staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

pool areas are nice and the location is beautiful karla and roxanna were great.

gym facility was well equipped, clean and staff very polite

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

ts) - defect hot pool

breakfast til late night room service the foods offered were varied and delicious

without beach shoes, there is a clear risk of injury

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

pool and other amenities, staff

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

i loved the swim out pool

loved the swim out from room to bar with an oceanview

30 as an option for people who didn't eat breakfast

direct beachfront spa amazing ambience top

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

a clean and refreshing swimming pool

location, very nice pool and facilities, big room and comfy bed

clean pool

the pool is very nice

the breakfast was good and the pool was amazing

has smart tv and wifi

the wifi was slow in my room. thats the only negativ point.

she provides a very affordable laundry service and there is a cute cafe downstairs

t the hosts offered that we could lig on to their private wifi)

poor wifi connection

lovely beaches. nice pools. friendly bar staff.

booking needs to specify the age of the kids so that the kids are charged properly.

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

food, gym was the best i've seen around. shows

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

we enjoys the restaurants, bowling, water park, mini gulf and the swimming pool

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club)

resort was absolutely stunning, lots for the kids to do

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

kids loved the barcy water park & playing at the beach

was not too much entertainment for kids aged 9 and had to pay for the best

outdoor bars were constantly short for bar tenders

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

my kids absolutely loved the kids club

party vibes and a big bar in the pool and the other a walk away with the kids club, play park, water park, kids pool and more family oriented pool as well

property had it all; newly renovated, beautiful rooms, lots of pools, and wonderful kids water park

though it was nice to not be a slave to our phones, the fact there was only wifi connection in the lobby made it difficult for us to plan more of our travels, also we were a

facilities, good restaurants, nice entertainment, spacious, excellent staff

would say the only little small hiccup is a little golf carts you have to wait on for a while until you can get transported from one restaurant to

location, family oriented resort with water park

the kids water park was great, along with the kids programming.

water park is a tiny area for young kids

i love d water park and the pool. my kids love it

there were some questionable words/lyrics with little kids around

liked that the employees on the resort were friendly and helpful especially in the bar and

pools, very comfortable beds, easy to move around the big resort with the golf carts, lots of

the tiki bar was closed, quality of food wasn t consistent - some dishes were incredible while others weren

around the pool the service was amazing, so fast and polite

water park

quality of food , water park and everything was super clean

also, the kids water park was super fun my kid enjoyed it

there is also a water park for children and a skate park

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

the disco was in renovation, but the bar was great.

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

the bartender in heaven and the bar next to umo were beyond amazing

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

also, my further suggestion would be to add at least one additional snack bar or drink concession near one if the pools furthest from the main restaurant

overall the experience is just great. an addition of a snack bar would be great.

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and extremely comfortable lounging,

was wonderful we were not told about the kids menu until several days in and it was a great addition

it hard to get food for breakfast in the mornings, only one small place and you don’t understand what time is it open

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

the pool was specially nice ,big and clean

nice and new room, big swimming pool, free access to 1 cenote

the room was beautiful and large, with a beautiful view of the well-kept pool

kids club has great facilities including a dedicated water park and a climbing wall, it also caters for children from 3yrs old which some don't

were promised an anniversary breakfast room service but we didn t get it and when we asked about it the front desk said nobody notated

t it was excellent)

the spa was beautiful

the spa was beyond everything i expected!

it did not bother us too much as our kids were small so tired by then but if you were relying on good entertainment, you would need see

lastly, the whole crew really pushes on selling you their prime memberships - the lobby guys, the golf cart transport - everyone immediately starts selling it to you and would almost not take no

were comfortable and room service was on point on a daily basis

the spa staff were all amazing

there were always sunbeds available by the pool