and check out process, great location, abundant parking, clean and comfortable room, incredible breakfast - large variety, generous, fresh

more streaming services on tv. add filtered water on gym.

quite efficient, 24/7 gym with basic instrument, adequate breakfast

the only thing i didn't like was that there are not enough rooms with spa bath.

not having enough spa baths this place is amazing it is very clean very quiet the staff is very friendly the

no pool or gym.

please consider adding more free weights in the gym.

room service should not be delivered in a paper bag. come on, shattuck plaza! not acceptable.

kendra really went out of her way to help us with an early check

small gym

breakfast was great and the staff was very attentive

i really like to sit in the courtyard of the bar at the table with fire in the evening

room was located across from the laundry room and ice machine vending machine and stairs

that they don’t have the breakfast buffet. also the grab and go breakfast was not my favorite.

were nice, room was nice, gym was clean

free breakfast was excellent, the laundry facilities were in good shape and plentiful

kind staff, clean facility, has a gym and a pool on site, breakfast buffet in the morning

enjoyed the free wifi and delicious complementary breakfast

good hotel facilities such as swimming pool, gym and self service laundry

got a bit boring because it's the same options everyday and the gym is a bit small, but we liked a lot about this place and would definitely stay here again

room service

the location was good, as well as free parking was a big factor in choosing this property.

very clean. very comfortable. good bar and bartender.

no fee for parking was also a

excellent room service and front desk staff.

slow wifi not as big breakfast buffet as expected

room service tray left across from my room for over 24 hours.

room service menu was not in the room

room service/restaurant menu not clear on times available

we had a upper room floor overlooking the bay great value , updated interior bar , lobby

i would use the gym if it has a pull-up bar and place for doing sit-up

no complimentary breakfast. no full kitchen rooms.

machine in laundry room broken

the first room smelled like a kids, gym locker

i also liked that it had a good sized pool

our granddaughter enjoyed the kids' pool

wish the spa stayed open later. no early morning breakfast places on site

room service with a view!

we had a totally charmed dinner with our kids in the hotel lounge

loved the room, the pool and spa and the limewood restaurant and bar.

the breakfast is simple and consistent

continental breakfast was available daily from 7 to 10 a

hotel has levels & for whatever reason the either but ppl with kids in the upper ones or that's the

extremely clean ! very nice room and nice continental breakfast

breakfast could use some fruit.

the equipment in the gym was pretty old and creaky; should be nicer and bigger for a major conference hotel

wanted to use the pool, and the hours were great, so when i went to use it nice and early saturday morning, as i went

i didn't have time to jump in the pool, but was very happy with the pool opening

large clean gym with real peloton bikes

didn't enjoy the lack of room service but they explained the pickup options well

oh and the gym is small but nice

nice gym equipment

welcoming staff, great breakfast clean room and gym and location that is close to bart.

the breakfast was good, was a variety of food and everything was fresh

no breakfast option

desk staff and late night bar and restaurant staff were excellent

room and fitness center.

knowledge of bar staff. didn’t know which beers were weaker because “i don’t drink beer”

i wish there was a restaurant or bar but it was very nice

there's a fitness room and a pool which is pretty good

good facility with standard breakfast with very reasonable price

though we did not try there breakfast everything was great the parking feel safe and the locations just great

fun bar directly across the street

breakfast attendee attitude was bad

has only one thing going for it - location - next to jack london square - where there is a great bar / eatery attached to a bowling alley

my room was above the laundry room way way back

op laundry machines with no way to get change on premises didn't make sense

very clean. location. staff were great. free laundry.

friendly staff great shuttle bus good breakfast good clean rooms plenty of space

was clean very roomy the amenities were great had a nice view of water gym was perfect for my needs breakfast was

the hotel offered free ev charging

$16 meal at the bar , no traveling to find food when you’re exhausted

gym was basic with some cardio equipment and some cable weights

they have a small jacuzzi room and and great stretching cage in the gym which i used every day- loved it

parking should be gated for peace of mind considering the disclamer banner in front to not leave

e

breakfast was ok and different for the 2 days we were there but could have had more choice.

gym was a bit small, limited

breakfast was good

i had a work meeting so kevin advised that i call in the morning to request late check out, which i did

water was leaking pretty bad from either the laundry room or the ice maker, flooding an entrance

love that they offer breakfast

noisy at night dirty rooms laundry room not working breakfast the same every morning

had to call room service for ice

room service was very slow and twice went to wrong room.

nightly urban oasis fee of $25 usd didn t seem fair for the value of wifi and access to the ymca embarcardero

to sit outside in the americano bar - strange doing that with the kids after heading there after work 12 years ago when i worked in sf

i expected to have access to free wifi but that wasn't the case

pool and gym access at the ymca

gym is offsite, at the ymca next door and closes relatively early

as well as access to the ymca gym next door

alcatraz pier - clean room + bathroom - good wifi connection - amenities (swimming pool, jacuzzi, gym and classes available next door for free) - free wine tasting - free

clean and tidy. great water pressure in showers. lovely staff. late check out

housekeeping request for extra toothbrush was fulfilled promptly with a smile as was our room service order

desoration is great and kids enjoyed the facilities in the loby

wifi was very bad and construction work was done in the next room causing quite a bit of noise.

very well equipped gym

the gym, and restaurant.

wish the phone would connect to the wifi better for tv hah, but couldn t complain too

staff, thank you to liz for early check in fabulous

room service was good.

gym and top roof chill area

was nicer than i expected, the room service was perfect after a long day of walking around we didnt want to walk anywhere so that

333 bar has amazing food, personable service, and a great cocktail selection

restaurant wonderful and bar downstairs warm and friendly

the price for a 4.5 star. the bar was nice, watched sports had a good drink and awesome food

staff, early check in

from the the doorman, to the front desk, to the coeannng staff they are setting the bar high in this highly competitive market

nice leisure area for guests and a wire well-equipped gym

get rid of the old, scratchy towels. made me feel like i was at a gym. easy fix!

i really liked the theme. the gym was very nice. i loved the atmosphere.

convenience of location. gym was good. nice area to chill in by reception.

of the courtyard and hotel amenities were closed (gym, bar, food truck)

elevator broke and i had to haul my kids in the stroller down the stairs

allowed us a late check out without hesitation or charge

were huge and super comfy, views of coit tower and bay from balconies, nice to have a lounge and kitchen area

the kids here prior and enjoyed our stay

were thin and can hear kids in next room also heard lots of footsteps in from the penthouse in room above

ved the avocado toast)

large modern room, great view, good room service food, friendly staff

gym is good but limited work put space for free weights exercises

there is no food and beverage restaurants open. only room service available

restaurant very small and wait time for breakfast was too long so we ate elsewhere.

a little street noise. not a big deal. bar closes at 9:00.

to visitors to san francisco on the pretence is for providing extras - such as coffee / tea and wifi -2 hour cycle hire - discounts at other attractions - $10 off f&b per day

guests next door had been coming back after midnight and ordering some food, and the room service was not even trying to be quiet

from the receptionist that upgraded us and printed our cruise tags for us, to the restaurant and bar staff, the valet and bellboy staff

the room was small. reservation was 2 adults and 2 kids only 1 bed

the room was very nice and the gym facilities were great

was on the noisy side, and there must have been kids above us with all the banging going on

well my kids and i stayed here the most comfortable place that made me feel safe with my two sons

room service arrived very quickly, friendly staff, food was good great location comfortable beds

only issue was a weirdness from the back bar area

room service was great and location is close to everything you want but still quiet

my kids ate some peanuts and potato chips and we were charged $13

great location for the chinese new year parade! wonderful room service.

the price of a cup of tea to go from the bar was $9+ ...

the staff were very helpful with early check in. much appreciated.

elevator (old, the door is not safe for kids)

building and while our windows were overlooking a gorgeous view of the bay bridge, the screaming kids are a million times worse than the traffic on broadway

even the charming sight and sounds of the little kids playing in their outside day care center's playground visible from outside my 3rd floor room

also, there is a daycare right next door so you wake up to the sound of little kids

the allowed me to park my big truck in their temporary parking overnight, since i arrived

swimming pool is disgusting

the location was great for my wife and the kids and the hotel was very clean.

there were 7 of us with 2 rooms, 4 adults 3 kids

we could hear the kids playing until 11:00 at night beside our room

room was clean and comfortable pool was a nice treat coffee shop was great

friendliness of staff coffee bar excellent healthy foods clean room

fitness center, clean room

the coffee bar downstairs was nice and convenient

hotel, restaurant and bar in hotel great at the end of a busy day and the coffee shop also fabulous

fitness room is modern and clean

hotel does not have the funky sf decor or games for the kids to play

the gym is free and open all the time and the swimming pool and hot tub in frequent use

the gym, pool. the credit for food. parking.

internet wifi was difficult to use

great to have a bath in our room, allowed kids to enjoy the facility

to be fair we accepted the room as a choice for early check in

early check in was

gym could be a bit bigger. i would prefer breakfast buffet. no water in room

breakfast was excellent but not cheap and we had to pay $50/day for my 2 kids !!!

liked that they had peloton bikes however they disappeared from the gym one day into my trip

with valet parking, the check-in, the room was beautiful and exceptionally clean, the rooftop bar was amazing

food for room service was very minimal, and bathroom counter is very tiny.

server at the rooftop bar seating area

good room

gratuity to room service but acted rude when i didnt tip again

not good with kids who are trying to sleep

the king room was spacey and included a table which was great for meals with the kids

gave us a 3 hour early check in

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind down with drinks after kids went to

amazing staff free parking. distance to everything. early check in

there is also a museum worth a visit and of course, there is the pied piper bar and painting

advertised with a spa but disnt have one on site

were allowed to play in the gym area and not wearing proper gym attire

the pied piper bar is a gem, cocktails looking up at that maxfield parrish mural

also being in the pool my kids enjoyed watching a movie

i could hear the kids screaming in the pool from our room.

some of the things weren’t working yet laundry and the pool

accommodated late check out

i had an issue with the laundry and maria at the frontdesk solved it promptly

we especially enjoyed playing pool

gym was unavailable at time

no breakfast/food option

the peloton in the gym is a very good choice

staff also gave us a complimentary 1 hr late check out

the room was perfect and loved that they gave me a free gym pass for all the days i stayed there

we had two little kids us and we had to warm up their food that we took

getting an early check in and a cot added to the room promptly.

good laundry room. good fitness room. great location.

nice helpful staff. modern furnishing. laundry and gym facilities.

great having a guest laundry and breakfast cafe on site

if you had room service it was $31 plus 20% service charge, $4

expensive room service and breakfast

at 12 & 13, our kids are too old to sleep in the same beds with other family members, and too young to be in

for 50+ dollars a day, perhaps this is good for san francisco though), no free in room wifi

but they don t have luggage storage in the lobby so we have to pay an extra 50 dollar for early check

offered luggage storage for early arrival and late check out

wifi sucked

the wifi and the trafic noise

only complaint really is that the wifi didn't quite reach my room, but that's pretty minor all things considered

the wifi did not work and the manager could not correct it.

thought the access to the wifi was very poor, i had to sit on the steps by the office to gain access

i had to be picky, the gym is small

wifi can be spotty occasionally. the gym could be better

much atmosphere at the hotel, no bar to get a drink in the evening

location, communication with staff, additional services (laundry, breakfast)

irish bank bar right across the street is fun, lively and perfect