however, when i woke i couldn't go swimming as there were children's swimming lessons in the pool

t tub and sauna broken) the

the wifi was quite slow and many things would not work

there is a spa and a gym so you can relax

room excellent dinner fine breakfast non existent

the gym was not as well equipped as our local gym, but it s great the hotel has a gym and swimming

hairdryer in the room spa was horribly noisy with kids and teenagers jumping into the pool and splashing

the room we had, which had everything we needed and more and the breakfast there were great throughout ours stay

also, the pastries at breakfast were quite hard

cleanliness and facilities. ev charging points are a bonus

get on our flight and they very kindly let us check back into the room on our return so the kids could sleep for a few more hours

no noise issues, good wifi

at desk were accommodating in allowing me to have an early check in and check out which i greatly

we didn't need to use the restaurant or room service

excellent food and service great with kids

very good room service every morning, cleaning the rooms and changing the towels.

very clean comfortable room and the breakfast is exceptional good value (kids eat free)

when i checked in nobody gave me details of the hotel wifi so did not use it

no room service

pillows and bed were super comfortable. free wifi was more than adequate.

had a fantastic stay. lovely staff, great facilities, excellent location and a fab breakfast!

good offer for breakfast with kids eating free

great place for relaxation, gym and shopping. good breakfast and nice lobby food.

bed was extremely comfortable and staff was helpful, free parking and room service was very quick

spacious room with free wifi with easy check-in

a great selection of restaurants and lots to do for the kids, all under one roof

couldn t connect to wifi for some reason but it didnt bother us!

i used the gym

we got lost in the hotel... poor directions to pool and spa

free bar and car park. great for concerts

great room 2 double beds and a sofa bed massive tv in lounge area great for movie night with kids dead quiet no disturbances through the

fabulous reception/bar and breakfast area

staff were great and very proactive. fabulous breakfast and free bar snacks...

definitely not worth what we paid very disappointed with the hotel “fitness centre” requested early check in before arrival and was told it wasn’t possible so our bags were

so much to choose from for breakfast which set us up for the whole day

the kids activity packs would have been nicer to be in the room for our arrival

and beautifully furnished, the beds were incredibly comfortable, the breakfast was excellent, the spa and gym area were great

swimming pool and changing facilities were clean and lovely

although i missed breakfast, they thoughtfully prepared a takeaway box for me

visited with kids, who loved the pool. great hotel.

late check out breakfast

value for money with breakfast included.

gave us an early check in at 10am. lovely free breakfast. free parking. lovely staff.

sofa bed wasn't great solution for my kids but only option

are a family with 3 small kids who used the hotel to sleep in our way to north wales

the room service did not turn up.

bed was v comfy. lovely breakfast

pool and spa

great hotel, but couldn t order room service.

trouble checking in ,wasnt told about the wifi and how the gym package worked we booked the hotel not really in an ideal place bit of a walk

bar area just recently renovated - looks great

i love this hotel and the use of swimming pool,

food and bar area good

spa and room

the bar was not open

low staff number on breakfast

the food at the bar was really good and fantastic choise looking fotward to my next

the girls working on the bar thursday and friday couldn’t have looked after us any better

ideally would have preferred one room as we have small kids

hotel good breakfast and lovely staff had a great stay 2 minute walk to star city where the bus takes you into

beds were brick hard and so uncomfortable, pillows were horrific, none of us (me my husband and 2 kids) slept well

no kids menu, extra bed was very uncomfortable and cost £15

breakfast bar was delicious and plentiful

also the night staff may not be fully inducted, as when i ordered room service one evening the member of staff was quite insistent that i paid in cash rather than

i forgot they have a gym or would have taken my jogging gear with me

was halloween weekend we stayed and the lobby was decorated and had treats for the kids

there had been a function, so breakfast was really busy and had to sit in the bar area

social aspects, the large open spaces for congregating on the ground floor in the bar and in the restaurant

i liked every part of the hotel especially that gym.

reception ana was able to arrange that and shows us where to find food in the area because the kids where hungry and tired thank you ana we had a wonderful time

location was great, staff were friendly. got a late check out which was great.

staff were super friendly and helpful. food overnight. late check out. good central location

service, didn’t expect a 24 bar and restaurant

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

staff we're lovely and 24 hour bar was a bonus!

cooked breakfast was lovely and warm

breakfast which was goodud83dudc4d the bed was comfy we had extra pillows, we always got offered room service, excellent hotel

a special shoutout to geoff, and ashley from the bar and restaurant they were incredible

huge bar and restaurant with plenty of charging points and looked great downstairs

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having issues and there wasn t any towels , could l wait , as a result we did not

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

there is a good gym in the building and even though you in middle of traffic in heart of the city it was not noisy

gym was well equipped but we do enjoy a very good gym

i had to pay for late check out by hour. which is the first time i have ever had to

clean rooms and the breakfast is awesome

the bar and dining room staff did not miss anything and the food was so good

wifi not great in areas

staff, the restaurant and bar area is beautiful especially when the weather is nice you can sit on the terrace

103 very close to reception and bar so a little noisy at times fire alarm went off at 3 am for about 30 seconds

so much for looking after me, landing to an early check in and an awesome room after a 4 hour drive was just perfect

breakfast has a really good choice

good location, clean, spacious room, gym, professional staff , buffet breakfast

great staff, good quality price wise , small practical gym included

carpet in the bedroom, no room service despite the in room menu stating pizzas available 24hrs

24 hour bar and late check out at 3

awkward arrangement in the bar which none of us could quite work out

proximity to the centre bar area

setting and ambience the bar is awesome with great cocktails also , new york style breakfast was aweaome

on level six and it was perfect … loved the little touches that you’d expect at the price and breakfast was lovely

at breakfast not quite as good as the rest of my experience of the hotel

in bathroom television remote hit and miss, tv kept turning off gym not terribly well equipped wifi without password, therefore unsecured network and not ideal for

really enjoy using the well equipped gym, too

wifi didn t work and nether did the tv

no free wifi

tv remote in the gym... i couldn't locate it.

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and breakfast room staff as well

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

spa area was a little tired

the room , bathroom was amazing, and the staff , especially the two lady's on the bar was outstanding , polite, couldn't do enough for me

lovely bar and the room was perfect

reception and bar staff were incredibly welcoming and friendly.

reception & bar staff pvery pleasant and helpful

they signed me straight up so i could get late check out for free

all facilities in room breakfast location

modern rooms, very comfy bed and big for singles, bar downstairs and breakfast area nice

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

thought you could of added hot snack like chicken wings and more of selection alcohol to room service

room service

no room service available as specified on the website.

couldn’t find option for breakfast in room

given kids packs on arrival location great and close to bullring shopping

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

staff were so kind and undestanding of kids needs which made our trip more enjoyable

clean facilities, comfortable, rooms were lovely, bed was great, loved the dressing gowns, the breakfast and food was delicious, great choice

would have been nice to have a room service breakfast menu as only lunch, dinner and drinks offered on room service menu

bed was not good and it was not comfortable to sleep for kids

bright and clean. good breakfast.

breakfast included hot options

maybe a bigger range of cooked breakfast.

us wow as long as we stayed there every day they asked about my boy how he is and about his breakfast

kids aren t allowed in the pool

the spa is a nice, relaxing area

great break highly recommended spa facilities all worked very friendly helpful staff

spa was relaxing

friendly cleaners. late check out.

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose

my kids and i really enjoyed that bit

clean, comfortable, good facilities, decent breakfast, very helpful staff, perfect location and onsite parking

a particular problem but we had a bit of trouble connecting to the wifi

excellent choice for breakfast, really enjoyed my stay

the breakfast was amazing!the room was nice and happy with the gym

breakfast and the bar area

) and great little bar area - staff very friendly and helpful

breakfast is included for all customers, and there is also a small gym in the basement

lovely clean and spacious with nice bar area and breakfast

ecream) we went bed that

screen mirror didn t work and casting was pants as wifi not great

staff facilitated early check in location clean breakfast self serving excellent choice

i had a problem with my room service food tasting off and the staff were very quick to accommodate me and solve the problem

they made us sleep in basement next to loud laundry

staff and great facilities having a gym, restaurant and bar all in the hotel as well as underground secure parking

had the executive suite), the facilities at the hotel such as the lounge area and the on site bar were great

my only qualm would be that the gym closed at 10pm but that wouldn t be a problem for most

the staff was great and the breakfast was excellent

offers parking with many benefiting facilities including sauna and gym

great location, spotlessly clean in all areas very good breakfast, bar service very good.

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

location early check in on arrival with no extra charge

the gym was good

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice