the wifi was good and the bed very comfortable

breakfast cooked to order

nice room, comfy bed, excellent breakfast

breakfast starts at 0830hrs which was a little late for us as we had to leave at 0630

the bar was small and welcoming, the bedroom was cute and warm

the outside thermal pool/jacuzzi was a particular highlight

particularly the spa which was very good

the relaxed bar area

we only became aware of when looking to book a table after day long meetings outside of hotel but bar menu

breakfast was really lovely with a choice of menu, hot buffet and continental

it's obviously a very popular place and i struggled to find parking on the second night when i arrived at 6

a small moan, we couldn’t find any condiments for breakfast

wifi didn't work in the rooms. we had planned to stream a film but no chance!

limited parking

such a beautiful place. free parking, gorgeous room and great food.

secure parking. nice clean room great shower. lovely breakfast all fresh local produce.

excellent breakfast and service with a smile

no drinking water in the room but was immediately provided on request to bar staff

ntleman working day in the bar and serving food in the eve was exceptional) lovely ladies during the day too

the breakfast was excellent, an amazing choice of freshly cooked choices

comfortable beds, very clean, very nice breakfast, super friendly and helpful staff, games for kids available, nice and quiet, 24 hour lobby

staff were lovely and the breakfast was good the bacon was amazing

the wifi was reliable and fast (joined a couple of (+)brilliant hotel. lovely room. super fast wifi (-)connect to wifi (+) good wifi (+)friendly staff, very clean and comfortable room. good wifi. (+)top class free wifi and carparking foe iur stay also was a (+)everything was perfect except for the wifi (-)was told there was a problem with wifi and it was was being addressed the following day by an (+) everything was perfect - location, staff, room, wifi, breakfast & dinner (-)mobile signal non existent there si i used their strong wifi and whatsup to make phone calls. (+) staff were super helpful, plenty of parking, good wifi, and air con

great room separate for kids

they just did everything possible to make our stay perfect, and also offered early check in and late check out options to accommodate our timing

receptionist was very accommodating with an early check in and late check out

air con, rubbish shower, woke early even though we had late check out, unclean lounge area, tiny room even though

we went to the bar, i asked for a coca cola

24/7 gym, small but ideal

the only comment would be - it would be great to have better coffee at breakfast.

clean room, comfortable bed, clean bathroom, helpful staff, nice facilities in the room, fast wifi

i had lunch in the bar area and it was lovely

good room and bathroom. v comfy bed and extra pillows. great to have a gym onsite

the 24/7 self service laundry facilities were convenient and affordable

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes sent

breakfast wasn t great quality food

i wish they had some stuff for kids for swimming like baby tubes so that they can float.

used the gym, the spa and pool and ate at the restaraunt prior to leaving to travel to gatwick for our

the fact they had a fridge and microwave in the room, having travelled with kids it was very handy

the gym could have been slightly better

great staff that allowed us to have late check out complimentary

great check in. great staff smart hotel, good wifi

calm and cool, very peaceful, very friendly staff, good gym, cleaning is very good, good

the room was very small and not really comfortable, the ac didnt work correctly and the wifi cut in and out, i ordered dinner one night in the resturant and it wasnt great, the steak i

good wifi with ample sockets in room for recharging phones and ipad

paying for parking.

t sure if there was room service for example) could have been very easily

wifi was also big data collect to use

very nice to be able to book a parking space in a difficult place like dorking

room service did not happen as the night staff didn t collect our card from the door

open cafe; allowed very early check in for an additional fee; hotel is right next to the west jet check in - perfect for

late check out ,12pm

it's insanely busy - and loads of kids bunking off from school to go on hols nowhere near half-term

i used the gym, which was great and the evening meal

leeping through) breakfast, having arranged and paid for a late check

wifi speed

location of this hotel is on the left-hand side of the north/south terminal shuttle as you alight at the north tunnel

were wonderful at desk, quick check in , able to print my boarding ticket, room service was surprisingly tasty and very quick, air con was brilliant in the terrible hear

the wifi is not secure

the gym was solely aerobic. i would have preferred more floor space instead.

our iron board and iron was broken unfortunately and tv nothing there for kids to watch

we asked for a double bed and also we requested an early check in

services , polite staff, decent breakfast with various food

great gym

his behaviour was unacceptable and frightened my kids

we were offered to eat out in the bar area, where our dogs could be with us if we had wanted too

wifi was abit of and issue not hotel fault think just the area we where in found wifi slow or low

was lovely and quiet, the parking was great and it was 8 minutes away from my work so it was perfect

wifi was strong enough to work from there

friendly staff good location and very quiet with plenty of parking tucked out of the way.

the staff me and my partner have stayed their on menny occasions to get away from the kids lol and we both have a soft spot for this hotel

- in the restaurant provided great service and helped with our kids indecision

xt door

room was really nice, we booked one room for our group of 5 (2 adults & 3 kids)

& had a good night sleep, the staff very helpful, cheerful & friendly on the first stay the wifi was excellent

for such a large spa, the gym was tiny which was disappointing

the room was lovely, the spa was above expectations, and all meals were excellent !

location, friendly and helpful staff, good food and excellent spa / gym facilities and fantastic recently refurbished en suite bathroom

plenty to pick from for all tastes only small point is spa use on out arrival day coincided with kids swim so a little busy

wonderful breakfast. great treatments. relaxing spa.

no option for late check out provided but luckily plenty of communal area to wait in

space, comfortable beds, great for kids, easy to get to from the airport

gym was great. beds very comfortable, quiet room.

we used the garden restaurant for dinner and kids eat free

bottled water supplied proximity to gatwick nice choice of breakfast items clean & well equipped gym

good and regular bus service from guest house to airport very peaceful etc nights sleep

derstandable considering it s a popular airport stay) but it kept us up all night and the kids so they were shattered the next day so might as well just drove

we arrive at the hotel, they charge us an additional price for the breakfast and also for kids

our kids were a bit disappointed not to have access to the garden during our stay

they charged me 25 more becouse of the kids

location excellent train line to london staff were excellent very friendly helpful continental breakfast excellent highly recommend will be

i saw signs for a laundry but didn't use it

breakfast was very good continental was included with room price but they do offer to upgrade to

there s a bar and food to purchase

early check in

not extremely far but with 2 small kids and luggage at night was a little but tricky but

car parking charges were too high for paying guest - 25 pounds on top of hotel bill wifi was really

the gym facilities were excellent

not extremely far but with 2 small kids and luggage at night was a little but tricky but

someone checking in at midnight room service was imperative and the option of not having that after a 9 hour flight was hugely

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas or coffee, you must get of the premises asap

choice for breakfast

staff were friendly and the breakfast was very

breakfast was very nice too

air conditioning in our room on the hottest day of the year, a lovely big pool to cool off

that the bar service was a little slow

friendly staff, great food and a fantastic outdoor pool

i did not have breakfast or dinner this time at the hotel but had a drink in the bar when i returned in the evening with colleague's

a convenient location, room was massive, super comfy, room was a amazing and the lounge and bar were lovely areas, staff were so helpful- would stay again and am recommending this place to

we had a couple of drinks in the bar downstairs which was decorated lovely

no kids options for the breakfast

charge for bar service but these are all very minor points

wifi wifi wifi we had cosy room in mews annex - there was virtually no wifi coverage- couldn t

wifi at all

good gym and spa, staff always friendly and polite, and smile

spa being closed

it was dirty, far too many people were there and i still had to pay full price even though the pool was closed

we checked in around 7pm, and they gave me late check out 2pm

unfortunately the spa was closed for maintenance, however we were aware of that prior to booking

full meals and bar meals may be eaten in the olive lounge, although the tables are a bit low for the former

good parking

best music in bar and restaurant. big parking area in front of hotel. no noise from the street

staff were helpful and friendly. hotel was in a nice location, good parking,

we could hear noise very clearly from the bar downstairs until around 10pm and then in the morning when people arrived, we wasn't too