the pool during kid hours is loud as you could expect if kids playing, it emptied out after a short while & we were lucky for some hangover friendly time

wifi was spot on, all round a wonderful ambience, thank

the spa facilities were perfect for the stay. the bar & restaurant area was lovely too.

rooms are spacious with lovely views

the staff couldn't do enough, explained the parking and the details of the spa/pool which was close by

comfortable room, nice bar and seating areas. buffet breakfast.

staff were so amazing, it was great to be able to use the pool, and the room itself was lovely with such a comfy bed

the gym facilities were great and the bed was so comfortable

staff were awesome, digital check in, early check in, functional room, close to train station

room service was really good so the room was always clean

girls on reception allowed a very early check in due to coming off along flight

express breakfast the closes to hammersmith station and the lovely restaurants in the local area

would have appreciated a more clear message on how to dispose of the trash when we don't request room service

breakfast was just enough and better than most hotels

the wifi was virtually nonexistent

breakfast a little late for working people

breakfast was simple and

location is great, for the price we paid getting breakfast included in that was awesome

wifi seemed to need an extra facebook log-in or something, which seemed excessive.

is a nice park in front of the hotel which make its perfect for families with kids

tv volume set too low at 12, with kids on their mac books watching programmes no way i could hear the tv

- one day they did not vaccum the room( i have 2 kids so its kind of messy from my part) - i was out of soap the last 3 days and they did not refill

shepherd's bush is so central to everywhere. great shopping. lovely bar staff.

rooms were clean and fresh and had good amenities including the bar area downstairs and a great breakfast

time you leave dao, and reenter, you need to reconnect to wifi

wifi was perfect and worked well

hotel has a lovely foyer and adjoining bar area, and a 24hr reception for anything you need

we had to re-login to wifi several times a day

wifi that asks you to sign in and agree to the tracking and recording of your personal data isn't

the desk was good for working at for a couple of hours and good wifi

room service was faultless, food was also amazing and beds super comfortable

wifi difficult

tv didn't work. aircon blows too hard. wifi code not provided

the room was nice with a very comfortable bed and good wifi reception

wifi was a bit slow but it was all okay at the end.

free wifi which is amazing

was close to the eventim apolo, the staff team was so friendly, they helped us with early check in without charging us any fees

breakfast was simple but coffee was good, wifi was good, location was near to markets and parks