1 thing that cleaning tools for pool area were thrown outside

great location for cadbury world and kids loved the pool, really great value for money

breakfast excellent, the lids covering food very heavy room comfortable and warm and clean.

we booked the dinner and bed and breakfast deal which was excellent value with a good choice of meals on the ‘deal menu’

the gym and pool was amazing too

we did however enjoy a hearty breakfast (10% discount) at the cafe to the rear, used by golfers

nestled in very nice grounds by the golf course

comfortable nights sleep, very quiet and the golf course is great for a morning run.

clean hotel, friendly staff and just a 1 minute walk to a golf course and tennis courts

is a hotel, at the side of a very old golf course in the lickey hills

breakfast ok but could be better.

in a well thought out bathroom and bedroom, free wifi for members better than the competition breakfast included and very clean

double bed was dreadful tho & kids adjoining twins weren’t much better

the hotel and rooms were very clean, breakfast was brilliant with a great selection and plenty of food

location. breakfast. friendly staff.

toiletries, the heated bath towels, the little white doilies under the glassware, the view, the room service and the most stunning breakfast complete with white table cloths and fresh flowers and

to eat in the restaurant which is more for fine dining as was fully booked but were offered the bar menu which was perfect for us and food really good quality and quantity, certainly visit again

the bedrooms,public rooms, the grounds, the crocket lawn and equipment and the breakfast were out of this world

breakfast was excellent. breakfast room was lovely.

nothing, it was excellent

drinks prices in the bar were a bit expensive.

the sausages were a bit burnt at breakfast but other than that there was a good choice.

breakfast wasn’t amazing but the fact it was included in the already cheap price was good

breakfast was very good, considering the current pandemic

bar looked great

i loved the gym

off onsite parking, staff very helpful and friendly

the spa and swimming area is amazing brekafst was delicious, as was dinner!

spa facilities were very good, room was very spacious and airy, staff were excellent

like the spa the swimming pool and the golf course,the breakfast was very nice the bar food was

is kept and maintained clean, nicely equipped with additional spa, gym and other amenities, bar and restaurant available

room service was quick and the bar albeit very hot was fast and chilled booze

was not hot and awkward to hold plate and lift kids on food counter at same time no space to

i had room service and i sat in the dining room

room service excellent

specifically, bar and restaurant staff were all brilliant; and the food was first-rate

to get to with plenty of parking

customer service was exceptional and room service superb.

there was a good food choice and each meal was cooked to order plus there was an excellent breakfast buffet plus full english cooked breakfast

the breakfast that is included was generous and lovely

had everything i needed, gym, pool, sauna, steam room and bar of course.

staff were extremely helpful and kind, room service was lovely and we enjoyed using the pool

for 20 very good value, super comfy bed, breakfast sausages and bacon lovely, large rooms, car parking excellent

the swimming pool was great and the gym was really well equipped

staff where lovely when we found them, but there was quite a wait to find the pool and gym staff and the info we were given on opening and closing times of this was incorrect

wifi failed at times / phone was out of order

enough teabags in my room or anywhere to pick them up

wifi quality was very poor

extremely helpful, i had an interview , and on day of departarture/interview, they allowed me a late check out, this took the pressure off and i got the job so all in all excellent,

wifi on floor 4 very good

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

breakfast i enjoyed and restaurant i too, room service was very helpful.

staff, bar n location

everywhere was clean, loads of parking, staff were great, bar was cheap

you can t order room service over the phone but have to go down to the reception to order food

was spotless, staff were friendly and hotel bar was a bonus after a hard day at work complimented by the rooms low price i would definitely

free parking was a bonus and evening meal and breakfast were fab!

nice pool nice gym nice rooms nice staff

the location of it and the pool

and when complained was told that they are cold because we ate the nachos first :/ we booked with late check out but was woken up by the cleaners knocking on the door and eventually checked out

this visit too busy with kids and noisy corridors after midnight.

we took the bedding off and the kids slept on the floor instead which was fine

most hotels cover room service orders whilst in transit

very friendly staff and a good breakfast. nice bar facilities

the windows easily opened and unsafe for kids and the mould round the window was disgusting

we took the bedding off and the kids slept on the floor instead which was fine

throughout our stay when we had a drink in the bar and at breakfast staff were first class

the staff were polite, enjoyed our stay, they even accommodated our slightly late check out.

accommodated our requests for 3 rooms next to each other and our request for a late check out

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

pool was an excellent treat for the children, great breakfast and dinners, leisure facilities, room

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

not a problem but would like to know we had a spare especially with kids

room service food was lovely and the breakfast is great very quiet at night, got a great nights

staff were helpful and friendly. swimming pool was nice size for kids.

gym could be better equipped

my opinion the gym was a bit small and with only cardio machines and dumbbells, but still it was

did realise until i checked one of my receipts at the bar they were adding service charges without asking or informing

the lobby and the lobby bar is amazing, you feel like your on holiday lol and the cocktail menu is great

the bar entertainer was excellent

the pool and spa was great! so was the facilitites in general.

location, cleanliness, staff, food, swimming pool and bar all excellent.

amazing service from nicky, cath, abby, jag the wonderful housekeeper, the restaurant and bar staff, and in general, everyone who works there

had a great swim in the pool where a fresh towel was provided free of charge

the bar was not open

breakfast, had an early check in , lee receptionist is sooooooooooooooooooooo pleasant and goes above and beyond

the kids loved the waffle makers! coffee was good

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still sleeping

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

gym has very basic stuff.

amazing friendly staff, lovely room, lovely bar & breakfast.

you should not have to register to access free wifi.

kids area in

hotel in ideal location, clean tidy, friendly staff, breakfast on offer was very good, good

staff were so friendly and welcoming and even had an easter hunt for the kids to enjoy

fresh and inviting excellent value for money loved the spa area and my back massage was amazing

no room service available as specified on the website.

wasn't very pleased with the bar upstairs closing so early, when brought 3 business colleagues back for a drink after dinner at

lovely efficient staff, wifi good. excellent location and facilities.

location, gym and spa is great, nice breakfast and good value for money overall

i was concerned about the open wifi

wifi was fast and was great for streaming iplayer and youtube on personal devices

he sorted us out an early check in to get ready for a wedding after our original accommodation wasn t suitable and we

price of room service was a little high bur most places are

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

the wifi connection

everything ok but need to provide small bed for kids under 3 year

weirdly there's an outdoor laundry at the garage nextdoor

o people working behind bar on sat 8th just ignored us and could have offered to find

excellent breakfast

switched data

really enjoy using the well equipped gym, too

room service options very limited. gym was a lot smaller than i thought it would be.

in bathroom television remote hit and miss, tv kept turning off gym not terribly well equipped wifi without password, therefore unsecured network and not ideal for

close to station, close to tesco, restaurants nearby a s very good gym

little masks left on the bed for kids and towels made into an elephant delighted them

selection at breakfast,staff very friendly and helpful

excellent hotel. the breakfast was superb as well

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to relax in

allowed us early check in 30 mins no extra charge

above

breakfast should have been included & should be able to request a late check out

this is not kids friendly or even adult friendly for those who can’t swim

gym and steam room

not to mention the pool

gym was being refurbed so i couldn't use it sadly

irish guy behind the bar was really friendly and attentive

late check out free of charge, staff friendly, lovely clean rooms

we had kids with us

gym was well equipped but we do enjoy a very good gym

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

wifi connection - poor

the gym was very hot

complimentary drinks, coloring books for the kids and home comforts really helped make this stay extra special

offered wifi

were welcomed amazingly by every staff member, from reception, to bar staff and breakfast staff

clean room with ensuite, wifi and aircon

wifi signal not great

plorers pack with puzzles and games and a cookie as they left breakfast)

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

they also let us have a late check out at 5pm the day of leaving also only £10

the breakfast was ok maybe could do with a bit more continental

breakfast is good

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

location was great, staff were friendly. got a late check out which was great.

spa facilities very good - gym pool, sauna etc

the bedroom was spacious and spotless. the breakfast was excellent.

car park shame about the cost of it but it was secure great to be able to use the pool for

location and wifi.

whole day of travelling arrived and all i wanted like majority of folks was to shower chill order room service or pop to lounge for light bites

and hot chocolate was a lovely touch and 9 for a lovely breakfast was really reasonable

were awful , especially cleaning staff and room service- awful

ds eat free too, bonus

no room service

95 @ head, kids eat free