we did not have the chance to use the water park

quality of food , water park and everything was super clean

nice water park

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, which

the bartender in heaven and the bar next to umo were beyond amazing

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

room service was extremely fast and the food was very tasty

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

we stayed in heaven, adults only and sheer luxury

kids loved the barcy water park & playing at the beach

enforce the rule that small children shouldn’t be playing by the pool bar

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers, clean resort grounds, access to nearby resorts & their facilities, u

there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus

we enjoys the restaurants, bowling, water park, mini gulf and the swimming pool

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

would have liked to see a coffee bar or cafe option during the day

my 2yo and 6yo loved the kids pool too

too far from the airport . and no umbrellas in the pool area.

the beach , pool and the food

lovely beaches. nice pools. friendly bar staff.

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the premium package

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

food was mediocre except for the breakfast buffet and the beach fiesta

30 as an option for people who didn't eat breakfast

breakfast buffets were amazing

we didn't really like the pool outside our door

could not be used from the tulum airport, the buffets had very little vegetarian options at breakfast, i would not recommend the beach club for the maroma beach free excursion- we were made

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

phone in room did not work and app/site to order room service never worked

room service food is absolutely horrible

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

pool and other amenities, staff

without beach shoes, there is a clear risk of injury

plenty of lounge chairs by the pool and on the beach

breakfast til late night room service the foods offered were varied and delicious

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

spa was really good

appreciated the facilities, tennis, shuttleboard, mini golf at no additional expense

you can t see the ocean from the rooms or pool and once you get to the beach it isn t nice.

pool areas are nice and the location is beautiful karla and roxanna were great.

resort is massive with great pool facilities and kids splash pool

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

the pool is the perfect spot to relax and get away from busy beaches

clean pool

location, very nice pool and facilities, big room and comfy bed

the breakfast was good and the pool was amazing

glad my kids got the chance to experience this awesome

exeption for us to eat out on the patio after my husband changed into a collared polo shirt, nice golf shorts and shoes

the xcaret park (kind of them park) was walkable + if u want to take a short boat (+)near xcaret park - 3 min by foot or small boat

there are 2 options for breakfast, 3 for lunch and 7/8 for dinner

i love food

the wifi was slow in my room. thats the only negativ point.

she provides a very affordable laundry service and there is a cute cafe downstairs

t the hosts offered that we could lig on to their private wifi)

has smart tv and wifi

wi-fi reception a bit shaky

property had it all; newly renovated, beautiful rooms, lots of pools, and wonderful kids water park

party vibes and a big bar in the pool and the other a walk away with the kids club, play park, water park, kids pool and more family oriented pool as well

facilities, nicely laid out with beautiful main pool

all was super good. kids club is the best in the world.

beverages were not very boozy and mostly sugar and the gym was subpar and needs to be updated and cleaned more often

i love d water park and the pool. my kids love it

the kids water park was great, along with the kids programming.

location, family oriented resort with water park

water park is a tiny area for young kids

they had a great kids program